Potala Guest House

I recently booked a Deluxe room at your hotel, paid in full, and arrived expecting the room I reserved. However, upon check-in, I was placed in a smaller room on the 3rd floor without any prior notification. This room is clearly $20 less than the Deluxe room I originally paid for. I requested either to be moved to the correct room or to receive the $20 price difference as a refund. Shockingly, your staff suggested I cancel my reservation and rebook for the smaller room, even though I had already checked in, and it’s not possible to cancel the reservation on Expedia after I check in. This is completely unacceptable. If you had informed me before my arrival that my reserved room was unavailable, I would have had the option to cancel or adjust my booking. Instead, you allowed someone to extend their stay in the room I booked and expected me to settle for a smaller room at the same price. I paid for a Deluxe room, and I expect either the room I reserved or a proper refund for the price difference. Your team’s explanation about waiting to see the price difference you received is irrelevant and makes no sense. I paid $20 more for a better room, and I should not have to bear the consequences of your mismanagement. This experience has been incredibly disappointing, and your approach to resolving it is far from professional.

This was the 2nd time that I have been to Potala and the rooms are not as good as the first one as it was fully booked and nearer to one of the festive season.

部屋にエアコン&電気ポット&冷蔵庫がなかったです。安い部屋だと、そうなる場合があるらしいので、事前に確認した方がいいです。シャワーは、ホースはなかったです。 場所はタメル地区なので、土産屋や広場に歩いて行けてとても便利でした。スタッフは皆、いい感じの人でした。