Name: The Quay Hotel and Spa
Address: Deganwy Quay, Deganwy, Clwyd, GB
Price range: 163 $US–383 $US per night
Rating: 8.93

Ce qu'en disent des voyageurs

Les voyageurs décrivent The Quay Hotel and Spa comme un établissement pittoresque et relaxant, offrant une vue imprenable sur l'estuaire et le château, un personnel agréable, des chambres spacieuses, un petit-déjeuner populaire, ainsi qu'un spa et une piscine appréciés, avec un parking pratique et de belles terrasses.

Les inconvénients les plus souvent cités sont l'accès limité au spa en journée et payant, un service parfois lent au restaurant/bar, ainsi que des chambres qui peuvent sembler vieillottes ou trop chaudes en raison de l'absence de climatisation. Certains clients signalent également des nuisances sonores ou des petits problèmes d'entretien, la nécessité de réserver un créneau pour le petit-déjeuner, et la situation géographique, à 25 à 40 minutes à pied du centre de Conwy. Dans l'ensemble, attendez-vous à un séjour agréable avec des équipements notables, ainsi qu'à quelques particularités pratiques à prendre en compte.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Équipements

Les installations populaires incluent le spa, la piscine, le sauna/hammam, la salle de sport, le bar et le parking spacieux, avec des terrasses donnant sur l'eau. L'accès au spa en journée nécessite souvent un supplément et des heures réservées aux résidents, ce que plusieurs clients ont regretté.

Avis de voyageur à ce sujet

8

Gordon

4 août 2025

·

A séjourné 1 nuit

Overall very good, but spa should be available in the day for residents free of charge, as that is why we chose a spa hotel.

10

John

30 oct. 2025

·

A séjourné 1 nuit

Always a friendly welcome here, excellent service in the bar and restaurant, great food - specially the breakfast! Well laid out with easy parking. Staff in the wellness centre are very good and the pool/sauna area is well worth a visit.

6

David

12 sept. 2025

·

A séjourné 2 nuits

£430 for 2 nights very over priced.. Staff are very friendly and helpful.. Hotel guests can only use the spar area at certain times unless they pay extra.. Steam room lacks steam, at least the 2 mornings I was there, maybe different at other times but that was my experience.. Showers in the changing rooms are temperature set and unchangeable, for me too hot but that’s me.. The rooms are ok but my bathroom hadn’t been cleaned particularly well.. No food after 8:30 although the staff did try helping us obtain food from outside, we ended up travelling the local McDonald’s Decent bar and cracking cocktails..

10

Stephen

13 nov. 2024

·

A séjourné 3 nuits

Had a great 3 night stay in this lovely hotel. Food was very good, especially the breakfast and staff were very friendly. Enjoyed a Spa visit every day too.

10

Kieron

23 avr. 2023

·

A séjourné 2 nuits

Great location with fab views of the marina. The spa facilities with swimming pool and sauna/steam rooms were great. Dinner in the restaurant on Saturday evening was excellent.

10

Ernst

18 avr. 2025

·

A séjourné 3 nuits

The inly negative is the location. Just outside of all the towns ina residential area. Not necessarily bad thing but if you get back ti the hotel after a long day the hotel bar/restaurant is your only choice. The spa was a nice treat in the evenings. Clean and good choice of options. Steam room, different types of saunas, pool, etc. there is also a gym but i didnt utilize that. The view of the water and across to the Conwy Castle is great. Rooms comfortable, clean, quiet. Breakfast had the plenty of options to meet everyones needs.

10

Francis

7 août 2025

·

A séjourné 2 nuits

Great place to stay in North Wales. Spa very good, but available times a bit restricted for guests. Vegetarians catered for but limited choice on main menus. Overlooking, a lovely place for a break.

