Casa del Balam Merida

Wir waren schon öfter hier, aber jetzt ist das Hotel wirklich verbraucht.

Erstes Zimmer dunkel, etwas muffig, nicht einladend (im alten Teil des Hotels). WiFi auf den Etagen kaputt. Wifi nur in der Lobby und im Restaurant. Man versprach mir für den nächsten Tag ein anderes Zimmer, mit besserem Empfang. Neues Zimmer sehr gut (im neuen Teil), aber kein Wifi. Als Kompensation bekam ich kostenloses Frühstück (einfach und mittelmässig) Das Personal war hilfsbereit, aber hatte keine Lösungen.Ist wohl eine Sache des Managements. So blieb nur die Lobby für Internet und WhatsApp - immerhin kam dort die Hotelkatze, um Trost zu spenden, und viele Mosquitos, aber die hatten andere Intentionen ...

I’ve stayed here many times, friendly and helpful staff. This hotel feels a little outdated now and is in need of a lick of paint and TLC.

The hotel it's on a very nice historic building and it's very nice inside. Sorry I can't give it a good rate anyway. We knew Merida was going to be above 100 degrees on the week we were going so a must have for picking a hotel was a nice pool and that was why we chose this one. We were never told neither when we booked or when we checked in that the pool was not in use. We just found out the hard way after we went to our room, put our swim trunks and came downstairs to find an empty pool. When we asked at front desk they said it has been closed and emptied for over 2 weeks but it was filling up and should be ready for the next day. Well we stayed there 3 days and it was never in use. People in the front desk won't have much to say. Besides that, in our last day the Hotel had some major plumbing issue and they shut off the water for the whole property and they had to move us to another hotel a bit away from the area where we wanted to be. Surprised they don't have a plan B for this kind of issues. Other than all this, it a very nice and convenient place it everything works fine but it didn't work for us.

Habitación hermosa y personal magnifico. Solo les falta ventilación en el baño.