Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort

The resort itself was beautiful. The grounds well kept. The staff was wonderful. Everyone was friendly and knowledgeable. Although the choices were plenty, the food options left something to be desired. It was my least favorite part of the experience. The spa was great and service was excellent there too. I enjoyed the evening entertainment options, but everything shuts down by 10pm which kind of leaves you bored at the end of the night. The sports bar helped somewhat by staying open late, but I would recommend considering an adults only option for after hours. People are on vacation and don't necessarily want to be in bed that early.

The activities around the pool area was a lot of fun. Need to promote the evening entertainment on the 2nd floor so more patrons will attend and make it more lively!

Everything you need is in resort! The PH staff are incredibly. I feel as though I became friends with Nayan “Barbie”, Christopher, Chris, Gilbert and all the eager to please and smiling staff. The various restaurants from around the world (5 plus 24 h buffet and poolside Guy Fury’s burger and fries) and the plethora of drink options (alcoholic and fresh alc. free juices) at your disposal was incredible. From the applause you receive as you are welcomed to the hotel plus the purple drink they hand you, to the super fun swimming pools and cabanas, endless food and drink, to the daily pool games lead by hotel staff with stamina and heart (we played most of the games and won some prizes 😊) to the well optioned daily activity trips outside the hotel organized by NexusTours, to full Beach access and monkeys in trees, and where you can pay much less for an amazing massage from local businesses, to the variety of evening entertainment on stage performed by very skilled dancers and singers…then to coming back to your room from a day by the pool to find your room cleaned and fully stocked. The only downfall, is that it’s too far from town or anything you may want to do outside the hotel. We are a family of four, and we were not ready to leave. Both me and my youngest daughter, 10yrs, were especially sad to say goodbye. Trying to find ourselves back to Liberia, Culebra Guanacaste Costa Rica, very soon. ❤️

Well the biggest difference staying at this Planet Hollywood hotel was having to completely get around in a shuttle! It was inconvenient having separate buildings compared to one hotel where you can just take an elevator upstairs to your room! This was built on hills so you couldn't even walk though I did see people walking which make me think they were idiots!

We had a wonderful time at Planet Hollywood Costa Rica. Everyone from golf cart driver to cleaning services greeted us with a smile and kindness. The pools were clean and had activities. The gym was functional and spa was relaxing. Additionally, all staff were attentive and knowledgable. Yeraly was great and Steven helped immensely with restaurant reservations. The guest services were great at accommodating any request. Overall, beautiful scenery and an amazing stay.

Pool closed at 7 pm

This property is built into a hillside, making golf cart rides to all desired destinations the norm. The room was nice. Bed was fairly comfortable. Food was good. Beach wasn’t great. We were excited to see monkeys the first couple days, otherwise, not much wildlife at this location. A few maintenance issues such as broken ice machine and fire alarm that kept going off, but staff was quickly responsive. Staff was great. Not our favorite all inclusive resort as a young family, but a great option for the party/drinking crowd.

Everything was easy to find. The evening activities were entertaining. The golf carts were lifesavers due to the amount of hills! The only complaint noted was that a drink ordered at the main lobby bar is not the same as the bars at the pool.

We loved all the pools and the monkeys on the beach made the stay very special. The star class pool bar had the best drinks and snacks. We really enjoyed those! All the à la carte restaurants were excellent and the personnel very nice and hard working. The purple vibe party was so much fun.

Only issue is the hills that you would walk to get to and from pool and dining. Overall great property!!

Great property. I truly enjoyed my stay here. The staff was amazing, very attentive and friendly. Good variety of food and drinks. Rooms and property were very clean and beautiful.

Very friendly staff, great food, clean environment, wonderful VIP service and rooms were beautiful.

Safe. Clean. Nice staff.

The cleaning staff for our room was amazing! They was in our room twice a day, once in the morning and turn down service at night. I highly recommend getting Concierge service, ours took care of all of our reservations for dinner, booked all our excursions, took care of our transportation back to the airport. We never had to worry about anything! If we needed anything at all, all we had to do is text him and it was taken care of! Highly recommend staying at this hotel. The only thing that we had an issue with was the shower water was cold, we was there in October, which is during their raining season, so a hot shower would have been nice. I’m sure during the summer, and chilly shower is wonderful, but not in rainy weather. Other than that no complaints. The staff was very helpful and friendly! Hotel is very clean!

