Americas Best Value Inn Grayson

Walking up the stairs to the second floor horrible condition. Almost felt like hooker hotel. Took some pictures. Tv didn’t work had to fix it ourselves. Had half roll of toilet paper in our bathroom had to ask for more. Bathroom door falling apart. No house keeping. Not enough towels. Pool was not in service, false advertising.

Staff was Outstanding. Pool was advertised but had a crack in it and was unavailable. Card reader broken. Major holes in parking lot. Again, Staff was Outstanding

This property was fine for what I needed, a safe room for the night. WiFi worked, but was very confusing to connect to. The network name is under the previous name of the hotel (not the current name). Also lots of things did not work like the ice machine (very important in the summer).

The property is very old but clean and comfortable and very inexpensive. They had a cute little complimentary breakfast. We chose this location in order to visit Carter Caves State Resort Park and then continue on to a wedding in Lexington.

Security latch on door was falling off. Housekeeper walked in on me, ignoring DND sign. Coffee maker was broken. Cable TV was out half the time I was there. Breakfast was only waffles and muffins. Fridge froze all of my food. Construction workers' loud trucks woke me up at 5am.

Very few of the TV’s work and the exterior of the building could use some refreshing but the rooms are clean and it’s in a safe area

Surprisingly clean. Cleaner than some rooms in upper scale places I stay at. Plenty of towels. Shampoo etc. Good housekeeper. Friendly staff. Good breakfast. I'd stay again.

The staff was very friendly. Rooms clean and everything worked good. The hotel is in the middle of renovations so there are rooms being worked on. I would advise to try and get a room that has completed renovation...mattresses are more comfortable. I've stayed here 2 times now. Staff is really sweet. Huddle House across the road, nice folks there as well. Good budget choice!

Waffle maker didn't work right

Crap,overpriced for amenities

Rooms were not clean, bathroom ceiling fan missing, just a hole in the ceiling. All towels mismatched Carpets dirty Smelled like cigarettes and stale air Run down building in serious need of repair

The room was completely filthy, from cigarette ashes on the bathroom floor and beds made with visibly dirty sheets, to tiny roaches in the sheets and bathroom.

We had double queen beds .One bed the fitted sheet was questionable ,there was hair on it.The toilet was disgusting & wasn't properly cleaned.One of the washcloths was stained black.You get what you pay for.I usually don't do cheap hotels but everyone traveling with us was on a different budget.My daughter room had left over female garments.

Surprisingly clean. Cleaner than some rooms in upper scale places I stay at. Plenty of towels. Shampoo etc. Good housekeeper. Friendly staff. Good breakfast. I'd stay again.

This was mine and my friends 2nd at Americas Best! We are very happy with this hotel. It is convenient to the fair grounds in Ashland where we go to Rock the Country. Every was very clean, parking was easy and front desk is very friendly! This is not no 5 star hotel but it is very nice and they always let us check in early (for a fee) and air conditioner works great, beds are very comfy and there is a nice shower with plenty of hot water. There are many places to eat close by and they have a small breakfast with waffles! We will return next year! Thank you for Everything!

Terrible cigarette smell even though it was a non-smoking room. Stain on the bed covers. The room seemed dirty in general. There was even a spider web in the corner of the ceiling…

Staff was very good. Room was dirty. AC heat unit full of dust and dirt. Wall next to bathroom mirror had splatter of something on it.

Staff was very nice. There are a number of quick food and gas options. Room was nonsmoking but smelled of smoke. Not very clean, carpet was damp, door did not stay closed unless locked, broken / missing pieces in bathroom and shower area.

Typically when visiting home we stay in a local motel because it is better for our situation, but I am becoming very hesitant of staying in these motels. The rooms are large and beds comfortable as well as the water pressure in shower is awesome, but the cleanliness of the rooms could be so much better. The floors look as if they havent been vacuumed in a while, the drawers, microwave and refrigerator were not cleaned properly, there were toenails in the drawers for Christ sakes. Then there were the roaches that come out at night. 3 surrounding the microwave and crawling in the floor on the dirty carpet! If I were to own a business like this I would be sure to keep an exterminator on my payroll!! I just want to be able to go home, whether it be for a funeral or just a visit, and stay somewhere CLEAN, to rest, shower, and have a place of our own to stay! I did not get much rest at all because, well, roaches! Pkease do better for your guests, if you cannot keep an exterminator to get rid of this problem maybe you should close the doors and move on. I will not stay here again, nor willnI recommend anyone else to stay as well.

