Name: TownePlace Suites by Marriott San Bernardino Loma Linda
Address: 10336 Richardson Street, Loma Linda, California, United States of America, Loma Linda, California, US
Price range: $110–$566 per night
Rating: 8.13

What guests think

Across reviews of TownePlace Suites by Marriott San Bernardino Loma Linda, guests often praise friendly staff, spacious suites with kitchenettes, and generally clean, safe surroundings, while recurring complaints cite inconsistent housekeeping, pool upkeep, and TV or other room maintenance issues.

Several reviews also note occasional check-in or billing issues and difficulty reaching staff late at night. Breakfast feedback ranges from very good with plenty of options to complaints about late setup, limited choices, or cleanliness, and there is no operating bar despite photos. The location is convenient to Loma Linda and major roads, though some mention freeway or construction noise and paid parking. Overall, expect roomy, practical suites in a convenient spot, with some variability in upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities feedback is mixed: guests like the fire pit, hot tub, and available parking, but report a dirty or neglected pool, elevators needing attention, a closed bar despite photos, and parking fees.

Related guest reviews

2

Anthony

Jun 22, 2025

·

Stayed 1 night

The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.

10

Eva

Mar 8, 2025

·

Stayed 2 nights

Really enjoyed my stay. Could have done with out the parking fee.

10

Patricia

Jun 24, 2025

·

Stayed 2 nights

Really loved this place. Super clean! Pool needed a little attention, but it was Sunday afternoon. I’m sure it had plenty of action by kids over the weekend. Breakfast was really above par for a hotel free breakfast. One of the nicer I’ve had. My sister and I stayed and commented how safe we felt. Super friendly staff. EVERYONE!! Thank you all!!! We WILL BE BACK!!!

10

Charles

Nov 17, 2024

·

Stayed 5 nights

All around 10 stay, no problems or issue's, room was nice and spacious. Pots and pans to cook on, everything worked. Breakfast was nice and abundant, hot tub was nice to chill in, on a cold night. Staff was friendly and helpful.

10

Steven

Apr 5, 2025

·

Stayed 2 nights

Lovely and helpful staff - plenty of car parking, pool area was quiet and enjoyable. Elevators needed a deep clean

10

Selena

May 1, 2025

·

Stayed 1 night

The fire pit outside was awesome

6

David

Sep 22, 2025

·

Stayed 1 night

The pool area really poor maintenance really poor care. It looks very neglect. I would like to suggest to the operation manager to be more. It’s looking for those things in the pool area the room everything looks right when you get there, but when you start using the things things are falling apart, my room was 303 for little things, but those are things that I don’t like to invite you to come back

6

Erin

Dec 9, 2024

·

Stayed 3 nights

I'll start with the positive feedback - the staff with excellent! They were extremely friendly and on top of keeping breakfast stocked in the morning with two men's collegiate athletic teams and families staying as guests. The breakfast itself was one of the best we've had even at hotels that charged extra for breakfast. For the critics, there is no restaurant or bar as stated/pictured in the description. Despite the bottles of wine in the fridge, taps on display and glasses sitting out, the bar has been closed since Covid. Guests were extremely disappointed by the false advertising. The tv in ours and every room that our team was in had a blue-tint burned into it. There were holes in the room furniture that were patched or hidden with pillows; there was candy and garbage on the floor from the previous guests and the tub had issues draining. The rooms need some TLC and listing needs to be updated with the correct amenities.

10

Tracy

Dec 27, 2025

·

Stayed 1 night

The room smelled like cigarette smoke. The elevator doesn’t come up to the 3rd floor and we have to call to have it sent up?! The toilet paper is low quality. I can’t believe I paid $200 for a room like this.

10

Archie

Sep 23, 2024

·

Stayed 1 night

I didn't understand why they charge for parking, I think other hotels in the area doesn't. Also they offered a mountain views which I paid for only to find views obscured by a new hotel building in progress.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent: many describe rooms as very clean, but others report dirty showers or sheets, odors, and even cockroaches.

Related guest reviews

10

Richae

Jun 16, 2025

·

Stayed 1 night

Very polite staff, very clean room. Decor and high ceiling were a plus.

2

Anthony

Jun 22, 2025

·

Stayed 1 night

The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.

10

Jessica

Sep 21, 2025

·

Stayed 1 night

Very friendly staff, clean place recommended

6

Cathy

Sep 25, 2025

·

Stayed 2 nights

Found cockroach in the kichenette area

4

Tiffany

Jul 12, 2025

·

Stayed 1 night

Not sure why all the great reviews. The carpet in our room had sticky stuff on it through the room. Shower not clean. Hideaway bed mattress thin, janky, and dirty. No way to sleep without the bed frame bars poking your body. No kitchen table for seating ( this was a 1bdrm suite). Overall really meh. Asked if we could upgrade but they said no because we booked with Expedia. Not sure what that’s all about.

