Hotel Riu Lupita
132 US$
/ noche
Promedio para septiembre
Precios para Hotel Riu Lupita
Selecciona fechas para ver precios y disponibilidad
132 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Hotel Riu Lupita, los precios por noche son de 132 US$ de media en el mes más barato (septiembre) y de 713 US$ en el mes más caro (mayo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 354 US$ |
| febrero | 490 US$ |
| marzo | 458 US$ |
| abril | 285 US$ |
| mayo | 713 US$ |
| junio | 144 US$ |
| julio | 298 US$ |
| agosto | 345 US$ |
| septiembre | 132 US$ |
| octubre | 140 US$ |
| noviembre | 159 US$ |
| diciembre | 389 US$ |
E
F
M
A
M
J
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sept · 132 US$
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O
N
D
Más caro: mayo (aprox. 713 US$)
Más barato: septiembre (aprox. 132 US$)
Acerca de esta propiedad
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, una discoteca y un gimnasio. En...
Servicios
Para un relax sin igual, nada como una visita al spa, que ofrece masajes, tratamientos corporales y tratamientos faciales. La diversión está asegurada en este alojamiento, que ofrece 3 piscinas al aire libre, una discoteca y un gimnasio. Encontrarás además conexión a Internet wifi gratis, servicio de cuidado infantil (de pago) y una tienda de recuerdos. Estarás en la playa en un abrir y cerrar de ojos gracias al servicio de transporte gratuito.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y atención multilingüe a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Come algo en Adelita, uno de los 4 restaurantes de este alojamiento. Pon la guinda en el pastel a un día fantástico con una bebida en el bar o lounge o en el bar junto a la piscina. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:30.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 300 habitaciones con minibar y televisión de pantalla plana. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Hotel Riu Lupita - All Inclusive, te encontrarás en una fantástica zona de Playa del Carmen (Playacar) y estarás a menos de diez minutos en coche de Quinta Avenida y Parque temático Xplor. Además, este alojamiento con todo incluido se encuentra a 2,8 km de Playa principal de Playa del Carmen y a 7,8 km de Parque temático ecológico Xcaret.
Qué hay cerca
Club de golf Playacar(0.4 millas)
Centro comercial Centro Maya(0.8 millas)
Campo de golf de Mahi(1.2 millas)
Plaza Paraíso(1.2 millas)
Aviario Xaman Ha(1.3 millas)
Paseo del Carmen(1.4 millas)
Quinta Avenida(1.5 millas)
Pista Ciclable sobre Paseo Xaman-Ha(1.5 millas)
Parque Los Fundadores(1.5 millas)
Terminal marítima de Playa del Carmen(1.5 millas)
Escultura Portal Maya(1.6 millas)
Ruinas mayas de Playacar(1.7 millas)
Playa principal de Playa del Carmen(1.7 millas)
Chabad de Playa del Carmen(1.7 millas)
Mercado Playa del Carmen(1.8 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(19.8 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(36.3 millas)
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Mostrador turístico
Pistas de tenis
Ubicación
Paseo Xaman - Ha Mz20 Lt1, Playacar, Playacar, Playa del Carmen, Estado de Quintana Roo, México
Club de golf Playacar (0.4 millas)
Centro comercial Centro Maya (0.8 millas)
Campo de golf de Mahi (1.2 millas)
Plaza Paraíso (1.2 millas)
Aviario Xaman Ha (1.3 millas)
Paseo del Carmen (1.4 millas)
Opciones de habitación
4
Habitación familiar (B2C-US)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 2
278 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (M)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 2
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (U)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 2
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (M)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (C)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Litera
Capacidad: 2
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (E)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (E)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (L)
Detalles de la oferta
2 Camas Dobles
1 Cama Doble Extragrande
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (C)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (U)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (B2C-US)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación doble (B2C-CA)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 3
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (L)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 2
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
4
Habitación familiar (B2C-CA)
Detalles de la oferta
1 Cama Doble Extragrande
2 Camas Dobles
Capacidad: 2
280 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Baño privado
Reseñas de los huéspedes sobre Hotel Riu Lupita
7.7
Bueno
Basado en 873 comentarios verificados
¿Quién se queda aquí?
Trabajo
0%
Pareja
52%
Familia
27%
Grupo
17%
Solo/a
2%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Riu Lupita - Todo Incluido, los viajeros destacan el personal amable y la buena relación calidad-precio en un resort pequeño y fácil de recorrer, a la vez que señalan que no está frente a la playa y depende de un servicio de transporte a un club de playa separado.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Riu Lupita - Todo Incluido, los viajeros destacan el personal amable y la buena relación calidad-precio en un resort pequeño y fácil de recorrer, a la vez que señalan que no está frente a la playa y depende de un servicio de transporte a un club de playa separado.
Las opiniones sobre la comida y las bebidas son variadas: muchos encuentran variedad limitada o calidad baja, y las opciones de refrigerios y el acceso a restaurantes especializados son restringidos. Las habitaciones son anticuadas y los colchones muy firmes, y la limpieza varía desde impecable hasta con olor a humedad o, en ocasiones, descuidada, con algunos problemas de mantenimiento y claridad en la piscina. Ideal para viajeros que priorizan la relación calidad-precio y un ambiente tranquilo frente a las comodidades de lujo.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Distribución compacta con dos piscinas (una más tranquila) y un club de playa al que se llega en un servicio de transporte aproximadamente cada 30 minutos, que deja de funcionar por la noche. Existe entretenimiento, pero es modesto, y algunas horas o políticas, como el cambio de toallas, se sienten limitadas.
