Inhabit Queen's Gardens, a Member of Design Hotels

C'était notre 2e séjour dans cet hôtel. Nous apprécions toujours le quartier calme, le design, le confort des chambres et l'amabilité du personnel. Cette fois, notre chambre était en sous-sol (basement/lower ground) mais ce n'était pas trop gênant pour la luminosité si on ne passe pas la journée dans la chambre (il y avait quand même des fenêtres). Seulement, nous ne pouvions pas du tout aérer notre chambre (fenêtres non ouvrantes), ce qui nous a dérangés. Le café de l'hôtel propose un petit déjeuner (végétarien/vegan) plutôt bon mais il est plus intéressant de le réserver par avance : à la carte, il est cher avec des portions réduites qui laisseront les bons mangeurs sur leur faim, et le service est un peu lent. Plusieurs cafés autour de l'hôtel proposent des formules plus avantageuses.

Location is excellent

The reception couldn’t find my reservation and I had to pay upfront for the room, even though I prepaid.

Hemos estado súper bien. Unificación perfecta. Habitación genial. Lo único que en los desayunos tardaban un poco en servir… por lo demás recomendable 100%

Having stayed at this hotel once before, I was hoping for another nice experience. Unfortunately, a few things went wrong for us, starting with a recurring fire alarm the first night, causing us to wake up several times and finally moving rooms at 4:50am. We were exhausted that first day in London. The breakfast, that I remember from last year including a little fruit bowl, croissant and juice shot, was pared back to just the dish ordered. Those dishes were just OK. The includee black coffee was watery and cold. Service was inattentive. We booked the sauna, but since no one told us that we needed to go to reception at the start time; we waited downstairs. Eventually I went up to ask someone, and they helped, but hadn’t turned the sauna on even though we had booked it, so it was cold for the first 25 minutes of our free hour. We also found the staff to be unapologetic about our fire alarm experience, offering nothing to better the situation. They did accommodate our request for a 1 hour delayed checkout.