Hotel Palacio del Carmen, Autograph Collection

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

El hotel es muy bonito pero tiene algunas deficiencias para ser un 5 estrellas. El gimnasio no debería tener ese título, puesto que está en el paso a la piscina y tiene dos maquinas. La piscina que me dijeron que era climatizada, esta fría, y alguien como yo que se baña sin problemas en aguas atlánticas, rehuso meterse en la piscina porque estaba demasiado fresca, claramente inferior a 20 grados. Aunque lo comenté no hubo ningún intento de solucionar el problema, salvo que lo anotarían. Por lo demás, la atención del chico joven de recepción del sábado por la mañana fue excepcional, al igual que la chica del servicio de desayuno, ahí si sentimos un servicio de calidad acorde con el precio y clasificación. Para mejorar recomiendo dotarlo de más equipamiento para poder disfrutarlo mejor, y que la piscina funcione. Instalaciones: 4/5 --> edificio muy bonito, todo impecable, pero faltan servicios Habitaciones: 4/5 --> cómodas y agradables Calidad de sueño: 5/5 Atención: variable, perfecta el chico joven de recepción de la tarde del sábado y la chica del servicio de restauración. Otros más discutible, puesto que no me gusta enzarzarme cuando voy de descanso para explicar varias veces algo en lo que tengo claramente razón Jardines: 4/5 pero les falta que sean más aprovechables a la noche o tarde Ubicación: 4/5, en 9 minutos estabas en la catedral y la zona es muy tranquila. Relación calidad precio: 3/5, la deficiencia de piscina y gym restan

Very helpful at check-in. Room was a good size, a/c worked well and plenty of light in the bathroom. Complementary water was a nice touch. Mattress on bed was very comfortable but the bed frame squeaked when either of us turned over, my only criticism, better bed frames needed. Breakfast was OK, warm food tended to be a bit tepid and scrambled eggs had a hard top on them due to standing under a heat lamp for too long. Nice swimming pool although I didn’t use it Overall a very comfortable pleasant stay. Thank you.

Un po’ rumoroso fra le camere e odore di legno persistente in stanza. Ho provato il ristorante e non mi ha entusiasmato. Ottima l’accoglienza e il personale e la posizione. Pulizia ok. Parcheggio hotel gratuito, grande plus

Lovely hotel located very central. Staff were very professional and friendly. Rooms nice, quiet and cleaned daily. Only negative would be the pool was closed during our stay.

hotel buono e vicino alla cattedrale . La piscina e' semplicemente ridicola , farebbero meglio a non indicarla nemmeno . comunque non vale 5 stelle

Charming with beautiful garden at a quiet edge of Santiago. Would come again

We stayed for 3 nights. The hotel had an underground garage for parking. The common areas including gardens were well presented and staff helpful. The room was average size. Short walk in to the centre. The only downside was the noise from the service stairs adjacent to Room 120.

Comfortable stay and free parking in Santiago de Compostela on the eve of the Apostle celebrations. Hotel was well located - slightly outside the city with a 10 min walk to the cathedral. Room was comfortable - though a bit dated.

Nice quality hotel in a great location to explore Santiago on foot. Very convenient to have on site parking.

It’s was in a good location, safe & clean

Los cuartos muy feos, incómodos y olían a pies. Muy decepcionante el estado de las habitaciones, y sobre todo, al pagar 350 euros por noches un abuso.

We have stayed here numerous times, and the quality of service and cleanliness has always been superb

The hotel is far from a five star property. The common areas are very nice and the restaurant had great food. The location is slightly outside the center, which makes for a quiet location. Unfortunately, the rooms are dated. The bed was rackety, the pillows hard synthetic material and the bathtub/shower builder grade cheap materials, and not that well cleaned at that. We arrived late and had a restaurant reservation, so the person at the desk suggested we leave our luggage at the desk and go eat first - a reasonable suggestion, however, in most hotels of this caliber, they would bring the luggage to your room for you. Overall, we would not stay there again.

Way too much humidity and bad smell in the deluxe room. Air conditioning only on/off, freezing cold when on. Good location and excellent breakfast, though. Definitely not 4 or five star.

