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MGM Springfield

220 $US

/nuit

Moyenne pour octobre

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Prix pour MGM Springfield

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220 $US

/nuit

Moyenne pour octobre

Prix moyens mensuels

À MGM Springfield, les prix par nuit s'élèvent en moyenne à 171 $US pendant le mois le moins cher (février) et à 252 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.

Prix moyen par nuit à MGM Springfield selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	183 $US
février	171 $US
mars	180 $US
avril	215 $US
mai	252 $US
juin	225 $US
juillet	222 $US
août	206 $US
septembre	221 $US
octobre	220 $US
novembre	189 $US
décembre	182 $US

Le plus cher : mai (env. 252 $US)

Le moins cher : février (env. 171 $US)

À propos de cet établissement

Profitez d'une piscine extérieure saisonnière et d'un casino animé dans cet hôtel idéalement situé au centre de Springfield.

Aménagements pour animaux de compagnie
Restaurant
Piscine
Ascenseur
Concierge
Service de voiturier

Emplacement

One MGM Wy, Metro Center, Springfield, Massachusetts, États-Unis d’Amérique

Plus d'informations sur l'emplacement

Options de chambre

6

Double Queen Size Bed

Détails de la chambre

Couchages 4

1

Double Two Queen Beds

Détails de la chambre

Couchages 4

6

Double King Size Bed

Détails de la chambre

Couchages 4

1

Quadruple Queen Size Bed

Détails de la chambre

Couchages 4

Avis des voyageurs sur MGM Springfield

8.2

Très bien

Basé sur 341 avis vérifiés

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au MGM Springfield, les clients encensent régulièrement les chambres élégantes et confortables, les douches agréables et le personnel accueillant, tout en soulignant les divertissements pratiques sur place tels que le casino, le bowling, le cinéma et le parking gratuit en garage, bien que l'accès nécessite souvent de longues marches à travers la propriété.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Ce qu'en disent des voyageurs

Au MGM Springfield, les clients encensent régulièrement les chambres élégantes et confortables, les douches agréables et le personnel accueillant, tout en soulignant les divertissements pratiques sur place tels que le casino, le bowling, le cinéma et le parking gratuit en garage, bien que l'accès nécessite souvent de longues marches à travers la propriété.

Les principaux inconvénients sont les murs fins et le bruit dans les couloirs qui perturbent le sommeil. Les chambres manquent fréquemment de mini-frigo et de micro-ondes, les options de petit-déjeuner sont limitées et il n'y a pas de service en chambre, et certains restaurants sont fermés certains jours ou tôt. Plusieurs clients décrivent les environs et le parking comme désagréables ou peu sûrs, et le service de voiturier est souvent indisponible, avec une signalétique confuse et des procédures d'enregistrement complexes. Attendez-vous à un séjour moderne dans un hôtel-casino avec de nombreuses activités sur place, mais avec quelques compromis pratiques.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les options sur place sont nombreuses, notamment un casino, une piscine sur le toit avec un jacuzzi, un cinéma et un bowling. Un parking gratuit en garage est disponible, mais le service de voiturier est souvent indisponible, l'orientation est confuse, les trajets sont longs et le spa est fermé.

Avis de voyageur à ce sujet

10

Laura

30 juin 2025

·

A séjourné 2 nuits

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

not a casino person but hotel is great, pool area is very nice and relaxing. steakhouse bar we used was fab.

10

Barb

7 juil. 2025

·

A séjourné 1 nuit

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

Beautiful hotel/casino, clean, friendly staff, lots of dining options, free parking, spacious, quiet room, overlooking the pool, nice shower, comfortable bed

6

Robert

7 juil. 2024

·

A séjourné 1 nuit

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

Purposely picked this hotel because of the pool area and hot tub. Upon arrival was told pool was closed with no notice! On a holiday weekend? This was unacceptable. I wanted to cancel immediately. Unfortunately are hotels were not up to par and we ended up staying. Completely disappointed. They actually drained the pool for some reason, I would have never stayed here if I knew ahead of time.

10

Maureen

6 juil. 2025

·

A séjourné 2 nuits

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

We really liked the pool, hot tub area and lounge chairs. We spent our days there and our nights in the casino… winning! All was great

10

Denise

26 août 2025

·

A séjourné 2 nuits

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

Great local getaway. Beautiful rooms, plenty of games to choose from. Movie theater for the teenager. Wished there was dedicated Hotel parking. Refrigerator available for a fee and Please consider putting a microwave available somewhere in the hotel for guests.

