Moon Palace The Grand Cancun All Inclusive
From
US$ 634
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From
US$ 634
/ noite
Sobre esta propriedade
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Você pode se exercitar jogando golfe ou passar o dia relaxando na praia particular. esta propriedade em estilo Art Déco também oferece Wi-Fi de cortesia,...
Comodidades
Presenteie-se com massagens, tratamentos para o corpo e tratamentos faciais no local. Você pode se exercitar jogando golfe ou passar o dia relaxando na praia particular. esta propriedade em estilo Art Déco também oferece Wi-Fi de cortesia, serviços de concierge e sala de jogos.
Comodidades
As comodidades presentes incluem um computador, serviço de lavanderia e lavagem a seco e balcão de recepção 24 horas. Propriedade possui um espaço de 3031 metros quadrados, contendo espaço para conferência e 10 salas de reunião, e é o local ideal para quem está planejando eventos em Cancun. Mediante uma sobretaxa, há serviço de traslado de/para o aeroporto (disponível 24 horas) e estacionamento grátis com manobrista no local.
Jantar
Saboreie uma especialidade do JC Steakhouse, um dos 12 restaurantes nesta propriedade, ou hospede-se no local e aproveite o serviço de quarto 24 horas. Há também petiscos disponíveis na cafeteria. Quando você está com vontade de tomar uma bebida refrescante, pode visitar um bar na praia ou um dos 9 bares/lounges ou 5 bares molhados. Café da manhã completo grátis é servido diariamente, entre 7h e 11h.
Quartos
Curta uma estadia em um de nossos 1304 quartos com banheiras de hidromassagem particulares internas e smart TVs. Os quartos possuem varandas mobiliadas particulares. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais a cabo para a sua diversão. As comodidades incluem cofres para notebook e escrivaninhas, além de telefones com chamadas internacionais grátis.
Localização
Em Cancun, Moon Palace The Grand Cancun - All-inclusive fica a apenas 15 minutos de caminhada de Moon Palace Golf Club e de Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc. Esta propriedade com tudo incluído fica a 19,1 km de Praia Delfines e a 24,9 km de Centro Comercial La Isla.
Lugares próximos
Moon Palace Golf Club(0.6 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc(0.6 milhas)
Parque Nacional Arrecife de Puerto Morelos(0.6 milhas)
Grand Outlet Riviera Maya(2.2 milhas)
Xoximilco(2.3 milhas)
Campo de golfe El Tinto(3.3 milhas)
Praia Coral(7.8 milhas)
Riviera Cancun Golf Resort(8.7 milhas)
Paróquia do Cristo Ressuscitado(9.1 milhas)
Baía de Petempich(9.4 milhas)
Praia Delfines(11.8 milhas)
Praia de Puerto Morelos(12 milhas)
Centro Comercial Pabellón Cumbres(12.1 milhas)
Jungle Spa(12.2 milhas)
Monumento Ruta de los Cenotes(12.3 milhas)
O aeroporto mais próximo para chegar a Moon Palace The Grand Cancun(7.2 milhas)
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Localização
Carretera Cancun-Chetumal Km. 36.5, Riviera Maya, Cancun, QROO, Cancún, Benito Juárez, Estado de Quintana Roo, México
Moon Palace Golf Club (0.6 milhas)
Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.6 milhas)
Parque Nacional Arrecife de Puerto Morelos (0.6 milhas)
Grand Outlet Riviera Maya (2.2 milhas)
Xoximilco (2.3 milhas)
Campo de golfe El Tinto (3.3 milhas)
Opções de quarto
12
Grand Villa Pool Four Bedroom
Detalhes do quarto
3× Camas De Casal Extragrandes
e 2 Camas De Casal
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
10
Grand Swim Up Suite Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
850 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
9
Grand Family Suite Garden View
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Acomoda 6
1658 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativoBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
7
Quarto grand
Detalhes do quarto
2 Camas De Casal
1 Cama De Casal Extragrande
Acomoda 4
828 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
8
Grand Governor Suite - King Size Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 4
1625 ft²
VarandaAr condicionadoWi-Fi (gratuito)Berço(s) (grátis)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
8
Grand Presidential Suite
Detalhes do quarto
1 Cama De Casal Extragrande
e 2 Camas De Casal
Acomoda 6
2497 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
6
Grand Deluxe Garden View - Book 4 nights, Get 2 Free nights at Punta Cana
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
Acomoda 4
828 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
6
Grand Villa Sunset View Three Bedroom
Detalhes do quarto
2 Camas De Casal Extragrandes
e 2 Camas De Casal
Acomoda 8
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
5
Grand Villa Sunset View Four Bedroom
Detalhes do quarto
3× Camas De Casal Extragrandes
e 2 Camas De Casal
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
4
Grand Villa Four Bedroom
Detalhes do quarto
3× Camas De Casal Extragrandes
e 2 Camas De Casal
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
7
Grand Honeymoon Suite - King Size Bed
Detalhes do quarto
1 Cama De Casal Extragrande
Acomoda 2
829 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativoBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
16
Grand Villa Pool Three Bedroom
Detalhes do quarto
2 Camas De Casal Extragrandes
e 2 Camas De Casal
Acomoda 8
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
5
Grand Villa Three Bedroom
Detalhes do quarto
2 Camas De Casal Extragrandes
e 2 Camas De Casal
VarandaAr condicionadoWi-Fi (gratuito)Máquina de caféBanheira de hidromassagem privativa internaBanheira de hidromassagem privativa
Avaliações dos hóspedes sobre Moon Palace The Grand Cancun All Inclusive
8
Bom
Com base em 2.148 avaliações verificadas
Quem se hospeda aqui?
