Burntisland House

Staff very helpful and friendly. Room basic but clean. Could use a mirror in the bedroom.

HORRIFIC! DO NOT BOOK. Not as advertised. Unsure who wrote all these positive reviews. Check out this hotel on Trip Advisor and you'll see the pictures and reviews are TERRIBLE!!! We booked this hotel as we wanted to see Edinburgh. This was the whole purpose of our trip. This hotel was advertised as only a few miles away from Edinburgh city centre and had good reviews on Expedia. All false. The address matching this hotel doesn't exist on our phones' maps/GPS. It brought us to an identical address in Edinburgh. With lots of help from locals, 4 hours and 3 towns/stops later, we finally found this "hotel". We were horrified. The place looked completely abandoned and unsafe. Straight out of horror movie. The hotel had no lights, the windows were boarded up, there was tall overgrown weeds everywhere... The pavement you walk on before going up the stairs was all shattered and frankly a hazard. There was no way we were stepping foot inside the building, let alone sleeping there. It was almost 9:30PM, we had to scramble to find and pay for another hotel we felt safe in. When we got to our new hotel and got wifi, we contacted Expedia to alert them of the situation. The hotel has refused to provide any refund and there's nothing more Expedia can do. $160USD lost STAY AT YOUR OWN RISK. Other online reviews mention homeless people in the building, smelly rooms, drunk receptionist, sanitary issues, never issuing refunds, hard to reach, hotel previously shut down, etc.

Absolutely

Perfect

Property needs updating, don’t go by the picture as the room we got was nothing like it. The duvet and pillows are very ‘lumpy’ and need replacing. The room itself was clean but the exterior of the building especially the windows are dirty