The hotel staff was very attentive and friendly. The property lacks attention and could use many repairs. The tv in the room kept going out and the lights flickered on and off. The room had a mildew smell, probably from the humidity. Overall I rate it a 5 out of 10.

The employees were very courteous and in good spirits mostly which was refreshing. Room was clean, well stocked and housekeeping was proficient in their duties.

staff was friendly and courteous, room had somewhat of a musty smell that they tried to resolve a couple of times. breakfast buffet was good.

The room had a moldy odor, and the towels were dirty, which is unacceptable at this price point. While the room size and view were great, the room itself felt run-down and The drinks were mostly powdered juice, which was shocking considering Costa Rica has an abundance of fresh fruit. The food quality felt more like a budget hotel, not a resort that advertises luxury.outdated.

Everything is dirty and stained and run down……and the beach is horrible I would never return or recommend this Resort to anyone 👎👎👎👎👎

The resort was beautiful my wife and I had a wonder time. Room was clean, staff around the pool was very friendly and attentive. Only reason why I gave this place 4 stars is because the staff during dinner and at the breakfast buffet left myself, my wife, and her friends without water and waiters hardly came to check on us. I had to wave down people just to get water. Other than that hotel is beautiful and the country is too.

The villa we were assigned to didn’t have an elevator. We were on the third floor. The concierge helped bring our bags up to the third floor. It wasn’t until later that evening we found out it didn’t have elevator service. It was a struggle bringing all the bags down without help on check-out day. We some how managed.

Beautiful property and amazing staffing. Only hiccup I faced was the malfunction of the bracelet key card that didn’t work to open up my room door. I did have to speak with guest services 3x before the situation was resolved.

We loved our modern room with a great view!

Lock up your belongings! We had a pair of Beats stolen from our room the first night we arrived. The hotel filed a report but seemed less than concerned in getting to the bottom of it. Upon leaving they promised to follow up with us on the “investigation” but we never heard from them again. The food isn’t great even for all inclusive standards. Only good food was the Italian restaurant. Most of the staff was unfriendly, rude and not accommodating with the exception of the guys that drive the golf carts around. They were always nice and speedy to pick you up if you called for a ride. Room was ok, needed a deep clean and the beds are hard. We will not be returning to this resort.

I had an amazing stay at Planet Hollywood Royalton Resort! I received a free upgrade to an ocean view room for my birthday, which made the trip extra special. The check-in process was smooth, and the staff were very friendly and informative, sharing all the details about the resort and its amenities. The room was spotless, modern, and beautifully updated. There was daily entertainment at the pool and fun activities every night, which made the stay lively and enjoyable. The only downside was the alcohol at the pool, which wasn’t as good as the drinks served in the lobby and restaurants — those were excellent! The food was delicious and freshly prepared each day, with plenty of great options. Overall, I highly recommend this resort and would definitely visit again!

L’hôtel est très bien mais le service très lent, pas d’air climatise dans la chambre pour 24 heures, besoin de changer de chambre et de courir après le service pour de l’aide

our room was extremely noisy. Hallway echoed ALL noises heard people talking, people walking in room above us.

The cleaning staff for our room was amazing! They was in our room twice a day, once in the morning and turn down service at night. I highly recommend getting Concierge service, ours took care of all of our reservations for dinner, booked all our excursions, took care of our transportation back to the airport. We never had to worry about anything! If we needed anything at all, all we had to do is text him and it was taken care of! Highly recommend staying at this hotel. The only thing that we had an issue with was the shower water was cold, we was there in October, which is during their raining season, so a hot shower would have been nice. I’m sure during the summer, and chilly shower is wonderful, but not in rainy weather. Other than that no complaints. The staff was very helpful and friendly! Hotel is very clean!

