Is parking available at the hotel?

Self parking is available on-site for a fee of CAD 7 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee ranging from approximately CAD 10 to 25 for adults and CAD 8 to 13 for children.

Are pets allowed at the property?

Pets are allowed with a fee of CAD 30 per pet, per day. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Late check-out is available for a fee of CAD 75, subject to availability.

What accessibility features does the hotel offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. The registration desk is also accessible for guests with disabilities.

What is the hotel's location in relation to nearby attractions?

The hotel is located in the historical district of Thorold, within a 15-minute drive of Clifton Hill and Lake Ontario. It is approximately 10.2 miles from Fallsview Casino and 10.3 miles from Fallsview Indoor Waterpark.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool, which is accessible from 6:30 AM to 10:00 PM.

What are the policies regarding children staying at the hotel?

Up to 2 children aged 17 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

Four Points by Sheraton St. Catharines

Average nightly price at Four Points by Sheraton St. Catharines Niagara Suites by month, last 12 months (USD)
Month	Average price
January	US$127
February	US$117
March	US$111
April	US$150
May	US$162
June	US$191
July	US$184
August	US$195
September	US$185
October	US$133
November	US$143
December	US$111

What guests think

At Four Points by Sheraton St. Catharines Niagara Suites, travelers frequently praise friendly, accommodating staff and the spacious, quiet suites, along with a convenient location near Brock University and an easy drive to Niagara Falls.

Housekeeping and maintenance feedback is inconsistent, with recurring reports of worn finishes, odors, dusty vents, and occasional bathroom or HVAC problems. On-site dining draws mixed reviews—dinners and bar service are appreciated, but breakfast is often considered limited and overpriced. The pool is small and can feel hot or less than pristine, and noise control during youth group stays has been a concern. Good choice if you value extra space over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool is small and sometimes overly warm or not well kept; gym is appreciated, and the bar/restaurant are convenient. Parking is available, but elevators can be slow.

Related guest reviews

8

Wendy

28 Aug 2025

·

Stayed 1 night

Booked this particular property because of the pool but found the pool area itself small and very hot and humid inside. Just not to my preference. Probably fine on a cold winter's day.

10

James

18 Aug 2024

·

Stayed 2 nights

Great location just off the main tourist area of Niagara Falls. Quiet and spacious suite which was comfortable and clean. Parking is plentiful and the staff were friendly and welcoming. Made use of the gym as well.

10

Frank

30 Apr 2025

·

Stayed 1 night

went on a Monday and hotel was quiet. Free upgrade was provided. Staff were friendly. Pool is on small side. Not much amenities in the area and would have to drive downtown.

4

Madina

10 Mar 2025

·

Stayed 2 nights

The swimming pool was really dirty. I dont thibk they change or clean the water everyday. And the staff lately hasnt been the best. The front reception is not very welcoming or friendly. I have been coming here for the past 5 yrs and the service is getting worse over time.

8

John

12 Nov 2025

·

Stayed 2 nights

Great counter staff. Enjoyed the bar and restaurant. Kitchen was open late (we didn’t get back to the hotel until 10:00pm) so were able to get a late dinner.

10

Barbara

28 Jul 2025

·

Stayed 1 night

Great pool and restaurant

8

DARREN

23 Sept 2024

·

Stayed 2 nights

A lot of kids running around that security was trying to take care of. Elevators extremely slow once on them

10

Teresa

3 Aug 2023

·

Stayed 2 nights

The pool water was cloudy. The decking around the pool was wet and had puddles making the flooring slippery, even a little slimy.

4

Reshma

2 Jul 2024

·

Stayed 1 night

The pool was not clean.

10

Ann

14 Mar 2024

·

Stayed 4 nights

Great gym facility.

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Cleanliness

Many guests find rooms and common areas clean, but feedback is inconsistent, with recurring issues like mold in showers, odors, dusty vents, and occasional stains or hair; a few reports cite pests.

Related guest reviews

8

Sandra

25 Aug 2025

·

Stayed 5 nights

It was a beautiful hotel, fairly clean, and comfortable. However, as we walked to our room on the 3rd floor, looking down through the glass windows to the floors below, there was thick dust on the sills and wall ornaments. It was also disappointing that we were not able to park under the canopy by the main doors to unload our vehicle, therefore all our luggage got wet. All other hotels where we have stayed allow this. Thank you.

10

Shayla

2 Nov 2025

·

Stayed 2 nights

Very clean room and nice staff all around!!

