Safestay Barcelona Passeig de Gràcia

Lack of the communication was the thing that didn't go well. It is important to note that I didn't get the chance to stay in the hotel because of my flight being cancelled. I was aware of that more that 2 months before my stay, and tried to communicate with the hotel to cancel my reservation-yet, the hotel completely ignored my try to return the reservation (and them to free my payment). I believe that this was more then enough time to allow my request, yet they never responded to me, despite several messages being sent through the app. Very disappointing.

While the room in bed were fine and the staff at the check-in was great. Check in took a very long time due to the amount of people waiting in line. The hostel was clean however, the restaurant and main room on the second floor had old and stained furniture. The toilets were clean, but the showers were very dirty And not large enough to shower and change in. This is not as clean as the safe stay in Madrid. This one was disappointing however, the location is top-notch. It is in the heart of everything and that was the plus.

The worst ever , i had to leave the hotel after 30 minutes, the room is infested with bedbugs.

We would never stay here again. The room was perfectly clean, some of the staff were pleasant and helpful, but not all. The worst was the noise sounding like furniture being dragged across the floor of the terrace on the roof just above our room. It continued until midnight.

Didn’t like anything about this place.