Is parking available at the property?

Parking is available on-site, but specific details regarding the type and cost are not provided.

SureStay Hotel by Best Western Presque Isle

What guests think

Reviews of SureStay Hotel by Best Western Presque Isle describe an older property with generally clean rooms and friendly staff, but notable variability in upkeep, breakfast quality, and noise due to thin walls, busy-road location, and occasional rowdy guests.

Rooms are small with very compact bathrooms and dated features, though many guests find the beds comfortable. Facilities feel basic, with periodic vending problems, a limited fitness room, no elevator, winter parking issues, and some renovations underway. Breakfast feedback ranges from excellent variety to cold or depleted items and weak coffee. Overall, expect a simple, convenient stay with inconsistent extras.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Older facilities with some renovations underway; amenities are basic. Guests often mention vending machines being empty or out of order, a small fitness room, no elevator, and occasional winter parking or icy conditions; the property is pet friendly and offers ample trailer parking.

Related guest reviews

8

Scott

Aug 6, 2024

·

Stayed 1 night

Our room was small, but very clean. But the rest of the facility needs a lot of work. To be fair, there was construction-renovations going on, so my guess is that they’re upgrading to bring everything up to a higher standard. The vending machines were ALL out of order, so I had to go into town for snacks and drinks. The complimentary breakfast was pretty good. I thought it was too expensive ($174 a night ) for the size of the room and aforementioned upkeep issues. Ownership has changed since my last stay there several years ago. But I’d probably stay there again, if I come back to Presque Isle.

8

James

Feb 16, 2023

·

Stayed 2 nights

The parking lot was not plow until after I left. Car we’re getting stuck trying to get in and out of the lot.

8

Richard

Oct 26, 2023

·

Stayed 1 night

Good facility, quiet, great breakfast option, clean, convenient, good parking. The only shortcoming was the exercise room. It needs an eliptical machine, a curling bar and some plates.

6

Gary

Jun 20, 2024

·

Stayed 1 night

Mid grade property overall. Room had bathroom doorknob falling apart, cable not connected to TV, chipped door and paint here and there. Looks like an older property that has had some renovations.

10

tina

Nov 11, 2024

·

Stayed 3 nights

They are pet friendly and the breakfast is pretty good.

6

jason

Mar 26, 2024

·

Stayed 1 night

They are obviously going through a remodel

6

Joe

Aug 7, 2023

·

Stayed 1 night

Bathroom was tiny and the shower drained very slowly-so standing in a few inches of water for your shower. No elevator, so lugging bags upstairs was a must. Beds were nice and comfortable, pillows were also nice. Staff was courteous. Never tried breakfast so cannot comment.

6

Leroy

May 28, 2023

·

Stayed 2 nights

Vending Machines were empty. The Ice machine was being replaced at the time i was staying. Can't help mechanical failures. Breakfast was microwaved. I am personally not fond of microwaved eggs or diced potatoes.

8

Russell

Feb 21, 2023

·

Stayed 3 nights

Great place to stay. Plenty of snowmobiling trailer parking, and easy access to the trail!

4

Christina

Nov 7, 2023

·

Stayed 3 nights

Small room. Bathroom tiny. Vending machines were empty. No elevator .Fitness center is a joke. Noisy, walls paper thin, listened to neighbors cough all night. Rooms were clean and beds comfortable.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: several note hair or poorly cleaned bathrooms and missed housekeeping, while many others report very clean rooms. Standards appear inconsistent across rooms.

Related guest reviews

4

Cloé

Mar 2, 2025

·

Stayed 1 night

There was people screaming all night long. Couldnt even get a minute of sleep in. Also, there was hair in the shower and the drain of the sinc was plugged.

10

Josh

May 24, 2024

·

Stayed 1 night

Room was very clean and service was very kind. I was very inpresses with the place. The hand written note left by house keeping was so very nice to see most places have printed cards but hand written note was way more personal and made me feel like i was more then just another person staying no big deal.

10

Chuck

Apr 5, 2023

·

Stayed 2 nights

Staff friendly and efficient. Room clean.

10

Regina

Aug 14, 2023

·

Stayed 1 night

The hotel was clean. The room looked up dated. The bed was comfortable. We will stay again

4

Jennifer

Mar 1, 2025

·

Stayed 1 night

Room didn’t seem overly clean. Asked ahead of time for a playpen at booking and there wasn’t one when we arrived.