Reseñas de huéspedes relacionadas
8
Lauren
27 feb 2025
·
Se alojó 7 noches
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
We had an all around good trip. We really enjoyed the beach club and how safe our items were when we left them on our chairs.
8
Isabelle
5 mar 2024
·
Se alojó 3 noches
Un petit resort tout inclus avec tout à proximité sauf la plage. Nous devions prendre un autobus qui passe à chaque demi-heure pour se rendre à la plage (12 minutes). Quelques fois, l’autobus est plein, nous devons attendre le prochain. Le vendredi soir, super party au RIU Tequila. Attention, encore une fois, autobus au demi-heure, rien ne se fait à pieds. Le buffet correct mais décevant pour le Mexique. 2 petites piscines. Une tranquille et l’autre pour la famille. Le kid club était fermé.
Un petit resort tout inclus avec tout à proximité sauf la plage. Nous devions prendre un autobus qui passe à chaque demi-heure pour se rendre à la plage (12 minutes). Quelques fois, l’autobus est plein, nous devons attendre le prochain. Le vendredi soir, super party au RIU Tequila. Attention, encore une fois, autobus au demi-heure, rien ne se fait à pieds. Le buffet correct mais décevant pour le Mexique. 2 petites piscines. Une tranquille et l’autre pour la famille. Le kid club était fermé.
6
Sharnita
4 oct 2025
·
Se alojó 4 noches
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
6
Richard
13 jun 2023
·
Se alojó 4 noches
Beach club closed to early and buses stop running to early.
Beach club closed to early and buses stop running to early.
6
Naima
16 ene 2023
·
Se alojó 19.372 noches
There's no beach on the property and NO elevators. The food was awesome but I wanted more of a vacation with sun and sand and this place is NOT it.
There's no beach on the property and NO elevators. The food was awesome but I wanted more of a vacation with sun and sand and this place is NOT it.
8
Max
5 jun 2023
·
Se alojó 5 noches
Small resort, nice and cozy and easy to walk through and find everything. One main bar and pool, plus a side pool for quiet relaxation. We didn't use all the amenities, but we did notice a gym, tennis court, chess board, ping pong table, and a kid's club (I know I am missing certain things). There were 3 specialty restaurants: Mexican food, Italian food, and Steakhouse. Good size resort for a small trip (i.e. one week). There were also extra excursions that were offered for an extra price. Riu Lupita did make special accomodations for my partner's birthday, which was really something extra! 8/10 great resort for the cost.
Small resort, nice and cozy and easy to walk through and find everything. One main bar and pool, plus a side pool for quiet relaxation. We didn't use all the amenities, but we did notice a gym, tennis court, chess board, ping pong table, and a kid's club (I know I am missing certain things). There were 3 specialty restaurants: Mexican food, Italian food, and Steakhouse. Good size resort for a small trip (i.e. one week). There were also extra excursions that were offered for an extra price. Riu Lupita did make special accomodations for my partner's birthday, which was really something extra! 8/10 great resort for the cost.
8
Anne
29 may 2025
·
Se alojó 8 noches
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
6
Grace Eboselume
27 may 2025
·
Se alojó 3 noches
Budget friendly, no beach on site
Budget friendly, no beach on site
8
DANIEL
6 may 2025
·
Se alojó 2 noches
Un lugar agradable, solo que despues de las 9pm ya no hay opciones de comida o snacks, el Beach Club fue lo mejor
Un lugar agradable, solo que despues de las 9pm ya no hay opciones de comida o snacks, el Beach Club fue lo mejor
8
Stuart
30 abr 2024
·
Se alojó 3 noches
I don’t really know how to review this place. For an all inclusive the food was above average. The property was calm and had a lot of wildlife which was nice. The workers and employees were well above average for an all inclusive. The value for the price was excellent. The bus to the beach was okay. The beach was nice, the ocean not able to swim in. Drinks were strong and decent liquor selection. You got a free pass to the Riu party. The nightly entertainment was above average.
I don’t really know how to review this place. For an all inclusive the food was above average. The property was calm and had a lot of wildlife which was nice. The workers and employees were well above average for an all inclusive. The value for the price was excellent. The bus to the beach was okay. The beach was nice, the ocean not able to swim in. Drinks were strong and decent liquor selection. You got a free pass to the Riu party. The nightly entertainment was above average.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: muchos encontraron las habitaciones y los alrededores muy limpios, pero otros notaron olores a humedad, moho o plagas en las habitaciones, y a veces agua turbia en la piscina.
Reseñas de huéspedes relacionadas
10
Yagwatie
20 feb 2025
·
Se alojó 3 noches
The cleanliness
The cleanliness
10
Joseph
8 ene 2024
·
Se alojó 4 noches
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
I had an excellent time. The facilities were very clean, the staff was very nice and helpful and anything I needed was either accessible or the resort would have it accessible for me.
4
Margaret
15 jul 2025
·
Se alojó 3 noches
Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.
