PUNTA ESMERALDA Hotel Boutique
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Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza donde sentarte a contemplar el paisaje. En este hotel de estilo mediterráneo encontrarás t...
Servicios
Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza donde sentarte a contemplar el paisaje. En este hotel de estilo mediterráneo encontrarás también conexión a Internet wifi gratis y una máquina expendedora.
Servicios empresariales
Tendrás check-out exprés, un servicio de recepción las 24 horas y un ascensor a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
En el restaurante Resto Esmeralda de este hotel encontrarás fabulosas opciones para almorzar. Si no quieres salir, puedes llamar al servicio de habitaciones con horario limitado.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 28 habitaciones con aire acondicionado y frigorífico. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El cuarto de baño está provisto de ducha y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, ventiladores y teléfono.
Ubicación
Si decides alojarte en PUNTA ESMERALDA Hotel Boutique, te encontrarás en una fantástica zona de Playa del Carmen (Luis Donaldo Colosio), apenas te separarán cinco minutos en coche de Playa Punta Esmeralda y Club de golf Gran Coyote Golf. Además, este hotel de playa se encuentra a 2,6 km de Playa Mamitas y a 4,9 km de Terminal marítima de Playa del Carmen.
Qué hay cerca
Playa Punta Esmeralda(0.7 millas)
Playa 88(0.7 millas)
Iglesia de Guadalupe(0.8 millas)
Playa Avenida Colosio(0.9 millas)
Plaza 28 de Julio(1.2 millas)
Playa Coco(1.3 millas)
Playa Mamitas(1.4 millas)
Super Chedraui Selecto Avenida 10(1.5 millas)
Club de golf Gran Coyote Golf(1.6 millas)
Quinta Avenida(1.6 millas)
Playa principal de Playa del Carmen(1.7 millas)
Estadio Mario Villanueva Madrid(1.7 millas)
Centro comercial Quinta Alegría(1.9 millas)
Temazcal Natura(2 millas)
Centro comercial Calle Corazón(2.1 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(23.9 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(32.8 millas)
Aeropuerto Internacional de Tulum (TQO)(67.1 millas)
WiFi gratuito
Ascensor
Pesca
Máquinas expendedoras
Registros de entrada y salida exprés
24-Hour Front Desk
Ubicación
CALLE 110 ENTE AVENIDAS 10 Y 15, Luis Donaldo Colosio, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Playa Punta Esmeralda (0.7 millas)
Playa 88 (0.7 millas)
Iglesia de Guadalupe (0.8 millas)
Playa Avenida Colosio (0.9 millas)
Plaza 28 de Julio (1.2 millas)
Playa Coco (1.3 millas)
Opciones de habitación
5
Suite, 2 camas de matrimonio
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Nevera
6
Suite, 1 cama de matrimonio grande, balcón
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Nevera
5
Suite, 1 cama de matrimonio grande
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 3
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Nevera
7
Suite, 2 camas de matrimonio, balcón
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Nevera
Reseñas de los huéspedes sobre PUNTA ESMERALDA Hotel Boutique
8
Bueno
Basado en 443 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hotel Punta Esmeralda Playa del Carmen, los viajeros destacan los precios bajos, el personal amable y el fácil acceso a la playa Punta Esmeralda, pero también señalan las instalaciones básicas, la distancia a la 5th Avenue y el mantenimiento inconsistente en las habitaciones y las áreas comunes.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hotel Punta Esmeralda Playa del Carmen, los viajeros destacan los precios bajos, el personal amable y el fácil acceso a la playa Punta Esmeralda, pero también señalan las instalaciones básicas, la distancia a la 5th Avenue y el mantenimiento inconsistente en las habitaciones y las áreas comunes.
