Mystique Holbox by Royalton, A Tribute Portfolio Resort
149 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
149 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Mystique Holbox by Royalton, A Tribute Portfolio Resort, les prix par nuit s'élèvent en moyenne à 149 $US pendant le mois le moins cher (septembre) et à 230 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 200 $US |
| février | 230 $US |
| mars | 200 $US |
| avril | 192 $US |
| mai | 152 $US |
| juin | 166 $US |
| juillet | 190 $US |
| août | 197 $US |
| septembre | 149 $US |
| octobre | 153 $US |
| novembre | 165 $US |
| décembre | 223 $US |
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sept. · 149 $US
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Le plus cher : février (env. 230 $US)
Le moins cher : septembre (env. 149 $US)
À propos de cet établissement
Détendez-vous à l'aide des massages et des soins du visage qui vous sont proposés. Non seulement vous pouvez vous faire bronzer sur la plage privée, mais vous pouvez également profiter des nombreuses infrastructures de loisirs à votre dispo...
Équipements
Détendez-vous à l'aide des massages et des soins du visage qui vous sont proposés. Non seulement vous pouvez vous faire bronzer sur la plage privée, mais vous pouvez également profiter des nombreuses infrastructures de loisirs à votre disposition, notamment une piscine extérieure et un centre de fitness. Parmi les équipements et services offerts par ce complexe touristique vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.
Services de l'établissement
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour dans ce complexe touristique, vous pourrez manger dans un des 2 restaurants ou profiter du service d'étage (horaires limités). Détendez-vous devant un verre au bar en bord de piscine ou dans un des 2 bars/lounges de l'hébergement. Un petit déjeuner préparé sur commande est servi tous les jours de 07 h 30 à 10 h 30 moyennant un supplément.
Chambres
Les 38 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une machine à espresso. Les chambres sont dotées d'un balcon ou un patio. Une télévision LED 55 pouces avec chaînes par satellite assure votre divertissement et l'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde. Les salles de bain comprennent une douche avec un pommeau de douche à « effet pluie » et des articles de toilette gratuits.
Emplacement
En choisissant Mystique Holbox by Royalton, A Tribute Portfolio Resort à Isla Holbox, vous profiterez d'un agréable séjour à moins de 5 minutes à pied de Plage d'Holbox et Réserve Naturelle Yum Balam. Ce complexe touristique au bord de la plage se trouve à 0,3 km de Terrain de base-ball de Holbox et à 0,7 km de Place principale.
À proximité
Réserve Naturelle Yum Balam(0.1 miles)
Terrain de base-ball de Holbox(0.2 miles)
Plage d'Holbox(0.2 miles)
Place principale(0.5 miles)
Église de Holbox(0.5 miles)
Lettres Holbox(0.5 miles)
Quai Requin Baleine(0.5 miles)
Ferry Holbox(0.8 miles)
Plage de Bioluminescence(1 miles)
Plage de Punta Coco(1 miles)
Île de la Passion(1.4 miles)
Chemin de la Plage Paseo Kuka(1.8 miles)
Plage de Punta Mosquito(2 miles)
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Emplacement
Av. Pedro Joaquin Coldwell entre calle Chabelita y Paseo Carey, Quintana Roo, Mexique
Réserve Naturelle Yum Balam (0.1 miles)
Terrain de base-ball de Holbox (0.2 miles)
Plage d'Holbox (0.2 miles)
Place principale (0.5 miles)
Église de Holbox (0.5 miles)
Lettres Holbox (0.5 miles)
Options de chambre
6
Deluxe Junior Suite Partial Ocean View
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-lit
14
Presidential Ocean Front One Bedroom Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
840 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Salon séparé
7
Premium Junior Suite Ocean Front
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
463 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-lit
9
Deluxe Junior Suite Loft Ocean View
Détails de la chambre
2 Grands Lits Doubles
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-lit
9
Deluxe Junior Suite Pool View
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
366 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-lit
8
Deluxe Junior Suite Swim Out
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 3
409 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-litPiscine profonde
7
Deluxe Junior Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
2 Grands Lits Doubles
Couchages 3
366 ft²
Balcon ou terrasseClimatisationWi-Fi (gratuit)Canapé-lit
Avis des voyageurs
8.5
Très bien
Basé sur 605 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Mystique Holbox by Royalton, A Tribute Portfolio Resort, les voyageurs apprécient l'emplacement en bord de mer, la possibilité de tout faire à pied et le personnel accueillant, ainsi que des chambres propres et confortables. Ils signalent toutefois quelques inconvénients, tels que les nuisances sonores dues à des travaux à proximité, un service de restauration lent avec un choix limité, et quelques problèmes de maintenance occasionnels.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Mystique Holbox by Royalton, A Tribute Portfolio Resort, les voyageurs apprécient l'emplacement en bord de mer, la possibilité de tout faire à pied et le personnel accueillant, ainsi que des chambres propres et confortables. Ils signalent toutefois quelques inconvénients, tels que les nuisances sonores dues à des travaux à proximité, un service de restauration lent avec un choix limité, et quelques problèmes de maintenance occasionnels.