Water in the pool by restaurants wasn’t clear enough and water in the pool in quite area was dirty a lot of bags floatingin the water and stuff from the trees when we got checked in in the room I was shocked The area when the ceiling fan touched the ceiling was full of webs and dirt. The lamp on the wall by the bed was hanging out, was broken. The pictures on the wall they were dirty, and the sheets were dirty. The extra blankets was stiffed as a linen fabric very Very old the view from the room was like Bumped area a lot of pieces of the Building walls. When I booked this resort it did show its four stars resorts I don’t think so!! Dose not has even too it’s very poor. We had to drive to the beach every day about 15-20 minutes I’m very old buses, and we weren’t able to swim in the sea because of seaweed covered almost half of the Beach because nobody Took care of it . Seaweed season is all over Caribbean area. Any other resorts take care of it we weren’t even able noticed that it is seaweed season. In this resort the smell terrible smell was all around because of the seaweed laying on the beach forever and no access to the sea to swim at all I am very disappointed. I would never recommend to anybody to visit this resort. We paid 600 per person for three days and it was price on sale. I don’t understand the pictures on Expedia showing beautiful rooms and area all these pictures do not match even in 1/3 of a reality. Stuff of the hotel is very very nice.
6
Sharnita
4 oct 2025
·
Se alojó 4 noches
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
10
Abdelwahab
4 feb 2026
·
Se alojó 6 noches
La chambre est grande et spacieuse dotée d'un lit king size nous avons eu la chance d'avoir une chambre à étage comme nous l'avions spécifié de la réservation. Le ménage est fait tous les jours ma chambre a toujours été impeccable
La chambre est grande et spacieuse dotée d'un lit king size nous avons eu la chance d'avoir une chambre à étage comme nous l'avions spécifié de la réservation. Le ménage est fait tous les jours ma chambre a toujours été impeccable
8
Mark
25 may 2024
·
Se alojó 6 noches
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
2
Hector
12 ene 2025
·
Se alojó 7 noches
Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.
Beds were hard. Water would fall out the shower leavening water everywhere. Mold on mirrors and walls.
6
David
30 jul 2025
·
Se alojó 4 noches
Mildew dresser and our sheets
Mildew dresser and our sheets
8
MIGUEL
6 ago 2024
·
Se alojó 5 noches
Hotel limpio y seguro lo que genera tranquilidad
Hotel limpio y seguro lo que genera tranquilidad
2
Robert Carl
30 sept 2025
·
Se alojó 14 noches
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son básicas y anticuadas, y los colchones se describen repetidamente como muy firmes; algunos informan sobre ruido y olores a humedad, mientras que otros las encontraron espaciosas. Las comodidades son sencillas, con televisores antiguos y sin ascensores.
Reseñas de huéspedes relacionadas
4
CJ
31 oct 2025
·
Se alojó 7 noches
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
Most of the staff were very nice. There were a few bartenders who mocked me for my Spanish speaking efforts. The beds were rock hard, like sleeping on the floor. The food options between breakfast and dinner were VERY limited. The wildlife on property was a nuisance—an infestation if you will. There is a shuttle to the beach, that runs every 30 minutes, so that was nice.
8
SHERRY
21 oct 2025
·
Se alojó 4 noches
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
Loved my stay the staff was super friendly. Although, the property bed was more on the firm stiff side and the shower temperature was set on cool vs hot. The bathroom sink got more hotter than the shower which I found odd. However, wouldn’t mind going back as everything was organized down to the beach transportation.
8
Esteban
20 jul 2024
·
Se alojó 3 noches
Camas muy duras, la atención por parte de servicio al cuarto pecima. De ahi en general todo estubo bien
Camas muy duras, la atención por parte de servicio al cuarto pecima. De ahi en general todo estubo bien
6
Rejean
21 nov 2024
·
Se alojó 1 noche
I asked a room far form all noises. I could hear music...young people screaming late at night and I had a family with young peopleand babies as a neighbour
I asked a room far form all noises. I could hear music...young people screaming late at night and I had a family with young peopleand babies as a neighbour
6
Sharnita
4 oct 2025
·
Se alojó 4 noches
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
10
Abdelwahab
4 feb 2026
·
Se alojó 6 noches
La chambre est grande et spacieuse dotée d'un lit king size nous avons eu la chance d'avoir une chambre à étage comme nous l'avions spécifié de la réservation. Le ménage est fait tous les jours ma chambre a toujours été impeccable
La chambre est grande et spacieuse dotée d'un lit king size nous avons eu la chance d'avoir une chambre à étage comme nous l'avions spécifié de la réservation. Le ménage est fait tous les jours ma chambre a toujours été impeccable
6
CLAIRE ELAINE
14 feb 2024
·
Se alojó 3 noches
Bed was extremely hard. Food was ok but not amazing. The pool cleanliness was questionable.
Bed was extremely hard. Food was ok but not amazing. The pool cleanliness was questionable.
8
Sara
3 ene 2023
·
Se alojó 4 noches
Overall the price/value is okay. Starting with the positives: the food is great, you have many options to choose from. We stayed for NYE and they made it extra special by including different types of seafood, finger food, charcuteries and cheeses, meats, fish… also my husband was sick one night and the Front Office Team called a doctor and she was in our room in just 20 mins so that really helped! What I found wasnt too great was the bed. You can feel the mattress is old, hard and “boney”, you can feel the springs. Also the pillows are very soft. The rest of the hotel has a feeling of having stuck in the 70s however if you are looking for an affordable all inclusive hotel near the beach Id say this is a good option as most of the other hotels facing the beach require a longer stay and are more expensive.
Overall the price/value is okay. Starting with the positives: the food is great, you have many options to choose from. We stayed for NYE and they made it extra special by including different types of seafood, finger food, charcuteries and cheeses, meats, fish… also my husband was sick one night and the Front Office Team called a doctor and she was in our room in just 20 mins so that really helped! What I found wasnt too great was the bed. You can feel the mattress is old, hard and “boney”, you can feel the springs. Also the pillows are very soft. The rest of the hotel has a feeling of having stuck in the 70s however if you are looking for an affordable all inclusive hotel near the beach Id say this is a good option as most of the other hotels facing the beach require a longer stay and are more expensive.