Famílias
100%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
No Moon Palace The Grand Cancun All Inclusive, viajantes descrevem um resort familiar extenso com piscinas amplas, um parque aquático, espaços para crianças, serviço atencioso e opções de refeições variadas, juntamente com desvantagens como tentativas insistentes de venda de programas de associação, dificuldades logísticas e uma praia pouco convidativa.
Leia maisIsso foi útil?
Opinião dos hóspedes
No Moon Palace The Grand Cancun All Inclusive, viajantes descrevem um resort familiar extenso com piscinas amplas, um parque aquático, espaços para crianças, serviço atencioso e opções de refeições variadas, juntamente com desvantagens como tentativas insistentes de venda de programas de associação, dificuldades logísticas e uma praia pouco convidativa.
Famílias destacam o parque aquático, as salas de jogos, os shows noturnos e as inúmeras piscinas como comodidades notáveis, e muitos elogiam o spa. A variedade de comida é grande, mas a qualidade é inconsistente, com alguns restaurantes excelentes, mas buffets ou bebidas que podem ser medíocres; reservas para o jantar e esperas são comuns. Os quartos são geralmente espaçosos, embora problemas de manutenção e odores ou pragas ocasionais sejam relatados em alguns edifícios. Espere uma estadia cheia de atividades, ideal para famílias que priorizam a diversão no local em vez do tempo na praia.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Resort enorme com muitas piscinas, um grande parque aquático, clubes/salas de jogos para crianças, shows e um spa bem avaliado; o transporte interno por carrinhos de golfe ajuda, mas pode envolver esperas. O aplicativo facilita as reservas, embora alguns achem a escala cansativa.
Avaliações dos hóspedes relacionadas
10
Roksana
13 de ago. de 2025
·
Hospedou-se por 5 noites
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
Beautiful resort with top not amenities and a lot of kid friendly activities. Convenient transportation around the hotel and wonderful staff.
10
John
10 de out. de 2025
·
Hospedou-se por 5 noites
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
The staff and facilities were great at the Moon palace the Grand. We had great events at dinners including a blue fin tuna carving at a sushi restaurant, a Mexican fiesta at the cantina and a circus performance at their kids restaurant.
10
Andrew
9 de nov. de 2025
·
Hospedou-se por 8 noites
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
Amazing resort. Clean room, shuttles were always available. Room service was incredible. Staff went above and beyond. Pools were always accessible. Was hard to accommodate large groups, had to sit at different tables. A little pushy on selling the future stay at the beginning and end.
10
Maria
17 de mai. de 2025
·
Hospedou-se por 4 noites
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
Everything was great! Really good food and many options to choose from. No issues with reservations for dinner, plenty of options. App works great. Plenty of amenities for kids and adults. The Spa is the best one I have seen. The water park, playroom and shows were amazing. We had a blast and we can’t wait to be back!
10
Chen
24 de fev. de 2025
·
Hospedou-se por 5 noites
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
great for families with kids. a lot to do on site. a lot of dining options but need to use their app to book reservations in advance or else you wont get a table for dinner. the grand buffet is always available as back up option if you didn't a spot in restaurant for dinner. all the staff are very nice and friendly. very close to airport too.
8
Steven
28 de mai. de 2025
·
Hospedou-se por 5 noites
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
Water park was great especially families with kids where there was always something to do. Even later in the evening there was bowling and wired arcade lounge daily shows etc.
10
Jeremy
27 de nov. de 2025
·
Hospedou-se por 7 noites
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
It was an amazing time for us and our 5 and 7 year old. The Activity Staff at both the Fun and Kids pool were nothing short of amazing. Shout to to Tony, Benji, Luigi, Job and the rest of the team.