Beaucoup apprécient le vaste beach club et les vues sur le coucher du soleil depuis le rivage. Certains clients rapportent que la vue des chambres ne correspondait pas à leurs attentes et mentionnent des nuisances sonores provenant de la piscine ou du trafic près des zones du rez-de-chaussée. Cet établissement convient idéalement aux voyageurs recherchant un pied-à-terre calme au bord de la plage, tout en étant flexibles sur la restauration sur place et les éventuels bruits diurnes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
L'aménagement en bord de mer et le beach club font l'objet de nombreux éloges. Plusieurs commentaires mentionnent que la piscine principale est petite.
Avis de voyageur à ce sujet
10
Melodie
16 juil. 2023
·
A séjourné 7 nuits
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
10
Maria Kai
9 déc. 2023
·
A séjourné 3 nuits
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
6
Tobias
8 août 2025
·
A séjourné 3 nuits
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
6
Frances
12 févr. 2026
·
A séjourné 8 nuits
Fint hotellrum mot poolen och delvis utsikt mot havet med takterrass dock endast morgonsol. Det hade varit trevligt med loungemöbler på takterrassen istället för solstolar eftersom det inte är någon sol på taket under dagen. Saknades ytterbeslyning på balkongen. Det var en byggarbetsplats på baksidan som lät mycket när man låg vid stranden. Personalen i receptionen och städarna var mycket trevliga. Däremot kändes personalen på frukosten trötta och oengagerade. Den inkluderade frukosten var OK, det kändes inte som att maten var nylagad utan som att det legat ett tag och värmts upp lite. Fin beachklubb men samma trötta personal som jobbar i frukosten. Hotellet låg i bra gångavstånd till restauranger och det var fint rum men det var inte prisvärt.
Fint hotellrum mot poolen och delvis utsikt mot havet med takterrass dock endast morgonsol. Det hade varit trevligt med loungemöbler på takterrassen istället för solstolar eftersom det inte är någon sol på taket under dagen. Saknades ytterbeslyning på balkongen. Det var en byggarbetsplats på baksidan som lät mycket när man låg vid stranden. Personalen i receptionen och städarna var mycket trevliga. Däremot kändes personalen på frukosten trötta och oengagerade. Den inkluderade frukosten var OK, det kändes inte som att maten var nylagad utan som att det legat ett tag och värmts upp lite. Fin beachklubb men samma trötta personal som jobbar i frukosten. Hotellet låg i bra gångavstånd till restauranger och det var fint rum men det var inte prisvärt.
10
Lucila
13 juin 2024
·
A séjourné 3 nuits
Had a great time, the hotel is beautiful my room was great, the staff great, had a massage which was great…..overall, I recommend to everyone!
Had a great time, the hotel is beautiful my room was great, the staff great, had a massage which was great…..overall, I recommend to everyone!
10
Rodrigo
5 mai 2024
·
A séjourné 2 nuits
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
8
Julie
15 août 2025
·
A séjourné 3 nuits
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
10
Lana
29 févr. 2024
·
A séjourné 2 nuits
This hotel is absolutely AMAZING!! We were sad to go. The service, amenities, beach, etc exceeded our expectations. We can’t wait to return. I highly recommend this hotel for families and couples. The beach service and location are perfect!! We walked the beach to the most incredible part of beach - stunning! And the other direction is just steps to downtown and shops, etc. this hotel was perfect!!
This hotel is absolutely AMAZING!! We were sad to go. The service, amenities, beach, etc exceeded our expectations. We can’t wait to return. I highly recommend this hotel for families and couples. The beach service and location are perfect!! We walked the beach to the most incredible part of beach - stunning! And the other direction is just steps to downtown and shops, etc. this hotel was perfect!!
10
Daniela
13 juil. 2024
·
A séjourné 3 nuits
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
10
Omar
21 mars 2025
·
A séjourné 4 nuits
Muy bonito Hotel, la habitación muy amplia y con todas las comodidades y me gustó que tiene una playa muy linda y la pasas muy agusto en su Beach Club
Muy bonito Hotel, la habitación muy amplia y con todas las comodidades y me gustó que tiene una playa muy linda y la pasas muy agusto en su Beach Club
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les chambres et les parties communes sont systématiquement très propres et le service de nettoyage est attentif. Quelques avis signalent des problèmes de maintenance, comme une faible pression d'eau ou des interruptions temporaires d'eau froide ou chaude.
Avis de voyageur à ce sujet
10
Robert
11 juin 2023
·
A séjourné 1 nuit
Excelente hotel, rica comida, y esta cerca de la playa. Nos encantó. Las habitaciones muy amplias y muy limpias.
