Name: Premier Hotel East London ICC
Address: 22/3 Esplanade, Beach Front, Quigney Beach, East London, Buffalo City, South Africa, East London, Eastern Cape, ZA
Price range: $76–$124 per night
Rating: 8.37

What guests think

At Premier Hotel East London ICC, many guests highlight exceptionally friendly staff and welcoming service, with several calling out the front desk and food-and-beverage teams, while others appreciate comfortable, spacious rooms and the scenic waterfront location with ocean views.

However, recurring issues include slow or unhelpful check in, inconsistent responsiveness to maintenance requests, and problems with air conditioning, hot water, and room lighting. Cleanliness feedback is mixed, with some praising clean rooms and others noting mosquitoes, damp odours, or tired carpets. Dining is generally appreciated, though guests reported buffet confusion and occasional unprofessional behavior. Expect warm service and a comfortable stay, with occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

4

Shan

Sep 28, 2023

·

Stayed 1 night

There were hordes of unruly ( very noisy) visitors staying at the hotel when we booked in. They were singing and dancing in a drunken stooper every where. Worst of all, the front lip ( an accessory added to my brand new car) was "stolen from the undercover parking inside the hotel". It was ripped off by someone. I enquired, the hotel did not have video footage. Very dusappointing. I will never go there again.

10

Thobile

Feb 6, 2024

·

Stayed 1 night

The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.

10

phil

Jun 23, 2023

·

The property was the most expansive and complete of any in the area. The staff were extraordinarily polite and professional. I’ve stayed in three Premier properties in ten days. They’ve all been exemplary.

10

Corrin

Nov 26, 2025

·

Stayed 4 nights

This team never ceases to amaze me! Exceptional service is what stands out about the Premier Hotel ICC. From the front desk, Bradley who heads up Guest Relations, Pumla and Anita at the bar/restaurant and the whole hospitality team. This hotel feels like home because of the friendly and effective team. Highly recommend!

10

Corrin

Oct 2, 2025

·

Stayed 2 nights

Great hotel on the water but made better by wonderful staff- whether its Anita, Paul or Pumelo at the bar or the amazing front desk team, or the breakfast hosts- this hotel does great staff very well. Very friendly and also accomodating.

6

michael

Jan 2, 2024

·

Stayed 1 night

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block. Why couldn't the hotel have notified us prior to arrival. Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key. No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc. Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why. Thirdly, the room didn't have a directory of hotel information etc other than a room service menu. Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered. Couldn't wait to leave this hotel after an uncomfortable warm night.

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Cleanliness

Feedback is mixed: some mention clean rooms, while others report mosquitoes, damp odours, or worn carpets.

Related guest reviews

8

Nkosana

May 19, 2023

·

Stayed 6 nights

Very clean and well run property. Professional staff and proper full kitchen and menu. The adjacent beach front is rocky and not clean. The other nearby beach front is closed due to construction.

8

Rene

Nov 26, 2023

·

Stayed 2 nights

Zimmer hat nach feutigkeit gerochen. Teppich war sehr alt

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6

Kubandran

Dec 12, 2025

·

Stayed 1 night

The rooms should have more towels and a little bit cleaner

10

Thobile

Feb 6, 2024

·

Stayed 1 night

The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.

8

michael

Dec 26, 2023

·

Stayed 1 night

The accommodation was what would be expected from a 4 star establishment. Staff very friendly and helpful. Only downside was the mosquitos in the room and no repellants available at the hotel.

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Rooms

Several guests found rooms spacious and comfortable, some with ocean views. Others reported recurring issues with air conditioning and dim lighting, and a few felt the decor was dated.

Related guest reviews

8

Rene

Nov 26, 2023

·

Stayed 2 nights

Zimmer hat nach feutigkeit gerochen. Teppich war sehr alt

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4

PAOLO

Aug 12, 2023

·

Stayed 1 night

The Rooms are old. one hour to have a room After an attempt by the receptionist to move us in another hotel that has no rooms for three. Never happened to me!

10

Thobile

Feb 6, 2024

·

Stayed 1 night

The Hotel facilities and the rooms are Excellent, clean, spacious rooms with modern decor and comfortable quality bed linen.

6

Ben

Apr 11, 2022

·

Stayed 2 nights

The rooms are a decent size

4

Jeremy

Mar 9, 2025

·

Stayed 1 night

The check in was not nice at all. I arrived early and there was no attempt to give an early checkin. I came back an hour after checkin and I still had to wait. Then, after having been issued my room, I was met at my door by a staff member who informed me my room had been changed. -- Finally get our room and the aircon would not work. Staff finally came after some time, "fixed" it but it never worked well. We were also told there would be a buffet served in the restaurant, for which my family waited until 18:30 to try to only be told there was no buffet.

