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Kay Hotel

From

US$ 59

/noite

Kay Hotel - Image 1

Kay Hotel - Quarto

Kay Hotel - Quarto

Kay Hotel - Receção

Kay Hotel - Casa de banho

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From

US$ 59

/noite

Sobre este alojamento

Algumas das comodidades e serviços em destaque incluem Wi-fi grátis, apoio para excursões/compra de bilhetes e informações sobre passeios de bicicleta.

Quartos de não fumadores
Balcão de turismo
Serviços de limpeza
Cofre
Praia (na proximidade)
Depósito de bagagem

Localização

Calle 2 Norte, entre 5a Avenida y ZFM, Centro de Playa del Carmen, Playa del Carmen, Estado de Quintana Roo, México

Playa del Carmen (praia principal) (0.1 milhas)

Calle Quinta Avenida (0.1 milhas)

Parque dos Fundadores (0.1 milhas)

Portal Maya (0.1 milhas)

Terminal Marítimo de Playa Del Carmen (0.2 milhas)

Playacar (0.2 milhas)

Mais informações sobre a localização

Opções de quartos

4

Quarto Básico, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

Wi-Fi (gratuito)

Casa de banho privada

Cofre

5

Quarto Básico, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Dormidas 4

Wi-Fi (gratuito)

Casa de banho privada

Cofre

5

Quarto Júnior

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

Wi-Fi (gratuito)

Casa de banho privada

Cofre

Avaliações dos hóspedes sobre Kay Hotel

8

Bom

Com base em 252 avaliações verificadas

Quem se hospeda aqui?

Casal

55%

Grupos

27%

Individual

17%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

O Kay Hotel recebe opiniões mistas: os viajantes elogiam sua localização central e próxima à praia, perto da Quinta Avenida e do terminal ADO, mas muitos descrevem instalações desatualizadas e mal conservadas, com áreas fechadas, comodidades limitadas e barulho constante de bares próximos até tarde da noite.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

O Kay Hotel recebe opiniões mistas: os viajantes elogiam sua localização central e próxima à praia, perto da Quinta Avenida e do terminal ADO, mas muitos descrevem instalações desatualizadas e mal conservadas, com áreas fechadas, comodidades limitadas e barulho constante de bares próximos até tarde da noite.

A limpeza é uma preocupação recorrente, com relatos de roupa de cama manchada, odores desagradáveis, mofo, insetos e banheiros desgastados, embora alguns hóspedes tenham achado os quartos aceitavelmente limpos. O feedback sobre o serviço é inconsistente: alguns elogiam a recepção simpática, enquanto outros enfrentaram falta de atendimento, disputas sobre taxas extras, falhas de segurança e até mesmo a impossibilidade de sair do prédio pela manhã. No geral, é adequado para viajantes com orçamento limitado que se sintam confortáveis com o básico em um ambiente animado.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

As instalações são muito limitadas e desgastadas: não há elevador, as áreas do terraço e da piscina estão fechadas, e o acesso é oferecido, às vezes, em um clube de praia do outro lado da rua que vários hóspedes acharam sujo.

Avaliações dos hóspedes relacionadas

4

Francisco

8 de jul. de 2024

·

A estadia foi de 2 noites

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 de mar. de 2025

·

A estadia foi de 1 noite

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

4

Beatriz

23 de set. de 2025

·

A estadia foi de 1 noite

buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si

buena ubicacion cerca de trasporte y de tiendas y zona turistica no me gusto tienes qué subir tus maletas por escalera no ay elevador sistema de baño muy antiguo te cobran ahi un impuesto extra para ir por divercion y solo ir a dormir si

2

Adrian

25 de set. de 2025

·

A estadia foi de 2 noites

Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.

Las instalaciones no le dan mantenimiento, tienen óxido y huele a humedad.

8

JOSE LUIS

2 de set. de 2024

·

A estadia foi de 2 noites

No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.

No tiene elevador y me tocó hasta el tercer piso y en la página por internet no mencionan eso.....la alberca no está en el hotel sino en el de enfrente y demasiado sucia el agua. Ya se que ahí no me vuelvo a hospedar.