Las opiniones sobre la ubicación están divididas: a algunos no les gusta la larga caminata o el viaje en taxi a las tiendas y restaurantes y expresan preocupaciones ocasionales sobre la seguridad en la zona residencial, mientras que otros la encontraron manejable. La comodidad de las habitaciones se describe como espaciosa pero muy austera, con algunas ventanas sin vistas al exterior, almohadas duras o luces brillantes, ruido notable y problemas de mantenimiento recurrentes como aire acondicionado, suministro de agua y accesorios poco fiables. El desayuno se describe repetidamente como escaso o inexistente, y la piscina en la azotea y el aparcamiento son positivos para algunos, pero limitados o mal mantenidos para otros. En general, espere una estancia económica y sin lujos, ideal para viajeros centrados en la playa.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
La piscina y la terraza en la azotea son un punto a favor para algunos, aunque el tamaño, la sombra y la limpieza varían. El aparcamiento es limitado o en la calle, y los servicios de bar o restaurante anunciados a menudo no estaban disponibles.
Reseñas de huéspedes relacionadas
8
Melony
20 dic 2022
·
Se alojó 19.341 noches
Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.
Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.
10
Jaime
27 mar 2025
·
Se alojó 3 noches
It was good pool at the nice.
It was good pool at the nice.
2
Dee
1 jul 2025
·
Se alojó 5 noches
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
2
Erin
7 dic 2024
·
Se alojó 4 noches
Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
4
Francis
27 mar 2023
·
Se alojó 13 noches
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
4
Beatriz
4 dic 2024
·
Se alojó 3 noches
Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
10
Hector
26 mar 2025
·
Se alojó 2 noches
Excelente estancia, está muy cerca de Playa Punta Esmeralda la cual es una de las más bonitas que tiene Playa del Carmen, pero el hotel si está muy alejado del centro, yo no tuve ningún inconveniente con este tema, atención muy amable en recepción y cuenta con una alberca en el techo, todo bien.
Excelente estancia, está muy cerca de Playa Punta Esmeralda la cual es una de las más bonitas que tiene Playa del Carmen, pero el hotel si está muy alejado del centro, yo no tuve ningún inconveniente con este tema, atención muy amable en recepción y cuenta con una alberca en el techo, todo bien.
10
Stan
24 ene 2022
·
Se alojó 1 noche
Nice hotel, pool area on top of the building was very nice, loved looking at the sunrise from the top of the roof
Nice hotel, pool area on top of the building was very nice, loved looking at the sunrise from the top of the roof
6
David
26 abr 2025
·
Se alojó 2 noches
A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
2
raul
20 abr 2025
·
Se alojó 1 noche
No tiene estacionamiento
No tiene estacionamiento
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones sobre la limpieza son variadas: varios huéspedes informan de ropa de cama manchada o con sangre, moho, plagas, olores persistentes y una piscina sucia, mientras que otros encontraron las habitaciones aceptablemente limpias. El servicio de limpieza y el mantenimiento parecen inconsistentes.
Reseñas de huéspedes relacionadas
2
Esmeralda
16 ene 2025
·
Se alojó 3 noches
The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
The rooms walls and ceiling are covered in black mold the windows don’t lock can’t keep your valuables and documents in the room without the fear of getting stolen and when I asked about the window they said they’ll check on it later and is all good to leave it and also was blood on the sheet covers with some black residue
2
Piel
20 ene 2025
·
Se alojó 5 noches
No servía el aire acondicionado, les hice el comentario para que me cambiaran de habitación y según la de siempre ya no tenían.. que si funcionaba el control, pero que pues tal vez no tenía gas... Osea! Te despertaban a las 9 am para el aseo Muy descuidadas las habitaciones Tienen humedad En la parte de arriba donde está la alberca, está sucio, con humedad... Nada como en las fotos.
No servía el aire acondicionado, les hice el comentario para que me cambiaran de habitación y según la de siempre ya no tenían.. que si funcionaba el control, pero que pues tal vez no tenía gas... Osea! Te despertaban a las 9 am para el aseo Muy descuidadas las habitaciones Tienen humedad En la parte de arriba donde está la alberca, está sucio, con humedad... Nada como en las fotos.
