Gem Premier Hotel & Spa

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.

I booked two rooms here for 3 nights from Dec 24-26, 2022 through Expedia website. When I arrived, the hotel did not look like what was presented in the photos of the booking site. The hotel rooms were old, out dated, the lamps didn't work, missing art work on the wall, pain peeling, buggers splatter on the bathroom wall, bath towels had holes in them with some type of yellow stains. The room smelled musty and like it had a smoker living in it for years. I cannot not express the difference between the website pictures and the actual hotel room, it was night and day. Not to mention the lack of customer care, they had no receptionist and their phone number is not in service. No refunds available at the moment, I've been charged for 2 rooms for 3 nights that we did not stay at. Expedia is saying they need to contact the hotel( which their number is out of service) and the hotel staff is saying I need to talk to Expedia. Getting the run around from both parties. I would not ever suggest anyone book at Gem Premiere Hotel and Spa. This was a family trip for us and it out a big damper on out family vacation.

I recommend staying at a hostel over this. This hotel is completely misrepresented on Hotels.com. I am upset that the website even allows it’s listing to continue when the rooms and amenities very clearly do not match the photos shown. When we arrived the first hint something was wrong was that the front desk area looks nothing as pictured on the website. My husband and I found out later this is a picture of another hotel down the street, how is this allowed? When we got to our room, yes the furniture looks like it is the same furniture from the photos - but after years of neglect. We paid for the honeymoon suite - there was nothing romantic about this room. It was dirty with clear dirt on the floors, baseboards and smudges all over the walls. The wallpaper was peeling completely off in some places and there was some kind of insulation foam / caulking that was hastily done in other places to keep the walls together. The 5th floor city view from our room looked out upon what looked to be an abandoned building used for laundry. What I thought would be a wonderful soaking tub was dirty, had not been polished in a long time, and had no hot water. The floor of the bathroom was covered in water when we arrived and never dried. The only pros of this room was the location in the Old Quarter and grainy English movie channel on the TV. We were totally ripped off by the pricing, no one should stay in any room here for more than $15 USD a night (we paid $55).

Man får hvad man betaler får. Hotelværelse som er decideret klamt. Pletter på sengelagner, mug pletter i loft og på håndklæder. Vi kan absolut ikke anbefale dette hotel. Eneste positive var omeletten til morgenmad. Hvis man er på udkig efter en billig seng placeret midt i Old Quarter og er ligeglad med alt andet, så er dette det perfekte sted.

Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel

Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.

とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.

Dirty, noisy, staff never around.

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

We arrived to be told there were no available rooms despite having pre booked and payed.

nobody at reception to check in or check out. had to call them. room walls stained and dirty . AC fan was held open with a tooth brush so the air could flow. not a good hotel

Fanns ingen personal tillgänglig , ingen förstod engelska så väldigt svår kommunicerat. Smutsiga rum, läckte vatten ur kranarna. Wifi var väldigt dåligt också tyvärr så man kunde inte surfa. De lovade att fixa men inget hände.

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.

とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!

It was our worst stay ever! Don’t go to this hotel! We arrived late in the night and then they moved us to a different hotel close by. In the morning they told us that we need to move the hotel again. The communication was really bad. They told us that the hotels don’t cooperate and we need to arrange the move by ourselves. We went on a tour the day and when we came back they moved our whole stuff to the other hotel. Once we arrived there to hotel room was very dirty and we had a water leak in the bathroom. Surprisingly the breakfast was at the other hotel where we stayed the night before (but they don’t cooperate). We felt so unheard that we couldn’t stay there one more night.

Dirty, noisy, staff never around.

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.

Location is convenient but car or taxi can't go near to the hotel since hotel is located in a small lane. You need to walk for 500 m to get to the car or taxi. Water supply in the toilet is very poor. Can't even flush the WC and have a proper shower. Not suitable for a family.

This hotel is in a great location, it’s very close to shops, restaurants, markets, etc. However, we had some problems with our stay... - The AC in our room was leaking the whole time and the water dripping was loud when trying to sleep. - The bathtub (no shower) was also leaking every time we used it and it was bad. The water flooded the bathroom every time severely. - There was a lot of mold in the bathroom as well you could see and smell it right away. We informed the staff about this issue and they just put one of our bath towels on the table underneath the AC! - Very very noisy (you can hear other people in the hotel through the vents and the street outside was very loud all night long) The room has potential but it is extremely old and really needs the amenities fixed. Overall we would not stay here again.

Staff are amazing and friendly very helpful. Location of the hotel is great within a 5 minutes walk from all the important destinations and some great food spots. WiFi is very temperamental so doing work was difficult. And the walls are quite thin so if someone is noisy you can hear it clearly

The property wasn't easy to find with google map. The signboard needs to be fixed. The room looked old and dirty. It wasn't a pleasant stay but just an overnight stay. Tour guide minibus couldn't drive in the narrow road and we had to walk to the main road. Wouldn't recommend this place.