10

Scott

5 août 2025

·

A séjourné 2 nuits

Lovely hotel, nice big rooms and clean. Staff very friendly. Food in bar and breakfast was excellent. Only gripe was charging a extra £25 pp to use leisure facilities. This is only issue that lets hotel down. Guests shouldn’t be charged extra to use facilities. It was free before 9am or after 5.15pm but this just meant it was way too busy at these times and kinda spoilt experience.

10

Martin

5 août 2025

·

A séjourné 1 nuit

great views great facilities - gym, pool, sauna etc lovely restaurant

10

John

15 sept. 2025

·

A séjourné 2 nuits

Great from beginning to end with the welcome from Katie, the room, the pool, the breakfast and the location, we will stay again.

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Propreté

La propreté des chambres et des espaces publics est fréquemment saluée. Des problèmes occasionnels sont signalés, tels que des rideaux tachés, de la moisissure dans une salle de bain, ou une chambre insuffisamment nettoyée.

Avis de voyageur à ce sujet

6

Lucy

4 nov. 2025

·

A séjourné 1 nuit

Some of the decor in the room is looking a bit tired and could do with a refresh. There are stains on the curtains and marks on the walls and furniture. Other than that the room was pleasant and comfortable and liked the sea view. The breakfast was good too.

10

Tricia

29 avr. 2025

·

A séjourné 1 nuit

We enjoyed all aspects of this hotel from good car parking to the lunch and breakfast lovely clean room helpful very friendly staff - perfect!!

10

Angela

14 avr. 2023

·

A séjourné 2 nuits

Great hotel in a scenic location. Staff were friendly and welcoming and room was spotlessly clean with a balcony into a beautiful courtyard. They also catered very well for gluten free diet.

6

Jonathan

3 janv. 2025

·

A séjourné 2 nuits

There were some really good points, the location, the room, the views, there was one real star in the staff, that was Tracey, the rest listened your complaints, nodded and acknowledged, but then did nothing . The security doors to the room blocks were inoperative, the bathroom was covered in mold and mildew., the food a the restaurant was overpriced and average. Antonio was just plain rude and inept ! A joke to charge £25 to use the pool. Lots of marks on the doors and furniture. All in all not what you expect in a so called luxury hotel, I wouldn’t expect somethings in a £50 b and b ! Love Llandudno and Conway, will return to the area but not to the Quay !

10

Stefan

22 juil. 2025

·

A séjourné 3 nuits

We had a lovely stay and really appreciate the very friendly staff and the top notch cleanliness, both for the room and for the common areas

10

Tahira

8 mai 2025

·

A séjourné 1 nuit

The hotel is beautiful clean and comfortable The staff were wonderful We will visit again Thank you

10

Gary

19 nov. 2023

·

A séjourné 2 nuits

I did speak to the receptionist when leaving about the heated towel rail in our room was not working and that there was a large stain on the main curtain in the room as though someone had spilt something on it. Other than that the stay was excellent.

10

Julia

17 oct. 2025

·

A séjourné 1 nuit

Breakfast great , room spotless

8

Claire

23 juin 2025

·

A séjourné 1 nuit

Great location, with fantastic views! The staff were super friendly , could not fault any of them . One of the best Spa facilities I have been to. Was impressed with cleanliness of hotel & rooms, very spacious.

8

Elizabeth

10 déc. 2023

·

A séjourné 1 nuit

Great hotel, very clean and well maintained. You can tell there has been recent refurbishments which look fab, only downside was they were refurbishing the spa when I was there so didn’t get to take full advantage, but once it’s done I’m sure it will look great. Free parking, wifi, balcony, robes etc lots of little extras that make a difference in your stay. Would return.

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Chambres

Les chambres sont généralement spacieuses et confortables, beaucoup avec balcon ou une vue exceptionnelle sur l'estuaire/le château. Certaines semblent vieillottes, manquent de climatisation, ont des douches peu satisfaisantes ou des bruits de maintenance mineurs, et quelques clients ont été affectés à des chambres adaptées alors qu'ils n'en avaient pas besoin.