10
Cecy
30 abr 2025
·
Se alojó 1 noche
Limpio, confortable, muy atentos , hay estacionamiento , bonito el lugar , lo recomendaría
Limpio, confortable, muy atentos , hay estacionamiento , bonito el lugar , lo recomendaría
4
KEVIN SAMUEL
30 dic 2024
·
Se alojó 7 noches
Mala atención al cliente, no brindaron la información necesaria en el hotel! No fue buena la limpieza Habitación sin ventilación, paredes en mal estado, ducha en mal estado. Sábanas manchadas y no eran cambiadas día a día.
Mala atención al cliente, no brindaron la información necesaria en el hotel! No fue buena la limpieza Habitación sin ventilación, paredes en mal estado, ducha en mal estado. Sábanas manchadas y no eran cambiadas día a día.
2
Dee
1 jul 2025
·
Se alojó 5 noches
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
4
Francis
27 mar 2023
·
Se alojó 13 noches
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
4
Beatriz
4 dic 2024
·
Se alojó 3 noches
Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
Our experience staying in this hotel was very complicated. We filtered for a hotel with parking available, but the property has very limited parking space, so we had to park one night on the street. The room was not well kept, with paint fading from the walls and several bathroom issues. The A/C went out on our room one night, which we reported the next morning, but when we got back to the room they had done nothing to fix the issue. The front desk staff did their best, but we ended up 2 out 3 nights without A/C at a beach hotel. Overall, you get what you pay for with this property.
4
Sue
15 mar 2023
·
Se alojó 1 noche
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
4
DARIO
21 feb 2025
·
Se alojó 2 noches
Scarsissima pulizia della biancheria, TV non funzionante, problemi con l’aria condizionata e con i serramenti. Colazione limitatissima.
Scarsissima pulizia della biancheria, TV non funzionante, problemi con l’aria condizionata e con i serramenti. Colazione limitatissima.
2
Armando Alberto Malvaez De La
29 ene 2023
·
Se alojó 7 noches
We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.
We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.
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Habitaciones
Las habitaciones son generalmente espaciosas pero muy austeras, con pocos muebles y, en algunos casos, ventanas sin vistas al exterior o con poca privacidad y poca luz. El ruido de los pasillos se oye con facilidad y el aire acondicionado o los accesorios pueden ser poco fiables.
Reseñas de huéspedes relacionadas
6
Gerardo
19 abr 2025
·
Sencilla. Cuartos amplios. Estuvimos poco tiempo pero nos funcionó muy bien.
Sencilla. Cuartos amplios. Estuvimos poco tiempo pero nos funcionó muy bien.
8
Yadira
2 may 2024
·
Se alojó 2 noches
Cómodo el hotel solo que las ventanas no tenían cortinas, estaban con papel verde lo cual no se ve para ninguno de los 2 lados pero la luz de la terraza molestaba mucho en la habitación a la hora de dormir
Cómodo el hotel solo que las ventanas no tenían cortinas, estaban con papel verde lo cual no se ve para ninguno de los 2 lados pero la luz de la terraza molestaba mucho en la habitación a la hora de dormir
6
Richard
31 ene 2025
·
Se alojó 3 noches
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
6
Oscar Palomo
10 ene 2022
·
Se alojó 1 noche
Un foco hacia constante flashes y lastimaba la vista, no había teléfono para poder llamar a recepción y el cortinero estaba sobrepuesto y decayó tres veces
Un foco hacia constante flashes y lastimaba la vista, no había teléfono para poder llamar a recepción y el cortinero estaba sobrepuesto y decayó tres veces
2
Erin
7 dic 2024
·
Se alojó 4 noches
Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
Worst stay ever. A/C was leaking water, a lot of water. They had to come clean the puddle it left every night till they put a bucket. I asked to get moved to a different room and they said were full... there was mold on the walls from the moisture. The rooms in the ad have outside windows but most rooms only have a window into the hallway which is a danger. The ad shows bicycles but they do not have bicycles... very noisy with all the construction around the area and whenever someone closes a door it make a loud noise that everyone can hear... anyone talking in the hallway is going to wake you up so its a disaster if kids are staying there
4
Martin
26 mar 2025
·
Se alojó 2 noches
Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
Got a room on the 1st floor, with no blind except a transparent one! Everyone could see in the room, people on the street and people living in the apartment on the other side of the street! Room also had a humidity smell hidden with lot of perfume to hide it. We did ask to move to another room but we've been told there is no other available. We did ask to cancel and leave but again, not possible so we left. Very bad experience
8
Luis Antonio
4 may 2025
·
Se alojó 1 noche
Las almohadas son muy duras, fue un poco incómodo dormir.