6

Todd

15 de fev. de 2024

·

A estadia foi de 7 noites

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

4

DONATO

17 de jun. de 2025

·

A estadia foi de 8 noites

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 de jan. de 2024

·

A estadia foi de 1 noite

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jose

5 de jun. de 2025

·

A estadia foi de 5 noites

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 de abr. de 2025

·

A estadia foi de 7 noites

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é uma reclamação frequente, incluindo roupa de cama manchada, mau cheiro, mofo, insetos e banheiros cansados; alguns hóspedes disseram que seus quartos estavam aceitavelmente limpos.

Avaliações dos hóspedes relacionadas

4

Tim

2 de jan. de 2025

·

A estadia foi de 2 noites

water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo

water for toilet, shower, sink was very weak and at times did not work. The bathtub water did not work only shower and it only sprinkled. The area was full of drug dealers and at night it was incredibly lpud with them doing karaoke or yelling or turning their stereo full blast. A dog can hear barking non stop throughout the night with nobody to stop the dog from barking.the area is very rusty so becareful where u put ur hands. There are small mites and ants all ober the floor so keep your things off ground. They only give u 2 towels and used shampoo

4

Carlos Iván Arriaga

2 de jan. de 2025

·

A estadia foi de 3 noites

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

2

Humberto

21 de mai. de 2025

·

A estadia foi de 2 noites

Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable

Espantoso , nada que ver con las fotos publicadas , holores muy desagradables en todo el cuato 0% recomndable

2

Jarmila

11 de fev. de 2026

·

A estadia foi de 2 noites

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

8

Ricardo

20 de mar. de 2024

·

A estadia foi de 1 noite

Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.

Hotel muy cercano a la playa y a la estacion del bus. Muy limpio, solo que hay que subir escaleras. Hotel viejo, basico, pero buen precio.

6

Jeremy

17 de jan. de 2024

·

A estadia foi de 1 noite

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Jake

20 de ago. de 2025

·

A estadia foi de 4 noites

Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.

Good location that was about it. I had booked 4 nights but was only able to stay one which I got 0 sleep. Place is dirty, no hot water in the shower, and felt very unsafe. Checked out early next morning and booked a better place.

6

Wieslaw

9 de fev. de 2025

·

A estadia foi de 4 noites

The seals around the shower tub are all but gone and in desperate need of upgrade/restoration

The seals around the shower tub are all but gone and in desperate need of upgrade/restoration

2

Bhranti

28 de fev. de 2025

·

A estadia foi de 3 noites

Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.

Property was not in good condition. Blankets and sheets had a strong unpleasant odor. Overall it was a terrible experience. This rundown property only deserves a one star.

2

Shawn David

9 de abr. de 2025

·

A estadia foi de 7 noites

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são básicos e antiquados, com vista para o mar em alguns; vários hóspedes relataram um forte barulho da rua à noite e problemas como água quente inconsistente ou acessórios com defeito.

Avaliações dos hóspedes relacionadas

8

CYNTHIA

19 de fev. de 2026

·

A estadia foi de 4 noites

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 de mai. de 2025

·

A estadia foi de 3 noites

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

6

Jeffrey

18 de mar. de 2025

·

A estadia foi de 1 noite

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Shea

31 de jul. de 2025

·

A estadia foi de 7 noites

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Todd

15 de fev. de 2024

·

A estadia foi de 7 noites

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

The hotel is old and neglected but the location and view are amazing, the rooftop is permanently closed and the street noise is all night long, but for the price, you get what you paid for.

2

Jarmila

11 de fev. de 2026

·

A estadia foi de 2 noites

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

6

Jeffrey

30 de abr. de 2025

·

A estadia foi de 3 noites

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 de nov. de 2024

·

A estadia foi de 2 noites

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

4

DONATO

17 de jun. de 2025

·

A estadia foi de 8 noites

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

8

Jodi-Anne

21 de out. de 2024

·

A estadia foi de 1 noite

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.

Just stayed one night, arrived late and left early. View from room was gorgeous but weather was not good to enjoy it.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é inconsistente: alguns hóspedes acharam a equipe simpática, mas outros relataram a ausência de funcionários na recepção ou a falta de resposta, disputas sobre taxas extras, falhas de segurança e até mesmo terem sido trancados dentro do hotel pela manhã.