We had an awesome butler assigned to us HENRY! We truly appreciated him from the first day until the day before we departed. Greddy over at Tex Mex was an exceptional server. So Cal: All staff we interacted with were really nice and helpful. Alfonso was the BEST bartender/drink mixer we came across during our entire stay. Caesar (mgr) very interactive with patrons in SoCal. Our room was always top notch. Sadly, we never had the opportunity to meet the person that maintained the room. Overall, the all staff was great. Don’t have any complaints about any of them. SHOWS: They were really nice and entertaining for all ages. Just the right amount of time for this activity. CONS: I do not have many BUT there is so much air filtering through the water lines that the shower/sink shuts the water off until it builds up again. That was very annoying and frustrating on a day to day basis. FOOD TEMPERATURE: I have a big issue with eating food that is not up to temperature; especially, when the restaurant just opens for service. All food received that is prepared hot should be hot. Not lukewarm or almost cold. This really needs to be worked on in ALL restaurants. We enjoyed our stay and would return to this property.

The room had a moldy odor, and the towels were dirty, which is unacceptable at this price point. While the room size and view were great, the room itself felt run-down and The drinks were mostly powdered juice, which was shocking considering Costa Rica has an abundance of fresh fruit. The food quality felt more like a budget hotel, not a resort that advertises luxury.outdated.

Great property. I truly enjoyed my stay here. The staff was amazing, very attentive and friendly. Good variety of food and drinks. Rooms and property were very clean and beautiful.

Great service, nice property. 10 stars to the people that made our stay awesome. Daniel, our butler. Chris, the front desk manager. Julio, the bell hop manager/do it all guy. Johnathan, the pool cabana manager and restaurant liaison. Justin, the pool waiter. William, the Steakhouse manager. These guys were awesome.

Great overall experience. Food and service were outstanding. Joseph and Mercedes from customer service went beyond our expectations with our needs. Thank you!

Mercedes, My personal conceirge Daniel, Oscar , Henry, Josue and Justin at the cabanas, Randall...everyone was excellent. Daniel had all our dinner reservations set before I checked in. Every restaurant had excellent food. Daniel was never too far if I needed ANYTHING! I will definitely be returning and will personally be requesting Daniel for the Star Suites.

We couldnt get reservations at restaurants at all some nights... even though we were reserving at checkin. other nights only at 9pm and at the same restaurant previously reserved. We went anyway ( as advised by conceirge) and restaurant staff werent accomodating even though tables were empty. So dining was Dissappointing.

Room Service was slow, hard to find food during the day, watered down drinks unless you are in Star Class. I had drinks in both areas.

The food choices were very limited. While they have multiple restaurants, it was impossible to secure reservations. I stayed 4 nights and was only secure 1 so I was limited to either the burger place or buffet for every meal. The meal choices themselves should be more varied and healthier. The layout of the hotel is also not the most convenient. Once you’re at the pool your only option is burgers and bar drinks. The drinks while tasty had very water downed alcohol. The staff worked hard in the heat but the level of service was 3 stars. Overall the overall hotel had a 3 star vibe. The hibachi restaurant was tasty and staff attentive but again my one restaurant experience. I would not recommend the hotel unless you’re on a budget.

The service was exceptional; everyone was nice and friendly willing to help and made the stay enjoyable.

En general me gusta mucho este lugar y he ido muchas veces, esta vez si sentí que muchas cosas no estuvieron tan bien aunque el personal luchó por hacernos pasar un buen rato y resarcirnos por lo acontecido. Nuestro concierge Daniel y el gerente fueron muy amables El staff es de lo mejores cosas que tiene este lugar. Yerelyn en la piscina del StarClass es de lo mejor que he encontrado en mi vida. Gracias porque hiciste de la estadia muchi mejor!

The resort was beautiful my wife and I had a wonder time. Room was clean, staff around the pool was very friendly and attentive. Only reason why I gave this place 4 stars is because the staff during dinner and at the breakfast buffet left myself, my wife, and her friends without water and waiters hardly came to check on us. I had to wave down people just to get water. Other than that hotel is beautiful and the country is too.