Las almohadas son muy duras, fue un poco incómodo dormir.
6
David
26 abr 2025
·
Se alojó 2 noches
A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
A couple of km north of the main commercial area, hotel had nice roof pool and a simple breakfast. There were a few parking spots. My room was very basic and somewhat dark (window looked on to a corridor). Price was fair for PDC --- plus a good taco place opposite.
8
daniel
7 ene 2022
·
Se alojó 17 noches
j ai apprécié la tranquillité le seul moin les portes de chambre sont vide alors on entend tout se qui se passe dans la bâtisse
j ai apprécié la tranquillité le seul moin les portes de chambre sont vide alors on entend tout se qui se passe dans la bâtisse
8
Denis
22 feb 2025
·
Se alojó 1 noche
Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
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Servicio
El personal se describe con frecuencia como amable y servicial, pero el servicio es inconsistente, con respuestas lentas o poco útiles en ocasiones, problemas con las reservas o la asignación de habitaciones y dificultad para obtener cambios de habitación o extras.
Reseñas de huéspedes relacionadas
10
Cecy
30 abr 2025
·
Se alojó 1 noche
Limpio, confortable, muy atentos , hay estacionamiento , bonito el lugar , lo recomendaría
Limpio, confortable, muy atentos , hay estacionamiento , bonito el lugar , lo recomendaría
8
Jorge
24 nov 2024
·
Se alojó 2 noches
Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.
Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.
8
Angelita
29 jul 2025
·
Se alojó 2 noches
Todo muy bien y el personal muy atento. Limpio todo pero el inconveniente fue dos veces no avía agua en el baño
Todo muy bien y el personal muy atento. Limpio todo pero el inconveniente fue dos veces no avía agua en el baño
2
Dee
1 jul 2025
·
Se alojó 5 noches
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
Trust me when I say that this is not somewhere you want to stay. There were so many bad things about this accommodation that we just had to laugh about it, otherwise we would cry. The day staff was helpful when we first arrived and neither the fan nor AC nor TV worked in our room. She tried to help, but was not successful in fixing the problem. We stuck out the lack of AC in the extreme heat for 2 nights as there were no alternative rooms apparently, but we got no sleep because the room was stifling, plus no one in this hotel respects quiet hours and will happily be having loud conversations in the hallway for long periods of time in the middle of the night. To get a room change, we had to really fight and not take no for an answer from the night staff who seemed to be unwilling to help in any situation because it might make her actually lift a finger and do her job. Once we did get moved to a room on the same level as reception, we did finally have AC, but every night this lady was either talking loudly on the phone to her mates, or had friends at the front desk talking and laughing loudly from midnight to early hours of the morning. To then make this experience even more "exciting", the water went out for over 48hrs, the pool was a damn murky and dirty disgrace, the "breakfast provided" was literally sliced apple with maple syrup and a sprinkle of granola every day, and both rooms we had plus our friends in another room all had little bits of blood on the bedsheets.