Excelente hotel, rica comida, y esta cerca de la playa. Nos encantó. Las habitaciones muy amplias y muy limpias.
10
Maria Kai
9 déc. 2023
·
A séjourné 3 nuits
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
6
Sam
3 févr. 2025
·
A séjourné 7 nuits
Nice place but they don’t clean the beach properly.
Nice place but they don’t clean the beach properly.
4
Veronica
2 mai 2023
·
A séjourné 5 nuits
The ocean front was a plus. The view was beautiful. The view at night even more beautiful. We did have many issues with our room and staff. We had a problem getting into our room, our keys constantly failed and staff was not too concerned with that issue one young man even laughed at us. The supposed manager was useless come to find out she wasn’t the manager. Staff sat around on their phones. The day the real manager was onsite there was a complete change in staffs attitude. They were all working and extremely courteous and accommodating. We had to call several times for the AC to run. They cleaned but didn’t leave toilet paper or sufficient coffee and coffee supplies. The room was decent but could have been cleaner. I would not stay here again for the amount of money we paid.
The ocean front was a plus. The view was beautiful. The view at night even more beautiful. We did have many issues with our room and staff. We had a problem getting into our room, our keys constantly failed and staff was not too concerned with that issue one young man even laughed at us. The supposed manager was useless come to find out she wasn’t the manager. Staff sat around on their phones. The day the real manager was onsite there was a complete change in staffs attitude. They were all working and extremely courteous and accommodating. We had to call several times for the AC to run. They cleaned but didn’t leave toilet paper or sufficient coffee and coffee supplies. The room was decent but could have been cleaner. I would not stay here again for the amount of money we paid.
10
ANA CAROLINA
4 mai 2023
·
A séjourné 3 nuits
El hotel está muy bien ubicado, en muy buen estado las habitaciones, y el servicio es excelente, lo único malo es que les falta limpieza en la playa ya que hubo sargazo y el baño de la suite tiene una ventada que da a la terraza de la habitación de a lado.
El hotel está muy bien ubicado, en muy buen estado las habitaciones, y el servicio es excelente, lo único malo es que les falta limpieza en la playa ya que hubo sargazo y el baño de la suite tiene una ventada que da a la terraza de la habitación de a lado.
10
katia
29 juin 2023
·
A séjourné 2 nuits
Very nice hotel, we stayed for two nights. The staff was very friendly. The hotel is beautiful and very clean. We will stay here again in the future.
Very nice hotel, we stayed for two nights. The staff was very friendly. The hotel is beautiful and very clean. We will stay here again in the future.
8
Elizabeth
30 nov. 2025
·
A séjourné 1 nuit
The hotel was very nice however the beach was not clean!
The hotel was very nice however the beach was not clean!
8
TATIANA
25 août 2025
·
A séjourné 7 nuits
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
10
Ana
19 juin 2025
·
A séjourné 2 nuits
Everyone is EXTREMELY nice. The hotel and amenities are super clean and beautiful.
Everyone is EXTREMELY nice. The hotel and amenities are super clean and beautiful.
10
YOUNG JOON
29 déc. 2025
·
A séjourné 3 nuits
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont modernes, spacieuses et confortables, avec certaines vues agréables. Cependant, plusieurs clients évoquent des nuisances sonores importantes dues aux travaux voisins ou à la piscine, des attentes non comblées concernant la vue sur l'océan, ainsi que des problèmes occasionnels comme des pannes de climatisation ou une faible pression d'eau.
Avis de voyageur à ce sujet
10
Melodie
16 juil. 2023
·
A séjourné 7 nuits
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
Our stay was overall excellent. We arrived very late, were greeted by name, quickly directed to the restaurant as we had not eaten anything & when we returned to finish checking in our bags were already taken to the room. The property is beautiful, staff is amazing, beach is incredible- just perfect. Convenient location to walk to town (5-10 min walk down the beach) or to Punta Coco the other way. Room was comfortable with great amenities. We had the Loft ocean view room and loved it- Special thanks to Leonardo & Miguel at the front desk, Gambino! Looking out for guests and his co-workers! Monserrat, Itzel, Fernando & Hector at the restaurant Uleses & Julian overseeing everything - Two negatives with misleading advertising descriptions: The "$150 resort credit" is a coupon book for things at the hotel like Spa services, bottles of wine, breakfast or dinner at $5 per. We expected $150 but were only able to received $25 value. The "Jr Suite Ocean Front Swim out" rooms: There is a dirt road that runs right in front between the these rooms (the main hotel) & the restaurant heading to the beach making the use of the little pool look unpleasant- LOTS of golf carts, motorcycles 4 wheelers etc (noise & Dust) The ocean is quite a ways away, so while you CAN see it, it's not the best view & it's NOT Ocean front. You'll get a better view from the higher rooms and going to the main pool! I would have been VERY upset if I booked this room (I considered it)
6
jorge
24 mars 2025
·
A séjourné 3 nuits
Los cuartos ocean view del segundo piso en los que nos hospedamos no tienen vista al mar.
