Tru by Hilton Garland Richardson

Had to switch rooms 3 times. Dark out curtains had huge gap in it from being torn. The 4th floor was leaking water through the light in my shower on the 3rd floor. This obviously had been going on for a while. They changed rooms to next day, and the TV wouldn't work. Then we changed again. Anyway, had to pack and unpack 3 times in a 2 day stay? Staff was apologetic, but come on Hilton, you can do better. I pay a premium to stay at a brand hotel and expect more. The breakfast also lacked. No creamer out for coffee. No waffles, just pancakes that tasted like rubber. Some fresh fruit would be nice or some muffins.

Only 1 microwave in the whole hotel in the lobby

Light over the shower was leaking water Reported to staff felt unsafe

Beds are not that comfortable and pillows are flat. But other than that the hotel is nice and the staff is great. Breakfast is buffet style. I’d say get rid of the pancake machine and just go with the old school waffle maker. Eggs are definitely out of a carton but the other options are actually not that bad. Overall stay will get 3 out of 5 because the staff was helpful and nice and location was great.

we had to come to Garland for a birthday party decided to stay at your hotel because I was told the hot tub and pool were clean and operable what a disappointment it was nasty cold and not working do not tell people that it's working properly when it's not I would have stayed somewhere else