6
Megan
9 ene 2025
·
Se alojó 7 noches
The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty
The staff were really wonderful. Everyone was kind and willing to help with anything we needed. The food could be improved. It’s buffet style so there were often lukewarm items that should be kept hot or cold. Some days it was hard to find anything that looked appetizing in the main restaurant. The fresh fruit was delicious and always available for meals and snacks. The grounds were beautiful but the room was lackluster. It was not pretty or very decorated but it was clean. The TV reception wasn’t good so the picture was full of static and they weren’t smart TVs so we couldn’t screen share or use our own devices to watch movies. There is an ATM and a currency exchange at the front desk, which was very convenient. We saw wildlife: lizards, coati, sereque, deer, and lots of birds right on the grounds. The beach access was not as convenient as other RIU resorts in the area because there’s no direct path - you need to take a shuttle bus to get there and it’s about a 15 minute trip. This ended up being a minor issue because we didn’t want to spend much time at the crowded beach. This was not a calm, tranquil beach like Akumal. It was full of people and loud music and squeezed between other resort beach areas. It was difficult to walk in the surf because the beach was eroding away. One day a palm tree washed into the ocean, leaving a waist high ledge made of plastic sacks of sand to keep the rest from washing away. There was caution tape up across the whole horizon line. Not pretty
2
Marian
4 ago 2024
·
Se alojó 6 noches
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal es ampliamente elogiado por su amabilidad y disposición en todos los departamentos. Aun así, algunos huéspedes experimentaron respuestas lentas o poco útiles en la recepción, barreras idiomáticas o una mala gestión de incidentes específicos.
Reseñas de huéspedes relacionadas
10
mya
29 abr 2025
·
Se alojó 1 noche
Friendly and helpful staff.
Friendly and helpful staff.
2
Oscar
14 oct 2025
·
Se alojó 4 noches
El personal de meseros y cocina muy atentos , el resto bien en general , lo que estuvo pésimo fue la atención recibida al momento de sufrir un accidente al salir de la alberca con mi bebé de 9 meses en brazos, donde hubo heridas expuestas , golpes y un esguince , la ayuda tardo en llegar y cuando llegó el maletín de primero auxilios estaba prácticamente vacío tuvieron que ir por material de curación y regresar conmigo, todo esto a paso de tortuga y con unas ganas que mejor otro huésped tomo la iniciativa y al tener conocimientos médicos (es un enfermero retirado) se movió y les pidió el material para hacerlo el mismo , pidió hielo en la barra para aplicarme en el golpe , otro huésped fue por un ungüento para desinflamar y otro huésped más trajo paracetamol para el dolor y el personal del hotel nada más viendo sin intención de ofrecer ayuda y todavía dice ayyy yo pensé que se había pegado en la cabeza , queee !!!!????? A lo que ya molesta le respondí , nooooooo imagínese que me hubiera pegado en la cabeza con la atención que estoy recibiendo de su parte ya me habría muerto , cero preocupación por el incidente , se retiraron preguntándome por 3era vez mi número de habitación y que si necesitaba otra ves ayuda fuera a la recepción , el corte más profundo siguió sangrando y el huésped que me curó llegó a mi habitación con material de curación que compro en la tienda de recuerdos y me hizo unos moños para unir la piel y que ayudara cerrar por que se requería de sutura .
El personal de meseros y cocina muy atentos , el resto bien en general , lo que estuvo pésimo fue la atención recibida al momento de sufrir un accidente al salir de la alberca con mi bebé de 9 meses en brazos, donde hubo heridas expuestas , golpes y un esguince , la ayuda tardo en llegar y cuando llegó el maletín de primero auxilios estaba prácticamente vacío tuvieron que ir por material de curación y regresar conmigo, todo esto a paso de tortuga y con unas ganas que mejor otro huésped tomo la iniciativa y al tener conocimientos médicos (es un enfermero retirado) se movió y les pidió el material para hacerlo el mismo , pidió hielo en la barra para aplicarme en el golpe , otro huésped fue por un ungüento para desinflamar y otro huésped más trajo paracetamol para el dolor y el personal del hotel nada más viendo sin intención de ofrecer ayuda y todavía dice ayyy yo pensé que se había pegado en la cabeza , queee !!!!????? A lo que ya molesta le respondí , nooooooo imagínese que me hubiera pegado en la cabeza con la atención que estoy recibiendo de su parte ya me habría muerto , cero preocupación por el incidente , se retiraron preguntándome por 3era vez mi número de habitación y que si necesitaba otra ves ayuda fuera a la recepción , el corte más profundo siguió sangrando y el huésped que me curó llegó a mi habitación con material de curación que compro en la tienda de recuerdos y me hizo unos moños para unir la piel y que ayudara cerrar por que se requería de sutura .
10
Quintasha
11 sept 2025
·
Se alojó 3 noches
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
I really had a good time and this was my first international trip and it was wonderful. The staff was helpful and nice. 10/10
2
Viviana
4 ene 2025
·
Se alojó 7 noches
Check-in was considerably long by someone with not experience. Offered us rooms that they were not available and didn’t have our room by the checking time. The boy at the towel station was extremely rude and disrespectful toward to us when we tried to exchange our towels for clean us they were denied to us because the have “a rule” of only one towel per day. There were not accommodations to anything and upper management seems to have a very cocky attitude when we brought our concerns. Not friendly or willing to listen our concerns. There only good person was the bus driver which was kind and friendly everyday, but everyone else seems to be so entitled and with a little tiny mind to be able to understand they are providing a service to the people who come from far away to spend a good amount of money to be treated like they are making us a favour which maybe they need to reflect and think that places like this runs because of the tourist. If you’re looking for a place where you want to feel comfortable, welcomed and relax STAY AWAY FROM THIS PLACE.
