iStay River City Brisbane

The apartment was great (2 bedroom 2 bathrooms) and comfortable for 2 adults and 3 children (one child slept on a rollaway bed in the living room). My only complaint was the pool- not very clean, cigarette butt floating in it and a chunk of someone’s hair on the tiles when we had a look.

Only one lift working. Qite painful waits sometimes

Fantastic stop comfy rooms, staff are very helpful and understanding. Really enjoyed our stay. In prime location for food, shopping, site seeing and not too far from airports. Good to see fireworks. Pool, gym and sauna great condition.

River view apartment had a lovely view of the river and the hinterland, apartment was spacious and fully equipped and very clean, would recommend to anyone but only 1 lift operating means you can wait a long time to get your apartment!

Good location and convenient facilities such as pool and bbq.

Can’t fault the spot as it’s a couple of blocks to everything and the new train station will make it even more convenient. It’s like the other Oaks properties we’ve stated in and the bathroom could do with a tidy up as it’s looking dated. One lift was out of action so sometimes took 10 minutes to get to the ground floor. Not their fault as we discovered they’ve been waiting months for the repairs to be completed. Personally I don’t want to go in a faulty lift up 40 floors so didn’t bother me. All in all fairly clean and tidy and had everything you need for a family. We’d stay there again for sure.

The room smelt of strong paint and we all woke with headaches Exhaust fans in room didn’t work No heating in the spa Only 1 elevator working 30 min wait for elevator We will never stay here again

Great location but let down by the overall tiredness of the room. Carpets were worn and the bathroom cleanliness was poor. Definitely in need of refurbishment. Only one lift was operating and with 30 floors it took sometime to get up and down.

Hotel quality is not matched the price I paid. Lift was out of the order , have to climb the stairs to reach the floor we stay. It was a good exercise. Think about the elderlies and people with disabilities and family with young kids. Should not happend at all in Brisbane CBD Hotel. It was a poor experience.

We really enjoyed our stay at Oaks Brisbane River City Suites. The apartments are located a very short walk away from shops, restaurants, Brisbane Public Transport and Tourist Attractions. The staff were very friendly and helpful. The pool and spa area is very nice with city views while you are swimming. We would differently stay at Oaks Brisbane River City Suites next time we holiday in Brisbane.

Check in staff were lovely, friendly and engaging. Room was spacious and clean. Checkout staff were also great.

We stayed for 3 nights. The location was fantastic. It was comfortable enough but but, *The shower had a lot of black mould growing in it. *The shower pressure was terrible! *There wasn't enough cutlery in the kitchen for my family of 4 and there were broken utensils. *We didnt see any house keepers our whole stay so we bpught toilet paper as there was only 1 left for us. Value for money wasn't there for me, We were rather disappointed with the unit.

very good location, very clean rooms. i made a mistake of taking the stairs after parking the car at the parking area. doors leading to stairs only opens from the outside, once inside, only way to get out is walk down to ground level to take the emergency exit.

The hotel itself is fine but the walls are thin. Being woken up at 2am with crashing sounds from above and the constant banging from next door took away from the great service at the front desk. Blocked garbage chutes added to the not so nice ambience with garbage piled up in the refuge room…

Smells gross

Not clean, dust everywhere, dirty carpet, moldy shower and room smelt like faeces.

Net curtains mouldy, generally shabby with grubby areas

Pretty good. Room was showing its age a bit. There was a bit of a wet carpet smell on our floor (14). Noisy ceiling fan in the bedroom. Overall okay. Staff were friendly. Great location. Parking was typically tight & narrow but easy enough.

Lovely views from 37th floor. Amazing bed, nice pillows. Toilet lid was broken but attended to the next day even though it was a Sunday! No bulbs in the second bedroom lamps so we had to unplug one from the main bedroom and swap it over. The apartment was spacious and very clean, however there was a film of dust under the tv unit which we could see when sitting on the couch. Staff were very helpful and attentive, however I recommend you advise guests how to use the key for the lift! No information whatsoever was given at reception when checking in. Will definitely return. We stay here around 2-3 times each year.