8

Jincy

23 août 2025

·

A séjourné 2 nuits

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

We stayed at the MGM Springfield because we were in Springfield to visit the Basketball Hall of Fame. The hotel and all the amenities were great. We went to the pool twice, both times the pool area appeared clean. The restaurants were good, but I felt like all the bars were very basic- the lobby bar cocktails were the best drink we had in the hotel. We enjoyed the Tap, the sports bar. We had a great time at the top golf, located at the MGM, however I must clarify, it’s just a stimulator not a true top golf set up. We had a great time nonetheless- the server was super friendly and made us feel comfortable. MGM and the Hall of Fame is great but the surrounding area is really run down. The streets are empty and unfortunately there’s a lot of homelessness not

8

Deirdre

30 juil. 2025

·

A séjourné 1 nuit

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

beautiful property. very clean but has some odd odors throughout the building. there was no valet service working at the time we arrived( it was a Tuesday so maybe that’s why) not a very busy time but would have been appreciated since i had to walk far with my bags. also i had my daughter with me and we couldn’t use the pool at 6 pm because it was 21 and over but i didn’t see that posted anywhere so i felt bad for her since she was in her bathing suit already.

10

Lori

13 oct. 2024

·

A séjourné 4 nuits

Beautiful shower! Loved the rooftop pool!

Beautiful shower! Loved the rooftop pool!

10

Ray

4 juin 2025

·

A séjourné 1 nuit

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

As in a big casino, you have to park in a big parking garage and walk to the lobby. No valet parking on a Tuesday night

10

Russa

20 juin 2024

·

A séjourné 1 nuit

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

We enjoyed our stay at MGM. Rooms were clean. The bathroom has an odd set up. Staff was friendly. The pool was very crowded with a lot of kids and no access to a bar

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les espaces communs sont généralement propres et bien entretenus, de nombreux clients louant des espaces impeccables. Cependant, des signalements récurrents font état de cheveux ou de poussière laissés, d'odeurs de marijuana dans les couloirs ou les chambres, d'un service de ménage parfois négligé et de quelques problèmes de parasites isolés.

Avis de voyageur à ce sujet

10

Megan

5 sept. 2025

·

A séjourné 1 nuit

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

My brother and I were traveling to Maine to visit our family . We stayed at this resort on the way up and the way back since it was the half way point on our journey. We both were very impressed by how nice it was . Everything from the cleanliness to the industrial decor . Great vibes !! It was also the cleanest casino I ever visited. I will be staying there always from now on . The staff was very friendly and helpful as well. 5 stars!

8

Benjamin

16 juil. 2024

·

A séjourné 2 nuits

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

Possible bed bugs. My wife and I were itching a lot. Either that we were both allergic to the bedding

2

Eliza

23 mai 2025

·

A séjourné 1 nuit

There were bedbugs in my room. We had to check out the same day.

There were bedbugs in my room. We had to check out the same day.

6

Patrick

7 sept. 2025

·

A séjourné 1 nuit

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

Room was ok, I understand that Housekeeping is probably short staffed but long hair was found on the sink in two areas as well as 2 of the towels. I thought the rooms would be a little better sound damper, but could still hear roadside traffic on the 5th floor. Staff was friendly, but did not ask me how my stay was at the end.

10

Laureta

20 mai 2025

·

A séjourné 1 nuit

The room was beautiful and spotless.

The room was beautiful and spotless.

10

Leeanne

18 févr. 2025

·

A séjourné 1 nuit

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

The room was not super clean. Hairs in the shower, heavy dust seen under the bed. Cool room.

10

Cheryl

11 mai 2024

·

A séjourné 1 nuit

Only issue was that the room smelled of marijuana

Only issue was that the room smelled of marijuana

10

Arie

9 déc. 2025

·

A séjourné 1 nuit

Clean comfortable room

Clean comfortable room

8

Iris

13 avr. 2025

·

A séjourné 1 nuit

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

Our room was noisy as we could hear the people in the rom next to us. Also, the hotel main areas looked a little worn and not as clean.

8

Margaret

19 sept. 2024

·

A séjourné 1 nuit

My bathroom had hair in the sink and on the floor

My bathroom had hair in the sink and on the floor

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont modernes, élégantes et confortables, avec d'excellentes douches à pluie et de nombreux commentaires soulignant la qualité des lits et la superficie des chambres. Les principaux inconvénients sont les murs fins et le bruit, l'absence de mini-frigo/micro-ondes et le manque de rangement, ainsi que quelques particularités occasionnelles de l'aménagement ou de l'éclairage.