We booked for 2 nights for a concert festival that was in the area. The facility was dated, the breakfast was okay, & the staff was friendly. All that said, the management and owners really should fix the issues. The room we were in was in awful condition & is by far the worst place we have ever stayed. It had just "had the AC fixed", which sometimes blew cold air, but mostly hot air. The mattresses were dated, & mattress covers very worn with holes but looked clean (no bed bugs). The sheets & towels had some stains (usually doesn't faze me much, but taking everything else into account gave me some pause). The furniture had obvious wear & tear, the wallpaper was peeling off the walls & following my 11 y.o. taking a shower, we found that there were cockroaches living behind the wallpaper. I don't mean just a few either; we killed over 50 of them just in 1hr. My 15 y.o. son, decided to sleep our van after we moved all of our things back out (only 1.5hr after arriving), & because it was 2:30 AM, we slept in the room with only the clothes on our backs, & still found one roach in our van. Thankfully, I had read some reviews & brought Lysol, which served a dual purpose of killing roaches & cleaning the surfaces & air in the place. We thought that it may have been isolated to our room, since the AC had been broken, but upon asking other guests all the other rooms had similar issues. We were refunded 1 night's stay after much hassle & I'm calling the health dept.to report it.

First room smelled bad , bathroom light did not work and fan was hanging from the ceiling. Floor was dirty . Got another room upstairs. Wall by bed was full of some sort of spill splashed on it. Bathtub had no anti slip mats and showerhead was flimsy and leaking. Toilet was running 24/7

Mold in shower and mattresses have permanent indentations from prior visits. Very uncomfortable

This property was fine for what I needed, a safe room for the night. WiFi worked, but was very confusing to connect to. The network name is under the previous name of the hotel (not the current name). Also lots of things did not work like the ice machine (very important in the summer).

The room was clean and had all the amenities ie, microwave, fridge, coffee maker etc. you would want for an overnight stay. Being taller in stature, the one thing that gripes me about hotel showers is I almost always have to stoop to get wet, but not here! The shower had plenty of pressure and hot water for a very refreshing morning wake up and they also had a hair dryer and iron in the vanity area. The only gripe I have was the mattress itself was definately due for a replacement. In summation, if I ever need to stay in the Grayson area again, I would definately consider looking for a room here.

No bolts holding the toilet seat down , shower did not work .

Usually I stay in the front but this time he put me in the back of the property and it was very noisy and the deadbolt would not lock correctly. The room was not very clean. Noisy from other people staying and from the freeway. Recommend staying in front rooms.

Very few of the TV’s work and the exterior of the building could use some refreshing but the rooms are clean and it’s in a safe area

When I flushed the toilet a lot of water leaked out of the back

The GM that checked me in was very nice but the heater in my room didn’t work and I had to switch rooms. Both were non- smoking but had a faint odor. Linens/bathroom was clean, but they could have paid more attention to the vacuuming.

My wife found what she said was a toenail on the floor. the shower curtain didn't reach the bottom very well and there was obvious signs of water damage on the wall outside the shower, the shower itself was a very small standup stall. the bed was not particularly comfortable. the door was hard to open and close and looked like it had been damaged in a break in or something. the floor was dirty enough that the bottom of my socks turned black just from walking on the floor a little bit. the room had a funny smell when we first walked in.

Georgia was a great employee

Desk clerk was very polite and helpful.

They have a I don’t care attitude Every 2 days cleaning only ! Really Had to use coffee napkins because we ran out of toilet paper didn’t refill Kleenex. Will never stay at this or any other ovv GC the chain.

We booked two rooms as we traveled down the Interstate. When we arrived, the place did not look as pictured. It was very cluttered around the exterior with a dumpster of heaping garbage and old toilets behind the hotel (near the doors to our two rooms). Worse, one room smelled horrid (like dirty laundry - really filthy old laundry). The other room had visible hair in the beds and in the bathroom and the AC did not get the room to anywhere near comfortable in the short time we were there. The manager gave us a key for another room explaining that they had a new cleaning service start that day, but the 3rd room had not even been cleaned at all. The beds were still messed up, so we just closed the door and went back to the main desk. He then offered to refund our payment, which we immediately accepted and moved on down to the next town where we did find a comfortable and CLEAN set of rooms. This was on July 28, 2025. No refund has shown up on our debit card yet. The manager said it "might" take 24 hours, but it has been over a week. We have traveled extensively and rarely if ever give poor reviews. There was one bad one in South Bend, Indiana, and another in Iowa City. However, this hotel is worse than the worst one we have ever booked. We were so happy to get the offer of a refund and move on! But we haven't received the refund yet. This place should be avoided.

Front desk staff very friendly. Room was clean, quiet and comfortable. Location super convenient, close to interstate. I will be back. General Manager, Angie, doing a great job with this property.