We may not have read enough reviews before booking in here. But really, except for the location in the heart of old town we really did not want to spend any time here. I found the air stagnant, the shower was a bathtub with shower wand with no mount. For a tall person it was awkward and the floor would be drenched. Not that we need a tv, but ours was fuzzy and even with request for service it was rebooted but no better. There was never anyone at the front desk. The Spa appeared to be closed, scooters were parked in it. I get it that these are old buildings and we stayed in many like this because 'character' and 'heritage' hotels are usually so rewarding. Not so much at the Gem.

Front desk was very friendly and accommodating despite our 11PM check-in. Rooms are large albeit ageing. Location is good for Hanoi.

とにかく安かったので利用しました。 立地が良く、近くに飲食店やカフェ、マッサージ店なども非常に多く、お店が無くて困ったりは全くしません！ハノイ大聖堂がとても近いです！ 部屋は所々古さや汚れが目立ちますが値段が値段なので仕方がないと思います。あと部屋のドアが薄いのか結構外の音が聞こえます。 シャワーのお湯やアメニティなどの問題は全くありませんでした。 一つ気になったのがチェックインの際ロビーに誰もおらず、また呼び出しベル等も無かったので、スタッフの方が来るまで15分ほど待たされたことです。 夜に到着したこと、一人旅だったのでとても不安でした。事前にチェックインが何時頃になるか連絡しておくと良いかもしれません。

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.

Good location with lots of food and tour options nearby. Unfortunately not the best of places to stay, the window in the room looked out onto the main stairwell which was covered in junk and meant the light was on all night. The room never felt entirely clean, bed sheets weren’t changed, bin was never emptied and open bottles of drinks in the fridge upon arrival. The safety box also did not work, lighting was often flickering and the noise from around the hotel was loud. A shame because the location is great and had potential but felt let down.

Tout simplement horrible. Petite fenêtre qui donne sur les escaliers, le personnel qui est toujours en train de dormir à la réception, le chat qui est enfermé et qui miaule toute la nuit, chambre pas du tout insonorisées, petit déjeuner dans un autre hôtel dans la rue, manque plein d’ampoules…. Bref FUYEZ

Fine for a place to crash before heading to Ha Long Bay for a cruise...plus they let us keep our luggage there on the way back before our flight. Beds were firm, address little hard to find (no cars allowed on their road) & hotel over multiple buildings. Wifi worked & easy to walk around Old Quarter area. Welcome drinks weren't served due to late arrival.

１年前にも利用しました。その際には良い評価をしたのですが、今回は残念な評価としました。朝食は以前と同じくとても満足しましたが、なにせ設備等にあまりにも問題がありました。まずは、シャワーでお湯が出ない。水で過ごしました。また排水も悪くて水が隣のトイレスペースまで流れ込む状態。その他にも気になる点がいくつかあり、この評価としました。

朝食とウェルカムドリンク付きとあったが、どこにも何もなかった。朝食を楽しみにしていたので残念でした。 部屋のドアの鍵は掛からず４日間無施錠の状態で泊まりました。 チェックイン時に15分ほどフロントで人が来るまで待ってようやく対応してもらいましたが、その後はフロントに人はおらず鍵の問題や朝食の事は聞くことができませんでした。 チェックアウトはみんな無人のフロントデスクに鍵を置いて出て行きます。 ここまで酷いホテルは初めてでした。２日目の夜からは別の場所に泊まりチェックアウトの日だけ戻って鍵を置いて来ました。

La ubicación, el desayuno incluido y el personal amable

とにかく朝食が素晴らしい。コスパの良い所です。交通の便も良いです。

Hotellet ligger centralt i Hanoi Old Quarter. Selve hotellet var ikke noget at prale af, men prisen har også været meget billigt, så det er nok hvad man må forvente. Værelset var ret gammelt og beskidt. Derudover var morgenmaden virkelig dårlig, så den sprang vi pænt over. Der var også en del støj på hotellet i løbet af natten, hvilket var rigtig ærgerligt.

The property itself is great value for the money, but what really makes it worth a visit is their concierge, Jenny. She is FANTASTIC. She was always available to answer our questions, take care of bookings, etc. rooms were clean but basic and the included breakfast was good. Still can’t say enough good things about Jenny however, she really helped us so much on our first visit to Vietnam!

Not at all like ot says on website air conditioner dripped through electric light onto bed TV wasnt working, breakfast was laid out in another hotel, and little flying midges aĺ over it A twrrible expwrience we cut short our sray there

Good location, decent breakfast but that are all good things I can say about the place. It's run down, dirty!!!