Check-in was considerably long by someone with not experience. Offered us rooms that they were not available and didn’t have our room by the checking time. The boy at the towel station was extremely rude and disrespectful toward to us when we tried to exchange our towels for clean us they were denied to us because the have “a rule” of only one towel per day. There were not accommodations to anything and upper management seems to have a very cocky attitude when we brought our concerns. Not friendly or willing to listen our concerns. There only good person was the bus driver which was kind and friendly everyday, but everyone else seems to be so entitled and with a little tiny mind to be able to understand they are providing a service to the people who come from far away to spend a good amount of money to be treated like they are making us a favour which maybe they need to reflect and think that places like this runs because of the tourist. If you’re looking for a place where you want to feel comfortable, welcomed and relax STAY AWAY FROM THIS PLACE.
10
Owen
2 dic 2024
·
Se alojó 4 noches
Great place! Super friendly staff!
Great place! Super friendly staff!
10
Kevin Andrew
20 sept 2025
·
Se alojó 7 noches
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
I loved the service we had at the front desk to our maid and the guy that filled up our room fridge with beer water pop. The staff was really friendly and helpful. Thanks again Riu Lupita as this was the second time we’ve stayed there. O yes and do go have à la cart Steakhouse. At the beach it’s GREAT
8
Anne
29 may 2025
·
Se alojó 8 noches
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
Pros: Food - was excellent, Staff - Very helpful and understanding Entertainment - Was done before it got too late Room Attendants - Most were very good and went the extra mile for the guests. The Shop Clerk inside the hotel was very helpful. Cons - There were two pools - One was kept great and the other quiet pool had leaves and particulars in the water. There was no direct access to the peach and you have to take a bus to get to it. That was a bummer. Some of the Front Desk Clerks were not too sure as to what to do in certain situations. They were not proactive. The toilet bowl had a crack in it. One of the two cups left in my room to make coffee was chipped. Under the bed was not properly cleaned prior to our arrival. Some of the guests were not on their best behavior around other guests. Police Presence was required on one of the evenings we were there.
6
Angela
20 ago 2025
·
Se alojó 3 noches
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
2
MARCO ANTONIO
31 mar 2024
·
Se alojó 1 noche
La propiedad está bien solo es el personal de recepción son muy groseras mienten y te tratan muy mal principalmente las dos chicas que están el domingo 31 a las 12 pm no se como se llaman
La propiedad está bien solo es el personal de recepción son muy groseras mienten y te tratan muy mal principalmente las dos chicas que están el domingo 31 a las 12 pm no se como se llaman
8
Christine
26 abr 2025
·
Se alojó 4 noches
Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!
Very nice, staff was excellent. Could have had a bit more entertainment but overall great stay and would use Riu again!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
No está frente a la playa; el acceso se realiza mediante un servicio de transporte de 10 a 15 minutos que suele operar cada 30 minutos y termina al atardecer. A los huéspedes les gusta el entorno seguro y vallado y la proximidad a la Quinta Avenida, pero ir caminando a la playa no es práctico.
Reseñas de huéspedes relacionadas
8
Isabelle
5 mar 2024
·
Se alojó 3 noches
Un petit resort tout inclus avec tout à proximité sauf la plage. Nous devions prendre un autobus qui passe à chaque demi-heure pour se rendre à la plage (12 minutes). Quelques fois, l’autobus est plein, nous devons attendre le prochain. Le vendredi soir, super party au RIU Tequila. Attention, encore une fois, autobus au demi-heure, rien ne se fait à pieds. Le buffet correct mais décevant pour le Mexique. 2 petites piscines. Une tranquille et l’autre pour la famille. Le kid club était fermé.
Un petit resort tout inclus avec tout à proximité sauf la plage. Nous devions prendre un autobus qui passe à chaque demi-heure pour se rendre à la plage (12 minutes). Quelques fois, l’autobus est plein, nous devons attendre le prochain. Le vendredi soir, super party au RIU Tequila. Attention, encore une fois, autobus au demi-heure, rien ne se fait à pieds. Le buffet correct mais décevant pour le Mexique. 2 petites piscines. Une tranquille et l’autre pour la famille. Le kid club était fermé.
10
Eduardo
22 nov 2024
·
Se alojó 1 noche
Todo excelente, buena opción y servicio, excelente relación calidad precio y muy cerca de la 5ta avenida para también salir a pasear y conocer playa del carmen
Todo excelente, buena opción y servicio, excelente relación calidad precio y muy cerca de la 5ta avenida para también salir a pasear y conocer playa del carmen
6
Jose
4 ene 2023
·
Se alojó 19.360 noches
The property is far away from the beach. The bus ride takes about 14 minutes to get to the beach and is only limited to the daytime. You'll have to walk about 25-30 minutes or pay a cab if you want a night stroll on the beach.
The property is far away from the beach. The bus ride takes about 14 minutes to get to the beach and is only limited to the daytime. You'll have to walk about 25-30 minutes or pay a cab if you want a night stroll on the beach.
10
Carole
4 ene 2024
·
Se alojó 7 noches
Site de grandeur humaine. Hôtel familial et convivial. L'équipe et l'animation est A . Cet hôtel n'est pas sur le bord de la mer mais la navette nous y amène au 30 minutes et le Riu Lupita a une station pour le lunch et la plage. Nous avons adoré notre séjour. Je vous le recommande.