Los cuartos ocean view del segundo piso en los que nos hospedamos no tienen vista al mar.
6
ARTURO
14 févr. 2026
·
A séjourné 3 nuits
LA HABITACION ESTABA BIEN, LIMPIA Y NUEVA, PEROOOOO, AL LADO ESTAN EN CONSTRUCCION, Y TOOOODOOOO EL DIA ESTABA RUIDOSOO, LO CUAL ME FUE IMPOSIBLE DESCANSAR, EL HOTEL EN GENERAL, COMPARANDO LOS OTROS ESTA BIEN !
LA HABITACION ESTABA BIEN, LIMPIA Y NUEVA, PEROOOOO, AL LADO ESTAN EN CONSTRUCCION, Y TOOOODOOOO EL DIA ESTABA RUIDOSOO, LO CUAL ME FUE IMPOSIBLE DESCANSAR, EL HOTEL EN GENERAL, COMPARANDO LOS OTROS ESTA BIEN !
8
Aurora Arizmendi
14 juin 2025
·
A séjourné 2 nuits
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
6
Pablo Augurio
30 juil. 2023
·
A séjourné 2 nuits
Durante la estancia no hubo agua por toda una tarde ni agua caliente durante día y medio
Durante la estancia no hubo agua por toda una tarde ni agua caliente durante día y medio
10
Nabil
22 avr. 2025
·
A séjourné 3 nuits
The room was clean and beautiful. Great location, not far from dinning and shopping. Staff was very friendly. Food was great and the beach was wonderful. Traveled as a family with two little ones and they loved it.
The room was clean and beautiful. Great location, not far from dinning and shopping. Staff was very friendly. Food was great and the beach was wonderful. Traveled as a family with two little ones and they loved it.
2
Reginald
26 nov. 2025
·
A séjourné 4 nuits
The room was continuously loud day and night. The manager was unable to get us a reduced rate despite expressing our concerns. The line bright spot was Lisa at the front desk!
The room was continuously loud day and night. The manager was unable to get us a reduced rate despite expressing our concerns. The line bright spot was Lisa at the front desk!
10
Robert
5 févr. 2025
·
A séjourné 5 nuits
Vi är jättenöjda med vår vistelse. Personalen gör är väldigt serviceminded! Vill särskilt nämna Laura i restaurangen, hon ler alltid och är mån om dig som gäst. Vi hade först rum med egen pool men då poolen ligger precis vid vägen och uteplatsen inte har några stolar då tyckte vi inte att det var ett prisvärt alternativ, kan inte rekommendera det rummet. Vi fick byta till annat rum och blev då nöjda. Sängarna är tyvärr hårda så de kunde varit bättre. Som helhet är vi väldigt nöjda och skulle absolut kunna tänka oss att återvända. Ett sista tips, boka rum på andra eller tredje våningen om du inte vill ha insyn på rummet.
Vi är jättenöjda med vår vistelse. Personalen gör är väldigt serviceminded! Vill särskilt nämna Laura i restaurangen, hon ler alltid och är mån om dig som gäst. Vi hade först rum med egen pool men då poolen ligger precis vid vägen och uteplatsen inte har några stolar då tyckte vi inte att det var ett prisvärt alternativ, kan inte rekommendera det rummet. Vi fick byta till annat rum och blev då nöjda. Sängarna är tyvärr hårda så de kunde varit bättre. Som helhet är vi väldigt nöjda och skulle absolut kunna tänka oss att återvända. Ett sista tips, boka rum på andra eller tredje våningen om du inte vill ha insyn på rummet.
10
Ana
17 nov. 2025
·
A séjourné 4 nuits
Muy lindo el hospedaje, con habitaciones muy amplias, limpias y cómodas. El personal muy amable y siempre dispuestos a orientar. Definitivamente si volveríamos y lo recomendamos precio, calidad, ubicación.
Muy lindo el hospedaje, con habitaciones muy amplias, limpias y cómodas. El personal muy amable y siempre dispuestos a orientar. Definitivamente si volveríamos y lo recomendamos precio, calidad, ubicación.
6
Cassandra
13 juil. 2024
·
A séjourné 6 nuits
Air conditioner went out multiple nights. Made sleeping very challenging. Hotel is supposed to refund us one night.
Air conditioner went out multiple nights. Made sleeping very challenging. Hotel is supposed to refund us one night.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est largement décrit comme amical, accueillant et serviable, tant dans l'hôtel que dans les zones de plage. Néanmoins, plusieurs clients déplorent la lenteur du service au restaurant, ainsi qu'une communication insuffisante avant l'arrivée ou des réponses managériales incohérentes.