Avis de voyageur à ce sujet

10

Kyana

3 août 2025

·

A séjourné 1 nuit

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

Everything was amazing, the only thing that the hotel rooms lacked was a mini fridge but other than that an amazing place to book a room!

10

Kimberly

19 août 2025

·

A séjourné 4 nuits

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

Loved everything. Only thing is their is no microwave or refrigerator so alot of food was wasted. Pleaseeeeeeee get microwaves in the rooms. Other than that AMAZING

10

Nicholas

23 juin 2025

·

A séjourné 1 nuit

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

Really nice property, very nice rooms and the bed is extremely comfortable, and the bathroom is really nicely upgraded. My one take away is that the rooms are not very quiet, they definitely cheapes out on the soundproofing on the walls because you can hear your neighbors.

8

Lisa

9 juil. 2024

·

A séjourné 1 nuit

Rooms are nice but need more outlets

Rooms are nice but need more outlets

8

Sandra

13 sept. 2025

·

A séjourné 3 nuits

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

Nice room except no refrigerator. Shouldn’t have to pay a fee for an already expensive facility. No shampoo when I went to a shower.

10

Luz

24 janv. 2025

·

A séjourné 1 nuit

Well appointed large rooms with great beds.

Well appointed large rooms with great beds.

8

Jeffrey

9 juil. 2025

·

A séjourné 1 nuit

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

The room was well appointed, clean, with a well thought out design. The pillows and mattress were Devine which allowed me to sleep like Rip Van Winkle. Large shower which easily accommodated two people for a warm comfortable wash. Decent food and the movie theater was a big plus for the kids. Casino 4 stars.

6

Leslie

18 mai 2025

·

A séjourné 2 nuits

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

Worst setup in terms of furniture. Needed to have the bed on the larger wall facing the tv. Need dressers for additional clothing and larger closet as only half the closet was ok to use for hanging. Really bad use of space. The room was nice but the lighting was truly awful. The lightbulbs glared in your eyes. It needed recessed or indirect lighting. The garbage can in the room was absolutely rusted and disgusting. The furniture in the room was very u comfortable. The chairs sat too low for the table. Clearly nobody sat it them when designing this room.

10

Robin

30 sept. 2024

·

A séjourné 1 nuit

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

Loved this hotel. The room was excellent, clean, and comfortable. The only issue was there was no refrigerator. The bathroom was lovely though. I appreciated the convenience of restaurants, coffee and more

8

Lisa

23 mars 2025

·

A séjourné 1 nuit

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

Hallways were quiet, wouldn’t know there was a casino 2 floors below. But unfortunately, I could hear the people in the room next door talk and they were talking at a normal level. A bit annoying when trying to sleep. Overall nice place, I would stay again with earplugs to sleep.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients soulignent la sympathie et l'accueil du personnel de la réception et la qualité du service. D'autres signalent un enregistrement long ou difficile, une communication ou un suivi incohérents, un manque de conseils pour les visiteurs novices, et d'occasionnels problèmes de sécurité ou d'attitude.

Avis de voyageur à ce sujet

10

narda

9 sept. 2025

·

A séjourné 1 nuit

The staff was absolutely amazing. I can't say enough about them.

The staff was absolutely amazing. I can't say enough about them.

4

Dawn

23 oct. 2024

·

A séjourné 1 nuit

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

I feel that the staff was not helpful for customers new to a cascino hotel. A brief explanation of the amenities the hotel and cascino had to offer would have been great but we basically checked in and were left to our own devices. It would have been great for staff to go over the dining options and to explain how the cascino operates (a brief overview of how to use the cascino) or direct us to someone within the cascino to tell us how to gamble! We spent 2 hours walking around trying to figure out how to use the slot machines before we asked a security guard who directed us to an information desk, who told us to use a kiosk..... we did all that and our gambling card still did not work. We played some blackjack, gave up trying to figure out how to use the machines and got some food at the sports bar. The food was not good but the atmosphere was lively. Parking at the hotel was hard to find. Took us at least 30 minutes driving in circles to find it. For almost 500.00 per night, totally not worth it

8

Susan

15 juin 2025

·

A séjourné 1 nuit

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

10

Emily

24 mai 2024

·

A séjourné 1 nuit

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

There was a problem at check in but the front desk was easily able to solve it. The rooms are lovely.