10
Jillian Leigh
22 de nov. de 2025
·
Hospedou-se por 10 noites
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
Their app works great, staff were almost exclusively awesome, and the food was good. Our daughter loved the kids club (she is 4.5) which made going to dinner with my husband easy. Minor annoyances on occasion (yes the resort credits feel like a scam, but I did get a lovely spa experience with just $46 owing). Drinks are great, wine is actually good, loved it. Chairs by the pools were easy to come by. Yes, there is a lot of walking, but we’re mobile and could use the exercise from all the food! My only knock is the lobby area isn’t the prettiest place I’ve been. It’s not open air and feels like a Vegas hotel. The grounds make up for it though.
10
Zalika
1 de jul. de 2025
·
Hospedou-se por 7 noites
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
Love this property. Stayed with husband and 2 young kids. There is something for everyone. The facilities are top tier and well kept. We will be returning!! 5 stars!
10
Vikram
22 de fev. de 2025
·
Hospedou-se por 5 noites
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Amazing Stay with Family! Every part of the hotel, its staff and all the facilities were what you’d expect from a luxurious resort like this one. Many restaurants choices at The Grand and nearby hotels to choose from. Kids had multiple swimming pools to choose. All in all a great family spot!
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
Muitos hóspedes acham os quartos e as áreas comuns limpos. No entanto, relatos recorrentes mencionam pragas (baratas ou formigas), umidade ou odores e, ocasionalmente, piscinas sujas ou reposição inconsistente.
Avaliações dos hóspedes relacionadas
10
Shilpi
2 de nov. de 2025
·
Hospedou-se por 3 noites
Clean room , staff amenities everything is so good
Clean room , staff amenities everything is so good
4
Ning
19 de nov. de 2025
·
Hospedou-se por 7 noites
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
2
Danhong
27 de jun. de 2025
·
Hospedou-se por 4 noites
Dirty and ants in the room anywhere
Dirty and ants in the room anywhere
10
OREN
5 de set. de 2025
·
Hospedou-se por 7 noites
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
An absolutely wonderful experience from start to finish. The resort is beautiful, very well-maintained, and offers everything you need for a relaxing stay. The rooms are comfortable and spotless, the food is excellent with plenty of variety, and the staff is attentive and professional. The atmosphere is calm and welcoming, making it easy to unwind and enjoy every moment. Highly recommend this resort for anyone looking for comfort, quality, and great service.
10
thomas
6 de set. de 2025
·
Hospedou-se por 6 noites
Mis à part la propriété de certaines piscines, l'endroit est parfait
Mis à part la propriété de certaines piscines, l'endroit est parfait
2
Qingsong
27 de dez. de 2025
·
Hospedou-se por 5 noites
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
Room service is below average. Room not made up timely. Sometime fogot to put new towels. Found a cockroach. Food is also below average. Not that many protein options. Service is also bad. For buffet you still need to wait every time with wide empty space. Very often short of plates. Hotel layout is horrible. Spread out long building with a lot of walking. Golf cart transportation is great though. The place is so big and guests are scattered so you don’t feel the resort vibe. Some shows are good. Beach is not good either. Very narrow without any activities. After you check out, a lot of sales will try to sell membership to you. They should put those people to do real work and improve service quality. If you are the first time coming to Cancun, it might seem ok for you. We have been there for more than 10 times, and this is the worst.
4
Whitney
31 de mai. de 2025
·
Hospedou-se por 5 noites
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
The food was decent, kid activities were nice. Poor customer service. Air conditioning was not working properly. Rooms are outdated. Very humid. Could not sleep because sheets were damp😩
10
Jeffrey Clarence
31 de out. de 2025
·
Hospedou-se por 4 noites
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
6
SHAISHAV
26 de ago. de 2025
·
Hospedou-se por 4 noites
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
The check-in was great, when in the room we noticed there was a cockroach in the bathroom and a live lizard crawling on the wall. When notified the front desk about it, they replied lizard is ok but the cockroach is gross. I was amazed by this response. They eventually sprayed my room since changing the room would have left us without a place for few hrs as per the front desk person. We asked for extra bed which arrived after 4-5 hrs and multiple phone calls.
6
Blanca
12 de out. de 2025
·
Hospedou-se por 3 noites
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Amazing amenities lots to do food and drinks delicious. Pools dirty and dated need maintenance, room halls dirty unattended mattresses and towels on the floor. We upgraded to a ocean view and ended up on a room where pillows and mattresses smell bad. They offered pillow mist and humidifier that help with the smell but not enough. Beach full of sea weed but I don’t blame that on the hotel. Overall the hotel lobby, restaurants and activities are amazing it just needs some money on the room cleaning.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são espaçosos e confortáveis para muitos, mas alguns os acham datados e relatam problemas como ar condicionado barulhento ou fraco, cheiro de água ou varanda, jatos de hidromassagem e elevadores quebrados.