Avis de voyageur à ce sujet
10
Edna
15 nov. 2023
·
A séjourné 4 nuits
Staff members where nice,professional and friendly Thank you Miguel,Monserrat and Hector,nice hotel clean and quiet
Staff members where nice,professional and friendly Thank you Miguel,Monserrat and Hector,nice hotel clean and quiet
10
Maria Kai
9 déc. 2023
·
A séjourné 3 nuits
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
10
Alexander
8 mars 2023
·
A séjourné 5 nuits
Enrique the manager was amazing!! He went out of his way to welcome us. Helped set up everything so my room could be decorated for my birthday. It was a beautiful stay. He went out of his way to make sure we were taken care of in every single. It’s because of managers like him that make our stay so special and the reason we keep coming back. Also Gabino at the beach was extremely attentive, professional and helpful. Always with a smile and ready accommodate anything that we needed. The service at this hotel is as good as any Ritz, Le Blanc or Four Seasons. Maybe even better!! Thank you so much Enrique and Gabino for making our stay so fun and magical! ♥️✨💫
Enrique the manager was amazing!! He went out of his way to welcome us. Helped set up everything so my room could be decorated for my birthday. It was a beautiful stay. He went out of his way to make sure we were taken care of in every single. It’s because of managers like him that make our stay so special and the reason we keep coming back. Also Gabino at the beach was extremely attentive, professional and helpful. Always with a smile and ready accommodate anything that we needed. The service at this hotel is as good as any Ritz, Le Blanc or Four Seasons. Maybe even better!! Thank you so much Enrique and Gabino for making our stay so fun and magical! ♥️✨💫
10
Marie-Luise
17 févr. 2025
·
A séjourné 5 nuits
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
10
JL
29 juin 2023
·
A séjourné 4 nuits
Our stay was amazing. I went with my wife and 10 year old daughter. The hotel was perfect for our family. The staff were great and the hotel had everything we needed. The beach is one of the best, and you can see the sunset right on the beach. I look forward to our next time at Mystique.
Our stay was amazing. I went with my wife and 10 year old daughter. The hotel was perfect for our family. The staff were great and the hotel had everything we needed. The beach is one of the best, and you can see the sunset right on the beach. I look forward to our next time at Mystique.
8
Julie
15 août 2025
·
A séjourné 3 nuits
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
10
Presley
4 sept. 2023
·
A séjourné 4 nuits
We took a 5 day vacation to isla Holbox and stayed here. It was beautiful. The staff was very very nice and helpful with all of our requests if we had any. They gave us advice on where to eat, things to do and how to get there. The hotel itself was super clean and well kept. Our private pool was awesome. The only negative thing I would say is that we didn’t have hot water. It was warm/cold. But we had to take into account for being on an island and all the other people trying to shower and use hot water as well. Overall we will definitely be staying here again the next time we visit.
We took a 5 day vacation to isla Holbox and stayed here. It was beautiful. The staff was very very nice and helpful with all of our requests if we had any. They gave us advice on where to eat, things to do and how to get there. The hotel itself was super clean and well kept. Our private pool was awesome. The only negative thing I would say is that we didn’t have hot water. It was warm/cold. But we had to take into account for being on an island and all the other people trying to shower and use hot water as well. Overall we will definitely be staying here again the next time we visit.
8
TATIANA
25 août 2025
·
A séjourné 7 nuits
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
4
Michael
6 août 2022
·
A séjourné 6 nuits
Holbox is great. The hotel, however, was a big disappointment. The general service is very poor - rooms are cleaned in the late afternoon, check out was terrible, there is no help to get taxis, directions etc. Each time we asked for something, eg new towels, clean up of our room etc., the staff would say “yes” but nothing would be done. The food at the hotel is very poor although the service in the restaurant is ok. Not a place where you want to have any meals. Only good thing about this hotel is the beautiful beach front and the overall location in Holbox. And the service at the beach area is also terrific.
Holbox is great. The hotel, however, was a big disappointment. The general service is very poor - rooms are cleaned in the late afternoon, check out was terrible, there is no help to get taxis, directions etc. Each time we asked for something, eg new towels, clean up of our room etc., the staff would say “yes” but nothing would be done. The food at the hotel is very poor although the service in the restaurant is ok. Not a place where you want to have any meals. Only good thing about this hotel is the beautiful beach front and the overall location in Holbox. And the service at the beach area is also terrific.
10
YOUNG JOON
29 déc. 2025
·
A séjourné 3 nuits
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
the staff was amazing, the room was spotless, and the amenities were fantastic. I especially loved the beach downstairs that we could go to. So convenient!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
L'hôtel est situé en bord de mer et se trouve à 5-10 minutes à pied du centre, dans un cadre généralement calme la nuit. Certains mentionnent que des travaux à proximité génèrent du bruit pendant la journée.