The bathroom is very old, inside shower where people stand often the tile is black, it’s mouldy too. Toilet roll is in very awkward spot, there was water in the toilet brush holder. There is no view from the room at all.

Check in staff were lovely, friendly and engaging. Room was spacious and clean. Checkout staff were also great.

River view apartment had a lovely view of the river and the hinterland, apartment was spacious and fully equipped and very clean, would recommend to anyone but only 1 lift operating means you can wait a long time to get your apartment!

Our stay was excellent we had requested views and a balcony ,these were met beyond our expectations The staff were friendly and efficient both at checkin and checkout The only negative was no exhaust fan in the bathroom Yes would definitely stay again

Therre was construction right outside my room throughout the nights. I could not sleep due to this. All niught long. No warning given of this at all on booking!

Not happy that the rooms are not air conditioned. We came from gold coast because we had no power to have a nice sleep in AC. Very disappointed

Great location, however… place was very run down, the smell in the elevator lobby on our level from the refuse bin was absolutely disgusting! Or windows were so dirty we could hardly see out. No aircon in bedrooms only ceiling fans.

Not at all the hotel's fault, but there's an extremely noisy construction project (railway station) operating 24/7 including holidays across the street. We spent 3 days in a room where the noise was so bad we became sleep deprived zombies -- earplugs helped a bit but not enough. We were in a room numbered 01. The hotel helpfully moved us to a new room (numbered 03) and it was fine. If booking this hotel, avoid rooms with numbers ending in 01 or 06. We think rooms numbered 04 will be OK and we think 02 or 05 somewhere in between the worst and the best. Being higher up will only help marginally.

Receptions staff friendly, location great and rooms size large

Good central location. Rooms are dated and really need an update especially the bathrooms. Good beds and pillows.

Great views and location

Great service by the reception team

Check in staff were lovely, friendly and engaging. Room was spacious and clean. Checkout staff were also great.

Check in took forever. No instructions on where i could park, the computer at reception had glitches that took over 30 minutes to wiork, there were not enough kitchen related items. Eg i had to call to get a baking dish and when it was brought it, it had a big lable stuck to it which i was not able to remove. I took it to reception and staff were very helpful but took around 20 minutes to soak and scrape off. There were no oven mits and i burned my hand. There was a previous guest that had left her supplements in our fridge, after a few phone calls and her coming in with hotel staff to check our fridge in which she did not find her supplements at the end. I got a room with a kirchen so i could cook but i was not able to at the end. We had to eat out and the meals we ordered were terrible. It all sounds too comical. One more thing, we wanted to go back to the car and literally went to every level to fibd it. The levels are not properly written next to the lifts, eg c3 c2...

Poor ilinformed, rude service by your Female staff. Effort made by Male staff. Bad attitude and Really Poor customer service. Rooms were not up to Hygienic standards

This was a fantastic stay with the staff always helpful

The apartment was in supurb location. Apartment was spacious and had everything we needed. Had an issue during end of stay that the management handled professionally and promptly, would definitely stay here again

Great service from the reception people very helpful and accomodating.

Not at all the hotel's fault, but there's an extremely noisy construction project (railway station) operating 24/7 including holidays across the street. We spent 3 days in a room where the noise was so bad we became sleep deprived zombies -- earplugs helped a bit but not enough. We were in a room numbered 01. The hotel helpfully moved us to a new room (numbered 03) and it was fine. If booking this hotel, avoid rooms with numbers ending in 01 or 06. We think rooms numbered 04 will be OK and we think 02 or 05 somewhere in between the worst and the best. Being higher up will only help marginally.

This property lived up to the Oaks name the staff especially Stephen and front desk were amazing could not do enough for us, we were a big sporting group and everythime they looked after us so well. A big thank you

The unit itself was pretty dated and needed an upgrade, the property was in a good location. We pre-organised a late check in and then had to wait for the manager to arrive 15 minutes later, at 11pm, because the caretaker was uncontactable. We appreciated the manager coming down but were pretty tired and a little annoyed as we had confirmed the time we would be arriving and reassured that this time is ok.

