Twenty Hotel & Bar

All great!

Clean room overall, friendly welcome. Great help from night porter on the phone on Christmas Day when I couldn't work out the door passcode.

The room wasnt the cleanest and this is the most expensiveroom there, black mold on the grout/sealant around shower. Two chips out of the sink. Cracked floor tile held together with sellotape. It stayes the rooms are soundproof, i can assure your they are definitely not. Especially when its that loud, tou can feel the bed vibrate. Guests are told that you must be quiet and respect the neighbours, completely different story if you are in the bar. Peoples washing on the radiator in the hallway. This place is definitely all aboaut the bar (which is spotless, unlike the rooms) and definitely not about the hotel. Its a shame as i was really looking forward to staying here. But definitely dont stay here if you are visting for work. I couldnt get any done at all. Wifi is awful, just using 4g was better. Could only get a couple of channels working on the tv (check youtube in room 11) a lot of stuff is in a different language so wasnt able to use. I was on the top floor and every night stunk of cigarettes as if people were smoking inside or next to open doors.

The shower did not turn on, went downstairs and the staff said the kitchen had used all the water and I needed to wait until it refilled. Waited and waited went back down a few more times and still nothing. Finally around midnight I was able to shower. I had stressed to the staff I needed to be up for 6am as I had a long drive home as well, they did not seem too bothered. If ot is a known issue that the water runs out then they shouldnt have guests staying while running a kitchen. When I book a hotel I have the expectation that I will end my day away with a hot shower before bed. If you arent bothered about showers then tbis is your place, otherwise I'd go elsewhere.

Room 11 smelly bathroom and small sink