Avis de voyageur à ce sujet
10
Maria Kai
9 déc. 2023
·
A séjourné 3 nuits
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
We had such a lovely stay!! The hotel was very well kept and super clean. We were at the beach area every day and there was so much space and nothing shadowing the sun. The pool was amazing as well. The best thing however, was the staff. Super welcoming and so attentive! Everybody we encountered was so helpful! In our opinion it was the perfect location. It’s only a 10 minute walk on the beach to restaurants/shops, yet it’s completely quiet at night. The only tiny thing was a weak water pressure in the shower and the WiFi was not super consistent…..but we were just more offline and that’s the whole point of vacation. Huge recommendation from us!
10
Marie-Luise
17 févr. 2025
·
A séjourné 5 nuits
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
Der Service ist einfach wunderbar, es sind immer und überall außerordentlich liebe Mitarbeiter anzutreffen. Die Lage war für mich optimal, wer mehr Party und Nightlife sucht, der geht besser weiter ins Zentrum. Es ist alles innerhalb von 10Minuten zu Fuß zu erreichen.
8
Aurora Arizmendi
14 juin 2025
·
A séjourné 2 nuits
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
El hotel está muy lindo, bien ubicado pero hay obra a lado de él, el ruido es de las 8 am a las 7pm. Y en especial en el cuarto que nos quedamos da exactamente a la obra.
10
jonathan
8 août 2024
·
A séjourné 5 nuits
Beautiful area! Beaches are less crowded and the town is an easy walk
Beautiful area! Beaches are less crowded and the town is an easy walk
10
efrain
6 avr. 2024
·
A séjourné 5 nuits
Bien ubicada, buen servicio en general muy lindo el hotel
Bien ubicada, buen servicio en general muy lindo el hotel
10
Daniela
13 juil. 2024
·
A séjourné 3 nuits
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
La mejor opción en Holbox. El hotel está muy bien ubicado! Tiene un club de playa a unos cuántos pasos, el personal es muy atento y amigable. Las instalaciones limpias y cómodas.
10
Monica Monteiro
13 janv. 2024
·
A séjourné 4 nuits
Schöne Unterkunft zum Entspannen. Perfekt gelegen, da sehr ruhig und dennoch nah zum Zentrum. Sehr freundlicher Service.
Schöne Unterkunft zum Entspannen. Perfekt gelegen, da sehr ruhig und dennoch nah zum Zentrum. Sehr freundlicher Service.
10
Monica
28 mai 2025
·
A séjourné 4 nuits
Muy buena ubicación queda caminando a 10 mins el centro, vistas hermosas al mar, excelente atención Sin duda regresamos
Muy buena ubicación queda caminando a 10 mins el centro, vistas hermosas al mar, excelente atención Sin duda regresamos
10
Peter
16 mai 2023
·
A séjourné 7 nuits
The Hotel and staff were great. Locate right by the beach and within easy walking distance of the town. Second time staying here and wouldn’t hesitate to go back.
The Hotel and staff were great. Locate right by the beach and within easy walking distance of the town. Second time staying here and wouldn’t hesitate to go back.
10
Emily
19 avr. 2024
·
A séjourné 5 nuits
Our stay was great. Rooms were very nice, beach was beautiful with amazing sunsets. Quiet and outside of town but close enough for a ten minute walk. Definitely recommend.
Our stay was great. Rooms were very nice, beach was beautiful with amazing sunsets. Quiet and outside of town but close enough for a ten minute walk. Definitely recommend.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les avis sur la nourriture sont mitigés : le petit-déjeuner et la variété des menus sont limités et les temps d'attente longs, bien que certains plats soient appréciés et que quelques clients aient aimé leurs repas. Plusieurs ont préféré manger à l'extérieur.
Avis de voyageur à ce sujet
10
blanca
12 avr. 2024
·
A séjourné 2 nuits
excelente propiedad, nos encanto todo aunque el restaurant no estuvo mal pero preferimos los dias siguientes otras opciones
excelente propiedad, nos encanto todo aunque el restaurant no estuvo mal pero preferimos los dias siguientes otras opciones
6
Tobias
8 août 2025
·
A séjourné 3 nuits
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
Frühstück nur feste Menüs und somit eintönig. Pool sehr klein. Ruhige Lage, trotzdem nah am Zentrum. Preis\Leistung ungenügend
10
elizabeth
10 juin 2024
·
A séjourné 3 nuits
Beautiful property right on the white sand beach., staff very nice friendly and helpful .. I just would suggest to get some fans in the restaurant to circulate the air and get rid of the flies., but other wise it was a very pleasant stay definitely will book again .
Beautiful property right on the white sand beach., staff very nice friendly and helpful .. I just would suggest to get some fans in the restaurant to circulate the air and get rid of the flies., but other wise it was a very pleasant stay definitely will book again .