This area is under construction, so it was noice and smelly. Howere the location is pretty convenient.

Very central location in Brisbane City. Walking distance to everything the city has to offer

Rooms were a nice size, dated bathroom, on check in was a water leak on one floor and whole building evacuated. At night lots of homeless people around made it a bit unsafe. As they were right in the doorway

It's in a walkable location to Queenstreet, bit dated, but was a lovely overnight stay, didn't notice any construction noise & slept with the balcony open, friendly reception staff & great kabab place on the corner.

We the location great for access to the Brisbane River and its attractions especially the river ferry. There were plenty of dining options available within a few minutes easy walk. The building is not a motel rather a residential complex with the 28th floor providing short stay accommodation.

10 minutes walk from Central Station, Queen Street Ma’am and Casino.

It was in a great location for shopping, casino lots of bars and restaurants. Very easy to walk the city, paths were very uneven so you did have to look where you were walking.Lots of construction going on so a little noisy during thd day and through the night.

Great place.. bit noisy with all the road and rail work. But all up very good spot

Roads closed because of new subway and temporary works on footpaths

The property is located smack bang in the city centre in between the 2 sides of the river, you cross over one bridge to go to South bank and the Big Wheel, and you walk around the other bridge and waterfront to go to the waterfront bars so you are bang in the middle. The property is secure from the outside world, you need a key fob to enter and also need the key fob to access the lifts. The room itself wasn't bad. Huge balcony with a view of the Bridge afar. All utensils and facilities needed apart from no safety deposit box, which considering the apartment doors do not turn to lock I would have thought a necessity. TV in bedroom and in living room aswell, iron and ironing board included but the bathroom was very dated and spots of dirt, cracked tiles, old silicone or filler everywhere around the shower area. The shower itself was fine, took a short while to heat up but nothing awful.. Receptionist was fine when I checked in and informed me of check out times etc. I only used the pool area once as when it goes in the shade it is freezing cold, the area is small, only 4 or 5 sunbeds available and the pool is incredibly slim but I knew that before b booking and the pool was just an added bonus really. All in all I would definitely recommend this apartment, loads around to do and see, just a bit of a walk to either side of both sides of the river. I'd definitely return though.

It's in a walkable location to Queenstreet, bit dated, but was a lovely overnight stay, didn't notice any construction noise & slept with the balcony open, friendly reception staff & great kabab place on the corner.

We the location great for access to the Brisbane River and its attractions especially the river ferry. There were plenty of dining options available within a few minutes easy walk. The building is not a motel rather a residential complex with the 28th floor providing short stay accommodation.

This is a centrally located aparthotel with a decently equipped kitchen, wahser/dryer, balcony, pool and hot tub. The decor is very gray and a little bit worn, but the layout and conveniences are great. The cafe downstairs is quite good.

Lovely apartment with large verandah and views to the water and bridge.Great location near restaurants and bottle shop and Queen street mall.

The property is located smack bang in the city centre in between the 2 sides of the river, you cross over one bridge to go to South bank and the Big Wheel, and you walk around the other bridge and waterfront to go to the waterfront bars so you are bang in the middle. The property is secure from the outside world, you need a key fob to enter and also need the key fob to access the lifts. The room itself wasn't bad. Huge balcony with a view of the Bridge afar. All utensils and facilities needed apart from no safety deposit box, which considering the apartment doors do not turn to lock I would have thought a necessity. TV in bedroom and in living room aswell, iron and ironing board included but the bathroom was very dated and spots of dirt, cracked tiles, old silicone or filler everywhere around the shower area. The shower itself was fine, took a short while to heat up but nothing awful.. Receptionist was fine when I checked in and informed me of check out times etc. I only used the pool area once as when it goes in the shade it is freezing cold, the area is small, only 4 or 5 sunbeds available and the pool is incredibly slim but I knew that before b booking and the pool was just an added bonus really. All in all I would definitely recommend this apartment, loads around to do and see, just a bit of a walk to either side of both sides of the river. I'd definitely return though.