Avaliações dos hóspedes relacionadas
10
Mayka
10 de mai. de 2025
·
Hospedou-se por 1 noite
The space in the room, very comfortable.
The space in the room, very comfortable.
10
Mirian
6 de nov. de 2025
·
Hospedou-se por 3 noites
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
Habitaciones amplias, limpias y cómodas. Comida deliciosa y de muy buena calidad. Muchas actividades para niños. Personal atento y amable. Me encantó el hotel.
6
Kentrell
25 de nov. de 2025
·
Hospedou-se por 4 noites
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
The room was decent but the rugs were dirty in the room. Also, for some reason we had a hard time getting small towels. Even after the room was cleaned we were only given 2 small towels to bath with, there were 4 of us. One night it took 2 hours to get towels. We put in 3 request and still had to wave a staff member down to bring us towels. The waiter at the Jade restaurant ignored my sister after she complained about not receiving her food. We were intial told that only the credits given to us by expedia expired but were later told that all credits expire at the end of stay. We missed out on a lot of activities. The presentations that they offer take up majority of your trip.
10
Matthew
20 de set. de 2025
·
Hospedou-se por 5 noites
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
4
Ning
19 de nov. de 2025
·
Hospedou-se por 7 noites
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
We are a family of five who stayed at The Grand for seven nights. Unfortunately, our experience was disappointing. On the second night, we found a cockroach in our room. The hotel arranged fumigation but refused our request to switch rooms, and we could not access the room for part of the day. The property feels outdated. The elevator in Building 94 was broken for our entire stay and was never fixed. The shuttle layout is also inconvenient, with the main hub located at the back of the lobby while all external transfers depart from the front, requiring unnecessary walking. Dining was average at best. We tried Habibi, Casa Mia, Jade, The Grill, Cusco, Tavola, MOMO, Caribeno, Grand Buffet, and Circus. Circus is friendly to kids, but the food is poor. Alcoholic drinks are extremely weak. Service was inconsistent, and at Casa Mia a server broke a glass and did not apologize even though shards flew near our feet. The only standout was the dessert shop behind the lobby. The positive side: the waterpark, Bounce Zone, Playroom, and arcade areas kept the kids happy and busy throughout the trip. Overall, great for children but not a resort we would return to or recommend.
6
Connie
5 de set. de 2025
·
Hospedou-se por 4 noites
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
The rooms were a bit dated. When we checked in, the elevators didn’t work and none of the amenities we had requested in advance were in the room, so we had to switch buildings. They were able to upgrade us due to Expedia. The restaurants and food was good, but a few of us ended up catching the stomach bug afterwards. Don’t think we’ll be coming back here.
10
margaret
23 de fev. de 2026
·
Hospedou-se por 2 noites
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
Christopher
12 de ago. de 2025
·
Hospedou-se por 2 noites
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
Very Clean beautiful room but there was a terrible vomit inducing smell on the balcony of the room
4
suping
22 de nov. de 2025
·
Hospedou-se por 5 noites
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
The hotel room is very old, the water smells bad, and the AC is extremely noisy. It’s also very inconvenient that we have to make reservations just to have dinner.
10
Quynh Thi Ngoc
15 de nov. de 2025
·
Hospedou-se por 3 noites
Very nice room
Very nice room
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente elogiada por ser atenciosa e prestativa, com suporte de concierge útil. Reclamações repetidas se concentram em vendas agressivas de programas de tempo compartilhado ou associação e, às vezes, serviço de restaurante lento ou check-in/out complicado.
Avaliações dos hóspedes relacionadas
10
Herlinda
30 de nov. de 2025
·
Hospedou-se por 6 noites
Staff was the best customer service
Staff was the best customer service
10
Calvin
25 de nov. de 2025
·
Hospedou-se por 6 noites
Staff was incredible. They went above and beyond to make our trip great.
Staff was incredible. They went above and beyond to make our trip great.
10
David
20 de abr. de 2025
·
Hospedou-se por 4 noites
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
The staff were very friendly and accommodating. Cecilia, our VIP assistant was excellent. The hotel was nice, safe and clean. One thing I hated was the sales staff calling every morning at 8:00, waking up the whole family, trying to sign me up for a tour of the property.
10
Matthew
20 de set. de 2025
·
Hospedou-se por 5 noites
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.
