Name: Holiday Inn Express & Suites Braselton West by IHG
Address: 2958 Braselton Crossing Lane, Hoschton, Georgia, United States of America, Hoschton, Georgia, US
Price range: $112–$304 per night
Rating: 8.2

What guests think

Across recent reviews, Holiday Inn Express & Suites - Braselton West by IHG earns consistent praise for clean, comfortable rooms, friendly staff, and a generally good breakfast, with convenience to local attractions balanced by occasional noise, maintenance, and access concerns.

The location works well for visits to Chateau Elan, Road Atlanta, and nearby dining, though road construction, signage, and a cemetery at the entrance bother some travelers. Amenities mentioned include a gym and an outdoor pool; some enjoyed them, while others noted wasps by the pool or closure just after Labor Day. Some guests reported room-type availability issues, strict check-in and pet policies, billing discrepancies, or unresolved maintenance concerns. Overall, expect a straightforward, well-kept base for exploring the area.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests mention a gym and an outdoor pool; many were satisfied, but some noted wasps by the pool, closure just after Labor Day, and a desire for more comfortable loungers. Accessible rooms earned praise, and parking/arrival setup can be awkward.

Related guest reviews

6

Jason

Feb 28, 2023

·

Stayed 1 night

Way too expensive for the type of property. The room was clean but poorly maintained. Walls were dented. There was hardly a place to park car to go inside to check in. No valet.

8

mike

Apr 24, 2023

·

Stayed 3 nights

Hotel was very clean and well maintained. The breakfast was horrendous. Yellow jello is not eggs! My biggest complaint was the blaring music in the halls. I could definitely hear it in my room. They really need to turn it down

10

Roberta

Jun 21, 2024

·

Stayed 7 nights

Our week at this property was wonderful. Every stuff member was responsive, thoughtful, and kind. The only suggestion we would have is some more comfortable lounging chairs around the pool. Will definitely go back.

10

Claire

Aug 31, 2024

·

Stayed 1 night

We were satisfied with everything except the bed was a little high off of the floor. Really appreciated the flat to the floor walk-in shower as my husband is handicapped.

10

Dino

May 22, 2023

·

Stayed 4 nights

Enjoyed the whole experience at the location. Nice gym facility as well.

10

Maria

Sep 15, 2023

·

Stayed 3 nights

The hotel has been open for 5 years but it feels brand new. The beds were surprisingly super comfortable. Good television channels. The location was super great because it was just 5 min from Chateau Elan, 3 gas stations on the corner and around the corner from the Hwy. Downtown Brasselton was just 7 min away. Shopping and restaurants up the street. This is a perfect hotel if you want to explore this area. Yes there is a grave yard in front of the hotel but who cares. It didn't take anything away from our stay LOL. Only disappointment is the pool was closed (weekend after Labor Day). I think they need to extend the pool opening past Labor Day in Georgia because the weather is still hot for us. If I had one complaint, the floors are thin. You could hear people walking above you which is strange for a commercial building. It felt more like a house flooring. It didn't bother me much but my husband was irritated by the noise. Definitely will stay here when visiting Braselton for our staycations.

10

Cheryl

May 18, 2024

·

Stayed 3 nights

Our accomodations were a accessible room for wheelchair. They were one of the best we have ever stayed, everything about this hotel was top notch from moment we entered.

8

Kristina

Jul 12, 2024

·

Stayed 2 nights

This was a nice hotel! Our room refrigerator didn’t work when we got there but the resolved that situation quickly. The only thing was I wish they would’ve maybe got professionals out there to get that wasp nest that was on the back side of the building because they was really attracted to the pool and made me uncomfortable being there because I was constantly worried about those wasps stinging me that was all around us the entire time in the pool. I don’t know what it was about that water that kept them wanting to be all around it they was even trying to in the drain systems of the pool And and just flying right on top of the water. Also our room key deactivated on its on for whatever reason at one point and we had to go to the front desk for them to fix it.

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Cleanliness

Cleanliness is a consistent strong point across reviews, with rooms and common areas frequently described as very clean and fresh. A few guests reported issues such as stained sheets, past leaks, or a noticeable cleaning-product smell.