Room wasn’t available straight away even though we arrived after 3pm. Dusty rooms, dark, hair in bathtub, came back to the room to find a bug crawling in my suitcase. Just didn’t feel like a 5 star establishment. Terrible nights sleep, the noise from 5am was awful, furniture dragging, things being dropped, no soundproofing, heavy footed people upstairs. Away for 2 weeks driving across northern Spain, here for just one night and this was the most expensive per night, by far the worst. We had a small car so parking was easy, just be wary it gets busy and many people have big cars so it can be tight squeeze.

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same. A/C did not work well, had to open the three windows wide open. Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me. Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right. Breakfast was very good, and restaurant and bar staff were very cordial and attentive. Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus. For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $. Not what you expect from an AC by Marriott hotel.

Un po’ rumoroso fra le camere e odore di legno persistente in stanza. Ho provato il ristorante e non mi ha entusiasmato. Ottima l’accoglienza e il personale e la posizione. Pulizia ok. Parcheggio hotel gratuito, grande plus

Lovely hotel located very central. Staff were very professional and friendly. Rooms nice, quiet and cleaned daily. Only negative would be the pool was closed during our stay.

El desayuno es de lo mejor. El hotel muy bonito, limpio y bien ubicado. La habitación un poco oscura, pero se entiende en un edificio de esa antigüedad. Caminando se puede ir a la catedral. El área de la alberca y el gimnasio muy bonito.

Pleasant location an easy walk from the centre of the city. The hotel is nice but the rooms need a refurb.

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

The pictures of the hotel do not reflect the reality. The rooms are dark and not pleasant. No shower cunicle as shower is in bath. Breakfast was o.k. nothing special. No help with cases or luggage. The man behind the desk was very helpful and very pleasant..

Very helpful at check-in. Room was a good size, a/c worked well and plenty of light in the bathroom. Complementary water was a nice touch. Mattress on bed was very comfortable but the bed frame squeaked when either of us turned over, my only criticism, better bed frames needed. Breakfast was OK, warm food tended to be a bit tepid and scrambled eggs had a hard top on them due to standing under a heat lamp for too long. Nice swimming pool although I didn’t use it Overall a very comfortable pleasant stay. Thank you.

Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included.

Beautiful hotel in a great location, just a short walk to the cathedral. The staff was friendly and welcoming. The room was charming, though the bed was a bit uncomfortable and it felt a little humid. Aside from that, everything else was great and I really enjoyed my stay.

Room wasn’t available straight away even though we arrived after 3pm. Dusty rooms, dark, hair in bathtub, came back to the room to find a bug crawling in my suitcase. Just didn’t feel like a 5 star establishment. Terrible nights sleep, the noise from 5am was awful, furniture dragging, things being dropped, no soundproofing, heavy footed people upstairs. Away for 2 weeks driving across northern Spain, here for just one night and this was the most expensive per night, by far the worst. We had a small car so parking was easy, just be wary it gets busy and many people have big cars so it can be tight squeeze.

Una habitación super cómoda. Silencio absoluto por las noches. Un restaurante magnífico. A la altura de lo que ofrecen.

Beautiful spacious room with a soaking tub. Just what I needed after walking the Camino. Awesome breakfast too.

Habitacion y baño pequeños

Great and friendly staff. Good location. Great restaurant. Amazing service staff. Restaurant servers were amazing! Well done

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

The hotel is far from a five star property. The common areas are very nice and the restaurant had great food. The location is slightly outside the center, which makes for a quiet location. Unfortunately, the rooms are dated. The bed was rackety, the pillows hard synthetic material and the bathtub/shower builder grade cheap materials, and not that well cleaned at that. We arrived late and had a restaurant reservation, so the person at the desk suggested we leave our luggage at the desk and go eat first - a reasonable suggestion, however, in most hotels of this caliber, they would bring the luggage to your room for you. Overall, we would not stay there again.

Great customer service and nicely maintained hotel with lots of character. Very helpful staff

Overpriced; got mixed feelings on quality of staff's attention. My room was not made / cleaned for two days, first day was my fault, as I left the do not disturbed sign by mistake, but second day I made sure not to leave it, left at 9 am and came back 10 pm just to find my room exactly the same. A/C did not work well, had to open the three windows wide open. Room is noisy, wood floor, and I can tell staff cleans the rooms as the first day I stayed long in the morning I could hear the cleaning staff moving beds and stuff on the room above me. Our group booked three rooms, two of my friends got a courtesy Santiago cake on their rooms, which the Hotel if famous for, I did not really care about it, but when we were going out and passed by the front desk I told them that I did not get any, as a joke, and they apologized and said they were sending some so I would hae it by my return. Got to the room at night, nothing, this is what bothered me, the failure to make it right. Breakfast was very good, and restaurant and bar staff were very cordial and attentive. Bed was comfortable, bedsheets clean and relatively new. Plenty of hot water, boiling if you like, this is a plus. For what I paid, I did not feel the hotel was worth it, I have stayed in better places for less $. Not what you expect from an AC by Marriott hotel.

