Horseshoe Hotel

The hotel was shabby. There was no heating when we arrived, a coal fire in bar. Our room had no working radiators. Bathroom was freezing. Two oil filled portable radiators were in room, tripping hazard. One window pane didn't fit so space wafted cold air in. We stuffed it with toilet paper. Carpet by door not fitted correctly, trip hazard. We mentioned above to lady on duty Saturday evening. She didn't seem interested other than saying radiators aren't working upstairs. Breakfast room was cold. First day not even a fire in the huge room which was very grim, huge and shabby. We were servd by the owner wearing a long padded duvet coat! Our breakfast was fine but quickly became cold. The second morning the fire was lit but you needed to stand over the fire to feel warm. We were served again by owner in her duvet coat. Coffee cold within two minutes. No apology was made for lack of heating, especially in bathroom. We resorted to placing oil heater to warm it up, fire hazard?. We then couldn't close the bathroom door and also had another tripping hazard. I tried to use the bath but the water was taking so long to heat up I gave up. So much water was being wasted. There was no comfortable place to sit in the room which was barely big enough for the double bed. In the bar there were only wooden chairs and a bench. No area where you could sit comfortably and perhaps read. Admittedly we were in the hotel during a seriously cold snap but that is no excuse for not informing us. Sad.

All the staff were great! Friendly, made me feel very welcome! Nothing was too much trouble for them m!

The building looks really lovely and we stayed for a night. The evening meal was fine. However the room was very poor. Very grubby with skirting boards that hadn't been cleaned for ages and an electric oil heater that was filthy. The mattresses were worn out and the pillows and bedding had all seen better days. The wallpaper in the bathroom was peeling off and the shower was only lukewarm with the door missing. The breakfast was good but we had to wait a long time.

Bar small but very warm and inviting

Small homely hotel with friendly helpful staff. Limited dinner menu but what was on offer was good