GF Victoria

Clean room...little extras chocolate left every evening and a little chocolate cake was in our room foe my husband's birthday...what a nice surprise

Pool was too cold to use in December

Lovely hotel with great amenities and friendly staff.

Fabulous hotel in a lovely location. Hotel has pretty much everything you could want with great staff and facilities.

Day 1 we checked into the room and was extremely satisfied, however, this changed after a few hours. My child got a bug bite on her leg. At first we did not think anything of it. Then later she started screaming that there are bugs on her bed. We searched the room and found lots of tiny dark colored insects(I’m not sure if these are ants, but they do not look like the ants from the U.S.) then my other child starts screaming that there are these other white colored bugs crawling on the coffee table next to the beds. I looked closely and these are different from the dark colored ones on the bed. These are white, almost clear and very tiny, they look like some kind of mites. They moved us to another room that. We stayed the night because it was very late and would be very difficult to find another hotel and move with 2 little ones. We slept in the new room. The next morning, in day light, you can see a layer of dust covering the entire room, all over the furniture, baseboards, TV, lamps. This room clearly has not been in use for some time. The condition of this room was also not up to par with a 5 star hotel.I reported this and they cleaned the room. I also asked them to wash all of our clothes because we had unpacked in the first room with the bugs and mites. They did not charge for the laundry, and gave us 1 free dinner at the buffet. I wanted to leave and find another hotel, but my children and husband thought it was too big a hassle since we were only there for 4 nights.