Old Hall Hotel

In a phone call from someone from the hotel ( turns out they were from the Crescent hotel, owned by by same company,) I specifically asked about breakfast time as we had to be at Assembly rooms at 8 am. I was assured breakfast started at 7.30, even on a Saturday. On arrival I found this was not the case. The person on reception assured us that it would be be sorted with either the chef coming in early or us being walked round to other hotel. Saturday morning staff knew nothing about this but did take us to other hotel. The lift was an act of faith; we only used it going up, despite mobility issues , and twice had to get a member of staff to get the lift as the door did not always close properly. Meal in the bar was excellent…but was the restaurant ever open for anything other than breakfast? We also had to ask for more toilet roll; even budget hotels leave you a spare!

Staff at breakfast needed to be a lot more helpful and cleaner. Breakfast was cold and dried up bacon like leather. Overall all staff needed sorting ie learn how to wellcome visitors. Bar was not stocked and unable to purchase draughty beer. Would not advise others to stay.

The staff worked very hard in every way. The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating. Dinner choices were excellent.

It would have been helpful to have parking info prior to the stay but staff very helpful and hotel was quiet and comfortable.

Great to be greeted at reception. Hotel very old but quirky and fun. Breakfast great. Parking but confusing. As hotel info states on site parking but we didn’t know which side to park other than there are signs for payment yet no machines. We were told not to worry but I did see a sign saying permit only so hope all ok