Avis de voyageur à ce sujet

10

Lloyd

26 sept. 2025

·

A séjourné 3 nuits

Amazing location, friendly staff, clean rooms, classy feel, comfy bed and great spa facilities. However the one let down of the room is the shower, it was outdated, loose and not great for someone over 6 foot

6

Andrew

23 mars 2024

·

A séjourné 1 nuit

The room need up dating

4

Catherine

18 juin 2025

·

A séjourné 3 nuits

The property was lovely, the room was terrible, never in the photo gallery is a ground floor room looking out onto the car park shown, when I requested a change I was told that was the room Expedia gave me. Very expensive stay to be so disappointed.

6

Nicola

23 juin 2025

·

A séjourné 1 nuit

Check in was excellent, they upgraded us due to a wedding being held and they put us in a suite, but it was still noisy, the sound insulation between rooms isn't good and whilst sitting in bed we could hear the people up above on the toilet!!!

10

David

15 févr. 2023

·

A séjourné 1 nuit

Room size and position excellent Decor needs revamp - furniture not coordinated

8

June

14 août 2025

·

A séjourné 2 nuits

The sink in bathroom was very high, I had to stand on top toes to wash. No mirror over dressing/work table, so no where to sit to style my hair. No aircon si very warm in bed.

8

Vincent

5 août 2025

·

A séjourné 2 nuits

No aircon was the only downside

10

Richard

5 mai 2024

·

A séjourné 1 nuit

Excellent staff, very friendly and accommodating. I still think the rooms could be updated. Plugs by the bedside etc.

10

Carolyn

24 nov. 2025

·

A séjourné 3 nuits

Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.

10

Rosemary

5 mars 2023

·

A séjourné 1 nuit

We had a suite with lovely views looking over the water The suite was massive. Pity mini bar was not stoked, as bar closed at 12. And we would have liked a night cap

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Service

Le personnel est largement décrit comme amical, accueillant et serviable. Certains clients ont rencontré un service lent ou désorganisé au restaurant/bar, des rappels manqués pour les réservations au spa, ou des problèmes de facturation et de communication.

Avis de voyageur à ce sujet

10

Stephanie

30 juil. 2025

·

A séjourné 1 nuit

Modern, relaxed with super service, food and rooms. Bed mattress amazingly comfortable. Spa great and nice outdoor touches with seating with great views and water features. Nothing was too much trouble. Birthday card left in room and birthday plate after our meal, thank you. Clearly run with great management and leadership. We will return.

8

Harshad

25 sept. 2025

·

A séjourné 7 nuits

Spa was a let down. We wanted to book spa treatment and left our details but no one called .

8

Robert

16 sept. 2024

·

A séjourné 2 nuits

Really enjoyed our 2 night stay. Staff were warm and welcoming, the Executive room was ok, comfortable and it had a magnificent view and fantastic location. Breakfast really nice, the addition of a few more dishes such as Avocado on Toast would be good. We ate dinner in the hotel one night and that was nice. In general service at the restaurant was pleasant but a bit disorganised and pricing policy not particularly clear. Really enjoyed the pool pre breakfast, very clean and well organised. Shame it’s only pre 9am or post 5:15pm but there is decent clarity about this before we booked and on arrival. Overall I do think our deal was overpriced but would go again if on a special offer.

10

David Geoffrey

8 déc. 2025

·

A séjourné 1 nuit

Fantastic hotel, great staff and excellent food.

10

Vanessa

25 avr. 2025

·

A séjourné 2 nuits

Another stay at the Quay hotel where the staff were as excellent as before - exemplary service.

8

Sharron

8 août 2023

·

A séjourné 1 nuit

Second time I've experienced issue with bill on checkout today; told i owed the cost of the room and only on showing the transaction on my bank account was issue resolved; a little embarrassing to be told i hadn't paid in fact i had! I also stayed end of May and had items on my bill that were not mine which took up to a week to get a refund. I love the hotel for its waterside location, cleanliness, friendly staff and dog friendly rooms. I use this hotel when visiting family so gave stayed a few times over last few years.

