Regency Inn & Suites Houston East I 10

Staff really friendly and will help with no problems

Yes very helpful and courteous

Room was disgusting. There was a paper towel stuffed in the hole in the wall where the smoke detector was supposed to be. The sheets were covered in stains and hairs when we arrived. The mini fridge was ripped from its placing and I guess a new one was put in the corner without them addressing the hole in the tv stand where the other fridge was. The handle to control the water for the shower was sitting on the bathroom counter, completely detached from the shower itself. The room reeked of smoke and it was a waste of my time and money. We spent no longer than 5 minutes in that room due to the conditions. Could not sleep there.

This property robbed me for my reservation. During a winter storm and did not approve a cancellation during this state of emergency. I’m disgusted by this hotel and will never book with them ever again.

The rooms were not as it was pictured in the site. It had roaches. I asked for a non smoking room and the room smelled like smoke. The people that was staying in the hotel were smoking pot, and were disrespectful. Overall it was a bad experience, I don’t not recommend this hotel at all.