6

Julie

2 Apr 2024

·

Stayed 1 night

I liked the lobby area and fitness facility- the only things that I didn’t like were that the room smelled strange, the floor seemed a bit sticky and the hall smelled of cigarette smoke outside of our room

4

Melanie

23 Aug 2025

·

Stayed 1 night

Our washroom was disgusting, we couldn't even use the shower

2

Benjamin

11 Aug 2025

·

Stayed 1 night

I didn’t have a pleasant day I noticed after my trip trip I got bedbugs bite all over my legs and waist area. I wasn’t asked how my stay was or if there was any concerns which told me that they didn’t really care if I stayed there or not.

10

Jamie

12 Nov 2025

·

Stayed 1 night

Very clean, spacious room

6

Elizabeth and

31 Dec 2023

·

Stayed 1 night

The location of this hotel is great, very convenient. The room was just clean enough, but there was a lot of mould in the shower, the mirror/vanity were not overly clean and needed wiped down etc. just small details but many of them that made the room feel less clean than I would have expected.

6

Steve

26 Aug 2025

·

Stayed 1 night

The carpet has a bad smell. The air con vents were not cleaned. Also there were spider webs at the base The shower pressure is too strong On the positive side, the beds are very comfortable. The washroom is good. The public washroom was very well kept

10

Maria

11 Jun 2025

·

Stayed 1 night

The room was very clean, but only gave room cleanliness 3 stars because they need to clean the a/c vents, especially in the bedroom. Full of dust and other particles. Not good when A/C is on, as all this gets blown in the air you breathe.

6

Anita

1 May 2023

·

Stayed 1 night

Friendly staff. Our family travelled for pleasure, and booked a 2 queen bed. Room was dark (even in daylight/ lights on), bathroom in our room was tiny. My knuckles squeezed in between toilet tank and wall to flush :( Shower walls had dark dirt/ sludge running down the walls of tiles. I thought it was dried up grout that ran down tiles until i touched it and was slimy :( Dark mildew in most of the shower was off putting. The towel bar with only 2 towels on it was leaning down, not anchored into wall stud. No where else to hook up towels or toiletry bags. Otherwise clean, beds VERY COMFY.

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Rooms

Suites are often spacious and quiet with comfortable beds, but some rooms feel small or dated, with weak lighting, temperature control issues, noisy HVAC, or limited storage.

Related guest reviews

8

Jun

19 May 2025

·

Stayed 4 nights

Room is spacious

4

Imola

8 Dec 2025

·

Stayed 1 night

The welcome was fine, but the room was not. There was an extremely strong smell of chlorine — I’m not sure if it was from disinfectants or something else, but it was hard to even breathe in the room. The AC was so loud that it woke us up every time it turned on during the night, so we barely slept at all. Guest service also left a lot to be desired. I asked for some extra water for tea, and after waiting for half an hour in the room, I ended up going downstairs to request it directly. The next day, I asked for a coffee sachet to use in the room, but I was told they didn’t have any and that I could buy one from their restaurant — very unprofessional. After that, I preferred not to interact much with the staff, as they were not friendly at all. Overall, not worth the price we paid.

6

James

13 Dec 2025

·

Stayed 1 night

The bedroom heater just blew cold air, and if you weren’t paying attention, the door could get sticky and not close properly, which is an obvious safety concern. You expect this sort of thing at a budget motel but not a reasonably fancy hotel.

6

Kim

14 Jul 2025

·

Stayed 1 night

I had a fantastic stay - other than the sleep. It was loud all night long, sounded like a vacuum or carpet cleaner from about 12:30am- 1:40am.

10

ROY ALLAN

16 Jul 2025

·

Stayed 1 night

This is the second time we stayed here and we always love it. Room is spacious and can fit a big family!

8

AnnMarie

1 Dec 2025

·

Stayed 1 night

Nice large rooms

10

Hugh

14 Sept 2025

·

Stayed 1 night

If you want a quiet and large space this is it! Great place to stay with a ton of room inside.

10

martha

12 Jul 2025

·

Stayed 2 nights

Great beds and very quiet! Love the 2 room suite as well! High quality all around! Would definitely recommend!

8

Brandi

27 Sept 2025

·

Stayed 1 night

This used to be a suites hotel so the rooms are super small and akward. Parking was also really expensive

6

Mark

28 May 2024

·

Stayed 1 night

Suite rooms really small for the price, temp control terrible

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Service

Staff are frequently described as friendly and accommodating, though responsiveness can be uneven, housekeeping schedules are reduced, and noise from large groups has not always been managed well.

Related guest reviews

10

Byran

31 Jan 2026

·

Stayed 1 night

Staff were great when checking in. Hotel was clean and very nice. Rooms and bed were comfortable. Hotel wifi was solid and could do editing work and upload files. Overall very satisfied!

