Name: Hôtel Castel
Address: 901 rue Principale, Granby, Canada, Granby, Quebec, CA
Price range: US$84–US$191 per night
Rating: 8.23

What guests think

Across reviews of Hôtel Castel, guests often praise clean rooms, friendly service, a convenient location near restaurants and the Granby Zoo, and family amenities like the pool, hot tubs, playground and game room, while noting occasional closures and dated areas.

Noise from hallways, neighboring rooms and HVAC is a recurring complaint. Housekeeping during multi‑night stays is inconsistent, with several reports of no service or missing towels and supplies. On-site dining is convenient and often well reviewed, but breakfast quality, price, and availability vary. A straightforward, value‑minded choice for visits to Granby.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Family amenities like the outdoor pool, hot tubs, playground and game room are popular, though some report seasonal closures, aging spas and required deposits for games. EV charging is limited or poorly managed, and the small gym is basic.

Related guest reviews

8

Michael

6 Jan 2025

·

Stayed 2 nights

Very clean. Room was updated recently. Parking easy. Good price. Gym had a few dumbbells, a treadmill, a bike, a cross trainer, and a pull down machine. If you want something clean and economical this is a great choice.

10

Vanessa

31 Aug 2025

·

Stayed 2 nights

Nice property close to grocery stores and shopping. Very central if visiting the Granby Zoo. Nice pool area. Reception staff were very friendly and helpful.

4

robin

4 Jun 2025

·

Stayed 1 night

26 degrees and no water in the pool….. why would they advertise pool if not in service…. Also swings broken… have to pay to use games in game room????? Awful

8

Nadia

23 Feb 2025

·

Stayed 3 nights

The only thing I would say they had no control on the electrical charger so always the same people or parked there all day or night . With 4 stations- I’ve been the other hotels with only 2 and was better managed

8

Myriam

27 Aug 2025

·

Stayed 1 night

Je trouve désagréable devoir faire des dépôts pour tout. Un dépôt de 150.00$ remis au départ selon l’état de la chambre, un dépôt si on souhaite avoir une raquette, une balle ou même la télécommande pour la salle de jeux. Cela a fait en sorte que nous n’avons pas profité de cette installation.

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6

Sandra

12 Mar 2023

·

Stayed 1 night

Pas de borne de recharge pour véhicule électrique. L'insonorisation laisse a desirer.

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10

Kaitlyn

14 Sept 2025

·

Stayed 1 night

Very clean, spacious rooms. Pool area and playground are a great added bonus. We’ll be back next time we are in the area.

8

Geneviève

24 Jul 2025

·

Stayed 1 night

Les 2 Spas sont vieillissants, il y a peu de jets fonctionnels. Il serait intéressant pour les enfants qui séjournent annuellement de modifier la chasse au trésor, Petit déjeuner inclus un gros plus !

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10

veronique

3 Sept 2025

·

Stayed 1 night

Kid friendly, pool

6

Brett

9 Jun 2025

·

Stayed 2 nights

It was fine but pool was closed which was the reason we picked this hotel

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Cleanliness

Many guests find rooms and bathrooms very clean, but others note inconsistencies: no housekeeping during multi‑night stays, missed towels and trash, dirty carpets or odors, and occasional mold or worn areas.

Related guest reviews

10

Dominic

31 Jan 2026

·

Stayed 2 nights

La chambre était propre, Check in rapide, bien situé.

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6

Sylvia

6 Sept 2025

·

Stayed 5 nights

The elevator was dirty, my bathroom wasn’t very clean, the hallways should have been vacuumed

6

Francoise

20 Jun 2024

·

Stayed 3 nights

il n’y avait pas de ménage dans les chambres à moins d’avoir réservé pour 5 jours. Ils auraient pu AU MoInS vider les poubelles et changer les serviettes. Assez déçue!

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6

James

8 Nov 2023

·

Stayed 4 nights

Shower had mold around caulking and shower head came off during a morning shower. rooms are due for an upgrade, The decor is very dated.

10

Sherif

17 Feb 2024

·

Stayed 1 night

Clean room

4

FRANCOIS

13 May 2024

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Stayed 1 night

Insonorisation en carton, voisin bruyant (qui respirait fort ou faisais des cauchemards). Les mobiliers de lit des chambres voisines semblent ne pas bien tenir en place. Le lit du voisin cognait sur le mur de ma chambre a intervale regulier vers 4h00 du matin. Je crois qu'il ont trouver la solution rapidement car le probleme a durer environ 2 minutes. Moisisure dans la douche, poussière dans la chambre.