Site de grandeur humaine. Hôtel familial et convivial. L'équipe et l'animation est A . Cet hôtel n'est pas sur le bord de la mer mais la navette nous y amène au 30 minutes et le Riu Lupita a une station pour le lunch et la plage. Nous avons adoré notre séjour. Je vous le recommande.
6
Sharnita
4 oct 2025
·
Se alojó 4 noches
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
I recently stayed at this hotel resort and had a mixed experience. On the plus side, the service was amazing from start to finish. We received a welcome drink, and the guest services team was super helpful. However, the food was just okay - nothing spectacular. One thing to note is that the resort isn't directly on the beach, and you'll need to catch a shuttle that runs on a limited schedule. The pool was nice, but the hours were restricted, and I wished it was open 24/7 with swim-at-your-own-risk signs. The rooms were clean but basic, and the beds were extremely hard - almost rock-hard. The bathrooms were decent, but nothing to write home about. Overall, the pros outweighed the cons for us, but I’d recommend being aware of these details before booking. I met some great people while traveling here. I would book again if needed to make a last minute trip.
8
Suzanne
21 mar 2024
·
Se alojó 7 noches
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
I liked the fact that it was a smaller resort. I wish the beach would off been closer to the resort.
8
Libert Andrea celeste
10 jun 2024
·
Se alojó 5 noches
Es un lugar muy bueno, es mucho más económico que los que están a pie de playa y cuenta con beach club para estar ahí en la playa, el transporte sale cada 30 minutos y no tiene costo extra. La vdd vale muchísimo la pena
Es un lugar muy bueno, es mucho más económico que los que están a pie de playa y cuenta con beach club para estar ahí en la playa, el transporte sale cada 30 minutos y no tiene costo extra. La vdd vale muchísimo la pena
10
ihar
12 dic 2023
·
Se alojó 8 noches
Отель Руи Лупита оставил положительное впечатление. Расположен не на первой линии но есть трансфер каждые полчаса .Занимает 10 минут. Но можно за 10 минут дойти до пляжа через гольф поле. Трансфер позволяет выйти рядом с городом но надо учитывать что трансфер только до 19 часов. Далее надо будет использовать такси 150 пессо. Сувениры в городе дорогие. Оптимально покупать за наличные в Чиченице. Питание в отеле великолепное .Выбор хороший. Ресторан со стейками находится на пляже и туда есть трансфер. Сам ужин занимает более двух часов . Стейк достойный, но не стоит на мой взгляд потраченного времени. В основном ресторане разнообразнее питание. Анимация средняя. Пенная тасовка в бассейне весело. Выезд на вечеринку в Рупиту соседнюю -весело и для разнообразия не плохо. В отеле есть возможность оставить вещи перед вылетом и пользоваться услугами отеля а потом принять душ. Из развлечений есть волейбол и настольный тенис и другая активность. Спиртное разнообразное и большой выбор коктейлей. Вечеринки с караоке на любителя. На пляже лежаков хватает но находятся они под пальмами и чтобы укрыться от солнца приходится их постоянно передвигать. Море не всегда спокойное но не глубокое. В ноябре водорослей было мало. На территории отеля и пляжа безопасно. Могу рекомендовать отель в соотношении цена-качество.
Отель Руи Лупита оставил положительное впечатление. Расположен не на первой линии но есть трансфер каждые полчаса .Занимает 10 минут. Но можно за 10 минут дойти до пляжа через гольф поле. Трансфер позволяет выйти рядом с городом но надо учитывать что трансфер только до 19 часов. Далее надо будет использовать такси 150 пессо. Сувениры в городе дорогие. Оптимально покупать за наличные в Чиченице. Питание в отеле великолепное .Выбор хороший. Ресторан со стейками находится на пляже и туда есть трансфер. Сам ужин занимает более двух часов . Стейк достойный, но не стоит на мой взгляд потраченного времени. В основном ресторане разнообразнее питание. Анимация средняя. Пенная тасовка в бассейне весело. Выезд на вечеринку в Рупиту соседнюю -весело и для разнообразия не плохо. В отеле есть возможность оставить вещи перед вылетом и пользоваться услугами отеля а потом принять душ. Из развлечений есть волейбол и настольный тенис и другая активность. Спиртное разнообразное и большой выбор коктейлей. Вечеринки с караоке на любителя. На пляже лежаков хватает но находятся они под пальмами и чтобы укрыться от солнца приходится их постоянно передвигать. Море не всегда спокойное но не глубокое. В ноябре водорослей было мало. На территории отеля и пляжа безопасно. Могу рекомендовать отель в соотношении цена-качество.
6
Grace Eboselume
27 may 2025
·
Se alojó 3 noches
Budget friendly, no beach on site
Budget friendly, no beach on site
8
Olga
13 nov 2024
·
Se alojó 8 noches
Overall it was good, staff and dining was super. The flip point is that it’s rather far away from the oceanfront and area around the resort is not suitable for walking due to golf club property.
Overall it was good, staff and dining was super. The flip point is that it’s rather far away from the oceanfront and area around the resort is not suitable for walking due to golf club property.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La comida y las bebidas son inconsistentes: muchos mencionan variedad limitada o sabor mediocre, escasas opciones entre comidas y bebidas de baja calidad. Los restaurantes especializados tienen una capacidad limitada y colas tempranas, y los locales del club de playa cierran temprano.
Reseñas de huéspedes relacionadas
6
Garland
5 ago 2025
·
Se alojó 4 noches
Food choices wasnt that good.