2

Tracy

28 sept. 2025

·

A séjourné 2 nuits

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

Check in was terrible. It took about 1 hour & 2 calls to my Bank to explain to MGM their system was causing my credit card to decline. The staff at check in kept switching computers & discussing with us how they’ve had to change pins & pass codes to restart their systems. Needless to say our Anniversary getaway was ruined right at check in. First time to MGM Springfield and Definitely the last!!!!

4

Jeffery

23 déc. 2024

·

A séjourné 1 nuit

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

Stay was wonderful. Hotels.com did not properly pass the reservation informative to the hotel. The check-in process took more than 20 minutes. Try Red Rose restaurant for a great Italian meal!

4

Timothy

7 oct. 2025

·

A séjourné 2 nuits

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

Let's start with there is no valet parking and go down hill from there. Finding the hotel entrance to check in must be a secret because there is no signage at all. I guess everyone likes to park 4 blocks away and schlep their luggage across the entire garage and length of the casino in hopes of finding the check in desk. We left to go out for the day at 9am and put the service light on. Returned at 4pm and the room had not been cleaned. There were 5 housekeeping carts within 20 feet of our door but apparently it was more important to clean vacant rooms than occupied ones. When we went to the front desk to ask for help they were friendly but useless and we waited an hour for them to get the room cleaned. When I asked for some compensation they offered a $50 dining credit. Of course half the restaurants were closed and the ones that were open were not restaurants but self service kiosks. The room was beautiful but totally lacking in function. No drawers. No refrigerator. Pretty lights but not easily accessible switches and no hand held shower so you have to get your head soaked like it or not. The spa was closed indefinitely. We were told to seek compensation from Hotels.com because we didn't book directly with the hotel.

4

Anthony

27 août 2024

·

A séjourné 1 nuit

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

The problem was very poor service at check-in. Attempted to check in at 3:15 pm only to be told the room wasn't ready. Was told we would get a text when the room was ready. Text came at 5:10 pm. We had to go back to the front desk to ask about it. Staff didn't offer any compensation for the delay. When I ask about credit for the stay on their rewards program I was told not eligible because I used Expedia to book the room, very petty on top of the delay.

10

Colleen

4 déc. 2025

·

A séjourné 1 nuit

Fast, friendly check in

Fast, friendly check in

10

Jennifer

26 juin 2025

·

A séjourné 5 nuits

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

The hotel experience was great, except for the security staff that monitor the entrances of the casino were very aggressive and profiled my sister’s black boyfriend.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour accéder au MassMutual Center, au Basketball Hall of Fame et à l'autoroute I-91, avec de nombreuses activités sur place. Plusieurs critiques décrivent les environs et le parking comme peu sûrs, et les indications pour l'enregistrement sont peu claires.

Avis de voyageur à ce sujet

10

Janet

25 août 2025

·

A séjourné 1 nuit

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

It’s Springfield. Don’t leave the building to wander around. However the facility itself was fabulous.

10

laura

15 sept. 2025

·

A séjourné 1 nuit

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

The front desk service is top notch and our room was thoughtfully designed and aesthetically pleasing. Traveled here for a convention and really appreciated location close to mass mutual center. Several good restaurant options right in the hotel/casino. Loved the museum complex which has fine art, science museum and a fun museum dedicated to Springfield native, Dr Seuss.

10

Blaise

1 févr. 2025

·

A séjourné 2 nuits

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

Very friendly staff. It was an easy on and easy off of interstate 91. Plenty of parking.

8

Rodney

5 juil. 2024

·

A séjourné 2 nuits

Area around hotel was fine but away from the hotel is sketchy in some areas.

Area around hotel was fine but away from the hotel is sketchy in some areas.

10

Todd

30 mars 2025

·

A séjourné 1 nuit

Great location. Plenty of slot machine's and great choices for food on site.

Great location. Plenty of slot machine's and great choices for food on site.

10

Katie

22 févr. 2025

·

A séjourné 1 nuit

Great location for attending an event at The Mass Mutual Center. The room was quiet.

Great location for attending an event at The Mass Mutual Center. The room was quiet.

8

Glenn

24 août 2025

·

A séjourné 2 nuits

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

Once inside the casino/hotel its safe, area around hotel is less safe feeling. Parking garage, approached by someone asking for money.

8

Francis

20 mai 2025

·

A séjourné 2 nuits

great location for graduation

great location for graduation

8

Richard

27 août 2025

·

A séjourné 1 nuit

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

No valet parking. It was not clear where to park or how to get into the hotel. There was someone asking for money at the elevator. The room was nice and it was clean. The casino did nothing for me.