2

Allan

19 Oct 2024

·

Stayed 1 night

I called ahead for an early check in and was told our room would be ready at 1:30 pm but it wasn't ready until 3 and we had to sit and wait in lobby. We ultimately got upgraded to a suite which was nice but the fire alarm malfunctioned over our bed and kept strobe flashing at random times waking us up. I went down to complain at front desk around midnight and of course when they went up to look it didn't do it. I don't think they believed me. Worst sleep in a hotel ever. I mentioned it again on check out but I was just given a "sorry to hear that. You're all paid already so have a nice day".

4

Mark

5 Aug 2024

·

Stayed 4 nights

To say the least I was not happy with the stay. After paying a premium price for a suite I was not impressed. We were supposed to have the room cleaned once during the 4 day stay and that did not happen. Front desk on 2 occasions were supposed to send up towels, toilet paper and tissues which also did not happen. Had to return to the front desk and pick them up. Refrigerator would barley keep things cold. For being the "Presidential Suite" it left a lot to be desired.

10

David

31 Dec 2025

·

Stayed 1 night

We booked the stay last minute ahead of our trip to Niagara Falls for New Years Eve so we could get ahead of a winter storm. It ended being a highlight of the trip, my kids declared it the best breakfast ever and they loved everything about the hotel. While it’s not right in Niagara Falls, it’s very close by and equally close to many other fun attractions. The staff were all very friendly and helpful. I would absolutely book this hotel again.

10

Valeria

2 Nov 2025

·

Stayed 2 nights

My whole entire stay was absolutely phenomenal! Easy check in & out. Staff were very friendly & willing to help with anything. It was very close to a Mall & other restaurants as well. The rooms were super clean and well maintained. Will definitely be coming here again!

4

Brian

4 Aug 2024

·

Stayed 7 nights

No maid service for a 6 night stay. They are short staffed or there is some other issue. Regardless. No service beyond check in. No new towels. Zero service. Was shockingly bad and shockingly high bill. Will not risk a Sheraton stay anywhere after this. We travel extensively. Have not experienced anything like it.

4

David

7 Nov 2025

·

Stayed 1 night

Check-in was fine, but I had requested early check-in and also requested a mobile key through the app. I did not get my mobile key through the app until I went and physically checked in. I also did not receive an alert, saying my room was ready through the app as well. Luckily, she gave me a mobile key as both physical room keys that were given to us did not work. The service in the restaurant was great, but the breakfast was terrible.

2

Brian

30 Nov 2024

·

Stayed 1 night

Worst night ever in a hotel. Facility/building is fine, but management needs to have control of the hotel. There was a big teen convention of sone sort happening. They were all over the common areas of the lobby and denyral staircase and appeared to be doing group activities in common areas rather than dedicated conference rooms. Noise levels were consistently high and reverberated through the entire hotel due to the open lobby and hallways leading to central area. The ruckus was still going at 12:30AM when i went out to the hallway to confront one group of teens. They were clueless on the amount of noise and clearly there was no adult supervision. We had to have security shut down the gatherings which eventually resulted in some quiet after 1am. Management should have acted 3 hours earlier, but did nothing on their own Many junior athletic teams use this hotel because of proximity to sports complexes, but our team will have a rough tournament with no sleep. Whoever was on duty as manager on the night of friday november 29, 2024 should be fired or needs immediate remediation.

2

Orson

22 Jun 2025

·

Stayed 1 night

What I'm going to do a crib with advertised I asked for a crib three times there was no crib

2

ERICA

24 Sept 2024

·

Stayed 3 nights

This was the absolute worst and most unsafe hotel stay I have ever had. We were in town for a wedding and there were youth hockey teams staying at the hotel as well. These kids were between the ages of 7-16 and it was at least 60 kids who were unattended while their parents/chaperones were drinking beer and playing loud music all night until 4:30am. These kids were running around the hotel with hockey sticks, smacking balls into hockey nets they set up in common hallways while guests were walking in the hallways. I tripped over 1 of them and a member of my family was hit in the face with a ball. The kids trashed the hotel pool, threw the pool lounge chairs into the pool and put shampoo all over the pool deck floors so people would slip. They had to shut down the pool and no guests could use it. Hospital staff did nothing but claimed they had security guards. I saw 1 security guard 1 time during my weekend stay and that was at 1am in the morning while he was hiding in the stairwell texting on his phone. This was the worst stay I have ever had in my life.

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Location

Convenient for Brock University and highway access; an easy drive to Niagara Falls. The area is quiet but not very walkable, so a car helps.

Related guest reviews

8

Linda

20 Sept 2023

·

Stayed 2 nights

I liked the fact that the hotel was close to Niagara Falls and Niagara on the Lake so it was a nice quiet location with close access to all the places we wanted to go

10

James

18 Aug 2024

·

Stayed 2 nights

Great location just off the main tourist area of Niagara Falls. Quiet and spacious suite which was comfortable and clean. Parking is plentiful and the staff were friendly and welcoming. Made use of the gym as well.

