Palacio del Infante Don Juan Manuel Hotel Spa

Staff was overloaded and very rude because they were working all the hours of the day

Wonderful place to stay very friendly

Fantastic place

This hotel is absolutely beautiful and the setting fantastic. It’s in the middle of nowhere and so really really quiet. But several things did not support its four star status. There was no fridge in the room, only a cupboard where the fridge clearly should have been. There was no blanket available for the bed. The shower went from warm to scalding hot at random intervals. We chose to eat in the beautiful courtyard where there was a limited menu available, but from the limited menu, three items were not available, and the waiter could not produce a decent latte, even though I described it, very carefully, in fluent Spanish. Now for the good things: fabulous setting, very quiet, air-conditioning worked, the bed was extremely comfortable, the courtyard café was gorgeous, and had tasteful quiet music playing, and they had two Tesla destination chargers in the enclosed back courtyard, one of which I managed to use, (after having to reset it).

Check-in was mediocre, with only the minimum information provided about the property (and only when I specifically asked). There was no information given about the festivities in town, which were actually taking place during my stay. The pool is far too small for the size of the property, the spa was out of service, and on top of that, there was a constant motor noise in the background, which was anything but relaxing. In the room, the minibar didn’t work and the TV had all the antenna cables disconnected. Breakfast was terrible. Although it is advertised as a buffet, there were no hot options. When I asked for pepper, I was told they didn’t have any—even though it was on the shelf. I also requested a tomato, only to be told they had just run out. The beauty of the hotel is completely overshadowed by the lack of interest and care shown by the staff. Definitely not coming back.