Avaliações dos hóspedes relacionadas

6

Paola

26 de mai. de 2025

·

A estadia foi de 3 noites

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

8

Shannon

5 de jul. de 2024

·

A estadia foi de 3 noites

The staff is excellent..

The staff is excellent..

4

Carlos Iván Arriaga

2 de jan. de 2025

·

A estadia foi de 3 noites

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

Me gusto , la ubicacion cerca de la playa El personal amable No me gusto la limpieza del cuarto , toallas muy viejas, cortinas con hongos, las sabanas muy delgadas.

10

Edin

2 de nov. de 2024

·

A estadia foi de 2 noites

the place was nice and clean and all staf was very frendly.

the place was nice and clean and all staf was very frendly.

2

Jarmila

11 de fev. de 2026

·

A estadia foi de 2 noites

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

Extremely filthy. The towels had lipstick on them and some unidentifiable brown spots, the sink was stinking of cigaretes, the bed sheets had stains on them. The music from across the street blared laudly every day until midnight. On top of that, the reception wanted me to pay some environmental fee! Another couple who were checking in had also some discrepency, the hotel wanted them to pay for the second person in the room despite them booking a room for two. I dont know how this ended up. Never again Hotel Kay!

4

DONATO

17 de jun. de 2025

·

A estadia foi de 8 noites

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

ZERO FRONT DESK, NO HOT WATER, NO CHAIRS OR TABLES, NO TOWELS OR PILLOWS... AND HARDLY ANY AC

6

Jeremy

17 de jan. de 2024

·

A estadia foi de 1 noite

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

My experience here was OK. The staff was nice and friendly and the location was great. The building its is outdated. The top sheet on the bed had hair on it. Only 2 out of the 4 pillows had fresh lining. Whoever cleaned my room took my pesos off of the stand. It was only $7.00. The bathroom had footprints in the tub and small bugs everywhere. The AC worked great. And the view and balcony is amazing. The jacuzzi and upper terrace don’t look like it has been used in years. It was blocked off. My stay did come with free lounge chair access on the beach. It was an ok cheap place to stay for a couple days. I honestly would come back. That’s why I didn’t complain about any of the negative things. I got what I paid for. And I’m usually a luxury traveler so my opinion comes with a little bias. This was my first time in playa del Carmen. Like it better than Cancun Cozumel and Tulum. Follow my luxury travel on instagram @driptripjay

2

Justine

25 de jun. de 2025

·

A estadia foi de 3 noites

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

Nous avons vécu une expérience très préoccupante dans votre hôtel, avec de graves manquements à la sécurité. Quelqu’un est entré dans notre chambre et à fouillé nos affaires malgré notre demande de ne pas accéder à la chambre. Le matin de notre départ, nous étions enfermés à clé dans l’hôtel sans personnel, sans moyen de sortir, (et personne ne nous en a informé) puis aucune assistance n’a été apportée même en appelant l’hotel personne ne répondait. La poignée de la fenêtre du balcon était cassée, aucune caméra de surveillance ne fonctionnait, et le personnel a refusé de confirmer et documenter notre départ anticipé. Nous avons quitté après deux nuits au lieu de trois face à ces conditions inacceptables.

2

Jose

5 de jun. de 2025

·

A estadia foi de 5 noites

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

Had the mesquites welcome us when we got there no one was at the front desk ceiling was leaking old hotel

2

Shawn David

9 de abr. de 2025

·

A estadia foi de 7 noites

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

All the pictures on tthe website were about 40 years old. The entire hotel looked like a landlord special. Mold everywhere, the belchony railing is rusted and falling off. There are cracked loose tiles all over the stairwell. The pool was closed so they offered the pool across at the Riviera(which was filled with scum, hair, garbage) The only good thing was the cleaning staff. I bever complain about things but this i

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização altamente central e a poucos passos da praia, da Quinta Avenida e do terminal de ônibus ADO, facilitando o acesso a pé a todos os lugares. Várias avaliações mencionam a vida noturna agitada nas proximidades e alguns consideraram a área imediata um pouco perigosa.