10

Esther

Aug 23, 2025

·

Stayed 19 nights

It was a nice stay. Clean and quiet. Very safe. The staff was extremely friendly and helpful.

10

Patricia

Oct 31, 2025

·

Stayed 1 night

Very clean and a warm reception by the staff. They even gave us a choice of hotel rooms and told of us ways to save money since this trip is of a medical nature and will require additional trips to the area.

10

Tracy

Dec 27, 2025

·

Stayed 1 night

The room smelled like cigarette smoke. The elevator doesn’t come up to the 3rd floor and we have to call to have it sent up?! The toilet paper is low quality. I can’t believe I paid $200 for a room like this.

10

Mary

Oct 4, 2025

·

Stayed 1 night

Very clean

10

Alicia

Mar 1, 2025

·

Stayed 1 night

Found blood on sheets

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious and well equipped with kitchenettes, but recurring issues include poor TV picture quality, door gaps or lock problems, and some maintenance quirks; a few mention freeway noise or views blocked by nearby construction.

Related guest reviews

8

Barbara

May 16, 2025

·

Stayed 10 nights

The rooms had everything you would need and spacious, that’s more comfortable. Staff was eager to meet your needs good location because of accessibility to freeway and side roads what I did not like was the breakfast I would prefer a restaurant or the ability for them to make the food there instead of premade food. You can tell that it was not freshly made. They did have fruit options along with breads which was the safer route. If you’re gluten free, you may have one other option besides fruit. The expense to Park is always a con in my eyes. I try to avoid whenever possible. I think it’s just ridiculous to have to pay to park. We were here for almost 2 weeks. They did a great job at freshening up/cleaning our room and providing towels, etc.. overall it met our needs being a suite that had a nice size refrigerator the ability to cook, microwave, and even a dishwasher. As well as a nice size table to sit at. The staff was courteous and respectful.

8

Olaf

Dec 21, 2025

·

Stayed 1 night

Friendly staff, modern spacious rooms. Inconveniently late breakfast, no hair drier in room.

8

Maria

Jan 28, 2025

·

Stayed 1 night

The television screen is very dark and lately it has been in All the rooms that we have stayed in so it is very difficult to see the television shows

10

Cynthia

Dec 22, 2024

·

Stayed 2 nights

We enjoyed the breakfast and the little kitchen available in the rooms.

4

Dennis

Sep 14, 2023

·

Stayed 2 nights

The suite door would not completely close and consequently would not lock. A complaint to the front desk and later management fell on deaf ears. The issue was not resolved.

10

Kino

Jun 10, 2024

·

Stayed 1 night

Very clean room with lots of accommodations. Although shown in pictures, it was serendipitous to have the option of a kitchen with a stove, full size refrigerator, sink and microwave. It felt like a studio apartment with the addition of a couch and ottoman. The king size bed was big and comfortable and the sheets were clean. The bathroom was great, although the shower design was a bit odd for my girlfriend and I. The only complaint we had for the room was the tv placement in relation to the bed and couch. I understand it may be a compromise to the layout and accommodations in the room, but it was just an awkward viewing angle for bed and couch watching purposes.

6

Tennille

Mar 24, 2025

·

Breakfast was lacking in protein options. The gap in the door to the hallway was sizable. The tv had a terrible screen. Could hardly see it. And the thermostat didnt work.

6

Tennille

Mar 23, 2025

·

Stayed 1 night

My room was fine. There was a large gap in the door entry allowing sound in. My tv barely worked, screen was dark and the thermostat did not work. I also missed some basic "extras" found in other hotels like lotion and a shower cap. Breakfast was lacking in options. Probably wont return to another Townplace anytime soon.

10

Archie

Sep 23, 2024

·

Stayed 1 night

I didn't understand why they charge for parking, I think other hotels in the area doesn't. Also they offered a mountain views which I paid for only to find views obscured by a new hotel building in progress.

10

carlos

Sep 1, 2024

·

Stayed 1 night

Kitchenette is convenient and complete The bathroom is spacious

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly and welcoming, though some guests encountered check-in or billing errors and trouble reaching staff late at night.

Related guest reviews

2

Anthony

Jun 22, 2025

·

Stayed 1 night

The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.

10

Jessica

Sep 21, 2025

·

Stayed 1 night

Very friendly staff, clean place recommended

10

Steven

Oct 2, 2022

·

Stayed 1 night

Wonderful helpful desk person kind and understanding

10

Esther

Aug 23, 2025

·

Stayed 19 nights

It was a nice stay. Clean and quiet. Very safe. The staff was extremely friendly and helpful.