2
Yong Fu
25 de ago. de 2025
·
Hospedou-se por 7 noites
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
I was thrilled to stay at Moon Palace Cancun for a week, but my excitement was marred by a deceptive timeshare sales ordeal that wasted two vacation days. The resort is stunning, but aggressive sales tactics left me disappointed. Upon checking in, I was invited to a presentation about a new building, which piqued my interest as I planned to return. However, it quickly became a high-pressure timeshare pitch. Despite repeatedly saying “no” to the first representative, I was handed off to another, Chris, to “sign out.” Instead, he offered a free room upgrade for minor stay issues, enticing me to stay longer. The pitch dragged on, and after hours, Chris presented a membership deal slashed by 70%, claiming I could cancel within five business days. Pressured and exhausted, I signed, losing half a vacation day. When I tried to cancel, I was hit with a shocking $16,000 cancellation fee, and staff even threatened to call security. After tense hours of negotiations, a director offered to cancel for $700, citing the “free” upgrade. This consumed another vacation day, leaving me frustrated. Other guests later confirmed this was a common timeshare tactic, using manipulation to extract money. The lack of transparency was infuriating, tainting an otherwise enjoyable stay. I urge future guests to avoid any “presentations” offered at check-in—they’re timeshare traps.
8
Hugo
8 de set. de 2025
·
Hospedou-se por 5 noites
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
Hotel, servicio e instalaciones de primer nivel. La mala experiencia es la insistencia de querer venderte sus planes vacacionales y peor aún es en el check out te siguen hasta la calle para venderte algo.
8
Kristi
9 de dez. de 2024
·
Hospedou-se por 3 noites
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
Amazing service throughout the entire week's stay, memorable personnel were Cecilia and Monserrat at check in and all the service staff in all of the restaurants. Lots of dining options, standouts are the steak house and Habibi, the mediterranean restaurant. Plenty of coffee, dessert stands, bars, and entertainment. Rhe value here is extraordinary. The resort is very, very large. No real ocean view, as the property is bordered by foliage. The Moon Palace Grand clearly cares about making guests happy and it shows. Definitely worth checking out!
10
Hira
21 de abr. de 2025
·
Hospedou-se por 4 noites
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
Its a good very family friendly resort has lots of activities for kids. Only thing I don’t like it they push you to buy the membership from them. Needs to add some halal options.
8
Daniel
22 de fev. de 2025
·
Hospedou-se por 4 noites
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
The concierge service from Cecilia at Moon Palace The Grand was the best! She made sure we were set up with restaurant reservations, answered any questions we had, and was able to provide us with a complementary late check out. She truly went above and beyond and provided a great overall experience.
10
Alisha
10 de mar. de 2025
·
Hospedou-se por 4 noites
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
We stayed at the Grand and the facilities were so clean! You never saw room service trays or random drink cups sitting around. Staff were all beyond friendly and accommodating. Property is very big so they have golf cart service to give rides to wherever you want to go, and we never waited more than a few minutes, if that! Restaurants were easy to get into and make reservations, buffett was also good! Only negative to the trip was the salespeople trying to book you into the vacation club. We tried a dozen ways to say we would not be making a decision today and I get they have to keep trying but it got annoying at a certain point. If the club would let people think on it and come back you may get people to purchase more.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Conveniente para o aeroporto, mas relativamente distante da Zona Hoteleira. As condições da praia são frequentemente ruins (alga marinha e água turva), então alguns hóspedes visitam propriedades irmãs para praias melhores.
Avaliações dos hóspedes relacionadas
8
Amrita
4 de mar. de 2025
·
Hospedou-se por 2 noites
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
Too busy, staff seemed over-stretched, over-crowded lobby and common areas. The beach is ok, the sea is very murky.
8
Thang
14 de out. de 2025
·
Hospedou-se por 4 noites
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
This is my first time in Cancun. I chose Moon Palace because there are many options to choose from in case I didn't like one. Although I stayed at The Grand, I thought Sunrise was much better and ended up going there more. Unfortunately, the beach water was so dirty that we didn't dare to step into the water. The beach itself was clean, but the water looked like there were sludge in it, not even seaweed. It was so gross I didn't see anyone in it. Nevertheless, the kids enjoyed the pool and entertainment options, and that's all that matters to us. The hair dryer and TV was broken, but maintenance quickly addressed that. I suggest downloading their app and reserving your restaurant in advance, but there are plenty of buffets around as well.
10
Alma
10 de nov. de 2025
·
Hospedou-se por 5 noites
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
We always have a great time at the Moon Palace Grand. Food is wonderful, the staff is wonderful and we feel welcome and at home there. My only complaints are: 1. the location is a little bit far and while requesting transportation is fairly easy, it’s just a bit pricey and time consuming to explore other beaches. 2. This year the brown algae (sargassum) was horrific but it’s not the norm. and 3. the Grand has three big hot tubs for the entire resort and they’re always full and not the most clean. Even though it is warm in Cancun, the hot tubs are nice during the rain. These are not things that would make or break our stay-normally a bad beach would turn me off but the brown algae is not something that the property can control so it’s not their fault and since we have been coming here for three years it’s the first time I have seen it this bad and it’s abnormal for this time of year.
