Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included for guests.

Are pets allowed at the hotel?

Pets are not allowed at the property.

What are the check-in and check-out times?

Check-in time starts at 14:00 and check-out time ends at 12:00.

What accessibility features does the hotel offer for guests with disabilities?

The hotel features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

Where is the hotel located in relation to key landmarks?

The hotel is located in the city center of Kigali, close to attractions such as the Presidential Palace Museum, Union Trade Center, and Stade Amahoro.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. Children under 12 years old must be supervised by an adult while in the pool.

What are the policies for guests staying with children?

Children are allowed at the property, but specific age-related policies for free stays are not detailed.

What are the policies regarding extra beds and cribs?

Guests must contact the property in advance to reserve cribs or rollaway beds, which incur a fee of EUR 100.0 per night. Maximum occupancy and other specifics are not detailed.

Hotel des Mille Collines

What guests think

At Hotel des Mille Collines, travelers praise the welcoming, highly professional staff and the attractive pool, bar and garden areas, while noting that the historic property’s guest rooms feel dated compared with refreshed public spaces.

Reviews also highlight a clean environment, convenient Kigali location, and generally good food with well-liked breakfasts. Some stays coincided with cultural or live music evenings that added atmosphere. Drawbacks that come up include aging room decor and occasional hot water or water pressure issues, plus sporadic dining availability or minor service hiccups. Expect warm hospitality, strong common areas, and comfortable but older rooms.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool, bar, and gardens receive frequent praise, creating a pleasant outdoor atmosphere; several reviews mention cultural or live music nights. Public areas feel attractive and relaxing.

Related guest reviews

10

Keely

24 Jul 2025

·

Stayed 1 night

One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony.

10

Doreen

17 Feb 2024

·

Stayed 4 nights

Beautiful hotel & great base for trip to Kigali. Rooms good. Pool area excellent. Food tasty. Once a week free cultural show with dinner or drinks. Staff were very helpful.

10

Ian

26 Sept 2024

·

Stayed 4 nights

Historical hotel with excellent service, a nice bar and pool, and easy access to all Kigali has to offer.

10

Laureen

18 Sept 2024

·

Stayed 2 nights

This is an historic hotel, with beautiful facilities, especially the pool and bar area. The food is great, the staff are beyond compare! Excellent service, always with a smile. This is my third stay and I will always return to stay here.

10

Reuben

11 Nov 2023

·

Stayed 2 nights

Great location, food is okay, very comfortable bed, friendly and helpful staff (special mention to Kenny and Ornella), nice pool

10

Ruth

2 Jul 2023

·

Stayed 2 nights

Lovely hotel in a great location. Really lovely gardens and outdoor bar and restaurant. Rooms are a bit tired but very comfortable and great views.

8

Richard

24 Aug 2025

·

Stayed 2 nights

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

10

David

2 Mar 2023

·

Stayed 8 nights

staff were great, friendly and helpful love the pool area and bar. cool views over kigali from one side

8

Sara

22 Nov 2025

·

Stayed 5 nights

The Bar was well-stocked, the team was professional and friendly, and the Fresh Fruit Juice variety was outstanding! Annnnd Drum roll...The Live Thursday Gospel Live Music, those lads were amazing, with each song they sang touched me, and I really felt at home.

8

Richard

14 Apr 2025

·

Stayed 2 nights

The only comments was on the rooms. I felt to be small somewhat cramped especially the bathroom Did not like the tub found it slippery preferred a simple shower. Also TV only had one operating channel and only one coffee cup. But the lobby pool and grounds were superb, restful.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Common areas and rooms are repeatedly described as very clean. A few guests noted maintenance issues like intermittent hot water, weaker water pressure, or bathroom odors.

Related guest reviews

8

Renate

27 Jan 2026

·

Stayed 2 nights

To netter. Hyggelige ansatte. Rent.

Translate

10

Yannick

21 Sept 2024

·

Stayed 2 nights

Très bien situé, très propre, personnel extrêmement serviable et courtois ,nourriture excellente. Mon épouse et moi recommandons cet établissement.

