Residence Inn by Marriott Near Universal Orlando

Booking the room was fine, but trying to get an invoice afterward was a frustrating experience. I called to request a receipt and was repeatedly left on hold with no explanation — four times, each over five minutes, with the call ending before I could speak to anyone. What disappointed me most was the attitude. After all that waiting, there was no apology at all. I was simply told that, because I booked through a third party, the front desk couldn't help. I understand there may be limits to what they can do, but delivering that with zero courtesy or regret is not how guests should be treated. The front desk service really needs improvement.

Very nice Hotel

The most friendliest reception staff. Went above & beyond to help with anything. Spotlessly clean Rooms are big with a lovely kitchen. Free parking here which is rare. Breakfast had something for everyone & coffee is great. We would definitely recommend staying here.

Great environment

Clean hotel, great room, just wish the breakfast didn't end at 9:30 a.m.