10

Peter

Oct 28, 2025

·

Stayed 2 nights

Very comfortable

10

Jean

Aug 23, 2023

·

Had an amazing week long stay. Staff was polite and helpful. Good food options, wifi good , ocean view excellent.

6

Jean

Nov 22, 2023

·

Stayed 5 nights

Only complaint wifi was super slow during my stay

6

michael

Jan 2, 2024

·

Stayed 1 night

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block. Why couldn't the hotel have notified us prior to arrival. Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key. No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc. Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why. Thirdly, the room didn't have a directory of hotel information etc other than a room service menu. Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered. Couldn't wait to leave this hotel after an uncomfortable warm night.

8

Nic

Jan 7, 2023

·

Stayed 3 nights

My 3 day stay was very pleasant and service was good and staff friendly and helpful. The only negative thing I can mention is a lack of lighting in the room, especially at night. It is very difficult to read or do admin work in the room. A bright central florescent light will be very handy. I cant understand why hotels have dark dingy rooms.

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Service

Service is widely praised for warmth and professionalism across the hotel. However, multiple reviews cite slow or unhelpful check in and inconsistent follow up on maintenance requests.

Related guest reviews

8

Lezelle

Jan 24, 2026

·

Stayed 1 night

Staff were nice

6

David

Aug 25, 2024

·

Stayed 2 nights

I had to to take a cold shower after calling reception reporting that the water is cold and was promised that someone is on the way to fix the problem. After waiting for more than an hour, I realised I was getting late for my flight.

10

Corrin

May 8, 2025

·

Stayed 3 nights

Love the staff. Pushy P always looks after me food drinks and the staff are exceptional! Beyond generous. Stay here!

10

Corrin

Sep 25, 2024

·

Stayed 1 night

Brilliant front desk staff. Thank you so much

4

Jeremy

Mar 9, 2025

·

Stayed 1 night

The check in was not nice at all. I arrived early and there was no attempt to give an early checkin. I came back an hour after checkin and I still had to wait. Then, after having been issued my room, I was met at my door by a staff member who informed me my room had been changed. -- Finally get our room and the aircon would not work. Staff finally came after some time, "fixed" it but it never worked well. We were also told there would be a buffet served in the restaurant, for which my family waited until 18:30 to try to only be told there was no buffet.

10

Corrin

Nov 26, 2025

·

Stayed 4 nights

This team never ceases to amaze me! Exceptional service is what stands out about the Premier Hotel ICC. From the front desk, Bradley who heads up Guest Relations, Pumla and Anita at the bar/restaurant and the whole hospitality team. This hotel feels like home because of the friendly and effective team. Highly recommend!

10

Corrin

Oct 2, 2025

·

Stayed 2 nights

Great hotel on the water but made better by wonderful staff- whether its Anita, Paul or Pumelo at the bar or the amazing front desk team, or the breakfast hosts- this hotel does great staff very well. Very friendly and also accomodating.

6

michael

Jan 2, 2024

·

Stayed 1 night

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block. Why couldn't the hotel have notified us prior to arrival. Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key. No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc. Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why. Thirdly, the room didn't have a directory of hotel information etc other than a room service menu. Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered. Couldn't wait to leave this hotel after an uncomfortable warm night.

10

Remofilwe

Feb 25, 2026

·

Stayed 3 nights

All was perfect. Great service.

10

Corrin

Oct 5, 2025

·

Stayed 1 night

The staff really makes this property! I would highly recommend for that alone but love my stays at ICC. Easy, well located and impeccable service. The food and beverage deserves a special recommendation as a team!

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Location

Waterfront setting and ocean views are appreciated by several guests. Some note limited beach access or cleanliness due to nearby closures and rocky stretches, and occasional access inconveniences at entrances.

Related guest reviews

8

Nkosana

May 19, 2023

·

Stayed 6 nights

Very clean and well run property. Professional staff and proper full kitchen and menu. The adjacent beach front is rocky and not clean. The other nearby beach front is closed due to construction.

10

Jean

Aug 23, 2023

·

Had an amazing week long stay. Staff was polite and helpful. Good food options, wifi good , ocean view excellent.

10

Corrin

Oct 2, 2025

·

Stayed 2 nights

Great hotel on the water but made better by wonderful staff- whether its Anita, Paul or Pumelo at the bar or the amazing front desk team, or the breakfast hosts- this hotel does great staff very well. Very friendly and also accomodating.