6
Yuri
6 jul 2025
·
Se alojó 2 noches
1. A una de las 4 habs que reservé, durante la madrugada, le tocaron la puerta, al abrir era el recepcionista junto a la huésped de al lado a quien se le quedó la llave dentro de su habitación y a mi amiga le pidieron que lo dejara pasar (2 am) para ir a través del balcón de una habitación a la otra. Es absurdo e inaudito ya que se supone que recepción debe tener llaves maestras pero no solo eso, como irrumpen en la privacidad de un huésped para atender a otro a esa hora! 2. Cuando reserve 5 habitaciones, por error cancele una, siendo toda la reserva no reembolsable, no pasó ni 20 minutos y llame al hotel para que me reinstalaran la reserva que había cancelado y no quisieron . Me comuniqué a Expedía, quien hizo varios intentos con el hotel, pero sin éxito. Me parece una falta de empatía total.
1. A una de las 4 habs que reservé, durante la madrugada, le tocaron la puerta, al abrir era el recepcionista junto a la huésped de al lado a quien se le quedó la llave dentro de su habitación y a mi amiga le pidieron que lo dejara pasar (2 am) para ir a través del balcón de una habitación a la otra. Es absurdo e inaudito ya que se supone que recepción debe tener llaves maestras pero no solo eso, como irrumpen en la privacidad de un huésped para atender a otro a esa hora! 2. Cuando reserve 5 habitaciones, por error cancele una, siendo toda la reserva no reembolsable, no pasó ni 20 minutos y llame al hotel para que me reinstalaran la reserva que había cancelado y no quisieron . Me comuniqué a Expedía, quien hizo varios intentos con el hotel, pero sin éxito. Me parece una falta de empatía total.
10
Armando
4 jul 2024
·
Se alojó 2 noches
Excelente servicio muy atentos a tus necesidades
Excelente servicio muy atentos a tus necesidades
10
cesar
16 feb 2023
·
Se alojó 7 noches
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
8
Ana
16 mar 2025
·
Se alojó 4 noches
Excelente en relación calidad y precio, no di 5 estrellas porque el ruido se filtra fácilmente, la atención del staff fue excelente Paola, Marcelo, Lara y Dani, el hotel es cómodo.
Excelente en relación calidad y precio, no di 5 estrellas porque el ruido se filtra fácilmente, la atención del staff fue excelente Paola, Marcelo, Lara y Dani, el hotel es cómodo.
8
Mathias
10 mar 2025
·
Se alojó 2 noches
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
4
Marisol
11 ago 2025
·
Se alojó 1 noche
No son NADA amables, muy poca información, el desayuno incluido súper tardado, mucha lentitud y cero interés por la atención
No son NADA amables, muy poca información, el desayuno incluido súper tardado, mucha lentitud y cero interés por la atención
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Ubicación
Cerca de las playas públicas, pero lejos de las tiendas y restaurantes de la 5th Avenue, con opciones de comida limitadas en las cercanías. Algunos huéspedes se sintieron bien caminando o usando taxis, mientras que otros no les gustó el entorno residencial y el ruido ocasional de los perros.
Reseñas de huéspedes relacionadas
8
Jorge
24 nov 2024
·
Se alojó 2 noches
Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.
Es un hotel cómodo y se paso, en los alrededores no hay muchas opciones para comer y se encuentra a 4.5 km (50 min) caminando de la 5ta avenida. La alberca es cómoda y con una vista agradable. Los cuartos podrían recibir algo de mantenimiento general, así como el aire acondicionado (lo tuve que apagar por alergia). la calidad de atención del persona muy buena. En general, un hotel que vale por lo que se paga.
4
Natalie
8 abr 2023
·
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.
The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.