4

Paul

Jun 25, 2025

·

Stayed 2 nights

The property was right next to a reconstruction site! The staff was anything but friendly. Don’t expect you room to be cleaned after the first day.

10

Patricia

Oct 31, 2025

·

Stayed 1 night

Very clean and a warm reception by the staff. They even gave us a choice of hotel rooms and told of us ways to save money since this trip is of a medical nature and will require additional trips to the area.

4

Dennis

Sep 14, 2023

·

Stayed 2 nights

The suite door would not completely close and consequently would not lock. A complaint to the front desk and later management fell on deaf ears. The issue was not resolved.

10

Sandra L.

Aug 26, 2025

·

Stayed 1 night

I will tell you.I was quite pleased with all of the staff but in particular one lady who checked us in, was so nice.I told her about my sister's and i having a get together after nine years and she left a sweet note for my sister and i as well as complimtary gift. All the staff were exceptional.

2

Krzysztof

Aug 9, 2025

·

Stayed 1 night

I arrived at the property around midnight and nobody was at the front desk and door were locked. After messaging and calling the property I left across the street to a different hotel for the night. If you want to take a chance and book a room mowing that nobody will be there when you arrive then go ahead. If you want a place where you can stay for the night then look somewhere else.

10

Debra

Aug 10, 2025

·

Stayed 1 night

Staff was very friendly and I felt comfortable asking for help/items.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is convenient for Loma Linda and access to freeways, shops, and restaurants, with some guests noting a safe, quiet feel; downsides include freeway or construction noise and views blocked by nearby building work.

Related guest reviews

8

Chhun

Aug 13, 2023

·

Stayed 2 nights

Like safe and quiet

8

Barbara

May 16, 2025

·

Stayed 10 nights

The rooms had everything you would need and spacious, that’s more comfortable. Staff was eager to meet your needs good location because of accessibility to freeway and side roads what I did not like was the breakfast I would prefer a restaurant or the ability for them to make the food there instead of premade food. You can tell that it was not freshly made. They did have fruit options along with breads which was the safer route. If you’re gluten free, you may have one other option besides fruit. The expense to Park is always a con in my eyes. I try to avoid whenever possible. I think it’s just ridiculous to have to pay to park. We were here for almost 2 weeks. They did a great job at freshening up/cleaning our room and providing towels, etc.. overall it met our needs being a suite that had a nice size refrigerator the ability to cook, microwave, and even a dishwasher. As well as a nice size table to sit at. The staff was courteous and respectful.

4

Paul

Jun 25, 2025

·

Stayed 2 nights

The property was right next to a reconstruction site! The staff was anything but friendly. Don’t expect you room to be cleaned after the first day.

10

Huy

Sep 8, 2023

·

Stayed 1 night

The hotel and room are clean. Staffs are super friendly. Location is very convenient and close to shops and restaurants

10

Timothy

Mar 2, 2024

·

Stayed 1 night

Very comfortable beds and rooms are clean. Close to Loma Linda hospital which is great for family that needs a quiet retreat from spending a long day at the hospital.

6

Raelene

Nov 21, 2024

·

Stayed 1 night

Too close to the freeway. Traffic noise was terrible all night!

8

Daniel

Aug 9, 2023

·

Stayed 3 nights

Hotel was nice, loved the kitchenette, had everything we needed. Room was very comfortable, beds need updates, they were a bit hard for me. Staff was very friendly, breakfast was good. Pool was a bit to busy for me, but nice to see kids enjoying it. I would definitely recommend and stay again. Very reasonably priced and close to shopping and places to eat.

10

Archie

Sep 23, 2024

·

Stayed 1 night

I didn't understand why they charge for parking, I think other hotels in the area doesn't. Also they offered a mountain views which I paid for only to find views obscured by a new hotel building in progress.

6

Jina

Jun 10, 2024

·

Stayed 1 night

Staff was super nice. Neighborhood was okay. Hotel was within 10 minutes of plenty of places to eat. However, I would not stay here again because my room was dirty. The shower walls have not been cleaned in quite some time and it was obvious. Additionally there was residue from a drink on the night stand - which came off when I wiped at it. The room also smelled bad. At this point I stopped checking because I was tired and knew there would be more.

10

Mark

Jun 12, 2023

·

Stayed 1 night

Great location and staff.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being good with plenty of options, but some found it late, limited, or not freshly made, with occasional cleanliness or beverage issues; there is no operating bar despite photos.