Related guest reviews

10

Michelle

Aug 20, 2024

·

Stayed 3 nights

Good morning breakfast, helpful and kind staff, clean rooms - but they do have a slight cleaning product/chemical smell to the rooms and hallways. We were visiting family in Hoschton and it was a great stay. Easy access to highways. We are planning to stay here again the next time we visit.

10

William

Jun 8, 2025

·

Stayed 2 nights

Staff was very courteous, everything was very clean and orderly, excellent breakfast, and the price was right. The safe in the first room we checked in to wasn't working, so when I reported that, they were happy to move me to another room right away. The rooms were very quiet.

2

Gaspard

Jul 8, 2024

·

Stayed 7 nights

The hotel was the worst It was unsafe: one of the heavy sliding glass doors for the shower came off and almost crushed my daughter while she was taking a shower It was dirty: they don’t like to change sheets. When I went to sleep I notice a large blood stain on the sheets from the previous customers and when I asked for them to change it I was told to come down and get the new sheets

6

Kaushik

Mar 3, 2025

·

Stayed 2 nights

Room looked like it had past leaks from the ceiling that weren't fixed.

10

Kenneth

Jul 5, 2025

·

Stayed 1 night

Very clean hotel and friendly staff. Will book Holiday Inn Express again. Fresh smell immediately when opening room door and bed so comfortable. Breakfast so good with variety. Just a very positive great experience in clean environment.

10

RANA

Oct 6, 2024

·

Stayed 1 night

Friendly staff, super clean, nice lovation

10

Umay

May 13, 2025

·

Stayed 2 nights

Hotel reception was pleasant and helpful. Rooms were clean and comfortable. Near to food and shopping.

10

Shelbie

Nov 27, 2025

·

Stayed 1 night

The cleanness, the staff was great, and for us to be there for a soccer tournament with a bunch of kids that morning the staff was great at breakfast.

10

Steve

Aug 24, 2025

·

Stayed 3 nights

Extremely clean. Pleasant employees. Highly recommended and we travel extensively throughout the world. Even the breakfast is good. Great value. Thank you

10

Lisa

Aug 28, 2025

·

Stayed 1 night

Friendly young lady at check in. Super clean!

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Rooms

Rooms are generally comfortable with very good beds and pillows, and some suites are spacious. Downsides include thin walls and noise, plus occasional issues with AC humidity, shower temperature control, door locks, blackout shades, or intermittent TV/Wi-Fi.

Related guest reviews

6

Garner Ted

Dec 24, 2024

·

Stayed 4 nights

The shower control lever did not work very well.probably a faulty water mix control. The water was either very hot or cold and difficult to get to the right temperature.

10

James

Mar 23, 2024

·

Stayed 1 night

Nice enough place. Super thin walls and floors. Pretty loud.

6

Sherrill

Feb 5, 2024

·

Stayed 2 nights

This property is new, so it was clean, but the walls and floors are thin and sounds kept waking us up. Also,our room faced the parking lot with bright lights all night, and the blackout shade was broken. When I reported this to the clerk at the desk, she said she would tell someone but did nothing about it.

10

Melanie

Apr 24, 2025

·

Stayed 1 night

Staff was very friendly and helpful, room was very clean and comfortable. Internet took a minute to get on for some reason and the tv kept going out but i think that was due to the thunderstorm. I would stay here again.

6

Perry

Jul 6, 2025

·

Stayed 4 nights

Overall a ok stay. The door to the room wouldn't lock the second night i was there and needed to change rooms.

10

Kenneth

Jul 5, 2025

·

Stayed 1 night

Very clean hotel and friendly staff. Will book Holiday Inn Express again. Fresh smell immediately when opening room door and bed so comfortable. Breakfast so good with variety. Just a very positive great experience in clean environment.

10

Cynthia

Sep 1, 2025

·

Stayed 3 nights

Room was fabulous, pillows were off the chart. I would like to purchase some.

8

John

Mar 24, 2024

·

Stayed 1 night

Biggest issues were lots of traffic noise all day and night. Breakfast was average at best. Better than nothing.Rooms were clean and staff was excellent.

10

Elena

May 11, 2025

·

Stayed 2 nights

Very good stuff and clean hotel but ac wasn’t working properly so the room was humid a little bit

10

James

Jan 4, 2025

·

Stayed 1 night

We had to book a place short notice due to illness - the hotel is 5 years old but appears newer - really soft Marriott style beds and sheeted, king suite spacious, and front desk service great (eg towel requests and other). Good price. I’m a hotel snob and this fit the budget for the emergency and price, and safety (new area). Breakfast standard, fresh and well organized.