Pretty new resort, great staff, good food, big spacious room. Pools were great, the resort is right on the beach (black volcanic sand) shallow/warm water great for kids. Lots of spots around pool/beach to sit. Staff and food options were great, bed was comfy, TV options were great too, and good wifi all over the place. The AC in the restaurants was not great, but it was REALLY hot when we were there. The spa wasn't worth it, in our opinion, plus we had a reaction to some chemicals in the water, so we didn't stay in it long (we didn't get massages or anything, just the hydrotherapy). There were a couple perks to "Star Class", and our personal agent was helpful, but again, not really worth it, in our opinion. Oh, and its steep everywhere, but they do have golf carts available almost all the time. It was good to visit, but we probably wouldn't go back.

The property is very remote, would've rent a car transportation from hotel to town cost around 250 . If you want to go shopping or to other restaurants.

Excellent facility and great staff. Close to airport, but nothing else near; so had to pay $156 transportation fee to go to local beach area for shopping and souvenirs. Other than that, wonderful experience.

The resort is on an incline so if walking is a problem you definitely will need to catch the shuttle that’s on grounds to get around. Very convenient though.

Nice place but way too many Americans. No costa rica flavor at all and nothing near by. Very secluded. I would not stay there again.

Pulling up to the property they take care of you right away. We had upgraded to Star Class so we had a separate area to check in. They explained everything and our concierge was also there while we checked in. She asked what she could do and we asked her to do all of our dinner reservations this way we knew ahead of time where we would have to be. Yellin our concierge was excellent and checked in with us by the what’s up app and found us around the resort. She was awesome! Property is clean, the rooms are nice. We were building 11. The staff that cleaned our rooms and filled our mini bar were awesome. We told them what we liked and they accommodated. We had some perks because we had booked through Expedia. Discounts on different stuff throughout the resort, we received special drinks when we sat down at the restaurants. Everyone was extremely nice at the resort. We spent most days at the Star Class pool, they have servers coming around constantly to see if you need food or drinks. They also will set up your chairs with towels and make it look nice. The cons of this resort are the food is just ok. Most All-Inclusives have mediocre food but this was just a step below that. I will say other people in our group liked the food and desserts. The other big complaint with this resort is the giant hill you have to walk up and down. They do have shuttles that are constantly going but sometimes it’s nice just to walk and it’s quite a hill.

Everything you need is in resort! The PH staff are incredibly. I feel as though I became friends with Nayan “Barbie”, Christopher, Chris, Gilbert and all the eager to please and smiling staff. The various restaurants from around the world (5 plus 24 h buffet and poolside Guy Fury’s burger and fries) and the plethora of drink options (alcoholic and fresh alc. free juices) at your disposal was incredible. From the applause you receive as you are welcomed to the hotel plus the purple drink they hand you, to the super fun swimming pools and cabanas, endless food and drink, to the daily pool games lead by hotel staff with stamina and heart (we played most of the games and won some prizes 😊) to the well optioned daily activity trips outside the hotel organized by NexusTours, to full Beach access and monkeys in trees, and where you can pay much less for an amazing massage from local businesses, to the variety of evening entertainment on stage performed by very skilled dancers and singers…then to coming back to your room from a day by the pool to find your room cleaned and fully stocked. The only downfall, is that it’s too far from town or anything you may want to do outside the hotel. We are a family of four, and we were not ready to leave. Both me and my youngest daughter, 10yrs, were especially sad to say goodbye. Trying to find ourselves back to Liberia, Culebra Guanacaste Costa Rica, very soon. ❤️

Nice property with great food and entertainment Not close to town

This property is super safe, very isolated in papagayo bay, quiet and lovely place.

Only issue is the hills that you would walk to get to and from pool and dining. Overall great property!!

PH is a good resort with nice staff. They open the doors with a friendly welcome. The make it easy to book excursions on, in which the Rio Celeste Rainforest & Sloth and Boreiquin day tours are a must if you vist this resort. Black sand beach access and view is nice, Entertainment stage nice! Two stars because the food. I would not go back to the resort for one reason only, the food. It is truly not good imo. The best food was provided on the excursions, which came from authentic Costa Rican restaurants. The food is just not good at all. Also the dinner time restaurants were hard to book because they are reservation only. Seriously though after eating dinner a couple of nights, you will be looking off resort for a decent meal. Room service meals were the worst.