10
Elizabeth Margarita Lazo De
14 de set. de 2025
·
Hospedou-se por 7 noites
Excellent amenities. Great staff. Good location
Excellent amenities. Great staff. Good location
8
Iliana
17 de set. de 2025
·
Hospedou-se por 4 noites
The beach is not good
The beach is not good
10
Erick
20 de jun. de 2025
·
Hospedou-se por 9 noites
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
This is an awesome all inclusive resort, everyone is so welcoming, helpful and kind! We had a great 9 day vacation! Dining options at the 3 resorts are exceptional, installations are luxurious and comfortable at its best. Plenty of pools, bars, shows and activities all day long! The only downside is the beach but with your stay you get the opportunity to go to the other sister hotels at the hotel zone to enjoy a better beach at no cost.
8
Melody
21 de jun. de 2025
·
Hospedou-se por 5 noites
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
We loved all of the amenities but the smell the day we arrived by the beach was awful! Loved all the other perks water park, kids club for our older kids was great! Excellent would give 5 of the beach wasn’t so bad. Got upgraded to a suite due to Expedia gold member. Book a trip to beach palace if you are a beach person as we enjoyed the day trip but have to get arranged early for availability. Overall great time for me my husband and two kids (8 and 12)
10
Asim
20 de out. de 2025
·
Hospedou-se por 3 noites
The beach water was not clear
The beach water was not clear
8
Jayasimha
30 de nov. de 2025
·
Hospedou-se por 5 noites
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
Rooms are clean, amenities are great, staff is very friendly. I am not fully satisfied with the food in the buffet. I tried some other all inclusive resorts which have double the size of food items than moon palace. Also the beach access from Grande is not good. You have to travel a bit to get to the beach and on top of that beach is very bad to get in.
8
Zaid
1 de mar. de 2025
·
Hospedou-se por 4 noites
Nice property but had to shuttle to other properties to get near beach
Nice property but had to shuttle to other properties to get near beach
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
Muitas opções de restaurantes com vários destaques; a variedade é um ponto forte. A qualidade é inconsistente (buffets mornos e bebidas diluídas ou limitadas), e reservas para o jantar e esperas podem ser difíceis.
Avaliações dos hóspedes relacionadas
6
Angel
3 de nov. de 2025
·
Hospedou-se por 3 noites
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
The resort itself is beautiful and the staff is very friendly, but there are a few things future guests should know before booking. The rooms look amazing online, but in person they’re definitely more edited than accurate. Still nice, just not as luxurious as the photos suggest. The biggest issue for us happened right at check-in. Before you even get to relax, you’re pressured into attending a “breakfast presentation” the next morning. It’s basically a timeshare pitch disguised as a membership offer that costs thousands. After a long trip, the last thing you want is sales pressure when all you want is food and rest. Speaking of food, this was the biggest disappointment. Most of the food we tried was cold and bland. Maybe my expectations are high, but the quality just wasn’t there for a resort at this level. The one exception was their pizza spot, Pepe’s that was actually really good.
8
Victor
18 de jul. de 2025
·
Hospedou-se por 3 noites
People was great! Great service. Food experience was not the best.
People was great! Great service. Food experience was not the best.
8
Ramin
3 de abr. de 2025
·
Hospedou-se por 5 noites
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
Everything was great but it was impossible to book any restaurant before 9 pm which was super late with kids. Everything else perfect but food is a key item. They definitely need many more restaurant
8
PHUC
1 de jun. de 2025
·
Hospedou-se por 4 noites
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
The service and location is very nice only one thing I don’t like it about the buffet it just normal not much type of food and boring. The things i like it about the restaurant, it’s the best food when you compare with different resorts
10
margaret
23 de fev. de 2026
·
Hospedou-se por 2 noites
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
Beautiful rooms, awesome pools, actually delicious food, and good drinks. This place is fantastic. Just a couple things to keep in mind: - bring your own insulated drink cup and they’ll fill it for you! - BRING JET CLEANER for the tub in your room. Once you see what comes out you’ll be super glad you did - the Bugambilias buffet is actually phenomenal, and I say that as a crazy foodie
8
ashley marie
30 de mar. de 2025
·
Hospedou-se por 7 noites
Food was 50/50
Food was 50/50
8
Siwei
26 de jul. de 2025
·
Hospedou-se por 4 noites
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
3 out of the 4 dinner nights turned out to be a disappointment meal . Our last night dinner at JC steakhouse was a long time waiting game .