Translate

8

Oxana

18 Mar 2025

·

Stayed 1 night

Amazing service and very warm welcoming upon our arrival All staff is very customer oriented and helpful Rooms were clean, and a bit old and we did not have warm water during the day. Very stylish hotel

10

Darius

2 Apr 2025

·

Stayed 3 nights

I loved that the property was very clean and in a safe location with plenty of things to do within walking distance

8

Monica

21 Feb 2024

·

Stayed 1 night

It was a real pleasure to stay here. Agnes and Dahlia at the spa are lovely and the services were excellent. However, the rooms could use freshening up (but they were very clean), and the water pressure in the shower could have been better. Breakfast was good and overall, the staff were wonderful!

8

Pål Egil

8 Feb 2025

·

Stayed 1 night

Hotellet 5/5 Personalet 5/5 Maten 3/5 Rommet 3/5 Rommet var greit, men det luktet surt av dusjforhenget og det var ikke varmt vann i dusjen første kvelden. Dessverre ble magen i ulage av maten, noe jeg ikke hadde opplevd på hele reisen i tre land.

Translate

10

Hossein

8 Apr 2025

·

Stayed 9 nights

Very clean good food kindly personal fantastic service Recommends to all customers that like to visit Kigaki

8

Richard

24 Aug 2025

·

Stayed 2 nights

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

8

Jusu

4 Jun 2024

·

Stayed 1 night

A beautiful, clean and customer service hotel.

8

Richard

14 Apr 2025

·

Stayed 2 nights

The only comments was on the rooms. I felt to be small somewhat cramped especially the bathroom Did not like the tub found it slippery preferred a simple shower. Also TV only had one operating channel and only one coffee cup. But the lobby pool and grounds were superb, restful.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated or tired, with several noting older decor and occasionally smaller or basic layouts. Some rooms offer city views or balconies.

Related guest reviews

4

Rahul

3 Nov 2023

·

Stayed 1 night

Needs a full refurb

8

Nicole

14 Apr 2025

·

Stayed 5 nights

The property itself was very beautiful, but a little outdated. The rooms were nothing to write home about. However, all of the amenities that you needed were provided for. The staff was exceedingly helpful and was happy to arrange Tours, exchange money and really complete any task that you needed help with. The food at the hotel was good and the breakfast buffet was exceptional.

8

Oxana

18 Mar 2025

·

Stayed 1 night

Amazing service and very warm welcoming upon our arrival All staff is very customer oriented and helpful Rooms were clean, and a bit old and we did not have warm water during the day. Very stylish hotel

8

Juliet

17 Oct 2024

·

Stayed 6 nights

The Hotel is in a great location. Staff are very friendly. Breakfast was great. My only complaint was the room we were given. The room was too old for the amount we paid. Other than that, all was good. We shall definitely be back.

8

Lawrence

12 Oct 2024

·

Stayed 1 night

Historic property, helpful staff, attractive overall renovation, however our room was somewhat dated and dull.

6

PIER LUIGI

8 Mar 2025

·

Stayed 5 nights

Spazi nella reception insufficienti, l’hotel ha bisogno di essere aggiornato, soprattutto nelle camere

Translate

10

Ruth

2 Jul 2023

·

Stayed 2 nights

Lovely hotel in a great location. Really lovely gardens and outdoor bar and restaurant. Rooms are a bit tired but very comfortable and great views.

8

Richard

24 Aug 2025

·

Stayed 2 nights

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

8

Michael

2 Sept 2025

·

Stayed 3 nights

Your lobby and dining room has been beautifully modernized, but it is anticlimactic to enter your guest rooms which looks like they haven't been upgraded in 20 years. You should also invest in memory foam mattresses.

8

Richard

14 Apr 2025

·

Stayed 2 nights

The only comments was on the rooms. I felt to be small somewhat cramped especially the bathroom Did not like the tub found it slippery preferred a simple shower. Also TV only had one operating channel and only one coffee cup. But the lobby pool and grounds were superb, restful.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, professional, and highly helpful, including assistance with tours, transport, and occasional upgrades. A few reviews mention delays at check in or other disruptions.