10
Steve
28 feb 2023
·
Se alojó 11 noches
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
6
Nancy
15 mar 2025
·
Se alojó 11 noches
Far from 5ta but close to beaches ⛱️
Far from 5ta but close to beaches ⛱️
10
Francisco Javier
10 ene 2025
·
Se alojó 2 noches
Excelente ubicacion a la playa publica Punta esmeralda, existen tiendas enfrente para comprar a precios muy economicos agua, botanas, insumos de limpieza
Excelente ubicacion a la playa publica Punta esmeralda, existen tiendas enfrente para comprar a precios muy economicos agua, botanas, insumos de limpieza
10
Christian Lara
20 jul 2025
·
Se alojó 4 noches
Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌
Este hotel es perfecto si planeas salir a explorar , ofrecen desayuno y la playa queda a 5 minutos caminando. Muy satisfecho con mi vacation 🙌
6
JUAN
17 abr 2025
·
Se alojó 1 noche
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
6
mike
16 feb 2023
·
Se alojó 3 noches
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
10
Hector
26 mar 2025
·
Se alojó 2 noches
Excelente estancia, está muy cerca de Playa Punta Esmeralda la cual es una de las más bonitas que tiene Playa del Carmen, pero el hotel si está muy alejado del centro, yo no tuve ningún inconveniente con este tema, atención muy amable en recepción y cuenta con una alberca en el techo, todo bien.
Excelente estancia, está muy cerca de Playa Punta Esmeralda la cual es una de las más bonitas que tiene Playa del Carmen, pero el hotel si está muy alejado del centro, yo no tuve ningún inconveniente con este tema, atención muy amable en recepción y cuenta con una alberca en el techo, todo bien.
8
Mathias
10 mar 2025
·
Se alojó 2 noches
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
Hotel is nice. Staff very friendly , is close to a very nice beach Little far away from downtown Playa del carmen.
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Comida
El desayuno es muy limitado (a menudo solo fruta o tostadas) y a veces no está disponible o está mal preparado. La cafetería o el bar/restaurante del hotel suele estar cerrado, por lo que las opciones de comida en la propiedad son mínimas.
Reseñas de huéspedes relacionadas
8
Alejandro Hernandez
6 dic 2024
·
Se alojó 3 noches
El personal muy bien pero el desayuno estuvo muy mal únicamente es pan blanco de caja una tostadora y café
El personal muy bien pero el desayuno estuvo muy mal únicamente es pan blanco de caja una tostadora y café
6
Carol Ellen
24 ene 2025
·
Se alojó 1 noche
Prepararon el desayuno bajo la lluvia en el techo. No había ningún cobertor donde ponían la comida. La comida estaba húmeda e imposible de disfrutar. Me fui sin desayunar ni tomar café.
Prepararon el desayuno bajo la lluvia en el techo. No había ningún cobertor donde ponían la comida. La comida estaba húmeda e imposible de disfrutar. Me fui sin desayunar ni tomar café.
6
Richard
31 ene 2025
·
Se alojó 3 noches
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
The staff was VERY Friendly!! I feel bad that I can't give 5 stars, but wanted to give people an accurate idea of what you will be getting here. 1st- Hotel IS clean! Staff is friendly & helpful. Room was huge. Overall pleased with that. BUT- Very limited "amenities". Not even an ice machine. Only 1 chair in our room. Breakfast was white bread & a toaster, butter & a jelly, coffee or water. Getting a blanket and towels was like asking for gold. Never got an extra pillow. Only 1 trash can in the room (in bath) Overall it was decent place to base our trip from, we only slept there. But it is not a resort that you'd want to lounge around at. Neighborhood was a little sketchy too, although nothing bad ever happened to us or rental car. If you're used to staying at a 4 or 5 star resort, you will probably be disappointed. If not, it's not bad for the money!