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4

Michelle

19 Oct 2025

·

Stayed 2 nights

Did not replace towels. Did not empty trash. Did not replace toilet paper. Room not ready until 4:30. Had to bug for adjoining room that was requested way ahead of time and told that was what we were waiting for at check in. Bill messed up with other in party.

6

Anne-Marie

26 Aug 2024

·

Stayed 1 night

This establishment needs a major renovation. Our room was small, the AC noisy, the room was humid, and the carpet was old and had many stains, the hallway was smelly and dark. Personnel was nice and the breakfast was good

8

Louise

28 Oct 2024

·

Stayed 2 nights

J'aime bien cet emplacement, toutefois, nous n'avons pas eu de service de nettoyage de notre chambre. Chose très surprenante, toutefois, il y avait une enveloppe pour les pourboires.?

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4

andrea

19 Oct 2025

·

Stayed 3 nights

We spent 3 nights here and our room was never cleaned. Garbages full, had to call for towels nightly, ran out of toilet paper and tissue as room was never tended too. We did ask on third day for housekeeping services as no towels, toilet paper. We were told this would be taken care of but after a long day out we returned to same pile of towels on floor and no toilet paper! Also, key card didn’t work after second night, needed to go to front desk twice to get cards that worked. Not impressed.

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Rooms

Rooms range from renovated and comfortable to dated or smaller layouts. Soundproofing and HVAC noise are recurring issues, and several guests found beds or pillows uncomfortable; some note missing microwaves or minor maintenance quirks.

Related guest reviews

6

Florence

18 Aug 2025

·

Stayed 2 nights

Le mobilier est assez daté, et les chambres ne sont pas bien insonorisées.

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8

Catherine

28 Aug 2023

·

Stayed 1 night

The large rooms were very nice with a comfortable bed, a desk, bureau with drawers, a small fridge and full closet. The bathroom had a nice big shower stall, but a smaller sink area. There were lots of towels available. They also were able to give me a late checkout. The only thing I would have liked would have been water bottles. There is a ton of parking on site and shops nearby.

6

Marie-France

25 Sept 2025

·

Stayed 1 night

Très bruyant dans la chambre - Climatisation et compresseur extérieur.

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10

nan

2 Jun 2024

·

Stayed 1 night

The air conditioning was not really working as expected. Wish the hotel can provide better quality pillows . With the noisy air-con and the uncomfortable pillows, it’s really hard to sleep. Other than that, everything else is good .

4

Symon

19 Jan 2025

·

Stayed 1 night

i could hear people party from the end of the hallway, I could even hear people sneeze and talk from other close rooms, I had a business class room and really expected more.

6

Sylvie

2 Nov 2025

·

Stayed 1 night

C' était très bruyant. Isolation des chambres sûrement à améliorer. Lit confortable et literie.

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10

Alexander

21 Feb 2026

·

Stayed 1 night

Staff was great! Room was great too. I appreciated the wood floors throughout the room. Room was missing a microwave though, I didn’t need one this trip and there appears to be a communal one near the front desk.

8

Rene

3 Feb 2025

·

Stayed 3 nights

Ron was quite small but ok

8

Stephen

3 Oct 2025

·

Stayed 1 night

Dated building with very plain simple rooms that are somewhat comfortable

6

Diana

8 Aug 2024

·

Stayed 1 night

Bed very uncomfortable. Black out curtains have huge gap on both sides, got woken each morning with sun in the face at 5am

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Service

Staff are frequently described as friendly and helpful, with smooth check‑in and accommodating service. Some guests reported slow or impersonal front desk interactions, delays or errors during busy periods, and occasional lack of follow‑up on maintenance requests.