10

Nicola

18 janv. 2025

·

A séjourné 1 nuit

Lovely stay great hotel, they had a water shortage but dealt with it brilliantly. Highly recommended

10

James

27 sept. 2024

·

A séjourné 1 nuit

Fantastic hotel. All staff exceptionally friendly, all saying good morning and hello when wondering around which I appreciate. Evening meal very nice and great quality, breakfast has to be one of the best I've had in a hotel (and I stay in a lot of hotels). Freshly cooked, delicious ingredients and very friendly staff. If in this neck of the woods I would 100% stay here again. The bed was exceptionally comfortable and so were the pillows. Very good stay!

8

CHRISTINA

21 nov. 2024

·

A séjourné 1 nuit

Hotel in an excellent location. It was really busy when we stayed and it was obvious the staff were exceptionally busy. We booked a table and the initial wait was acceptable however we were unable to get anyone to take our dessert order or coffee so we gave up and left the restaurant. That was disapointing.

8

Carl

29 oct. 2025

·

A séjourné 3 nuits

Staff were excellent and the vista.

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Emplacement

Cadre pittoresque au bord de l'eau avec vue sur le château de Conwy, idéal pour explorer le nord du Pays de Galles et proche de la gare de Deganwy ; le parking est facile. L'établissement n'est pas situé au centre, à environ 25 à 40 minutes à pied ou en voiture de Conwy.

Avis de voyageur à ce sujet

10

Lisa

26 déc. 2025

·

A séjourné 2 nuits

Lovely location, pleasant walk to Conwy. Food was really nice, nice atmosphere in the bar area. Overall enjoyable stay.

8

G

21 avr. 2025

·

A séjourné 2 nuits

Good location, quiet, easy parking. Great location to get around the area

10

Diane

6 sept. 2025

·

A séjourné 2 nuits

The location was brilliant and our room had a balcony view across the quay. Peaceful location with a short walk to the train station. Llandudno was just the next stop along. Will definitely come again!

10

Norman

15 août 2023

·

A séjourné 2 nuits

Location is beautiful. Staff helpful, really lovely hotel. stayed for 3 nights overlooking the marina, fantastic stay!

8

Pik Yuk

16 juin 2025

·

A séjourné 1 nuit

Staff is nice and location is quiet. No shops are nearby, so that nothing can do at night time.

10

Adam

3 avr. 2023

·

A séjourné 2 nuits

Great stay! Amazing location near Conwy and Llandudno

10

Anthony

11 juil. 2023

·

A séjourné 2 nuits

Always stay there and it never disappoints, the best location in North Wales

10

John

16 août 2025

·

A séjourné 2 nuits

Position re Conwy castle With outstanding patio And great service

10

steven

17 avr. 2025

·

A séjourné 3 nuits

Great location just 30 minutes walk along a the Quay into Conway. Relaxing atmosphere around the hotel. Excellent breakfast facilities with easy dining options. The outdoor eating and drinking area is quite and allows for stunning views at sunset.

10

Matthew

17 août 2025

·

A séjourné 1 nuit

Location was truly fantastic

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Repas

Le petit-déjeuner est constamment salué pour sa qualité et son choix. Les options de dîner et de bar sont généralement appréciées, mais peuvent être limitées ou coûteuses par moments, avec un service parfois lent et des avis mitigés sur la sélection de café ou de boissons.

Avis de voyageur à ce sujet

8

Gaynor

14 juil. 2025

·

A séjourné 1 nuit

Great location and the terrace overlooking the estuary is perfect for a sun-downer. Service on the terrace wasn't particularly quick, but professional. Great breakfast with really good service.

10

Angela

14 avr. 2023

·

A séjourné 2 nuits

Great hotel in a scenic location. Staff were friendly and welcoming and room was spotlessly clean with a balcony into a beautiful courtyard. They also catered very well for gluten free diet.