10

Steven

Mar 10, 2023

·

Stayed 1 night

Super clean and smelled really nice in the room!!

4

Mary

Apr 11, 2024

·

Stayed 2 nights

Our room was not clean. The fridge contained the last occupant's food and the toilet had not been sufficiently cleaned. The staff emptied the fridge, but said it was paint in the toilet and didn't offer to clean it. It wasn't paint. We bought bleach and cleaned it ourselves. We appreciated having a fridge and microwave. Our room was also noisy on both sides and especially from the floor above.

10

Eric

Oct 26, 2024

·

Stayed 3 nights

Very clean and comfortable

4

Patrick

Feb 8, 2025

·

Stayed 1 night

First room, toilet was plugged. Second room toilet seat was extremely dirty. Won’t stay there again.

6

Robert

Jan 24, 2025

·

Stayed 3 nights

So this place was more than fine for two working guys to stay a couple nights. However, the place was dirty, there was hair in the bathtub and sink. There was also an unknown substance on the wall inside the bathroom. The door knob for the bathroom door was hanging out of the door, nearing falling off. The place is obviously outdated with thin walls. The heat worked, the staff seemed nice and the parking lot was salted and easily accessible in snowy conditions. If you are looking for a nice/clean hotel, this place is not it. However if you’re the blue collar type, hunter or outdoorsman just passing through for a night or two, this place does the trick for cheap.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are compact with very small bathrooms and dated fixtures, and noise travels through thin walls and floors. Beds are often comfortable, though a few guests found them uncomfortable; minor maintenance issues (e.g., shower heads, AC) also appear.

Related guest reviews

6

Wendy

Aug 31, 2024

·

Stayed 1 night

Too noisy to sleep well

6

Tom

May 7, 2024

·

Stayed 1 night

Room was tight for three people. Bathroom very small. Very clean room.

8

Nora

Dec 1, 2023

·

Stayed 1 night

Beds are comfortable. No problem at all

6

Justin

Feb 13, 2025

·

Stayed 1 night

The only reasonably priced decent hotel in the Presque Isle area. I’ve stayed at every hotel in Presque Isle and Caribou and determined it’s not worth trying to save money at the cheaper hotels and Hampton Inn is grossly overpriced. The rooms are clean and the service is good. My only complaint is the uncomfortable beds. I will continue to stay here anytime I’m working in the area.

4

Gino

May 1, 2024

·

Stayed 2 nights

Rooms were well kept however the bathroom was extremely tiny. Couldn’t turn without hitting a wall in any direction. Was very difficult to even attempt getting dressed modestly. The worst part was the Air conditioner, never functioned properly making the room stale and warm. Had to leave early due to a family emergency so we lost a day.

6

James

Jul 17, 2024

·

Stayed 1 night

The bed was comfortable and the room was well appointed, but that was the best part. The bathroom was old and outdated, the parking area and surrounding property was scetchy and un-kept. The free breakfast was the worst I have had and I travel a lot. The frozen omelets were like rubber, the pancake machine was not working and the overall selection was horrible!

6

Phyllis

Jan 26, 2025

·

Stayed 2 nights

The facility was okay. Bed was comfy and pillows were real nice. Bathroom was closet size, someone else in the breakfast area made same comment. The shower was hot and pressure was good. A college had two of its basketball teams staying their and they were really loud one night until 11 pm. Walls were thin and easily heard through. The next morning breakfast was depleted when we arrived. No eggs, no coffee. The coffee was replenished after a short wait. Decided to eat peanut butter on toast as the eggs did not come out. Staff member said they were frozen so it took 20 minutes or so. With hardy athletes staying, a little more forethought on this would have helped.

4

Christina

Nov 7, 2023

·

Stayed 3 nights

Small room. Bathroom tiny. Vending machines were empty. No elevator .Fitness center is a joke. Noisy, walls paper thin, listened to neighbors cough all night. Rooms were clean and beds comfortable.