10
Rodrigo
5 mai 2024
·
A séjourné 2 nuits
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
El hotel está en muy lindo, Justo en la playa y con un beach club muy padre. El servicio es bueno, la comida rica, recomiendo el ceviche. Esta a cuatro cuadras del centro, se puede caminar o tomar taxi de $150 pesos. Si volvemos.
10
Sergio
2 mars 2024
·
A séjourné 4 nuits
El hotel me gusto mucho, es pequeño pero esta muy bien administrado. Tiene un restaurant muy bueno, recomiendo el ceviche que tiene pulpo, es excelente y los chilaquiles. El staff es muy amable y en general muy limpio. Volveria a hospedarme aqui.
El hotel me gusto mucho, es pequeño pero esta muy bien administrado. Tiene un restaurant muy bueno, recomiendo el ceviche que tiene pulpo, es excelente y los chilaquiles. El staff es muy amable y en general muy limpio. Volveria a hospedarme aqui.
8
Julie
15 août 2025
·
A séjourné 3 nuits
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
Pros: the installations at the beach are nice (chairs, tents, etc). The emplacement is nice as we can easily walk to go eat or shop. People working at the reception were really plaisant (call taxis, give recommendations, facilitate the departure and the arrival). Cons: Only one restaurant - small menu and 2 times the thing we wanted to order wasn't even available. Always missing towels and it takes forever to get one. Service is very slow at restaurant and the drinks taste water only.. Can also be a bit noisy at night. I was shocked to see the constructions next to the hotel, but never been woken up by it in the normal, only ny noisy people at night. Also, a lot of smokers..
8
Tomas
11 mai 2024
·
A séjourné 1 nuit
Hotel 🏨 muy bueno playas lindo y servicio bueno y comida muy malo tener más menú extendido y sabores
Hotel 🏨 muy bueno playas lindo y servicio bueno y comida muy malo tener más menú extendido y sabores
8
TATIANA
25 août 2025
·
A séjourné 7 nuits
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
The staff were very polite and helpful. However, the waiting time in the restaurant was extremely long. It could take 30-40 minutes just to get your food on the table. The property is very clean and well kept. The beach is very nice-no sargassum, and the ocean part is nice. It was neither too shallow nor too deep. Just perfect for adults and kids. I would suggest to improve menu choices. The breakfast was very modest, not much variety-almost no fruits, and 2 tiny slices of bacon with omelet. They had pizza in the menu but as it turned out they could not make pizza for some safety reason. So why to have it in the menu?! The food in the restaurant lacked flavor. We ended up only having breakfast in the restaurant, and had lunch and supper elsewhere for the last few days. The hotel has serious communication issues. They do not respond to your emails and phone calls. We booked our trip on Expedia and received a formal letter saying in case we have special event or preferences, we may contact the hotel. We had anniversary plans. We contacted the hotel twice through Expedia channel, and probably 3 times sent direct emails to the hotel. No response. When you call them, no one picks up the phone. I gave it 4 stars only because the staff (servers and reception) were very nice, and the hotel and beach were very clean. But it could be really rated as 3-3.5 stars just for the quality of food and wait time for food, also no reply to your emails or phone calls.
4
Rafal
12 mars 2025
·
A séjourné 4 nuits
Great hotel besides their dining. Terrible.
Great hotel besides their dining. Terrible.
6
Jorge
2 avr. 2024
·
A séjourné 3 nuits
Servicio de restaurant “Fresco” deficiente.
Servicio de restaurant “Fresco” deficiente.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Martin
30 mars 2026
·
A séjourné 6 nuits
Super emplacement. Belle plage
Super emplacement. Belle plage
4
Abderrahmane
27 mars 2026
·
A séjourné 3 nuits
Hôtel qui ne répond jamais par message et ne tient pas ses engagements. (Communication inexistante) Position excentré dans l'île. Je déconseille cette hôtel.
Hôtel qui ne répond jamais par message et ne tient pas ses engagements. (Communication inexistante) Position excentré dans l'île. Je déconseille cette hôtel.