Related guest reviews

2

Eric

24 Apr 2023

·

Stayed 1 night

Réservation en ligne excellente, j’appelle à l’hôtel voir si je pouvais arriver un peu plutôt car j’étais arrivé à Granby d’avance et on me répond oui à compter de 16h, rendu à l’hôtel vers 16:05 on m’inscrit à l’accueil toutefois on ne répond que ma chambre n’est pas prête et d’attendre que ça ne devrait pas être long…d’autres personnes arrivent et ont accès immédiatement, un autre couple est dans la même situation que nous, la dame s’impatiente et demande s’il y a une autre chambre disponible, la réception lui dit qu’elle serait upgrader et lui donne une clé c’était exactement la chambre que j’attendais, je me suis lever pour mentionner la contrainte et on me répond qu’ils ont perdu de vue la femme de chambre de rester patient. Il est 17:20 lorsque je reçois ma clé, je suis arrivé en retard au souper surprise d’un 50e, je n’ai profité d’aucune compensation et plus jamais je réserverai cette adresse de plus je ne recommande pas du tout cet établissement et n’ayez crainte que je m’amuse à passer le mot…Déception totale

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6

Michelle

25 Jan 2026

·

Stayed 1 night

During check-in, I was asked to complete my registration form. When I was given my room key, the receptionist quickly mentioned my room number and indicated where the Wi-Fi code was located, then moved on to the next guest. I did not receive any information about the restaurants or other amenities in the hotel.”

6

Paulette

3 Mar 2025

·

Stayed 1 night

The service at the restaurant was very bad. Not the waitress fault but the hotel. She was alone to serve both restaurants, and there was only one cook working. This was march break, the hotel should have added more staff at the restaurants. We waited 1 1/2 hours for our meal. With young kids, it was not easy.

10

Christian

27 Feb 2026

·

Stayed 3 nights

Très bon service !

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10

William

21 Sept 2025

·

Stayed 2 nights

Services were excellent. Staff was amazing 👏

10

Francois

26 Nov 2025

·

Stayed 1 night

Propreté des chambres. Personnel courtois et accueillant

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8

Tommy

29 Jan 2025

·

Stayed 1 night

Stay was the same as before, comfortable, clean and staff is friendly. I only have 2 comments: 1. Poor girl was alone during check-in and there was a lot of people waiting; 2. Include breakfast year round not just during summer.

10

Ian

4 Oct 2025

·

Stayed 1 night

We were very pleasantly surprised with this modern, clean, comfortable hotel. It was conveniently located. The staff were very friendly and efficient both at check-in and check-out.

8

Laurie

20 Apr 2025

·

Stayed 1 night

2nd time here. Hotel is nice. We go back for the outdoor hot tub and fire pit feature which are amazing. Before you book, double check that there are no hockey team groups. It’s wasn’t that bad but still extra “traffic” up and down the halls was a bit of a pain. Also had problem with our shower but we only noticed it around 11pm. Called front desk as the shower was unusable but no maintenance people were available at that time. Upon check out, we mentioned it to front desk again and would have appreciated some kind of apology, instead we got a “other than that, everything else was ok?”

10

Phil

20 Oct 2024

·

Stayed 1 night

Really clean ! Amazing staff !

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Location

Conveniently located near restaurants, shops, and the Granby Zoo; also a practical base for Bromont and regional outings. Free parking and walkable dining are noted.

Related guest reviews

10

Dominic

31 Jan 2026

·

Stayed 2 nights

La chambre était propre, Check in rapide, bien situé.

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10

Vanessa

31 Aug 2025

·

Stayed 2 nights

Nice property close to grocery stores and shopping. Very central if visiting the Granby Zoo. Nice pool area. Reception staff were very friendly and helpful.

10

Eric

12 Dec 2025

·

Stayed 2 nights

Well placed

10

Pierre-Yves

15 Sept 2025

·

Stayed 1 night

Good location. Friendly staff. Sound proofing is better that cheaper options.

8

Cristian

24 Sept 2024

·

Stayed 1 night

Great location, near restaurants & downtown. Great heated pool, spas are quiet old but functional. Nice lobby, overall clean, except room floor. Bathroom really clean and renovated which is a A . Free parking, friendly staff and nice commodities (bar, pool table, gym, games, pool & spa). Only remark, a bit noisy since its a family hotel, and lots of ins & outs and kids. Overall, good experience. My only minus is that there is a balcony with 2 chairs, but patio door hard to open and not very clean.

8

Nagui

21 Sept 2025

·

Stayed 1 night

It’s a nice family hotel which can also be used for business trips and uses. The hotel is close to a shopping outlet, in a nice cosy area with a view on a mountain.

