Flag Hotel Valencia

Nice Breakfast. Parking free and plenty of spaces. You can order food and snacks from the bar in the evening. You are within walking distance of a shopping centre.

We were given two rooms, both in unacceptable condition. There was visible mould, water damage, warped flooring, and even a footprint on the wall. One room had a broken countertop, and both smelled damp and unhealthy. We spent 90 minutes trying to resolve this, but the manager never appeared, and reception refused to provide their name. We were told to “speak to Expedia” instead of fixing anything. For health and safety reasons, we had to decline the stay and leave immediately. I emailed a formal complaint to the hotel, and they never replied — clearly customer satisfaction is not on their agenda. Two days later, we are still waiting for Expedia to refund our money, and remain hopeful this will be resolved

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We booked two double rooms for three nights. We stayed at this same hotel the year before, without any problems. The facilities and rooms need some maintenance, but the decline the last 12 months have been very noticeable. The cleaning (or lack of it) was the worst. The first two rooms we were offered had 1) a large stain on the bedsheet and 2) both rooms had filthy bathrooms and generally a lot of hair on the floors, both in the bathroom and in the bedrooms. When we complained we were offered two new rooms, one of which was not cleaned after the previous guest, the other had hairs on the floor and an absolutely disgusting shower/bathtub. We were then offered two new rooms (5th and 6th attempt of presenting a somewhat clean room.) These rooms also had hair on the floor in the bathroom and bedroom. One of them had a bad odor. The hallways and elevators also were noticeable dirt with a lot of dust. Needless to say we gave up and checked out the next morning. The night manager tried to help us, but the day manager refused to answer hotels.com when they repeatedly tried to contact the hotel by phone and e-mail. (I stood in the reception with no other guests present, while she refused to answer the call from hotels.com.) I have never before needed to complain over a hotel room, and I stay in a lot of hotels both for work and vacation. Stay away from this place, regardless of price. The only positive I can say is that the staff at hotels.com were excellent and helped me a lot.

Super friendly staff