Beautiful property in the heart of Santiago. All staff were so very helpful. We loved our room with the view of the cathedral and a bonus full moon. Food was great in the bar/cafe. Couldn’t have been better.

Muy caro para lo que ofrece el hotel. Habitaciones muy viejas y personal poco amable.

Very nice hotel near Santiago's attractions. Staff was very helpful with retrieving taxis throughout stay. Use of Keurig (only with an upgraded room apparently, otherwise there's coffee service in the lobby) was nice though we could have used a kettle as well (or in lieu of). The room was very well appointed with nice touches with two doors overlooking the garden. The small metal light next to bed runs very hot (I burnt my finger) so be careful not to touch it directly to move it around (there's a small metal attachment on the lamp I didn't see in time), but even still keep children completely away from it (imo).

Excellent hotel! The staff is incredibly friendly and professional. Highly recommended!

The hotel was ok but for $400/night we expected more. Rooms were small & beds were queen size. Breakfast was the highlight and servers in the dining room were very nice. People at the front desk.- some were nice, and others had an attitude so not so muc. They weren’t able to provide a lot of information or suggestions of what to do and where to go. Bellman was very nice.

Pleasant location an easy walk from the centre of the city. The hotel is nice but the rooms need a refurb.

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

Good location. About 10 mins walking to the Santiago church. Staff was friendly and nice. Room was spacious. Parking in property is included.

Charming with beautiful garden at a quiet edge of Santiago. Would come again

Less than 10 minutes walk from all the tourist sites yet a very quiet location right next to a peaceful river walk

Beautiful hotel in a brilliant location. 5 mins walk to heart of Santiago

Comfortable stay and free parking in Santiago de Compostela on the eve of the Apostle celebrations. Hotel was well located - slightly outside the city with a 10 min walk to the cathedral. Room was comfortable - though a bit dated.

Excellent location. Peaceful ambiance.

Nice quality hotel in a great location to explore Santiago on foot. Very convenient to have on site parking.

Excellent location- intriguing/interesting historical hotel. Short walk to the town square and church.

Property and room was great. Staff were wonderful. Food un restaurant was outstanding. I didn’t like that the price doubled because there was a conference in town

Great hotel. Air conditioning worked well in November to keep my wife cool for sleeping. Bed was really comfy and the property was lovely. Enjoyed the delicious breakfasts and coffee as well as the dinners. The short walk to the historic center and Cathedral de Santiago was great. It rained the entire time we were there but the service, food and comfortable room made up for not being to explore as much of the town as we wanted. Excellent and friendly service. Also great on site underground parking garage. Would highly recommend staying here.

Excellent breakfast buffet. We were upgraded to a suite, which was wonderful. Very helpful staff. Had a delicious dinner at their restaurant.

Beautiful hotel in a great location, just a short walk to the cathedral. The staff was friendly and welcoming. The room was charming, though the bed was a bit uncomfortable and it felt a little humid. Aside from that, everything else was great and I really enjoyed my stay.

Una habitación super cómoda. Silencio absoluto por las noches. Un restaurante magnífico. A la altura de lo que ofrecen.

Beautiful property in the heart of Santiago. All staff were so very helpful. We loved our room with the view of the cathedral and a bonus full moon. Food was great in the bar/cafe. Couldn’t have been better.

Excellent restaurant and drinks. Comfortable room.

The restaurant is not more then snacks and the breakfast is very poor for a 5 stars hotel.

It was a beautiful, historical location. The decir is simple but comfortable. The location is well situated and accessible to the center if historic city. The hotel director left us a wonderful welcome letter, explaining the history of the hotel. Along with the letter we received a wonderful small “Tarta De Santiago,” the hotel’s special version of the local specialty. The staff is friendly and helpful with any request. The restaurant had a nice buffet breakfast. The dinner menu could use some daily variations.

Lovely and spacious room and super friendly staff. Food in the restaurant was delicious