Name: Cassia Bintan, part of Banyan Group
Address: Jalan Teluk Berembang Laguna Bintan Resorts, Lagoi, Indonesia, Lagoi, Riau Islands, Indonesia
Rating: 8.33

Guest reviews

8.3

Very good

Based on 3,311 verified reviews

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, Cassia Bintan, part of Banyan Group, stands out for warm, helpful staff, a beautiful, quiet beachfront setting, and comfortable apartment-style rooms with kitchenettes, while dining is tasty yet pricey and the main pool feels small.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Richard

31 Mar 2026

·

Stayed 3 nights

The apartment was well equipped and clean. The staff were friendly but some overly so, such that it can seem fake. During check in the staff member did not explain everything clearly, instead showed us a page with the hotel amenities and asksd us to take a photo of it. The pool and beach area are lovely. One thing I wish the hotel had done was promote their activities. We stumbled across the paintball and archery in the nearby woods and had not even known it was there. The hotel was quiet with low occupancy so promoting the avaliable activities including water sports would have made sense. The hotel is value for money when compared to the sister hotel, the very expensive Banyan Tree right next door. The food in the resort is average, nothing special and I thought it was expensive for what it is.

10

Agnes

30 Dec 2025

·

Stayed 3 nights

Overall a great experience! Spa at Banyan tree is not value for money.

8

Muhammad Faiz

29 Dec 2025

·

Stayed 4 nights

Courteous staff, and a room with a beautiful beach view and access. It was disappointing that some F&B options in the menu of the main restaurant (Vista) was unavailable during the expectedly high occupancy Christmas holiday period. My wife also tried out the spa and wasn’t too impressed with the treatment and ambience. Hope to see improvements if we do decide to come again.

10

Mahesh

28 Dec 2025

·

Stayed 3 nights

Great acco. Wonderful service. Beach was great. White sands and friendly surf. Activities are abundant.

8

Jane

19 Oct 2025

·

Stayed 2 nights

Staff were friendly and helpful

Jalan Teluk Berembang Laguna Bintan Resorts, Lagoi, Indonesia

Location

When you stay at Cassia Bintan, part of Banyan Group in Bintan, you'll be next to a golf course, you'll be a short 8-minute drive from Bandar Bentan Telani Ferry Terminal. This beach aparthotel is within the region of Snake River Temple and Batam Centre Ferry Terminal.

Pulau Marawang(1.6 Miles)

Crystal Lagoon(3.6 Miles)

Bandar Bentan Telani Ferry Terminal(4.5 Miles)

Lagoi Bay Beach(4.9 Miles)

Lagoi Bay Lake(6.3 Miles)

Safari Lagoi Bintan(6.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

No pets are allowed at the property, including service animals.

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request.

Yes, airport shuttle services are available for a fee of IDR 714,000 per vehicle (one-way). Guests must contact the property 48 hours prior to arrival to arrange the transfer.

The property has limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

The property is located next to a golf course and is an 8-minute drive from Bandar Bentan Telani Ferry Terminal. Nearby attractions include Pulau Marawang (2.5 km), Crystal Lagoon (5.8 km), and Lagoi Bay Beach (7.9 km).

Yes, there is an outdoor swimming pool available for guests. The pool is seasonal and operational hours are not specified.

Children are welcome at the property. One child aged 4 years or younger can stay for free when occupying the parent or guardian's room using existing bedding.

The property does not offer cribs or rollaway beds. Extra beds are not available, and guests should confirm any special requests prior to arrival.

Cassia Bintan, part of Banyan Group

Amenities

Property description

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