6

michael

Jan 2, 2024

·

Stayed 1 night

Firstly, main hotel entrance blocked off, informed by security guard to use entrance of adjoining hotel to arrive at our hotel. This required navigating heavy traffic, packed streets to travel back around the block. Why couldn't the hotel have notified us prior to arrival. Secondly, receptionist totally uninterested when we checked in, only words uttered were hello, sign here and then handed us the room key. No directions to room, this hotel is not easy to navigate. No details regarding meal times and general information etc. Wanted to go for a promenade walk only to find that the front gate was closed to pedestrians also, had to use car entrance of the adjoining hotel to leave and return. Why couldn't the receptionist have informed us of this when checking in? Not interested that's why. Thirdly, the room didn't have a directory of hotel information etc other than a room service menu. Finally, the aircon didn't function properly, couldn't cool the room. Also the shower stall is tucked away in the corner of the bathroom with no light fitting close, virtually showering in the dark. Phoned reception from the room but call not answered. Couldn't wait to leave this hotel after an uncomfortable warm night.

10

Corrin

Oct 5, 2025

·

Stayed 1 night

The staff really makes this property! I would highly recommend for that alone but love my stays at ICC. Easy, well located and impeccable service. The food and beverage deserves a special recommendation as a team!

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AI-generated summary based on recent guest reviews

Dining

Many enjoyed breakfast and the food and beverage team. Others reported buffet confusion and lapses in professionalism or consistency.

Related guest reviews

6

Nosipho Patricia

Oct 11, 2024

·

Stayed 6 nights

I paid for dinner buffe and the people who are working in the restaurant were fetching food for them selv, and a little kaos. They wre eating with us, something that is uprofetoinal..

8

Kevin

Feb 27, 2023

·

Stayed 4 nights

Hotel agréable, en face de la mer. Chambre et SdB spacieuse, mais problème d'eau chaude toute la semaine (peut-être une nouvelle méthode eco-friendly pour utiliser moins d'eau sous la douche ?) Personnel sympathique mais pas toujours les mêmes consignes : j'ai fait plusieurs repas au restaurant, il a parfois fallut que je paie le repas directement par carte, et d'autres fois c'était mis sur ma note a régler en fin de sejour...

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10

Corrin

May 8, 2025

·

Stayed 3 nights

Love the staff. Pushy P always looks after me food drinks and the staff are exceptional! Beyond generous. Stay here!

4

Jeremy

Mar 9, 2025

·

Stayed 1 night

The check in was not nice at all. I arrived early and there was no attempt to give an early checkin. I came back an hour after checkin and I still had to wait. Then, after having been issued my room, I was met at my door by a staff member who informed me my room had been changed. -- Finally get our room and the aircon would not work. Staff finally came after some time, "fixed" it but it never worked well. We were also told there would be a buffet served in the restaurant, for which my family waited until 18:30 to try to only be told there was no buffet.

10

Jean

Aug 23, 2023

·

Had an amazing week long stay. Staff was polite and helpful. Good food options, wifi good , ocean view excellent.

10

Corrin

Nov 26, 2025

·

Stayed 4 nights

This team never ceases to amaze me! Exceptional service is what stands out about the Premier Hotel ICC. From the front desk, Bradley who heads up Guest Relations, Pumla and Anita at the bar/restaurant and the whole hospitality team. This hotel feels like home because of the friendly and effective team. Highly recommend!

10

Corrin

Oct 2, 2025

·

Stayed 2 nights

Great hotel on the water but made better by wonderful staff- whether its Anita, Paul or Pumelo at the bar or the amazing front desk team, or the breakfast hosts- this hotel does great staff very well. Very friendly and also accomodating.

10

Corrin

Oct 5, 2025

·

Stayed 1 night

The staff really makes this property! I would highly recommend for that alone but love my stays at ICC. Easy, well located and impeccable service. The food and beverage deserves a special recommendation as a team!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$95
February	$80
March	$83
April	$80
May	$78
June	$75
July	$84
August	$70
September	$108
October	$97
November	$82
December	$105

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $124	22 $80	23 $76	24 $76	25 $77	26 $76
27 $76	28 $76	29 $90	30 $94

Su	Mo	Tu	We	Th	Fr	Sa
				1 $108	2 $100	3 $100
4 $100	5 $100	6 $97	7 $108	8 $108	9 $100	10 $100
11 $100	12 $104	13 $100	14 $100	15 $100	16 $100	17 $100
18 $100	19 $100	20 $100	21 $100	22 $100	23 $100	24 $100
25 $100	26 $100	27 $100	28 $100	29 $100	30 $100	31 $100

Premier Hotel East London ICC

Prices for Premier Hotel East London ICC

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Executive Suite, 2 Double Beds

Premier Suite

Standard Room, 1 Double Bed

Standard Twin Room

Superior Suite, 1 King Bed

Executive Room, 1 King Bed

Honeymoon Suite

Presidential Suite

Executive Room, 2 Double Beds

Suite, 1 King Bed (Ambassador)

Standard Room, 2 Double Beds

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed

Suite, 1 Queen Bed

Guest reviews of Premier Hotel East London ICC

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Premier Hotel East London ICC

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