Staybridge Suites Denver South - Highlands Ranch by IHG

We needed a 2-bedroom accessible suite, as our son is a double amputee who uses a wheelchair. We were assutred that would be available so we prepaidfor our stay but, upon check-in, discovered the room was not accessible. We tried to make it work, but had a very distressing experience when our son could not get out of the bathroom at 2:30 AM on our first night. In adition, our room was adjacent to a sprinkler control room, and its noise kept my wife and I awake for another hour. A very helpful front desk person attempted to make our second night more comfortable, but was inhibited by company policy. As we had considered staying a third night, she was able to comp our son's room in a nearby facility for that 3rd night. In addition to being stuck in an non-accessible room, entry/exit doors throughout the facility had no push plates for accesibility. Also, the room itself had uncomfortable furniture with worn carpet, and the breakfast was nothing to write home about.

Typical continental breakfast.

The room had a decent amount of space, which was a plus, and the sheets were clean. However, the overall cleanliness left a lot to be desired — the bed skirts, couch, and curtains were visibly stained, and the shower, while functional, felt grimy. A good deep clean would go a long way. Wouldn't rush back, but it wasn't a total loss.

I have no idea how this hotel has the rating it does. The front and lobby are clean. That’s where the good ends. I checked in at nearly 4 pm so plenty of rooms should have been ready. My first trip to the 4th floor I was met with stinky food smells, harsh chemical smells, and the room 100% had been smoked in. I asked for another room. The smell in the hall seeped into that room too, and whatever cleaning supplies they use are atrocious. You can’t open the windows to air it out - so you’re 100% stuck with the smells. I was in town to go to an event. I stay 4 or more nights a month in hotels every month. Deciding couldn’t risk smelling like ANYTHING in that hotel for the event, I literally left my keys on the counter and left. The room was prepaid and nonrefundable and it was so bad I looked for and found another place to stay. Do not book this hotel - plain and simple.

Everything was great!