Related guest reviews

10

Gary

6 Jan 2025

·

Stayed 6 nights

Fabulous HOTEL, I cannot speak too highly of it, mostly for the wonderful staff who could not do enough. The whole set up was incredibly friendly and efficient. Absolute.10/10

8

Nicole

14 Apr 2025

·

Stayed 5 nights

The property itself was very beautiful, but a little outdated. The rooms were nothing to write home about. However, all of the amenities that you needed were provided for. The staff was exceedingly helpful and was happy to arrange Tours, exchange money and really complete any task that you needed help with. The food at the hotel was good and the breakfast buffet was exceptional.

10

Dr Connie

8 Sept 2025

·

Stayed 3 nights

Outstanding customer service - a lesson in hospitality.

10

GERY

16 Oct 2025

·

Stayed 4 nights

Staff very efficient and caring . Deborah upgraded me during my stay as I’ve asked to have room with garden view thanks . Food was excellent and the bar seated area is very cosy and open space .

8

James

15 Sept 2024

·

Stayed 1 night

Staff are extremely friendly, accommodating, professional and service oriented!

10

fran

25 Oct 2024

·

Stayed 1 night

The staff were amazing. I travel so much and for this to stand out means something. Ill always stay there when i return.

10

Laureen

14 Sept 2024

·

Stayed 1 night

My third stay the hotel and it has been upgraded and is even better than before! Wonderful staff and service; beautiful grounds. And an honorable history. It is a pleasure to stay here and when I return to Rwanda, I will stay here again.

10

Hossein

8 Apr 2025

·

Stayed 9 nights

Very clean good food kindly personal fantastic service Recommends to all customers that like to visit Kigaki

4

David

12 Aug 2024

·

Stayed 1 night

Booked 6 rooms. None were ready when we showed up at 4:30pm. Some waited over an hour and were just to sit down and wait when any inquiries were made. Then given a room overlooking trash dumpsters. AC did not work in a couple of rooms. Expected better and won't be staying again.

10

Eniko

21 Sept 2024

·

Stayed 1 night

The concierge and manager were extremely helpful and have a very strong sense of hospitality

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Frequently praised as convenient and safe, with walkable areas and easy access to Kigali sights. Some rooms feature city views.

Related guest reviews

8

Joe

3 Jun 2024

·

Stayed 7 nights

Nice staff. Friendly and competent. The location is very good if you want to be near the walk streets, big hotels and offices. The property could use some updating but is in good condition. The outdoor bar area l is very nice. The fitness center is substandard and needs an overhaul.

10

Yannick

21 Sept 2024

·

Stayed 2 nights

Très bien situé, très propre, personnel extrêmement serviable et courtois ,nourriture excellente. Mon épouse et moi recommandons cet établissement.

Translate

10

Darius

2 Apr 2025

·

Stayed 3 nights

I loved that the property was very clean and in a safe location with plenty of things to do within walking distance

10

Ian

26 Sept 2024

·

Stayed 4 nights

Historical hotel with excellent service, a nice bar and pool, and easy access to all Kigali has to offer.

8

Juliet

17 Oct 2024

·

Stayed 6 nights

The Hotel is in a great location. Staff are very friendly. Breakfast was great. My only complaint was the room we were given. The room was too old for the amount we paid. Other than that, all was good. We shall definitely be back.

6

Jean

18 May 2025

·

Stayed 2 nights

Das Hotel ist sehr gut gelegen!

Translate

10

Reuben

11 Nov 2023

·

Stayed 2 nights

Great location, food is okay, very comfortable bed, friendly and helpful staff (special mention to Kenny and Ornella), nice pool

10

Bruno

26 Aug 2025

·

Stayed 2 nights

Beautiful hotel in a very nice location in Kigali.

10

Ruth

2 Jul 2023

·

Stayed 2 nights

Lovely hotel in a great location. Really lovely gardens and outdoor bar and restaurant. Rooms are a bit tired but very comfortable and great views.