10

Reynold

28 Sept 2025

·

Stayed 1 night

Propre, restaurant et autre commerces à proximité. Le zoo de Granby est à 10 mins en voiture. Le personnel est agréable, chaleureux et professionel.

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8

Josiane

9 Oct 2023

·

Stayed 2 nights

Close to the granby zoo and lots of restaurants

10

Howard

8 Apr 2024

·

Stayed 1 night

Convient location right off the main road and near a shopping center; with onsite meal options (formal and casual)

10

Bruce

1 Dec 2024

·

Stayed 1 night

Close to multiple dining and shopping venus.

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Dining

On‑site pub and restaurants receive many compliments for tasty meals and convenience. Breakfast experiences vary: sometimes included and very good, but also described as average or expensive, with occasional service delays during busy periods.

Related guest reviews

10

Jim

23 Oct 2025

·

Stayed 2 nights

Extraordinary value. Wonderful facility, good food.

6

Paulette

3 Mar 2025

·

Stayed 1 night

The service at the restaurant was very bad. Not the waitress fault but the hotel. She was alone to serve both restaurants, and there was only one cook working. This was march break, the hotel should have added more staff at the restaurants. We waited 1 1/2 hours for our meal. With young kids, it was not easy.

10

Jonathan

10 Oct 2025

·

Stayed 1 night

Got in around 8pm for a quick one night stay. On-site restaurant was still open for food and had a great meal and the staff was super friendly. Would definitely stay again.

6

Arianne

4 Jun 2025

·

Stayed 1 night

Offre de déjeuner médiocre en plus d’être payante malgré un prix cher payé pour la chambre très très ordinaire et qui manque d’articles pour dépanner le voyageur (lotion pour le corps,…)

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8

Kimberley Anne

17 Nov 2025

·

Stayed 2 nights

The room was clean. We enjoyed dinner in the pub after 10 hours of travelling. No carpet in the room which to me is always a positive.

6

Alain

17 Oct 2025

·

Stayed 1 night

L'hotel bien situé, bel accueil, personnel courtois chambre propres. Le resto bar est très bien. Le resto déjeuner est cher pour ce qu'il offre. Les corridor de tapis sentent le vieux tapis. Rapport qualité prix correct.

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4

Elena

24 Aug 2025

·

Stayed 2 nights

Overall experience was average and below. Especially the breakfast was disappointing - poor quality of food, some not fresh, dirty tables. Fire alarm testing was scheduled at 6:59 am.

10

Lucie

18 Jan 2025

·

Stayed 1 night

Bel endroit à proximité des magasins, restaurant. Très bons restaurants sur place

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8

Kelsey

15 Oct 2025

·

Stayed 1 night

Great dining options

10

Nathaniel

15 Aug 2025

·

Stayed 2 nights

Very friendly breakfast was exceptional Rooms where excellent

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Month	Average price
January	US$106
February	US$90
March	US$83
April	US$84
May	US$84
June	US$106
July	US$149
August	US$145
September	US$94
October	US$85
November	US$81
December	US$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $99	18 $124	19 $134
20 $97	21 $115	22 $93	23 $191	24	25 $97	26 $112
27 $88	28 $101	29 $99	30 $101

Su	Mo	Tu	We	Th	Fr	Sa
				1 $84	2 $90	3
4 $86	5 $85	6 $86	7 $86	8 $84	9 $91	10 $103
11 $93	12 $85	13 $86	14 $84	15 $85	16 $87	17 $94
18 $86	19 $86	20 $84	21 $86	22 $84	23 $86	24 $85
25 $84	26 $86	27 $85	28 $86	29 $85	30 $86	31 $85

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Monthly average prices

About this property

Location

Room options

Business Room, 1 Queen Bed with Sofa Bed

Family Room, 2 Queen Beds, Garden View

Suite, 1 King Bed

Business Room, 1 Queen Bed with Sofa Bed (Wooden Floor)

Room, 2 Queen Beds

Room, 2 Queen Beds, Garden View

Econo-Comfort Room, 1 Queen-Size Bed and a Single Sofa-Bed, Shower Bath

Business Room, 1 King Bed with Sofa Bed (Wooden Floor)

Business Room, 1 Queen Bed (Wooden Floor)

Suite, Multiple Beds, Jetted Tub

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hôtel Castel

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Prices for upcoming dates