Food choices wasnt that good.
4
Essence
20 jul 2024
·
Se alojó 3 noches
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
6
Teal
5 may 2024
·
Se alojó 4 noches
Property and grounds were very pretty and in great condition. Staff were very friendly and attentive. Food presentation was pretty but flavor was terrible. Food was either over cooked, over salted, flavorless and just not good. Drinks weren’t that great either. There also is a really gross smell around the bar (we were thinking it must be the drainage system) that smelled like a combo of body odor and fish sauce. Gym facility was perfect for what was needed (weights, treadmill, elliptical, trx). The beach (there’s an 15 min bus between this resort and the next Riu on the beach) was pretty and had a nice lady out. Overall, it worked for the quick getaway we wanted but it was too bad the food was no good.
Property and grounds were very pretty and in great condition. Staff were very friendly and attentive. Food presentation was pretty but flavor was terrible. Food was either over cooked, over salted, flavorless and just not good. Drinks weren’t that great either. There also is a really gross smell around the bar (we were thinking it must be the drainage system) that smelled like a combo of body odor and fish sauce. Gym facility was perfect for what was needed (weights, treadmill, elliptical, trx). The beach (there’s an 15 min bus between this resort and the next Riu on the beach) was pretty and had a nice lady out. Overall, it worked for the quick getaway we wanted but it was too bad the food was no good.
8
PASCUAL
8 ago 2024
·
Se alojó 3 noches
Buen hotel con adecuada relación calidad precio, las habitaciones con lo suficiente de espacio y equipo, aunque las camas un poco duras e incomodas. La comida adecuada, no es premium, pero por el costo esta mas que adecuado, hay un restaurante de cortes con reservación con un horario reducido y poca espacio, solo 40 personas, solo puedes reservar a las 7am y en 10 minutos se acaba el cupo, pero si hay grupos, con 2 o 3 personas que reserven se acabo el cupo para el día. Las albercas y el ambiente en general en excelente estado, el club de playa igualmente con buen servicio y espacio. El trato del personal muy amable y servicial, sin duda hace que pases por alto los detalles como el confort de las habitaciones. y la variedad de opciones de alimentos, pero sin duda es un buen hotel al que se puede volver sin ningun problema.
Buen hotel con adecuada relación calidad precio, las habitaciones con lo suficiente de espacio y equipo, aunque las camas un poco duras e incomodas. La comida adecuada, no es premium, pero por el costo esta mas que adecuado, hay un restaurante de cortes con reservación con un horario reducido y poca espacio, solo 40 personas, solo puedes reservar a las 7am y en 10 minutos se acaba el cupo, pero si hay grupos, con 2 o 3 personas que reserven se acabo el cupo para el día. Las albercas y el ambiente en general en excelente estado, el club de playa igualmente con buen servicio y espacio. El trato del personal muy amable y servicial, sin duda hace que pases por alto los detalles como el confort de las habitaciones. y la variedad de opciones de alimentos, pero sin duda es un buen hotel al que se puede volver sin ningun problema.
6
Diana
3 feb 2026
·
Se alojó 1 noche
la comida muy mala
la comida muy mala
6
Shannon
11 feb 2025
·
Se alojó 4 noches
the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.
the food was amazing I liked the relaxed atmosphere I like that the rules were not over the top restrictive and and the staff were great especially the entertainment staff and main bartenders. The silent disco was so fun so was the foam party. The night club/disco only played Spanish music shower tiles were really nice in my room and the ac was good my bed was comfortable and the drinks were good.
4
David
8 feb 2024
·
Se alojó 6 noches
The property doesn’t have immediate access to the beach! The restaurant and bar in the beach area closed at 5 pm so if you plan to stay for the Sunset no food or drinks will be available and you will have no transportation from the hotel to take you back. The beds are extremely firm making it very difficult to sleep. We were offered a mattress topper that helped a lot.
The property doesn’t have immediate access to the beach! The restaurant and bar in the beach area closed at 5 pm so if you plan to stay for the Sunset no food or drinks will be available and you will have no transportation from the hotel to take you back. The beds are extremely firm making it very difficult to sleep. We were offered a mattress topper that helped a lot.
6
Angela
20 ago 2025
·
Se alojó 3 noches
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
Food choices were horrible! Check in was great, thereafter was horrible! Wait staff could not understand English. The only waitstaff was great were Delfino and Santos at the bar. Everyone else was not great! Our anniversary ended up horribly due to us not being accommodated for the restaurant. We kept trying to make a reservation but were told we couldn’t and then when we tried to get food, was told we needed a reservation! Our first experience at a RIU resort was not great at all!