10

ariadne

27 Oct 2023

·

Stayed 6 nights

Great hotel, good breakfast, great service. The only improvement would be to have an alternative pedestrian entrance for guests that could be closer to the city center. But in overall the hotel is beautiful, room very comfortable. I recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on site dining are generally well liked, with tasty options and a solid buffet. A few guests reported downsides such as a dinner closure, average dishes, or extra charges for certain coffees.

Related guest reviews

10

Keely

24 Jul 2025

·

Stayed 1 night

One night stay here after 2 weeks travelling around. Everyone was helpful and friendly. Staff around the pool worked hard to make sure everyone had beds & towels Food was great & view of the city was fabulous from our balcony.

10

Doreen

17 Feb 2024

·

Stayed 4 nights

Beautiful hotel & great base for trip to Kigali. Rooms good. Pool area excellent. Food tasty. Once a week free cultural show with dinner or drinks. Staff were very helpful.

8

Nicole

14 Apr 2025

·

Stayed 5 nights

The property itself was very beautiful, but a little outdated. The rooms were nothing to write home about. However, all of the amenities that you needed were provided for. The staff was exceedingly helpful and was happy to arrange Tours, exchange money and really complete any task that you needed help with. The food at the hotel was good and the breakfast buffet was exceptional.

6

Roberto

7 Oct 2022

·

Stayed 2 nights

Pagare a parte il caffè e il cappuccino quando hai la colazione inclusa è inaccettabile

Translate

10

GERY

16 Oct 2025

·

Stayed 4 nights

Staff very efficient and caring . Deborah upgraded me during my stay as I’ve asked to have room with garden view thanks . Food was excellent and the bar seated area is very cosy and open space .

10

Reuben

11 Nov 2023

·

Stayed 2 nights

Great location, food is okay, very comfortable bed, friendly and helpful staff (special mention to Kenny and Ornella), nice pool

10

Robert and Elizabeth

10 Jan 2026

·

Stayed 2 nights

This place was wonderful and the staff went above and beyond to serve you. The food at the breakfast was enough to last us the day.

10

Hossein

8 Apr 2025

·

Stayed 9 nights

Very clean good food kindly personal fantastic service Recommends to all customers that like to visit Kigaki

6

Bill

23 Apr 2025

·

Stayed 3 nights

The hotel was fine. For some reason, the restaurant was closed for dinner but it was possible to get food at the bar. One night, I was woken 3 times by hotel staff for no good reason and the hotel is threatening to charge me for a cancelled reservation. There are some very good people working there but overall it was not my best hotel experience.

8

Richard

24 Aug 2025

·

Stayed 2 nights

This historic hotel is renowned as the place where Paul Rusesabagina courageously sheltered and saved over 1,500 individuals during the 1994 Rwandan genocide, a story vividly portrayed in the film "Hotel Rwanda." While there is a plaque honoring the hotel staff who tragically lost their lives during this dark period, it would have been meaningful to see a tribute specifically recognizing Rusesabagina's heroism. The hotel itself, though somewhat dated, offers a charming ambiance and is impeccably clean. The staff are exceptionally friendly and accommodating. Dining at the main floor restaurant is a treat, with a menu featuring delicious local cuisine. The included breakfast is decent, highlighted by a nice omelette bar, though nothing particularly extraordinary. We stayed in a spacious and comfortable junior suite, though the shag carpet certainly felt like a blast from the past. The pool area is inviting, and the Friday night cultural show is a must-see experience. Overall, we found the hotel to offer great value for the price.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $180	2 $183	3 $183	4 $183	5 $183	6 $183	7 $183
8 $183	9 $153	10 $183	11 $183	12 $183	13 $183	14 $183
15 $183	16 $183	17 $183	18 $183	19 $183	20 $183	21 $196
22 $201	23 $202	24 $183	25 $183	26 $200	27 $183	28 $200
29 $183	30 $183

Hotel des Mille Collines

About this property

Location

Room options

Double Room with Panoramic View

Superior Suite

Double Room with Garden View

Classic Room

Junior Suite

Guest reviews of Hotel des Mille Collines

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Hotel des Mille Collines

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $161	24 $161
25 $183	26	27 $161	28 $161	29 $160	30 $183	31 $183