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Service

Service is widely praised as friendly, helpful, and responsive, including quick room changes and attentive breakfast staff. However, some guests experienced room-type mix-ups, strict policies (pets, check-in times), billing concerns, or uneven follow-through on fixes.

Related guest reviews

10

William

Jun 8, 2025

·

Stayed 2 nights

Staff was very courteous, everything was very clean and orderly, excellent breakfast, and the price was right. The safe in the first room we checked in to wasn't working, so when I reported that, they were happy to move me to another room right away. The rooms were very quiet.

10

John

Sep 28, 2025

·

Stayed 1 night

Great service at check in-and very nice hotel will stay there again

10

Nicole

Sep 23, 2025

·

Stayed 2 nights

When we arrived we were greeted by a lovely warming woman who checked us in she was smiling and very informative.. Very clean and quiet place to stay

10

Thomas

Jul 29, 2023

·

Stayed 4 nights

I had a very pleasant stay. The breakfast was really good and overall the rooms were very clean and comfortable. One of my coworkers had an issue with some people being loud upstairs that was very late at night and they handled the problem very quickly.

10

Celene

Jun 22, 2025

·

Stayed 3 nights

I really enjoyed my stay at this property, the staff were excellent on every shift. Must mention by name O’Neal Johnson with his 5 star welcome. The property itself was super clean and had everything you could think of to make your stay comfortable. I came for a conference and looked forward to going back to my accommodation. Breakfast was seamless and the eating area was clean and fresh! I would highly recommend staying here.

4

Angela

Dec 8, 2024

·

Stayed 2 nights

Upon check in we were informed the hotel does not allow pets. Prior to making reservations we visited that particular hotel's website and noticed pets were welcomed. We decided not to board our dog and bring her on the trip because we had read " pets are welcomed ". This was a huge inconvenience!!!

2

Krysti

Mar 1, 2024

·

Stayed 2 nights

Had immediate problems at check in. The room we booked was not the room we got. Staff was rude & arrogant. Property was nice, clean & comfortable but clearly the staff needs training & educating in customer service.

4

Ronnie

Oct 11, 2024

·

Stayed 2 nights

Once again I paid for one mobility that sleeps 4 with pull out bed. Despite calling to confirm, it was not available when I got there. This is the 3rd time. I'm due a refund!

10

Shelbie

Nov 27, 2025

·

Stayed 1 night

The cleanness, the staff was great, and for us to be there for a soccer tournament with a bunch of kids that morning the staff was great at breakfast.

10

Jose

May 26, 2024

·

Stayed 1 night

Rick the front desk assistant was amazing. Top notch customer service, property and rooms were great

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Location

Convenient for Chateau Elan, Road Atlanta, highways, and nearby dining/shopping. Some travelers struggled with construction-obscured signage and entrance visibility, occasional traffic noise, dark approach roads, and an on-site cemetery that a few found off-putting.

Related guest reviews

10

Michelle

Aug 20, 2024

·

Stayed 3 nights

Good morning breakfast, helpful and kind staff, clean rooms - but they do have a slight cleaning product/chemical smell to the rooms and hallways. We were visiting family in Hoschton and it was a great stay. Easy access to highways. We are planning to stay here again the next time we visit.

10

Emma

May 13, 2024

·

Stayed 2 nights

It was close to Road Atlanta which was perfect for going to Formula Drift! It was nice and clean. Definitely will be staying there again!

8

Ariana

Jun 24, 2023

·

Stayed 1 night

The hotel has a graveyard in the front parking area. I wish I would have known that before hand.

10

maurico

Mar 23, 2025

·

Stayed 2 nights

Great location Excellent breakfast Clean place

10

Umay

May 13, 2025

·

Stayed 2 nights

Hotel reception was pleasant and helpful. Rooms were clean and comfortable. Near to food and shopping.