8
Alex Lombardo
17 de ago. de 2025
·
Hospedou-se por 6 noites
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
We recently stayed at The Grand, and overall, it was an okay experience. What really made it better was the upgrade we received through Expedia (or possibly the hotel) — that definitely earned it an extra star, so I’m giving it four. To keep it short: the drink options were disappointing — they only had one beer (Dos Equis Light), and the cocktails were very watered down. The restaurants tried, but the food was pretty average at best. They really push the timeshare presentation hard, offering $1,200 in resort credits as an incentive. However, once you’re in, it’s tough to get out — they keep pressuring you even after the presentation ends. On top of that, you can’t use those credits on most excursions, and the ones you can use them on still come with a 16% tax. If you’ve never stayed at an all-inclusive before, this could be a decent intro. But for the price, there are probably better options — and I can only imagine how tough it is to book restaurant reservations through the app during peak season. We stayed in the Governor’s Presidential Suite. Even though half the suite had issues (a bad smell and a non-working Jacuzzi jet), I didn’t bother complaining since the upgrade gave us an extra room anyway. As for activities, we did the Extreme ATV excursion, the dolphin experience (which you can use resort credits for), and the boat trip to Isla Mujeres. The first two were just okay — the boat trip was the highlight. We spent six days there and found the pools at Sunrise bet
8
Nam
18 de out. de 2025
·
Hospedou-se por 5 noites
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
The resort is very nice for it age, the staff was attentive...the only complaints we had was the food temperature. Food was good and presentation was on point but food at restaurant/buffet serving temperature was all off...cold food wasn't cold, hot food wasn't hot also a bit under seasoned but that could be to fit all visitors vs minority.
10
Jeffrey Clarence
31 de out. de 2025
·
Hospedou-se por 4 noites
Clean rooms! Staff was amazing. Food was excellent.
Clean rooms! Staff was amazing. Food was excellent.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
Dileize
13 de jul. de 2026
·
Hospedou-se por 6 noites
Tudo ótimo, apesar de cheio todas as atividades funcionam muito bem e conseguimos aproveitar todo o hotel
Tudo ótimo, apesar de cheio todas as atividades funcionam muito bem e conseguimos aproveitar todo o hotel
10
ROBSON C F
14 de jun. de 2026
·
Hospedou-se por 1 noite
O Moon Palace é uma pequena cidade! 2 dias e meio foram poucos!!! Há muito o que se fazer. Senti um pouco falta de sinalização nas pequenas piscinas que são apenas pra residentes. Fui retirado de uma delas, mas era exatamente uma piscina no meio de todas as outras… como saber??????? É um constrangimento desnecessário pra uma piscina tão pequena. Mas isso não tira uma estrela do local
O Moon Palace é uma pequena cidade! 2 dias e meio foram poucos!!! Há muito o que se fazer. Senti um pouco falta de sinalização nas pequenas piscinas que são apenas pra residentes. Fui retirado de uma delas, mas era exatamente uma piscina no meio de todas as outras… como saber??????? É um constrangimento desnecessário pra uma piscina tão pequena. Mas isso não tira uma estrela do local
10
Ricardo
20 de mai. de 2026
·
Hospedou-se por 5 noites
Incrível como sempre! Ficamos num quarto que nos deram de upgrade FANTÁSTICO! Funcionários muito atenciosos e prestativos!
Incrível como sempre! Ficamos num quarto que nos deram de upgrade FANTÁSTICO! Funcionários muito atenciosos e prestativos!
10
Ellen c
11 de fev. de 2026
·
Hospedou-se por 2 noites
O resort é ótimo, apenas a praia que não é nada bonita.
O resort é ótimo, apenas a praia que não é nada bonita.
10
Mariane
3 de jan. de 2026
·
Hospedou-se por 4 noites
Quarto maravilhoso!!! Equipe perfeita
Quarto maravilhoso!!! Equipe perfeita
Políticas da propriedade
Check-in
Checkout
De 15:00 a 00:00
Antes de 12:00
Tem uma pergunta?