6

Darius

Dec 20, 2024

·

Stayed 1 night

Very creaky floors

10

Julie

Jul 23, 2024

·

Stayed 1 night

Room was great only issue was shower was not great shower head was pour and it made pressure not so great.my last room i stayed in there was way better

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AI-generated summary based on recent guest reviews

Service

Many guests praise friendly, helpful staff and quick check-in. Others cite absent or indifferent front desk, language or communication issues, and rigid cancellation or early check-out charges.

Related guest reviews

2

Harold

Aug 30, 2024

·

Stayed 2 nights

The staff was so very rude and unprofessional

4

Robert

Jul 17, 2024

·

Stayed 1 night

The front desk staff was never at the front desk. Never. When you rang for them they came out, very annoyed. The room was the tiniest I've ever stayed in.

6

Mariah

Sep 27, 2023

·

Stayed 6 nights

One of the better options in the Presque Isle area, but certainly not one of the nicest hotels I've stayed in. The guy that works the front desk is a little creepy. I have caught him watching me at my car through the window in his office, several times.

10

Robert

Aug 9, 2024

·

Stayed 1 night

Very friendly staff

2

Jennifer

Mar 19, 2024

·

Stayed 1 night

My booking was for 3.18 and my sister unexpectedly passed away in a tragic accident on 3.17. I called to cancel my booking and get a refund as I could not go on vacation under these circumstances … I was told I was too late to cancel. My money was not refunded. And I would be considered a no show on my booking

10

Susan

Aug 22, 2024

·

Stayed 2 nights

We stayed here two nights while visiting the area. The staff was friendly, efficient and very willing to solve a problem with the television in the room. The free breakfast was way better than we expected, with a lot of variety. It was clean, quiet and the room rate was very reasonable. We'll stay here again.

10

David

Sep 6, 2024

·

Stayed 3 nights

The staff was excellent, courteous and respectful. Breakfast was also a great deal. Highly recommend this Hotel next time you’re in Presque Isle, Maine.

10

Gil

Sep 20, 2024

·

Stayed 3 nights

everyone was so nice and helpful to my 88 year old Dad and myself . Thanks to all the staff :)

10

Barbara

Jul 8, 2023

·

Stayed 3 nights

Great staff and clean rooms. Sam the owner was wonderful. We had a small issue and he took care of it in a very timely manner. Would stay there again.

4

Sheryl

Aug 31, 2023

·

Stayed 2 nights

We needed to check out a day early and the manager charged us for the night. Stating that we need to give 48 hours notice to cancel. We did not cancel our reservation, we checked out early. Manager could have not charged for the last night but he was unwilling to be customer friendly.

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AI-generated summary based on recent guest reviews

Location

Convenient on the main road near town and hospital and about ten minutes from the airport, with easy access to snowmobile trails. Some traffic noise is noted; a cemetery sits across the street.

Related guest reviews

10

Christopher

Feb 4, 2025

·

Stayed 1 night

Place was clean, warm and comfortable. Make sure you get what you need in town before you go to the hotel. It is just the hotel in the immediate area but resources are just a few miles away.

8

ROBERT

Aug 26, 2023

·

Stayed 1 night

Quiet! Property in front of the cemetery.

10

Lisa

Aug 14, 2023

·

Stayed 1 night

Noisy located on busy road, otherwise good

6

Eric

Jun 3, 2023

·

Stayed 1 night

The staff are amazingly friendly and will go out of their way for you if asked. The property is very run down and surprising of the best western label. The room was clean but the door did not latch well and police were parading the halls looking for a suspect. I just locked myself indoors and left early next morning. About ten minutes from airport and very easy to drive.

6

Jonathan

Nov 1, 2024

·

Stayed 1 night

There was an enormous cemetery across the street, so it was perfect, close to Halloween.

8

Sheila

Sep 21, 2023

·

Stayed 1 night

Older hotel, clean, variety of breakfast food, convenient to town & hospital.

8

Russell

Feb 21, 2023

·

Stayed 3 nights

Great place to stay. Plenty of snowmobiling trailer parking, and easy access to the trail!

8

Norman

Aug 31, 2024

·

Stayed 1 night

Good room, easy access to town. The quality of the breakfast left a lot to be desired.

10

Darlene

Nov 11, 2023

·

Stayed 1 night

Easy to find because it is on the main highway. Room and facility were quiet and clean.

