Hotel Apartamentos Cala Santanyi

👍 great hotel

One of the worst places to ever make a booking. Completely inflexible, took our money and refused to refund us even a dollar even though we had a medical emergency and had given them significant advance notice. They have also made it a point not to respond to us or to Expedia because of our request for a refund when there was a real medical emergency and we couldn't travel. While we understand that the hotel has its own terms and conditions, this demonstrates a very clear basis to avoid places like this, and to book in places that are more flexible and customer-centric. We will never book in this place again and will likely tell all our friends not to either. Stay away!!!!

Great access to beach. Proximity to restaurants shops and grocery

Lovely apartment, a stones throw from the beach. Nearest supermarket is 10 mins drive away, so stock up. There’s basically nothing at the complex. There are a few restaurants on the beach, overpriced and lacking bar the drach one. Do not wash your sandy items in the water at the hotel - regardless of using soap or drying, they will stink! They don’t give many bed sheets, the adult bed had 2x mattress sheets and we were shivering overnight. We did ask for more & we’re given 1 additional bed sheet. So, very cold despite the air con / heating system at night. About 1 hours drive from Palma airport, so, I recommend 4+ days stays as we were very tired. Staff were friendly. The beds are hireable on the beach between 10am & 6pm, after 6 you can hop on one for free. The sea outside the hotel is idyllic and beautiful for swimming. Late night restaurants - bug spray recommended! Sofa bed for the “kids” was OK, and comfier than the king size bed. Have fun, we’d go back with a blanket or three, no sink or shower water use, a big food shop & a longer stay overall!

The most uncomfortable bed's and pillows in existence