10

Danielle

25 Oct 2024

·

Stayed 4 nights

The hotel was really lovely and clean The area isn’t very walkable but in a good spot to get around if you have a vehicle

8

Tim

14 Jul 2025

·

Stayed 1 night

Great location for brock events

8

Tomasz L

7 Jul 2025

·

Stayed 1 night

There is nothing in the vicinity so hotel was almost empty of people.

10

Devin

25 Aug 2025

·

Stayed 1 night

Very convenient for visiting university students

10

nathalie

22 Apr 2025

·

Stayed 2 nights

Conveniently located near Brock University. Friendly staff.

8

Balamurali

26 Mar 2025

·

Stayed 2 nights

Cool place to stay and 20 minutes from Niagara Falls !!

10

Sherwin

4 Apr 2025

·

Stayed 2 nights

Right off the highway making travel to and from Niagara area destinations a breeze!

8

Saira

3 Jun 2023

·

Stayed 1 night

This property is close to the highway, but not much else is in within walking distance other than McDonald’s. The room and overall property was clean, but lacked sufficient lighting in the bathroom and room. It’s a quiet area next to a university student residence and business park. Lots of free onsite parking.

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Dining

Restaurant and bar service get positive notes for dinner, but the breakfast buffet is repeatedly described as limited and expensive, and items have occasionally run out.

Related guest reviews

8

Naoki

4 Oct 2023

·

Stayed 1 night

Hotel is very clean. Good equipment. But,breakfast was so expensive and poor foods.

8

Shawn

10 Jun 2025

·

Stayed 3 nights

Everything was great, except the food. Breakfast was meh at best. We tried to have dinner the one night and they were out of 8 different menu items (half the menu). The beer was cold and servers tried their best, we appreciated that.

8

Catherine

30 Sept 2023

·

Stayed 3 nights

Breakfast buffet was sub par. Empty chafing dishes. Ran out of plates. Room was immaculate, however no housekeeping service during my three day stay! Unacceptable Good notes: staff friendly and helpful. Large room with comfortable bed.

10

Ron

24 Nov 2024

·

Stayed 2 nights

Great stay. Loved the room. Very clean hotel. Excellent restaurant

4

David

7 Nov 2025

·

Stayed 1 night

Check-in was fine, but I had requested early check-in and also requested a mobile key through the app. I did not get my mobile key through the app until I went and physically checked in. I also did not receive an alert, saying my room was ready through the app as well. Luckily, she gave me a mobile key as both physical room keys that were given to us did not work. The service in the restaurant was great, but the breakfast was terrible.

6

Graham

6 Feb 2023

·

Stayed 2 nights

The breakfast buffet was bad. The food was cold and tasteless.

10

Suzanne

21 Sept 2024

·

Stayed 1 night

breakfast was far to expensive for what you got

8

Carlene

15 May 2025

·

Stayed 2 nights

I would definitely stay at this property about. Dining room had excellent breakfast and dinner options.

10

David

21 Mar 2024

·

Stayed 1 night

This is an outstanding property with spacious and clean suites. The staff are very helpful and the food, drinks and service at the hotel restaurant are excellent!

8

Meng

5 Jul 2024

·

The front desk staff were very friendly and helpful. The food in the restaurant was delicious!

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6 $232	7
8 $104	9 $110	10 $107	11 $104	12 $150	13 $338	14 $270
15 $106	16 $107	17 $105	18 $106	19 $153	20 $256	21
22 $101	23 $103	24 $108	25 $115	26 $108	27 $194	28 $210
29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
		1 $101	2 $101	3 $101	4 $117	5 $119
6 $101	7 $99	8 $102	9 $101	10 $107	11 $174	12 $191
13 $96	14 $96	15 $101	16 $98	17 $96	18 $99	19 $107
20 $96	21 $101	22 $101	23 $99	24 $125	25 $149	26 $155
27 $125	28 $131	29 $150	30 $125	31 $183

Four Points by Sheraton St. Catharines Niagara Suites

Prices for Four Points by Sheraton St. Catharines Niagara Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Hearing Accessible (Mobility Accessible with Bathtub)

Suite, 1 Bedroom, Kitchenette

Suite, 1 Bedroom, Hearing Accessible (Roll-In Shower)

Suite, 1 Bedroom

Room, 2 Queen Beds

Guest reviews of Four Points by Sheraton St. Catharines Niagara Suites

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Four Points by Sheraton St. Catharines Niagara Suites

Prices for upcoming dates