Had weekend stay while traveling, booked a double queen bed room. When first arriving at the room, the toilet would not stop running. Then proceeded to find a bedbug under the pillow. Went to the front desk to inform them and they provided us a new room, which was a single king bed but they had no other rooms available. They offered no discount for the issues, or gave us back the money we paid for the early check-in for our troubles. The second room key wouldn’t work and maintenance had to fix it. The second room’s toilet wouldn’t stop running either, and the bathroom fan sounded like a chopper…it was so loud. Overall the staff was kind and the second room was much cleaner. Not a 10/10 stay, won’t be staying here again, but it was a good enough stay for what we needed it to be for this weekend.

Room is clean and comfortable. Staff is really polite.

This was mine and my friends 2nd at Americas Best! We are very happy with this hotel. It is convenient to the fair grounds in Ashland where we go to Rock the Country. Every was very clean, parking was easy and front desk is very friendly! This is not no 5 star hotel but it is very nice and they always let us check in early (for a fee) and air conditioner works great, beds are very comfy and there is a nice shower with plenty of hot water. There are many places to eat close by and they have a small breakfast with waffles! We will return next year! Thank you for Everything!

The night staff is always helpful. The day staff is nice but when requesting things like towels it never happens always had to wait for night staff to get things. Even though its close to the freeway it was quiet. Needs some updates but comfortable.

Staff very nice

Nice place right off hwy

For the price the hotel was excellent, i was not expecting wafflesfor breakfast at that price point, super soft sheets on bed, fancy shower head, updated room. Restaurants right next toand across the street. Ifelt like area was safe, right off interstate.

Front desk staff very friendly. Room was clean, quiet and comfortable. Location super convenient, close to interstate. I will be back. General Manager, Angie, doing a great job with this property.

Friendly staff, quiet, clean. I would stay there again.

The property is very old but clean and comfortable and very inexpensive. They had a cute little complimentary breakfast. We chose this location in order to visit Carter Caves State Resort Park and then continue on to a wedding in Lexington.

Usually I stay in the front but this time he put me in the back of the property and it was very noisy and the deadbolt would not lock correctly. The room was not very clean. Noisy from other people staying and from the freeway. Recommend staying in front rooms.

Very few of the TV’s work and the exterior of the building could use some refreshing but the rooms are clean and it’s in a safe area

This was mine and my friends 2nd at Americas Best! We are very happy with this hotel. It is convenient to the fair grounds in Ashland where we go to Rock the Country. Every was very clean, parking was easy and front desk is very friendly! This is not no 5 star hotel but it is very nice and they always let us check in early (for a fee) and air conditioner works great, beds are very comfy and there is a nice shower with plenty of hot water. There are many places to eat close by and they have a small breakfast with waffles! We will return next year! Thank you for Everything!

Great staff and great location

Was an ok stay very quiet

Good check-in and then downhill from there. The room door VERY difficult to open, multiple lights did not work, dirty-looking towels/bath mat, could not get the bathroom light to turn off AT ALL once we turned it on, little toilet paper and no extra roll (no staff at the desk to get any more, even after ringing bell as desk sign noted), carpeting needed swept around edges, poor breakfast choices and quantities of items.

The motel room was clean and friendly staff at check on. The bed was broke down and when you took a shower the water went all over the floor. The breakfast is terrible.

For the price the hotel was excellent, i was not expecting wafflesfor breakfast at that price point, super soft sheets on bed, fancy shower head, updated room. Restaurants right next toand across the street. Ifelt like area was safe, right off interstate.

The property is very old but clean and comfortable and very inexpensive. They had a cute little complimentary breakfast. We chose this location in order to visit Carter Caves State Resort Park and then continue on to a wedding in Lexington.

Security latch on door was falling off. Housekeeper walked in on me, ignoring DND sign. Coffee maker was broken. Cable TV was out half the time I was there. Breakfast was only waffles and muffins. Fridge froze all of my food. Construction workers' loud trucks woke me up at 5am.

Surprisingly clean. Cleaner than some rooms in upper scale places I stay at. Plenty of towels. Shampoo etc. Good housekeeper. Friendly staff. Good breakfast. I'd stay again.

This was mine and my friends 2nd at Americas Best! We are very happy with this hotel. It is convenient to the fair grounds in Ashland where we go to Rock the Country. Every was very clean, parking was easy and front desk is very friendly! This is not no 5 star hotel but it is very nice and they always let us check in early (for a fee) and air conditioner works great, beds are very comfy and there is a nice shower with plenty of hot water. There are many places to eat close by and they have a small breakfast with waffles! We will return next year! Thank you for Everything!

Stayed one night in a king size bed. One side of bed was indented so bad that i kept falling into it. Found 2 cockroaches in the room. And the breakfast had no hot water for tea or oatmeal on available.

Waffle maker didn't work right

We found black mold in our room. The breakfast was horrible, there were dead ants and nats in the syrup container and the cereal was rotton. Never again we will be staying there.