4
Frederic
23 mar 2025
·
Se alojó 1 noche
Hotel bien pour le prix sauf le petit dejeuner (horible) tres bruyant
Hotel bien pour le prix sauf le petit dejeuner (horible) tres bruyant
4
Hannah Natalja
11 abr 2023
·
Se alojó 10 noches
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
4
Francis
27 mar 2023
·
Se alojó 13 noches
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
Arriver dans un hôtel loin de tout sans eau dans l'évier. Pas de chaise, pas de table , pas de téléphone. Restaurant ouvert presque jamais. Cuisinier très sympathiques, mais pas souvent là malheureusement. Pool bar décrit inexistant. Sang sur les serviettes. Je dirais que le 8 sur 10 de la description était généreux. Impossible de dormir la nuit. Chien qui jappe, bruit de bouteilles, cries. On entend tout dans l'hôtel. Tout. Il y a un puit de lumière qui unit les 5 étages. Sur ce tu entend ce qui se passe au 5e même si tu es au premier. J'ai dormi en moyenne 2 heures par nuit. Honnêtement pour le rapport qualité prix, ce fut mes pires vacances à vie. Il a fallu je demande pour avoir le safe d'installer. Après il y avait de la poussière de plâtre partout dans la chambre. Parcontre, la réception a été très sympatique pour m'avoir fait tallation.Il te donne 2 petites bouteilles d'eau au début et après tu te débrouilles. La réception m'en avait offert une autre, car j'étais dans l'incompréhension, mais sinon on m'a dit que je devais en acheter. C'est comme si tu faisais du camping indoor et c'était un hôtel non remboursable. Les points fort de cet hôtel est que les gens de la réception, le nettoyage des chambres et le cuisinier sont très sympatiques. La chambre est belle, mais vide. Il y a une piscine mais très petite. C'est un cartier loin des zones touristiques.
6
JUAN
17 abr 2025
·
Se alojó 1 noche
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
Friendly staff, continental breakfast it’s 8-930 only fruit, Coffe and tea, you get what you pay for, parking it’s on the front or on the street, great for a short stance, clean room and bed. Far from downtown and beach.
6
mike
16 feb 2023
·
Se alojó 3 noches
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
4
DARIO
21 feb 2025
·
Se alojó 2 noches
Scarsissima pulizia della biancheria, TV non funzionante, problemi con l’aria condizionata e con i serramenti. Colazione limitatissima.
Scarsissima pulizia della biancheria, TV non funzionante, problemi con l’aria condizionata e con i serramenti. Colazione limitatissima.
8
Denis
22 feb 2025
·
Se alojó 1 noche
Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
Short stay of one night, helpful staff. Simple but sustaining fruit and roll continental breakfast. Distracted in upstairs room by audible conversations from the lobby late in the evening.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
aldo josue
4 mar 2023
·
Se alojó 2 noches
ESTA RETIRADO A PIE DE LA COMIDA Y BARES
ESTA RETIRADO A PIE DE LA COMIDA Y BARES
6
Mariella
6 feb 2023
·
Se alojó 5 noches
No me gusto la zona lejos del centro y muy feo los alrededores.
No me gusto la zona lejos del centro y muy feo los alrededores.
10
Henry
23 ene 2023
·
Se alojó 3 noches
Bonito y buen precio.
Bonito y buen precio.
10
Carlos Rafael
28 ene 2022
·
Se alojó 1 noche
Muy recomendable la estancia en Punta Esmeralda, uno cree que viajar a la Rivera Maya es costoso, pero descubres qué hay opciones de hospedaje bastante accesibles y con muy buen servicio, el hotel es de reciente construcción y tiene los servicios básicos, limpieza y seguridad.
Muy recomendable la estancia en Punta Esmeralda, uno cree que viajar a la Rivera Maya es costoso, pero descubres qué hay opciones de hospedaje bastante accesibles y con muy buen servicio, el hotel es de reciente construcción y tiene los servicios básicos, limpieza y seguridad.