10
Simon
15 févr. 2025
·
A séjourné 4 nuits
Staff super gentil Déjeuner sur la plage WoW
Staff super gentil Déjeuner sur la plage WoW
2
ESTHER
7 sept. 2024
·
A séjourné 2 nuits
Malo malicimo caro
Malo malicimo caro
2
valérie
26 août 2023
·
A séjourné 4 nuits
A FUIR!!! Aucun service, pas du tout à la hauteur du tarif et du standing. Nous avions réservé dès mars 2 chambres avec 2 grands lits (car avec des ados). En arrivant nous avions 2 chambres avec un canapé et un lit....et bien sûr nous l'avons découvert en ouvrant la porte! Après réclamation, on nous a dit que la configuration des chambres réservée n'est jamais assurée...et la direction n'a même pas daigné discuté avec nous...aucune compensation et nous avons découvert sur dautres avis facebook ou instagram que l'hôtel est coutumier du fait. De plus les prestations ne sont pas du tout à la hauteur grosse déception....pour le prix
A FUIR!!! Aucun service, pas du tout à la hauteur du tarif et du standing. Nous avions réservé dès mars 2 chambres avec 2 grands lits (car avec des ados). En arrivant nous avions 2 chambres avec un canapé et un lit....et bien sûr nous l'avons découvert en ouvrant la porte! Après réclamation, on nous a dit que la configuration des chambres réservée n'est jamais assurée...et la direction n'a même pas daigné discuté avec nous...aucune compensation et nous avons découvert sur dautres avis facebook ou instagram que l'hôtel est coutumier du fait. De plus les prestations ne sont pas du tout à la hauteur grosse déception....pour le prix
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-16: NO DATA
- 2026-09-17: 144.65467167263031USD
- 2026-09-18: 146.81938792133332USD
- 2026-09-19: 146.81938792133332USD
- 2026-09-20: 146.81938792133332USD
- 2026-09-21: 146.72844346446993USD
- 2026-09-22: 147.43718151512147USD
- 2026-09-23: 141.13529807224276USD
- 2026-09-24: 144.5199624944687USD
- 2026-09-25: 147.7219761920929USD
- 2026-09-26: 147.7219761920929USD
- 2026-09-27: 139.1045029214859USD
- 2026-09-28: 144.5199624944687USD
- 2026-09-29: 141.2427484313965USD
- 2026-09-30: 141.2427484313965USD
- 2026-10-01: 151.0636639732361USD
- 2026-10-02: 150.92398113327027USD
- 2026-10-03: 150.92398113327027USD
- 2026-10-04: 150.92398113327027USD
- 2026-10-05: 145.25618703174592USD
- 2026-10-06: 149.23580823440554USD
- 2026-10-07: 148.24090074462893USD
- 2026-10-08: 151.22562321395876USD
- 2026-10-09: 154.1152331577301USD
- 2026-10-10: 148.24090074462893USD
- 2026-10-11: 150.92398113327027USD
- 2026-10-12: 148.24090074462893USD
- 2026-10-13: 148.24090074462893USD
- 2026-10-14: 147.7219761920929USD
- 2026-10-15: 146.25109452152253USD
- 2026-10-16: 145.25618703174592USD
- 2026-10-17: 150.92398113327027USD
- 2026-10-18: 151.0636639732361USD
- 2026-10-19: 150.92398113327027USD
- 2026-10-20: 155.31469124565126USD
- 2026-10-21: 148.24090074462893USD
- 2026-10-22: 150.92398113327027USD
- 2026-10-23: 150.92398113327027USD
- 2026-10-24: 147.78644115371705USD
- 2026-10-25: 147.7219761920929USD
- 2026-10-26: 147.7219761920929USD
- 2026-10-27: 147.7219761920929USD
- 2026-10-28: 146.64747260055543USD
- 2026-10-29: 154.1689627155304USD
- 2026-10-30: 147.7219761920929USD
- 2026-10-31: 147.78644115371705USD
- 2026-11-01: 154.1152331577301USD
- 2026-11-02: 151.0636639732361USD
- 2026-11-03: 150.92398113327027USD
- 2026-11-04: 157.3172380989075USD
- 2026-11-05: 149.69935701713564USD
- 2026-11-06: 154.1152331577301USD
- 2026-11-07: 161.1746805988312USD
- 2026-11-08: 163.72124798126222USD
- 2026-11-09: 163.72124798126222USD
- 2026-11-10: 164.1510494178772USD
- 2026-11-11: 163.72124798126222USD
- 2026-11-12: 166.9232529224396USD
- 2026-11-13: 166.9232529224396USD
- 2026-11-14: 166.9232529224396USD
- 2026-11-15: 166.9232529224396USD
- 2026-11-16: 167.06291824951174USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les espèces
- Cet hébergement comprend le dispositif de sécurité suivant : un extincteur
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'hébergement est gratuit pour un maximum de 2 enfants âgés de 6 ans ou moins qui occupent la même chambre que leurs parents ou tuteurs et qui utilisent la literie en place.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- En raison de travaux dans un bâtiment voisin, des nuisances sonores peuvent survenir.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner préparé sur commande coûte environ 10.5 MXN par adulte et environ 10.5 MXN par enfant.
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
- Frais de service : 10 %
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Chambres non-fumeurs
Service en chambre
Organisation d'excursions
Services
Organisation d'excursions
Ménage
Service de change
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Massage
Soins pour le visage
Petit-déjeuner en chambre
Chambre familiale
Beach Sun Loungers
Activités
Piscine
Jardin
Plage (à proximité)
Planche à voile
Pêche
Piscine extérieure
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Parking
Parking
Parking gratuit
Connexion Internet
Wi-fi gratuit