Avaliações dos hóspedes relacionadas

8

CYNTHIA

19 de fev. de 2026

·

A estadia foi de 4 noites

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

You get what you pay for here: a bed, a fridge, and a decent shower. It’s definitely 'budget,' but you can’t beat the logistics. Being right off Quinta Avenida and so close to the Ferry/Parque Los Fundadores saved us a ton on transport. Plus, being walking distance to Walmart makes it easy to keep the mini-fridge stocked. A great crash pad for travelers who prioritize location over fancy amenities. You will also have access to the beach club close by (across the way).

6

Paola

26 de mai. de 2025

·

A estadia foi de 3 noites

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

Es bueno para llegar y descansar . Le falta mucho Mantenimiento. Los señores de recepción muy amables . Por distancia es perfecto ya que está muy cerca del ADO. En época de sargaso se acumula mucho en la zona .

4

Francisco

8 de jul. de 2024

·

A estadia foi de 2 noites

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

Not a very good location. The hotel is falling a part , old bathrooms and the hole building needs renovation

6

Jeffrey

18 de mar. de 2025

·

A estadia foi de 1 noite

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

The hotel is literally a 30 second walk to the beach, and if you have the "junior room" you can even see Cozumel from the bed. The hotel is severely "worn". Cracked tiles everywhere, plywood blocking roof access (no pool available), 4 flight walkup, no elevators. It's in the heart of Calle Norte, close to all the shops and restaurants, but the towels provided are a step above newspaper in terms of drying ability. The room had a malfunctioning TV, but good AC, fluctuating water pressure, but at least it did get hot on occasion. This is perfect for someone on a budget, but don't expect more than the absolute basics. Teens on spring break, or just wanting a cheap "on the beach" hotel, is what you're getting. At $60/night can't be much more picky. The downstairs tattoo salon does have a few hookers that will proposition you for "fiestas". The hammock in the room was a nice touch

8

Monica

5 de mar. de 2025

·

A estadia foi de 1 noite

Excellent location. Just know therenis no elevator nor help to carry your bags.

Excellent location. Just know therenis no elevator nor help to carry your bags.

8

Shea

31 de jul. de 2025

·

A estadia foi de 7 noites

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

Affordable place. Not a whole lot of amenities but the view and location are excellent. I would stay again.

6

Jeffrey

30 de abr. de 2025

·

A estadia foi de 3 noites

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

Don’t plan on having a car here, you’re inside the Calle Norte walking zone. Beach is right outside

6

Bruce

24 de nov. de 2024

·

A estadia foi de 2 noites

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

Very close to the beach.Quite noisy at night with 3 bars underneath and across the street.

6

Ricardo

19 de mai. de 2025

·

A estadia foi de 5 noites

Bad area, old property, front dirty ocean

Bad area, old property, front dirty ocean

8

Salvador

3 de set. de 2024

·

A estadia foi de 2 noites

Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...

Excelente ubicación, a media cuadra de la playa y cerca de la terminal de ADO...le falta limpieza en baños y regaderas, los muebles requieren pintura...

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

Não há informações suficientes nas avaliações.

Avaliações dos hóspedes relacionadas

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2

Eduardo

6 de mar. de 2025

·

A estadia foi de 3 noites

Péssimo Hotel. As fotos do anuncio são enganosas. Somente a localização é razoável para quem fosta de barulho a noite porque ele fica no centro.

Péssimo Hotel. As fotos do anuncio são enganosas. Somente a localização é razoável para quem fosta de barulho a noite porque ele fica no centro.

10

Alfredo

28 de ago. de 2026

·

A estadia foi de 2 noites

Me gustó la frescura, la habitación limpia, cero humedad. La cercanía con la playa y la ubicación.

Me gustó la frescura, la habitación limpia, cero humedad. La cercanía con la playa y la ubicación.

10

Juan Carlos

29 de jun. de 2026

·

A estadia foi de 3 noites

Exelente Servicio, precio, ubicacion y trato del personal.

Exelente Servicio, precio, ubicacion y trato del personal.

10

Douglas Charles

1 de jun. de 2026

·

A estadia foi de 5 noites

I had a great stay! Thank you

I had a great stay! Thank you

10

Karl

3 de mai. de 2026

·

A estadia foi de 1 noite

Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10

Staff was excellent. Room awesome. Only drawback.. No elevator. But the view makes up for it. Book the Junior suite room top floor. View 10/10

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