This is a beautiful property and if based just on rooms, facilities and staff it would be a 5. However, the food is hit and miss. The Italian restaurant is by far the best. The steakhouse and others are just ok. There are also not enough lunch options. It would be nice to have more than burgers and bad pizza by the pool.

Let me start by saying that overall I had a good trip. I also should have realized that a hotel called Planet Hollywood would not be my general vibe. Maybe I should have also realized that all inclusive meant silly things like à la carte restaurants that you have to sign up for, and rules around it that make no sense (like you can’t book more than one day in advance). Unfortunately, I found the buffet that you had most of your meals at not very good, which definitely impacted my overall stay. There should be more options for breakfast and lunch then just going to the buffet, which has the same food every single day. There should also be more healthy options. There should also be more options at the pool including being able to get a coffee. It blows my mind you had to go up to the main lobby all the way up the hill for that. Service was hit or miss. Not being able to get a drink for extended periods of time at the restaurants was extremely frustrating. I wasn’t wild about how loud the pool area could be given the DJ and activities but it was overall good The beach area was disappointing as the water was very shallow and murky, probably because they are at the end of the bay. Finally, the cost of some things outside the all inclusive piece were offensive. Ex over $250 Canadian for a half hour massage. As I said, however, I had a good trip. The rooms were beautiful as was the view. The hotel was clean and very nice. My highlight were the excursions, which cost extra.

We couldnt get reservations at restaurants at all some nights... even though we were reserving at checkin. other nights only at 9pm and at the same restaurant previously reserved. We went anyway ( as advised by conceirge) and restaurant staff werent accomodating even though tables were empty. So dining was Dissappointing.

View excellent Location close to activities outside hotel Good rooms clean, Improvement: the food was subpar consistent with previous ratings, cost to us ended up being $200/ buffet breakfast/ per person. For an all inclusive place we could not get into their dinner restaurants to even try their food. We tried concierge, tried there app, staff gave us the run around. Pool side restaurant took 90 mins to serve us and burgers. Charges on activities were booked on wrong day by Sanchez. Overcharged us $95 for an activity others were being charged less. Would never stay here again.

This resort is typical for what you would expect from a 3 star average resort. Food options limited, same buffet every day, very limited room service food. Ive never stayed at an all inclusive where you can't order alcohol to your room. The entertainment crew lead gentlemen remembered our names and treated us extra special!! He was amazing! The other room servive and food staff weren't very flexible to order things differently than the menu specifically even though they had the items.

The food was underwhelming.

The food choices were very limited. While they have multiple restaurants, it was impossible to secure reservations. I stayed 4 nights and was only secure 1 so I was limited to either the burger place or buffet for every meal. The meal choices themselves should be more varied and healthier. The layout of the hotel is also not the most convenient. Once you’re at the pool your only option is burgers and bar drinks. The drinks while tasty had very water downed alcohol. The staff worked hard in the heat but the level of service was 3 stars. Overall the overall hotel had a 3 star vibe. The hibachi restaurant was tasty and staff attentive but again my one restaurant experience. I would not recommend the hotel unless you’re on a budget.

This resort was nice! VIP treatment as soon as you walk in. Even more vip treatment if you book through Expedia! Very clean, very modern and updated. Beds are very comfortable. Shower is its own room with a bench! The buffet area had tons to choose from and the restaurants were great too, but you have to book early. The only down side was waiting for a shuttle to get to the pool and lobby, and if you order room service make sure your food is fully cooked! I would definitely stay again!

Great overall experience. Service was outstanding. Everyone went out their way to make my stay enjoyable. Food was top tier. Usually all inclusive resort buffet food isn’t that good. Planet Hollywood Costa Rica 🇨🇷 buffets were really good. Food was good at the restaurants as well. Like all resorts I have visited lately, the alcohol was watered down. Star class alcohol wasn’t much of an upgrade in my book. Night life was good also (Shows and night club). 2 swim up bars at the pool. Hotel needs to invest in new towels and cushions for pool lounge chairs. Definitely will return in the future.