6

Kenneth

20 sept. 2024

·

A séjourné 3 nuits

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

No refrigerator, no desk, two very small drawers. The hotel is located in a really shady area. Don’t go outside at night. Pros free parking, 10 minutes from the Big E, the Chandler Steakhouse, nice pool and a casino.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Plusieurs options sont disponibles sur place, notamment un steakhouse, un bar sportif et un food court, mais le choix du petit-déjeuner est limité et il n'y a pas de service en chambre. La qualité de la nourriture et du service est variable, et certains établissements sont fermés certains jours ou arrêtent leur service tôt.

Avis de voyageur à ce sujet

8

Allison

1 déc. 2025

·

A séjourné 1 nuit

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

Hotel was nice and clean. People were friendly. Lunch at sports bar was a disaster. Wrong food brought out multiple times and checks had to be corrected more than once.

8

Susan

15 juin 2025

·

A séjourné 1 nuit

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

Pros: The hotel is beautiful. Our room was clean & comfortable. I appreciate the security of only hotel guests being able to access the upper floors. Cons: Waited 10 minutes for valet park on arrival & no one came to take our car, so we went to self-park. Next, we had to schlep our luggage across the casino because there is no parking near the lobby. We were there for an event offsite, so we went downstairs to check out the casino before we had to leave. The first slot machine took my money & immediately went off line. Not the best start. We also inquired about a spot for a nice breakfast the following morning. They recommended the grab & go at the coffee shop. No restaurant, no room service, just that or the diner in the South End Market. Returned late after our event. The hotel was so noisy. Loud tv noise coming from the next room, people stomping around above us & frat boys loud talking & running up & down the hallways. Fortunately I had my white noise & a pair of earplugs with me. Next morning, we planned to do a little gambling before we left, but had to check out by 11. Got downstairs& were immediately informed that we can’t take our bags onto the casino floor. So now we’re expected to schlep our luggage back out to our car & then come back to gamble? Sorry, no. Time to go. MGM is pretty to look at but not well thought out. They make everything too difficult. My husband is mobility impaired & dragging luggage all over impractical. Not likely to be back.

8

Louise

9 janv. 2025

·

A séjourné 1 nuit

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

Loved that it is non smoking! Place was very nice and rooms in hotel had high quality beds and pillows. bathroom clean with nice walk in shower with rain shower head. However, I gave it four stars because the food court food was not very good, I asked if the lobster bisque was creamy thick or thin. Was told yes it creamy. However It was thin and tasteless. Lastly, I was disappointed that there is no sit down breakfast restaurant in the casino or surrounding neighborhood. I Was told closest by the hotel desk staff there was one was 10 minutes away.

10

Matthew

24 mai 2024

·

A séjourné 1 nuit

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

Loves the property was a good time, better or more restaurants open Monday and Tuesday would be good

8

Margaret

12 avr. 2025

·

A séjourné 1 nuit

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

I found the hotel was very clean and everyone was very friendly and helpful! The restaurants were good. Overall experience was satisfactory!

6

Emily

28 juin 2025

·

A séjourné 1 nuit

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

Stayed here for my birthday with my husband. Room was clean but ac barely worked and it was HOT. Finally fell asleep and got a phone call to the room at 1:30am from front desk telling me someone was trying to get in contact with me. Confused as to what was going on - they called back only to tell me they were calling the wrong room. Questioned staff at checkout this am and they had no clue about any of it. The one night we wanted some piece and quiet they’re waking us up for some nonsense. :( also went to have a drink at the bar at 6 which closed at 8 and bartender tells us oh sorry you’re too late. They need me at the bar outside - confusing

8

George

1 juil. 2025

·

A séjourné 1 nuit

Property was clean and safe, the food at Costa was mediocre

Property was clean and safe, the food at Costa was mediocre

10

Rosemary

27 janv. 2025

·

A séjourné 1 nuit

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

Beautiful clean room, dinner at Chandler restaurant was great! Will stay here again.

10

John

14 nov. 2025

·

A séjourné 1 nuit

There were no real breakfast options

There were no real breakfast options

8

Jennifer

5 juil. 2024

·

A séjourné 1 nuit

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

Very nice! Would stay there again. Rooms were beautiful and very comfortable. Stylish decor in rooms and main areas of hotel. Staff were pleasant. Could improve on food choices though. An hour wait for chicken tenders and grilled cheese is a bit much.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Don

24 avr. 2026

·

A séjourné 3 nuits

xxx

xxx

10

Caroline

24 nov. 2025

·

A séjourné 2 nuits

Très jolie, très propre et très divertissant .