8

Robert

May 18, 2023

·

Stayed 1 night

The room was super clean and well displayed. The continantial breakfast was excellent. I even got to chat with other guests. The lobby/breakfast area was shining clean. One night the folks upstairs woke me up from jumping on the floor. Traffic noise was evident. Road side Trash was on the lawn for both days I was there.

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AI-generated summary based on recent guest reviews

Dining

Breakfast quality is inconsistent: some found it very good with decent variety, while others reported cold or depleted items, frozen or microwaved eggs, nonworking pancake or toaster equipment, and poor coffee.

Related guest reviews

8

Stephanie

Jul 7, 2024

·

Stayed 2 nights

The staff was super! They were friendly and accommodating as we showed up early. The only thing I would recommend is to change the coffee, it was terrible.

10

Susan

Aug 22, 2024

·

Stayed 2 nights

We stayed here two nights while visiting the area. The staff was friendly, efficient and very willing to solve a problem with the television in the room. The free breakfast was way better than we expected, with a lot of variety. It was clean, quiet and the room rate was very reasonable. We'll stay here again.

8

Sheila

Sep 21, 2023

·

Stayed 1 night

Older hotel, clean, variety of breakfast food, convenient to town & hospital.

10

tina

Nov 11, 2024

·

Stayed 3 nights

They are pet friendly and the breakfast is pretty good.

6

Cheryl

Aug 8, 2023

·

Stayed 2 nights

Breakfast was ok but cold, toasters didnt work

6

Leroy

May 28, 2023

·

Stayed 2 nights

Vending Machines were empty. The Ice machine was being replaced at the time i was staying. Can't help mechanical failures. Breakfast was microwaved. I am personally not fond of microwaved eggs or diced potatoes.

6

James

Jul 17, 2024

·

Stayed 1 night

The bed was comfortable and the room was well appointed, but that was the best part. The bathroom was old and outdated, the parking area and surrounding property was scetchy and un-kept. The free breakfast was the worst I have had and I travel a lot. The frozen omelets were like rubber, the pancake machine was not working and the overall selection was horrible!

6

Phyllis

Jan 26, 2025

·

Stayed 2 nights

The facility was okay. Bed was comfy and pillows were real nice. Bathroom was closet size, someone else in the breakfast area made same comment. The shower was hot and pressure was good. A college had two of its basketball teams staying their and they were really loud one night until 11 pm. Walls were thin and easily heard through. The next morning breakfast was depleted when we arrived. No eggs, no coffee. The coffee was replenished after a short wait. Decided to eat peanut butter on toast as the eggs did not come out. Staff member said they were frozen so it took 20 minutes or so. With hardy athletes staying, a little more forethought on this would have helped.

8

Norman

Aug 31, 2024

·

Stayed 1 night

Good room, easy access to town. The quality of the breakfast left a lot to be desired.

4

Joanne

Jun 27, 2024

·

Stayed 1 night

The room was clean. The building dated but location was good. The continental breakfast was not good at all. Half and half was rancid. I tried 2 cups of coffee before someone told me that it was bad. Pancake maker did not work and there was minimal food available. They did not restock. I would probably not stay here again for the price I paid for our room.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $83
18 $80	19 $102	20 $91	21 $87	22 $96	23 $87	24 $101
25 $93	26 $91	27 $92	28 $89	29 $89	30 $86	31 $86

Su	Mo	Tu	We	Th	Fr	Sa
1 $86	2 $91	3 $89	4 $92	5 $89	6 $86	7 $92
8 $88	9 $95	10 $89	11	12 $92	13 $86	14 $87
15 $86	16 $95	17	18 $99	19	20	21
22 $94	23	24	25	26 $99	27	28
29	30 $96

SureStay by Best Western Presque Isle

About this property

Location

Room options

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 2 Queen Beds

Standard Room, 1 Queen Bed, Accessible (Walk-In Shower;With Sofabed)

Suite, 1 King Bed, Kitchen (Pet Friendly;With Sofabed)

Standard Room, 1 King Bed (With Sofabed)

Standard Room, 1 Queen Bed (Pet Friendly)

Standard Room, 1 Queen Bed

Suite, 1 King Bed, Kitchen (With Sofabed, Full Kitchen)

Guest reviews of SureStay by Best Western Presque Isle

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay by Best Western Presque Isle

Prices for upcoming dates