10

Stephen

13 nov. 2024

·

A séjourné 3 nuits

Had a great 3 night stay in this lovely hotel. Food was very good, especially the breakfast and staff were very friendly. Enjoyed a Spa visit every day too.

10

Rhian

23 juil. 2023

·

A séjourné 1 nuit

Nice room and lovely view from the bar/restaurant. Very pleasant evening an dinner, with attentive staff. Breakfast was good although the black pudding was strange

10

David Geoffrey

8 déc. 2025

·

A séjourné 1 nuit

Fantastic hotel, great staff and excellent food.

8

David

8 juil. 2023

·

A séjourné 1 nuit

The food was excellent The drink options were vert poor. No real ale, the chemical beers upset my stomach. Only Fevertree was offered which spoils a G&T

8

Stan

28 nov. 2024

·

A séjourné 1 nuit

Very good -Hotel, Staff, Spa & breakfast Very poor - Dinner menu and food below average and expensive for what it is, would not have dinner there ever again but would make the effort and go to nearby Conwy

10

Helen

5 mai 2025

·

A séjourné 1 nuit

A beautiful hotel with fabulous views. Friendly & polite staff, great food with several vegetarian options and excellent service.

8

Nicola

1 juin 2025

·

A séjourné 1 nuit

We had an enjoyable stay but feel the correspondence regarding booking a table for a meal could have been better, there was never a mention of a bar menu, just a very limited restaurant menu. For the price, we were expecting wonderful but unfortunately it didn’t deliver, very grand looking on arrival but the room was quite bland & missing personality. The robes were threadbare & cheap looking, discovered bundled up in a plastic bag on a shelf, no slippers or vanity pack. The in room coffee etc was cheap & below expectations. Cooked breakfast was wonderful using local produce but the other choices were quite limited. All the staff were very welcoming & friendly, especially Ella who served us drinks & a beautiful cheese board in the small bar area and was very pleasant & attentive. The pool area was nice but the limited time you were allowed use was disappointing, having to pay a further £50 seems excessive. The hotel has all the ingredients for what could be a very luxurious stay but unfortunately some vital little touches were missing for us.

10

Carolyn

24 nov. 2025

·

A séjourné 3 nuits

Our large rooms were clean and tastefully decorated, with a lovely view across the river to Conwy Castle. We enjoyed seeing the tide coming and going at various times of day. The food and drink we consumed at the hotel was good quality, from breakfast to a bar meal to dinner in the restaurant. All of the hotel staff we met were friendly, helpful, and appeared to be enjoying their jobs. They really added to our enjoyment.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	136 $US
février	149 $US
mars	163 $US
avril	184 $US
mai	202 $US
juin	199 $US
juillet	201 $US
août	214 $US
septembre	209 $US
octobre	174 $US
novembre	153 $US
décembre	171 $US

di	lu	ma	me	je	ve	sa
1 $171	2 $232	3 $171	4 $172	5 $171	6 $191	7 $218
8 $176	9 $187	10 $208	11 $198	12 $178	13 $218	14 $383
15 $176	16 $176	17 $175	18 $178	19 $188	20 $176	21 $195
22 $173	23 $199	24 $176	25 $167	26 $176	27 $186	28 $204
29 $177	30 $174

The Quay Hotel and Spa

Prix pour The Quay Hotel and Spa

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Classic Double Room

Chambre Double Supérieure

Chambre Exécutive avec lits jumeaux

Chambre Supérieure avec lits jumeaux

Chambre Exécutive, 1 lit double

Chambre Luxe avec lits jumeaux (Suite)

Suite, 1 très grand lit

Chambre Double Luxe (Penthouse)

Avis des voyageurs sur The Quay Hotel and Spa

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $194	22 $186	23 $191	24
25 $163	26 $198	27 $194	28 $172	29 $171	30 $194	31 $204