Très jolie, très propre et très divertissant .

8

François

27 août 2024

·

A séjourné 1 nuit

Hôtel tourne autour du casino.

Hôtel tourne autour du casino.

8

Marc andre

13 juil. 2024

·

A séjourné 2 nuits

Tres mal insonorisé, un des pires hotels , entendre les activitées sexuelles des voisins et se faire reveiller par les autres voisins le matins , possible meme d’entendre les conversations. Tres belle chambre et tres propre. Enormement d’enfant dans la piscine et dans le spa , age non respecté impossible de prendre un spa, les enfants sautent dans l eau et eclaboussent. Je ne reviendrai pas.

Tres mal insonorisé, un des pires hotels , entendre les activitées sexuelles des voisins et se faire reveiller par les autres voisins le matins , possible meme d’entendre les conversations. Tres belle chambre et tres propre. Enormement d’enfant dans la piscine et dans le spa , age non respecté impossible de prendre un spa, les enfants sautent dans l eau et eclaboussent. Je ne reviendrai pas.

10

Lucy

23 juin 2024

·

A séjourné 5 nuits

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Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 00:00

Avant 11:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

octobre 2026

novembre 2026

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Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

L'heure d'enregistrement commence à 15:00 L'heure d'enregistrement se termine à 23:59 L'heure de départ se termine à 11:00

L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.

Restrictions d'enregistrement
L'enregistrement anticipé est disponible moyennant des frais (sous réserve de disponibilité) ; le départ tardif est disponible moyennant des frais (sous réserve de disponibilité) ;

Exigences relatives à l'âge
L'âge minimum pour s'enregistrer est de 21 ans

Animaux de compagnie
Nombre maximum d'animaux par chambre 22 ; Poids max de l'animal (par animal) en lb est 5050 ; Poids max de l'animal (par animal) en kg est 2323 ; Les animaux d'assistance sont autorisés ; Les animaux d'assistance sont exemptés de frais/restrictions ; Seuls les chiens sont autorisés ; Animaux de compagnie autorisés ; Frais pour animaux : 150,00 USD par hébergement, par nuit ; Les animaux d'assistance sont exemptés de frais ;

Services de la réception
L'enregistrement sans contact et le départ sans contact sont disponibles ; Le personnel de la réception accueillera les clients à leur arrivée à l'établissement. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique. Cet établissement effectuera une autorisation de carte de crédit ou de débit lors de l'enregistrement pour le dépôt général. Les fonds de la carte de crédit sont libérés par les banques nationales dans les 7 jours suivant le départ. Les fonds de la carte de crédit sont libérés par les banques internationales dans les 30 jours suivant le départ. Des délais supplémentaires peuvent s'appliquer pour les cartes de débit.

Identification
Une pièce d'identité avec photo délivrée par le gouvernement et une carte de crédit peuvent être requises lors de l'enregistrement pour les frais accessoires ;

Politique relative aux enfants et aux lits d'appoint
Des frais pour personne supplémentaire peuvent s'appliquer et varier selon la politique de l'établissement ; Frais pour lit bébé : 20,0 USD par séjour ; Aucun lit d'appoint/lit supplémentaire n'est disponible

Restauration
Profitez de la cuisine américaine au TAP Sports Bar, l'un des nombreux établissements de restauration de l'hôtel, qui comprend 8 restaurants et un café/salon de thé. Détendez-vous avec une boisson rafraîchissante dans l'un des 5 bars/salons. Des petits déjeuners préparés à la commande sont disponibles tous les jours de 6h00 à 11h00 moyennant des frais. Frais pour petit déjeuner préparé à la commande : environ 20 à 30 USD pour les adultes, et 12 à 20 USD pour les enfants ;

Frais et taxes obligatoires

Il vous sera demandé de payer les frais suivants à l'établissement. Les frais peuvent inclure les taxes applicables :

Dépôt : 150,00 USD par hébergement, par jour
Frais de complexe : 22,69 USD par hébergement, par nuit

Les frais de complexe comprennent :

Inclusions additionnelles
Accès au centre d'affaires/ordinateur
Accès au centre de remise en forme
Eau en bouteille en chambre
Accès Internet
Appels téléphoniques