As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
setembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
outubro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-09-18: 615.5156243469238USD
- 2026-09-19: 495.47130546874996USD
- 2026-09-20: 485.64023978881835USD
- 2026-09-21: 591.5358364074707USD
- 2026-09-22: 577.7839817962646USD
- 2026-09-23: 387.18613052062983USD
- 2026-09-24: 573.9972219604492USD
- 2026-09-25: 289.91362119750977USD
- 2026-09-26: 574.3402817962647USD
- 2026-09-27: 748.8211168273925USD
- 2026-09-28: 760.8043548828125USD
- 2026-09-29: 733.8984168273926USD
- 2026-09-30: 554.4825716491699USD
- 2026-10-01: 543.568974053955USD
- 2026-10-02: 445.33654176330566USD
- 2026-10-03: 571.6193790588378USD
- 2026-10-04: 636.689909375USD
- 2026-10-05: 784.075463104248USD
- 2026-10-06: 395.598505581665USD
- 2026-10-07: 879.953488317871USD
- 2026-10-08: 463.20108582458494USD
- 2026-10-09: 629.6722636413574USD
- 2026-10-10: 629.6722636413574USD
- 2026-10-11: 610.6617112609863USD
- 2026-10-12: 569.6172099731444USD
- 2026-10-13: 558.6152989044189USD
- 2026-10-14: 443.11038364562984USD
- 2026-10-15: 1126.2203559204102USD
- 2026-10-16: 498.3351001770019USD
- 2026-10-17: 672.7289529174805USD
- 2026-10-18: 569.6172099731444USD
- 2026-10-19: 569.6172099731444USD
- 2026-10-20: 586.6456661041259USD
- 2026-10-21: 584.6234592132568USD
- 2026-10-22: 632.6855712036132USD
- 2026-10-23: 696.7549819458008USD
- 2026-10-24: 696.7549819458008USD
- 2026-10-25: 681.7386787719726USD
- 2026-10-26: 619.6714371154785USD
- 2026-10-27: 544.5900964019775USD
- 2026-10-28: 533.6632920715332USD
- 2026-10-29: 594.6543774780273USD
- 2026-10-30: 621.6736062011719USD
- 2026-10-31: 668.7246147460937USD
- 2026-11-01: 469.88138179626463USD
- 2026-11-02: 609.5234097900391USD
- 2026-11-03: 639.6931279724121USD
- 2026-11-04: 668.7246147460937USD
- 2026-11-05: 682.7397983459472USD
- 2026-11-06: 652.697243157959USD
- 2026-11-07: 652.697243157959USD
- 2026-11-08: 543.2134081054687USD
- 2026-11-09: 682.7397983459472USD
- 2026-11-10: 652.697243157959USD
- 2026-11-11: 668.7246147460937USD
- 2026-11-12: 689.747355114746USD
- 2026-11-13: 755.8289538452148USD
- 2026-11-14: 689.747355114746USD
- 2026-11-15: 676.7332910888672USD
- 2026-11-16: 641.6952970581054USD
- 2026-11-17: 497.1945216827392USD
- 2026-11-18: 645.5101168273925USD
Esta propriedade oferece serviço de traslado do aeroporto (sujeito a sobretaxas). Antes da viagem, os hóspedes devem fornecer os detalhes da chegada à propriedade, usando as informações de contado indicadas na confirmação da reserva. A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- O nome do titular do cartão de crédito utilizado no check-in para despesas extras deve ser o mesmo nome do hóspede titular utilizado na reserva do quarto
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Pagamento sem dinheiro em espécie disponível
- Os recursos de segurança disponíveis na propriedade incluem detector de monóxido de carbono, detector de fumaça, sistema de segurança e grades para janelas
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- A propriedade possui quartos conectados ou adjacentes, que podem ser solicitados entrando-se em contato diretamente com a propriedade, através do número fornecido na confirmação da reserva.
- Há trabalhos de construção em um prédio vizinho, podendo causar barulho.
- Pagamento sem dinheiro em espécie disponível para todas as transações.
- Taxa de traslado de/para o aeroporto: USD 26 por pessoa (ida e volta)
- Taxa do traslado do aeroporto por criança: USD 26 (ida e volta), (até 17 anos)
- Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Transporte de e para o aeroporto
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Massagem
Spa e centro de bem-estar
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos faciais
Clube para crianças
Bar junto à piscina
Café da manhã no quarto
Sala para família
Beach Sun Loungers
Cerca ao redor da piscina
Snack Bar/Deli
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviço de babá
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Caixa eletrônico
Aluguel de bicicletas
Armazenamento de bagagem
Área de fumantes
Check-in/check-out expresso
Lavanderia self-service
24-Hour Front Desk
Lockers Available
Atividades
Piscina
Quadra de tênis
Praia privada
Jardim
Campo de golfe (na proximidade)
Praia (na proximidade)
Passeio de bicicleta
Bilhar
Pesca
Mini golfe
Cavalgada
Parque infantil
Piscina externa
Piscina externa aquecida
Música ao vivo
Bicycle Tour Information
Evening Entertainment
Mobiliário de área externa
Pool (Rooftop)
Pool (Seasonal Outdoor)
Tênis de mesa
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Transporte de e para o aeroporto
Estacionamento com manobrista
Estacionamento gratuito
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis