Is parking available at the property?

Self parking is available on-site for a fee of EUR 20 per day. Please note that parking is limited and height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A to-go breakfast is available daily from 6:30 AM to 10 AM for a fee of approximately EUR 20 per person.

Are pets allowed at the property?

Pets are allowed at the property with a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 12:00 AM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is centrally located in Rouen, just steps from Rouen Cathedral and within a 5-minute walk of Church of Saint-Maclou. It is approximately 0.3 mi from Saint-Ouen Church and 0.9 mi from Tour Jeanne d'Arc.

What are the policies for guests staying with children?

Children 12 years old and younger can stay free when occupying the parent or guardian's room using existing bedding.

Mercure Rouen Centre Cathédrale Hotel in Rouen

Average nightly price at Mercure Rouen Centre Cathédrale by month, last 12 months (USD)
Month	Average price
January	US$118
February	US$115
March	US$118
April	US$114
May	US$135
June	US$150
July	US$120
August	US$125
September	US$1,775
October	US$126
November	US$121
December	US$118

What guests think

At Mercure Rouen Centre Cathédrale, reviewers highlight a superb central location steps from the cathedral, friendly staff, and generally comfortable rooms, with frequent praise for the ample breakfast and the convenience—yet difficulty—of the tight, code-accessed on-site parking.

Cleanliness is often rated highly, though several guests reported bathroom odors, missed corners, or occasional pests. Room size and decor vary from modern and spacious to small or dated, and a few noted ineffective air conditioning or hard-to-adjust heating. Overall, it suits visitors prioritizing walkability and service over easy car access or perfectly uniform rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

On-site underground parking is available but repeatedly described as very tight, tricky to access via code-controlled bollards, and hard to navigate; several guests damaged wheels or chose public parking instead. A few mention an on-site bar/restaurant.

Related guest reviews

8

edward

18 May 2023

·

Stayed 2 nights

This is an excellent hotel—convenient, ample sized rooms, walk-in shower, helpful staff. But for travelers arriving by car, finding the hotel is a major challenge, requiring contacting the hotel for directions and password. And while the hotel’s underground parking is ample, navigating its turns can be a white knuckle experience.

6

Véronique

19 Jan 2026

·

Stayed 1 night

Petit déjeuner varié. Personnel agréable. Chambre propre. Parking difficile à trouver et difficile d'en sortir

Translate

10

Hazel

18 Jul 2025

·

Stayed 2 nights

Great location in the heart of Rouen. Spacious room with all the amenities we needed. On site parking isn’t for the faint hearted!

8

Patrice

21 Oct 2024

·

Stayed 1 night

emplacement de parking trop étroit nous avons même abîmé notre véhicule .

Translate

8

Ronald

20 Sept 2025

·

Stayed 1 night

Nice property in terrific location. Driving to it and parking at the property is not for the faint of heart- optimally park elsewhere or come by train.

10

Jorge

16 Feb 2026

·

Stayed 3 nights

Ótimo hotel, perto de tudo, estacionamento pago, precisa pegar o código para acessar a rua com o carro, café da manhã completo, frigobar no quarto.

Translate

8

Sarah

3 Sept 2024

·

Stayed 3 nights

The location of this hotel is fantastic for sightseeing - right next to the Cathedral and amongst beautiful streets. We found the staff at this hotel to be exceptionally helpful and we really enjoyed the breakfasts. There is on -site parking which we found to be very convenient, and we were emailed with parking instructions prior to our stay. Thank you to the wonderful staff!

10

Ryan

18 Sept 2025

·

Stayed 2 nights

Centrally located. Parking a car here is a hassle. Nice and easy.

10

Andrew

7 May 2025

·

Stayed 3 nights

Very comfortable in a great location. Word of warning, if you are precious about your alloy wheels, park elsewhere as it is very tight down in the hotel car park. Great breakfast.

10

Clifford

12 Sept 2025

·

Stayed 2 nights

The location was perfect for us. Our room wasn’t overly spacious but was well kept and comfortable. Beautiful view of the cathedral from our balcony. The church bells on Sunday morning were amazing! Parking is available under the hotel. Accessing the parking was an interesting adventure as we navigated through what are typically pedestrian walkways with automated bollards. We managed to catch an incredible light show one evening on the exterior of the cathedral. We definitely would stay here again!

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms and public areas clean, but reviews also note inconsistencies: bathroom odors, missed corners/dust, and in a few cases pests or generally grubby areas.

Related guest reviews

6

Andrew

25 Aug 2024

·

Stayed 1 night

Great location in the centre of Rouen and staff friendly. We stayed twice, once on our way down to Bordeaux area and again on the way up. First room had a weird bathroom, a large, but odd toilet that looked like the original one had broken, and they changed it for whatever they had, which didn't quite fit. There was urine all round the toilet seat brackets and dirt in the corners of the room. Second room was ok, but again room was dirty, looked like they just swilled a mop around the bathroom and didn't bother with the corners that missed. Wouldn't stay there again.

10

Jason

26 Feb 2024

·

Stayed 4 nights

This is a very nice hotel. I don't think you could be more central in Rouen if you tried, and the view of the cathedral is stunning. The staff is lovely and helpful and accomodating, and the room was sparkling clean with a big comfy bed.

2

rob

23 Jan 2026

·

Stayed 2 nights

First room had issues with drainage making the room smell. Tried second room and smelt damp. Third room ok but door lock broke and couldn’t get in for 45 mins until lock was mended

10

Nadia

16 Feb 2026

·

Stayed 1 night

Un séjour au top ! La chambre était très propre et le personnel adorable. Mention spéciale pour le petit pot de fleurs spécial Saint-Valentin, une attention vraiment mignonne qui nous a fait très plaisir. Le petit déjeuner était parfait!

Translate

2

Bryan

27 Sept 2023

·

Stayed 1 night

I stayed at the Mercure on 26.09.23, and I must say my experience was absolutely appalling. I generally refrain from posting negative reviews on public forums, but in this case, I felt compelled to do so because I could not find any email contact information on the Mercure website to lodge a formal complaint. My night at your establishment was a living nightmare. I had just arrived on a flight from Ireland, exhausted and in dire need of a good night's sleep. However, that was completely impossible due to the overwhelming presence of what appeared to be fruit flies infesting my room. The sheer volume of these pests was beyond belief, and it made my stay a complete and utter disaster. I am utterly disappointed that I had to pay for a room that presented such unacceptable conditions. This experience left me seething with anger. I want to make it clear that I have stayed at your hotel in the past without any issues. However, this time, the level of hygiene and cleanliness was nothing short of abysmal. I have attached photos as evidence of the shocking flys going into this cup over a ten minute period. In an attempt to prevent the flies from landing on me, I resorted to pointing a light at the recyclable cups provided by the hotel, hoping to keep the flies away from me. While this makeshift solution somewhat worked, I still spent the entire night swatting flies away from my face.

8

Johanne

19 Apr 2025

·

Stayed 3 nights

Très bien sauf l'odeyr d'égout dans la salle de bain

Translate

10

Herma

23 Sept 2024

·

Stayed 2 nights

Lovely hotel in the heart of the historical part of Rouen. Very walkable. Room was very clean and spacious. Breakfast was excellent. Parking is somewhat difficult. We had a van which did not fit in their underground parking. Be prepared to drive around to find a parking spot.

10

Anthony

9 Jun 2024

·

Stayed 2 nights

Hotel Mercure Rouen Centre Cathedrale is in the center of all of it. Great hotel that is clean and comfortable. Easy to walk to everything.

10

Philippe

25 Feb 2025

·

Stayed 2 nights

Bon accueil. Hôtel propre. Chambre propre . Demande spéciale pour la chambre réalisée Merci a eux.

Translate

10

Celine

21 Dec 2025

·

Stayed 1 night

Spacious room. Super clean hotel. Very friendly, warm staff from welcome to check out.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable, with some spacious options and cathedral views, but decor ranges from modern to dated. Several guests mention small layouts and ineffective or unadjustable AC/heating.

Related guest reviews

8

Karen

26 Aug 2023

·

Stayed 1 night

This was our second time at this hotel in Rouen. The hotel is in a brilliant position in the centre of town. Parking is available if your car is less than 1.85m high - if not parking on the street is available (free between 7pm & 9am). Also there is a public car park. Our room at the back of the hotel was small and very hot (air conditioning very ineffectual). We were provided with a fan which helped a little. One small window and anaglypta wallpaper on the walls and ceiling, didn’t do anything to enhance the ambience. This is a lovely hotel with lovely staff - we were just unlucky with our room. My advice would be to ask for a room at the front of the hotel.

10

Cynthia

29 Aug 2024

·

Stayed 1 night

Couldn’t ask for a better location. You can walk to everything . Beautiful part of the city..Has an underground parking garage which was great. Steep and a little challenging to get in and out. But so nice to have in the city center. Interior and bathrooms could use an update. But I would stay there again because of the location.

8

Ritsuko

4 Aug 2025

·

Stayed 1 night

ルーアン大聖堂の裏で、レストランやお店がたくさんあった。鳥の声以外は静かだった。部屋も広く、テーブルが動かせて便利だった。冷蔵庫、金庫、湯沸し器、コーヒー紅茶があった。大きい荷物を持って、駅まで上り坂がきつかった。

Translate

10

Kenneth

6 Sept 2023

·

Stayed 3 nights

Hotel location was perfect near the Cathedral. The room was spacious and modern with comfortable bed with kettle and small fridge. Good shower and toilet facilities. Breakfast had a good variety of food. Parking was safe

6

Jeffrey

18 May 2025

·

Stayed 3 nights

Good, but shower was poor and wish we had a coffee maker in the room.

8

Stephen

28 Jul 2024

·

Stayed 2 nights

Comfortable room, decor and vibe. Pillows a bit naff.

8

Alan

8 Sept 2025

·

Stayed 3 nights

Great location, helpful staff, spacious room. V. Good breakfast. Room could use an update/redecoration.

8

Jason

19 Jul 2025

·

Stayed 1 night

The room was everything we were looking for. The rooms was spacious enough for three and the location was unbeatable! My only complaint was that the air conditioning didn't quite cool our room as much as we would have liked, but still much better than no AC at all.

6

Pascal

2 Mar 2025

·

Stayed 1 night

Hôtel idéalement situé au pied de la cathédrale , possibilité de parking sous sol , pour une petite citadine c’est parfait, accueil charmant à la réception , literie très confortable , chambre pas très moderne, taille petite , fenêtre s’ouvrant un tout petit peu, salle de bain wc propres mais simples et assez vieillots.

Translate

10

Clifford

12 Sept 2025

·

Stayed 2 nights

The location was perfect for us. Our room wasn’t overly spacious but was well kept and comfortable. Beautiful view of the cathedral from our balcony. The church bells on Sunday morning were amazing! Parking is available under the hotel. Accessing the parking was an interesting adventure as we navigated through what are typically pedestrian walkways with automated bollards. We managed to catch an incredible light show one evening on the exterior of the cathedral. We definitely would stay here again!

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, welcoming, and efficient. There are occasional complaints about unhelpful reception, difficulty reaching staff, or stretched staffing.

Related guest reviews

2

A

21 Jul 2024

·

Stayed 1 night

This hotel is dump. Do not stay here under any circumstances unless you enjoy disappointment. The parking system simply does not work. A guest needs a code to progress in the barriered one way street to gain entrance, the hotel say the send a code, they did not. As you might imagine there was quite a queue developed at this entrance and some hopefuls had a code, it was wrong. The staff did not answer the intercom or the phone. The most dispiriting thing to was that instead of accepting the situation and apologising they argued and dismissed the whole thing. The hotel, apart from the reception/restaurant area was noticeably grubby, the decor tired/shabby. It was in need of significant maintenance, our fridge did not work, the curtains hung off the rails as the sliders were broken and there was exposed wiring apparent. The lavatory blocked. I would normally have taken these matters up with the staff but could not face the self satisfied, bored, clearly poorly trained people who should get out of the service industry asap. DO NOT STAY HERE!

10

christophe

17 Feb 2026

·

Stayed 2 nights

Very courteous and welcoming staff

10

Elaine

30 Aug 2025

·

Stayed 1 night

Great location and staff were very kind and helpful.

2

Sophie

28 Nov 2025

·

Stayed 1 night

Réceptionniste qui me demande une empreinte bancaire alors que je lui ai dit qu'il n y a pas de consommation et qui insiste lourdement et incapable de savoir se servir d un ordinateur Il dit qu'il est le responsable alors qu après il dit qu'il est simple réceptionniste Venue plusieurs fois mais ça sera la dernière en plus les autres Mercure mettent a disposition une bouteille d'eau et ici non Vraiment très déçue et ne recommande pas

Translate

10

Kan Choy Kum

29 May 2025

·

Stayed 4 nights

The room I had was spacious. The staffs at reception were friendly and extremely helpful to my request. The location is great and walking distance to most attractions. It is also a 15 min walk to the train station.

10

Richard

6 Jan 2026

·

Stayed 5 nights

Very friendly staff...super efficient check in/out. Location perfect for a City break....you can walk anywhere in a few minutes!

10

Thomas

23 Mar 2024

·

Stayed 1 night

Staff fantastic. Great location for walking in old city.

10

Susanne

29 Dec 2024

·

Stayed 1 night

Great location. Convenient parking , if abit tight for a ford galaxy. Lovely staff. Food in restaurant very good. Only one poor chap trying to do everything so long waits, but he was working very hard!!

10

Ehud

7 Oct 2024

·

Stayed 1 night

Lady at reception was excellent. Stay and location were first rate.

10

Celine

21 Dec 2025

·

Stayed 1 night

Spacious room. Super clean hotel. Very friendly, warm staff from welcome to check out.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Outstanding central location beside the cathedral with easy walking to sights, shops, and restaurants. Access by car can be confusing due to pedestrian zones and bollards.

Related guest reviews

8

Andrew

16 Sept 2025

·

Stayed 1 night

The hotel is adequate and clean. Location is great and near attractions.

10

DESMOND

7 Sept 2024

·

Stayed 3 nights

Centrally located downtown, easy access and great friendly environment. Local eateries were great.

10

Georgellen

7 Jun 2025

·

Stayed 1 night

Great location for this modern comfortable hotel, but difficult to drive to...take a taxi.

8

Rose

6 Oct 2023

·

Stayed 2 nights

Excellent location in a walking precinct in the centre of town, parking a challenge.

10

Hazel

18 Jul 2025

·

Stayed 2 nights

Great location in the heart of Rouen. Spacious room with all the amenities we needed. On site parking isn’t for the faint hearted!

10

Richard

6 Jan 2026

·

Stayed 5 nights

Very friendly staff...super efficient check in/out. Location perfect for a City break....you can walk anywhere in a few minutes!

10

Kevin

5 Nov 2023

·

Stayed 1 night

Nice hotel, very clean, conveniently located.

10

Sindre Bjørbekk

1 Jun 2025

·

Stayed 1 night

As central as one could be, right next to the impressive cathedral.

10

Michelle

20 Nov 2025

·

Stayed 1 night

Location was perfect. Staff helpful and friendly.

10

Clifford

12 Sept 2025

·

Stayed 2 nights

The location was perfect for us. Our room wasn’t overly spacious but was well kept and comfortable. Beautiful view of the cathedral from our balcony. The church bells on Sunday morning were amazing! Parking is available under the hotel. Accessing the parking was an interesting adventure as we navigated through what are typically pedestrian walkways with automated bollards. We managed to catch an incredible light show one evening on the exterior of the cathedral. We definitely would stay here again!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast earns strong reviews for quality and variety. On-site dining beyond breakfast is mentioned occasionally.