8
DANIEL
6 may 2025
·
Se alojó 2 noches
Un lugar agradable, solo que despues de las 9pm ya no hay opciones de comida o snacks, el Beach Club fue lo mejor
Un lugar agradable, solo que despues de las 9pm ya no hay opciones de comida o snacks, el Beach Club fue lo mejor
2
Robert Carl
30 sept 2025
·
Se alojó 14 noches
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
Horrible hotel. First is was dirty, towels smell, roaches in the room, dirty pool. Then the buffet is garbage with the same things you don’t want to eat all the time and the people that work there are rude, wont even let you take a bowl of fruit to your room without harrassing you about it and asking you questions that don’t apply. One of the things I like es was that they have cats but they ruined that because I think my wife and I are the only ones who des then for 2 weeks except for when I specifically asked the staff to feed them and they acted like I was crazy. Thats maybe half of the horrible stuff. Any other hotel is better, don’t waist your money
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Enrique
2 ago 2026
·
Se alojó 3 noches
Excelente hotel me gustó mucjo
Excelente hotel me gustó mucjo
10
beatriz
27 jul 2026
·
Se alojó 3 noches
Habitación limpia pero ya necesita remodelación
Habitación limpia pero ya necesita remodelación
10
GUADALUPE DEL C
16 jun 2026
·
Se alojó 2 noches
gracias., todo excelente
gracias., todo excelente
10
Ma Antonia Gonzalez
6 may 2026
·
Se alojó 4 noches
Excelente actitud y calidad de servicio por todo el staff. Muy buen hotel
Excelente actitud y calidad de servicio por todo el staff. Muy buen hotel
10
Paola
1 may 2026
·
Se alojó 3 noches
Esta super bonito, me gusta que todo esta en el centro , alberca, restaurantes, recepción. El personal super amable, creo que es la primera vez en playa del carmen que no siento que tratan mejor a los extranjeros. Yo fui con mi mamá qué le cuesta trabajo caminar y aun así el camión al club de playa no fue un tema.
Esta super bonito, me gusta que todo esta en el centro , alberca, restaurantes, recepción. El personal super amable, creo que es la primera vez en playa del carmen que no siento que tratan mejor a los extranjeros. Yo fui con mi mamá qué le cuesta trabajo caminar y aun así el camión al club de playa no fue un tema.
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: NO DATA
- 2026-09-20: NO DATA
- 2026-09-21: 335.39999944458003USD
- 2026-09-22: 335.39999944458003USD
- 2026-09-23: 335.78383551330563USD
- 2026-09-24: 335.39999944458003USD
- 2026-09-25: 290.7667517715454USD
- 2026-09-26: 335.7638327392578USD
- 2026-09-27: 299.5192615692138USD
- 2026-09-28: 336.3999980224609USD
- 2026-09-29: 336.3999980224609USD
- 2026-09-30: 144.26762570343016USD
- 2026-10-01: 333.83505386657714USD
- 2026-10-02: 337.318689352417USD
- 2026-10-03: 337.318689352417USD
- 2026-10-04: 338.39999517822264USD
- 2026-10-05: 337.107942086792USD
- 2026-10-06: 337.107942086792USD
- 2026-10-07: 339.39999375610347USD
- 2026-10-08: 335.97979964294433USD
- 2026-10-09: 342.3999894897461USD
- 2026-10-10: 338.39999517822264USD
- 2026-10-11: 338.39999517822264USD
- 2026-10-12: 342.3999894897461USD
- 2026-10-13: 159.60241437683104USD
- 2026-10-14: 373.1221485595703USD
- 2026-10-15: 339.39999375610347USD
- 2026-10-16: 339.39999375610347USD
- 2026-10-17: 338.39999517822264USD
- 2026-10-18: 339.39999375610347USD
- 2026-10-19: 335.39999944458003USD
- 2026-10-20: 335.39999944458003USD
- 2026-10-21: 336.3999980224609USD
- 2026-10-22: 335.39999944458003USD
- 2026-10-23: 449.93087419128415USD
- 2026-10-24: 506.4000014801025USD
- 2026-10-25: 338.06159448242187USD
- 2026-10-26: 370.3999847015381USD
- 2026-10-27: 400.3999770690918USD
- 2026-10-28: 405.400004989624USD
- 2026-10-29: 406.4000035675049USD
- 2026-10-30: 403.01207312316893USD
- 2026-10-31: 605.3999657836914USD
- 2026-11-01: 527.6423519897461USD
- 2026-11-02: 539.0106886566161USD
- 2026-11-03: 541.7628741912841USD
- 2026-11-04: 607.2083426696777USD
- 2026-11-05: 608.399961517334USD
- 2026-11-06: 546.3544741912841USD
- 2026-11-07: 609.3999600952149USD
- 2026-11-08: 539.0106886566161USD
- 2026-11-09: 546.3544741912841USD
- 2026-11-10: 608.399961517334USD
- 2026-11-11: 615.3999515625USD
- 2026-11-12: 610.3999586730956USD
- 2026-11-13: 541.7628741912841USD
- 2026-11-14: 614.3999529846191USD
- 2026-11-15: 547.5023741912842USD
- 2026-11-16: 610.3999586730956USD
- 2026-11-17: 609.3999600952149USD
- 2026-11-18: 610.3999586730956USD
- 2026-11-19: 546.3544741912841USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este establecimiento no permite los cambios de nombre en las reservas. El nombre de la reserva debe coincidir con el nombre del huésped que se registra y se hospeda en el alojamiento. Se requiere un documento de identidad con foto.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y botiquín de primeros auxilios.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Debido a la normativa gubernamental mexicana, los hoteles y complejos Riu no cambiarán dólares estadounidenses por pesos mexicanos en sus establecimientos ubicados en México.
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el alojamiento antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- Para acceder a este alojamiento, no es necesario el coche.
Servicios populares
Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Mostrador turístico
Pistas de tenis
Actividades
Piscina
Pistas de tenis
Jardín
Campo de golf (cercano)
Windsurf
Piscina infantil
Piscina al aire libre
Música en directo
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking Onsite
General
Restaurante
Habitaciones para no fumadores
Servicio de masajes
Spa y centro de bienestar
Barbería/Salón de belleza
Club infantil
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Servicios
Mostrador turístico
Servicio de limpieza
Cajero automático
Alquiler de bicicletas
Zona para fumadores
Autoservicio de lavandería
24-Hour Front Desk
Internet
WiFi gratuito