10
Luis Alberto Castro
9 feb 2023
·
Se alojó 1 noche
It was a good experience hope have best better deals next time
It was a good experience hope have best better deals next time
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 23:59
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-30: 54.642165000915526USD
- 2026-10-31: 58.294558703041076USD
- 2026-11-01: 71.25604119682312USD
- 2026-11-02: 71.25604119682312USD
- 2026-11-03: 70.24240236854553USD
- 2026-11-04: 71.25604119682312USD
- 2026-11-05: 71.25604119682312USD
- 2026-11-06: 71.26677741184234USD
- 2026-11-07: 74.33480999565124USD
- 2026-11-08: 73.25321643753051USD
- 2026-11-09: 71.25604119682312USD
- 2026-11-10: 73.58576140556336USD
- 2026-11-11: 71.25604119682312USD
- 2026-11-12: 72.81163458938599USD
- 2026-11-13: 71.25604119682312USD
- 2026-11-14: 74.33480999565124USD
- 2026-11-15: 73.58576140556336USD
- 2026-11-16: 74.33480999565124USD
- 2026-11-17: 73.67473570480347USD
- 2026-11-18: 75.05971171455383USD
- 2026-11-19: 73.67473570480347USD
- 2026-11-20: 68.23518729286194USD
- 2026-11-21: 68.23518729286194USD
- 2026-11-22: 68.23518729286194USD
- 2026-11-23: 75.05971171455383USD
- 2026-11-24: 74.33480999565124USD
- 2026-11-25: 74.33480999565124USD
- 2026-11-26: 74.33480999565124USD
- 2026-11-27: 68.23518729286194USD
- 2026-11-28: 74.33480999565124USD
- 2026-11-29: 68.23518729286194USD
- 2026-11-30: 75.05971171455383USD
- 2026-12-01: 75.05971171455383USD
- 2026-12-02: 75.0818591632843USD
- 2026-12-03: 79.4180937953949USD
- 2026-12-04: 75.05971171455383USD
- 2026-12-05: 77.03015963287353USD
- 2026-12-06: 67.9687557062149USD
- 2026-12-07: 74.33480999565124USD
- 2026-12-08: NO DATA
- 2026-12-09: 74.16420970191956USD
- 2026-12-10: NO DATA
- 2026-12-11: 78.53901438941955USD
- 2026-12-12: 75.38086681022644USD
- 2026-12-13: 68.23518729286194USD
- 2026-12-14: 75.05971171455383USD
- 2026-12-15: 75.0818591632843USD
- 2026-12-16: 78.53901438941955USD
- 2026-12-17: 78.53901438941955USD
- 2026-12-18: 75.42233346481324USD
- 2026-12-19: 78.53901438941955USD
- 2026-12-20: 73.84230268669128USD
- 2026-12-21: NO DATA
- 2026-12-22: 67.9687557062149USD
- 2026-12-23: NO DATA
- 2026-12-24: 74.61548105888367USD
- 2026-12-25: 75.0818591632843USD
- 2026-12-26: 74.2000967716217USD
- 2026-12-27: 75.0818591632843USD
- 2026-12-28: NO DATA
- 2026-12-29: 74.61548105888367USD
- 2026-12-30: NO DATA
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Para reservar el aparcamiento en las instalaciones, ponte en contacto con el alojamiento con antelación.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Hay agua caliente limitada en el alojamiento.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Este alojamiento no acepta mascotas ni perros guía.
- Para acceder a este alojamiento, no es necesario el coche.
- Cargo por registro de entrada temprana: 10 USD.
- Cargo por registro de salida tardía: 10 USD
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
WiFi gratuito
Ascensor
Pesca
Máquinas expendedoras
Registros de entrada y salida exprés
24-Hour Front Desk
Servicios
Ascensor
Registros de entrada y salida exprés
24-Hour Front Desk
Mosquito Nets
Internet
WiFi gratuito
Actividades
Pesca
Terraza
General
Máquinas expendedoras
Smoke-Free Property
Not Wheelchair Accessible
Aparcamiento
Parking (Self) (free)
Parking (Limited)
Parking (Off-street)