TOR Rooms

Room was freezing cold, no heating on, kettle didn't work. They did offer to change our room but other room was also unheated. As check in is 2pm.We checked in at 4.40pm 14th Feb, room was icy cold. Hot water was temperamental. Room should have bern warm & water hot, Hubby had cold shower i gave that a miss.should be heated by then

We attended TOR rooms for a nice getaway before my wife gives birth, we had been approximately 3 years ago and had a great time. Unfortunately with the new owners it has gone completely downhill. Upon entering the room there were around 8-9 large spiders. Ordinarily, a couple of spiders I would chuck out of the window. This time however it was almost like an infestation. I had to kill about 6 and flush them before my wife would even settle. We could not get through to the staff on the phone so my wife knocked on the door. A staff member came and even admitted he comes here as a "spider killer". At first, he queried where the spiders were when my wife explained I had killed them. My wife had to show the photos for him to acknowledge that they even existed. He said because its near a field its quite normal. Let me be clear, I grew up in the country and this is not normal, its a failure of basic hygience. He was quite dimissive until my wife said we would simply go to a travelodge. We did end up staying the night, and then to top it off, the breakfast basket is two heated supermarket crossoints, some granola and milk and orange juice, a significant decrease in quality. We were going to go enjoy the spa in the morning when we were then told it was £30 for an hour and £50 for 3 hours of £80 for a whole day. (just to access the spa, not the treatment) The prices were not this outrageous a few years ago, so we didn't; bother going in. Totally dissapointed and would not recommend.

Staff were very unfriendly and not welcoming at all.Infact we were made to feel they were doing us a favour by letting us stay there. They wanted an extra £35 per person just to use the pool or spa area but had no interest in us as guests. Rooms were drap and basic would not ever stay there again

Quiet & peaceful

Absolutely lovely little spa hotel, staff are friendly and attentive and the brought-to-room breakfast is lovely, room was clean, warm and modern with great tea and coffee facilities, nearby to lots of cute attractions and easy to access, you can even book treatments last minute at the spa, would certainly book again especially for the fair room and treatment pricing