8

Deborah Grau

Aug 3, 2025

·

Stayed 1 night

Great location

10

James

Jan 6, 2025

·

Stayed 1 night

Construction hard to find entrance

10

Andrew

Aug 25, 2024

·

Stayed 1 night

Hard to find sign covered up by new construction fence . fence

10

Maria

Sep 15, 2023

·

Stayed 3 nights

The hotel has been open for 5 years but it feels brand new. The beds were surprisingly super comfortable. Good television channels. The location was super great because it was just 5 min from Chateau Elan, 3 gas stations on the corner and around the corner from the Hwy. Downtown Brasselton was just 7 min away. Shopping and restaurants up the street. This is a perfect hotel if you want to explore this area. Yes there is a grave yard in front of the hotel but who cares. It didn't take anything away from our stay LOL. Only disappointment is the pool was closed (weekend after Labor Day). I think they need to extend the pool opening past Labor Day in Georgia because the weather is still hot for us. If I had one complaint, the floors are thin. You could hear people walking above you which is strange for a commercial building. It felt more like a house flooring. It didn't bother me much but my husband was irritated by the noise. Definitely will stay here when visiting Braselton for our staycations.

10

Kimberly

Jan 30, 2025

·

Stayed 3 nights

Road construction made navigation a little difficult in the area.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for quality and variety, with many finding it a solid start to the day. A few reviews called it average or poor.

Related guest reviews

8

mike

Apr 24, 2023

·

Stayed 3 nights

Hotel was very clean and well maintained. The breakfast was horrendous. Yellow jello is not eggs! My biggest complaint was the blaring music in the halls. I could definitely hear it in my room. They really need to turn it down

10

Toni

Aug 17, 2025

·

Stayed 2 nights

Clean, friendly and great free breakfast.

10

Kenneth

Jul 5, 2025

·

Stayed 1 night

Very clean hotel and friendly staff. Will book Holiday Inn Express again. Fresh smell immediately when opening room door and bed so comfortable. Breakfast so good with variety. Just a very positive great experience in clean environment.

10

Sabrina

Oct 10, 2024

·

Stayed 1 night

Holiday Inn Express is the absolute GOAT when it comes to affordable hotels. Breakfast was top notch and the beds are reliably comfortable. Everything was clean, staff were helpful. The only possible complaint I have is that we accidentally were there during Indy 500 and so prices were about 3 or 4x what they normally are. But everything else was great.

10

maurico

Mar 23, 2025

·

Stayed 2 nights

Great location Excellent breakfast Clean place

8

John

Mar 24, 2024

·

Stayed 1 night

Biggest issues were lots of traffic noise all day and night. Breakfast was average at best. Better than nothing.Rooms were clean and staff was excellent.

10

Shelbie

Nov 27, 2025

·

Stayed 1 night

The cleanness, the staff was great, and for us to be there for a soccer tournament with a bunch of kids that morning the staff was great at breakfast.

10

Madeleine

May 6, 2024

·

Stayed 3 nights

The breakfast was good.

10

Steve

Aug 24, 2025

·

Stayed 3 nights

Extremely clean. Pleasant employees. Highly recommended and we travel extensively throughout the world. Even the breakfast is good. Great value. Thank you

10

Tanya

Aug 24, 2025

·

Stayed 1 night

Staff was helpful Rooms were clean Breakfast staff was pleasant Breakfast was very good

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Month	Average price
January	$106
February	$115
March	$131
April	$148
May	$132
June	$159
July	$108
August	$118
September	$166
October	$172
November	$136
December	$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $138	15 $138	16 $138	17 $138	18 $170	19 $221
20 $140	21 $184	22 $185	23 $172	24 $166	25 $304	26 $294
27 $175	28 $166	29 $165	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $163	5 $168	6 $142	7 $138	8 $128	9 $161	10 $191
11 $124	12 $129	13 $149	14 $178	15 $157	16 $199	17 $199
18 $112	19 $145	20 $140	21 $149	22 $140	23 $161	24 $169
25 $112	26 $125	27 $125	28 $125	29 $136	30 $157	31 $153

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 1 King Bed, Accessible (Communications)

Suite, Multiple Beds

Suite, 1 King Bed with Sofa Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility, Access Tub)

Suite, Multiple Beds, Accessible (Mobility, Access Tub)

Standard Room

Room, 1 King Bed, Accessible (Comm, Mobility, Roll-In Shower)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Braselton West by IHG

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Prices for upcoming dates