Related guest reviews

2

Anthony

Jun 22, 2025

·

Stayed 1 night

The stay already started terrible when I went to check in the employee not paying attention charged me for the stay when it was already paid for in advance and proceeded to tell me oops the money will be back in your account by Tuesday! That was very unprofessional! Not to mention the room wasn’t cleaned at least as expected nor the restroom. I then make my way to the pool and it was just so dirty so much trash in the pool I was at a disbelief. So this morning I go for the complimentary breakfast and what a disappointment! Breakfast was running beyond late and the cleanliness well let’s just say there was lots of hair all over. Also the orange juice and apple juice was very watered down. I use to like staying here but I just don’t see that happening anymore.

10

Patricia

Jun 24, 2025

·

Stayed 2 nights

Really loved this place. Super clean! Pool needed a little attention, but it was Sunday afternoon. I’m sure it had plenty of action by kids over the weekend. Breakfast was really above par for a hotel free breakfast. One of the nicer I’ve had. My sister and I stayed and commented how safe we felt. Super friendly staff. EVERYONE!! Thank you all!!! We WILL BE BACK!!!

10

Charles

Nov 17, 2024

·

Stayed 5 nights

All around 10 stay, no problems or issue's, room was nice and spacious. Pots and pans to cook on, everything worked. Breakfast was nice and abundant, hot tub was nice to chill in, on a cold night. Staff was friendly and helpful.

10

Erika

Mar 10, 2025

·

Stayed 2 nights

Great breakfast and staff was really nice! Suite was perfect size and clean.

8

jean

Mar 22, 2023

·

Stayed 5 nights

All staff were nice and helpful. Front desk personnel was very helpful in getting a satisfying answer for my billing question. Breakfast is great with enough variety to enjoy.

8

Sharon

May 10, 2025

·

Stayed 1 night

Nice breakfast with lots of options.

6

Erin

Dec 9, 2024

·

Stayed 3 nights

I'll start with the positive feedback - the staff with excellent! They were extremely friendly and on top of keeping breakfast stocked in the morning with two men's collegiate athletic teams and families staying as guests. The breakfast itself was one of the best we've had even at hotels that charged extra for breakfast. For the critics, there is no restaurant or bar as stated/pictured in the description. Despite the bottles of wine in the fridge, taps on display and glasses sitting out, the bar has been closed since Covid. Guests were extremely disappointed by the false advertising. The tv in ours and every room that our team was in had a blue-tint burned into it. There were holes in the room furniture that were patched or hidden with pillows; there was candy and garbage on the floor from the previous guests and the tub had issues draining. The rooms need some TLC and listing needs to be updated with the correct amenities.

6

Tennille

Mar 24, 2025

·

Breakfast was lacking in protein options. The gap in the door to the hallway was sizable. The tv had a terrible screen. Could hardly see it. And the thermostat didnt work.

6

Tennille

Mar 23, 2025

·

Stayed 1 night

My room was fine. There was a large gap in the door entry allowing sound in. My tv barely worked, screen was dark and the thermostat did not work. I also missed some basic "extras" found in other hotels like lotion and a shower cap. Breakfast was lacking in options. Probably wont return to another Townplace anytime soon.

10

Daisa

May 30, 2025

·

Stayed 3 nights

This property was nice and had good breakfast

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$137
February	$140
March	$157
April	$136
May	$134
June	$162
July	$153
August	$138
September	$153
October	$156
November	$168
December	$136

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $125	17 $125	18 $197	19 $284
20 $126	21 $126	22 $112	23 $112	24 $115	25 $123	26 $123
27 $113	28 $113	29 $116	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $115	2 $113	3 $113
4 $110	5 $112	6 $112	7 $119	8 $112	9 $128	10 $130
11 $112	12 $113	13 $112	14 $115	15 $112	16 $134	17 $137
18 $112	19 $114	20	21	22 $110	23 $127	24 $127
25 $112	26 $116	27	28 $126	29 $110	30 $566	31 $566

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Mountain View

Studio, 1 King Bed with Sofa Bed, Mountain View (Hearing Accessible)

Studio, 2 Queen Beds, Mountain View

Studio, 1 King Bed with Sofa Bed, Mountain View

Studio, 2 Queen Beds, Mountain View (Mobility Accessible, Tub)

Studio, 1 King Bed with Sofa Bed, Mountain View (Mobility Accessible, Tub)

Suite, 1 Bedroom, Mountain View (Mobility Hearing Access, Roll-In Shower)

Studio, 2 Queen Beds, Mountain View (Hearing Accessible)

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about TownePlace Suites by Marriott San Bernardino Loma Linda

Have a question?

Prices for upcoming dates