Related guest reviews

10

Timothy

1 Aug 2025

·

Stayed 1 night

Comfortable room, helpful staff and good breakfast.

10

Nadia

16 Feb 2026

·

Stayed 1 night

Un séjour au top ! La chambre était très propre et le personnel adorable. Mention spéciale pour le petit pot de fleurs spécial Saint-Valentin, une attention vraiment mignonne qui nous a fait très plaisir. Le petit déjeuner était parfait!

Translate

10

Olga

25 Aug 2024

·

Stayed 1 night

Absolutely wonderful hotel. Location, breakfast are excellent! Staff is very friendly and eager to help.

10

Jorge

16 Feb 2026

·

Stayed 3 nights

Ótimo hotel, perto de tudo, estacionamento pago, precisa pegar o código para acessar a rua com o carro, café da manhã completo, frigobar no quarto.

Translate

10

Kathleen

26 Apr 2024

·

Stayed 3 nights

A lovely hotel in a nice area and very close to amazing cathedral and city centre. Room was extremely comfortable and clean. Staff friendly and the breakfast offered a wide variety of extremely fresh foods.

8

Pascal Regis

19 Aug 2025

·

Stayed 3 nights

Petit dejeuner fantastique! Chambre confortable et trés propre!

Translate

8

Sarah

3 Sept 2024

·

Stayed 3 nights

The location of this hotel is fantastic for sightseeing - right next to the Cathedral and amongst beautiful streets. We found the staff at this hotel to be exceptionally helpful and we really enjoyed the breakfasts. There is on -site parking which we found to be very convenient, and we were emailed with parking instructions prior to our stay. Thank you to the wonderful staff!

10

Carolin

27 Sept 2024

·

Stayed 1 night

Sehr nettes Hotel im Zentrum von Rouen. Sehr gutes Frühstück! Gut geschlafen. Das Parkhaus ist für Fahrzeuge mit 2m Höhe nicht anfahrbar. Aber es gibt eine gute Möglichkeit in fußläufiger Nähe. Das Service-Personal des Hotels war hier sehr freundlich und hilfreich.

Translate

10

Amihai

28 Oct 2025

·

Stayed 2 nights

Excellent location, though it’s not easy if you arrive in a car. Excellent breakfast, friendly staff.

10

Elisabeth

29 Jun 2025

·

Stayed 1 night

Jättefint, supernöjda! Väldigt bra frukost, rymliga rum och perfekt läge.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $120	6 $106	7 $110
8 $97	9 $118	10 $107	11 $115	12 $107	13 $100	14 $99
15 $97	16 $108	17 $120	18 $120	19 $109	20 $100	21 $98
22 $96	23 $106	24 $119	25 $115	26 $108	27 $97	28 $97
29 $89	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
		1 $117	2 $115	3 $115	4 $91	5 $98
6 $89	7 $110	8 $113	9 $112	10 $107	11 $95	12 $98
13 $92	14 $106	15 $112	16 $112	17 $112	18 $90	19 $96
20 $90	21 $102	22 $104	23 $104	24 $102	25 $90	26 $96
27 $98	28 $102	29 $102	30 $108	31 $115

Mercure Rouen Centre Cathédrale

Prices for Mercure Rouen Centre Cathédrale

Monthly average prices

About this property

Location

Room options

Privilege, Double Room, 1 Double Bed, Balcony

Classic Double Room, 1 Double Bed with Sofa Bed

Classic Twin Room, 2 Twin Beds

Suite, 1 King Bed with Sofa Bed (Cathedral View)

Classic Double Room, Multiple Beds

Classic Double Room, 1 Double Bed

Guest reviews of Mercure Rouen Centre Cathédrale

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Rouen Centre Cathédrale

Prices for upcoming dates