El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
US$ 444
/noite
Média para novembro
Preços para El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
Selecione datas para ver preços e disponibilidade
US$ 444
/noite
Média para novembro
Preços médios mensais
Em El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive, o preço por noite é, em média, US$ 233 no mês mais barato (setembro) e US$ 550 no mês mais caro (fevereiro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 544 |
| fevereiro | US$ 550 |
| março | US$ 478 |
| abril | US$ 337 |
| maio | US$ 300 |
| junho | US$ 278 |
| julho | US$ 263 |
| agosto | US$ 255 |
| setembro | US$ 233 |
| outubro | US$ 246 |
| novembro | US$ 444 |
| dezembro | US$ 482 |
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M
A
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nov. · US$ 444
N
D
Mais caro: fevereiro (aprox. US$ 550)
Mais barato: setembro (aprox. US$ 233)
Sobre este alojamento
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 4 piscinas exteriores, aproveite para dar um salto até à praia privada.
Comodidades
Deleite-se com uma ida ao spa, que oferece massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão retemperante numa das 4 piscinas exteriores, aproveite para dar um salto até à praia privada.
Comodidades para negócios
Featured amenities include a 24-hour front desk and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Restaurante
Satisfaça o seu apetite no GOURMET PUB, um restaurante especializado em cozinha internacional que serve jantares. Se preferir quedar-se no aconchego dos seus aposentos, dê uma vista de olhos pelo menu do serviço de quarto (a horas específicas). Aproveite ainda para tomar um copo entre dois dedos de conversa num dos 11 bares/lounges ou 2 bares na praia. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 380 quartos com ar condicionado, As casas de banho têm secadores de cabelo e roupões. As comodidades incluem ainda telefone, além de cofres e de secretárias.
Localização
Com uma estadia El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive em Kantenah, ficará a 15 minutos de carro de Marina de Puerto Aventuras e de Clube de Golfe de Riviera Maya.
O que há nas proximidades
Playa Xpu-ha(3.1 milhas)
Tajma Ha Cenote(3.4 milhas)
Ecopark Kantun Chi(3.6 milhas)
Cenote Cristalino(3.9 milhas)
Cenote Azul(3.9 milhas)
Cenote Jardim do Éden(4.4 milhas)
Cenote Chikinha(4.6 milhas)
Clube de Golfe Puerto Aventuras(5.2 milhas)
Marina de Puerto Aventuras(5.6 milhas)
Museu CEDAM(5.6 milhas)
Bahia de Fatima(5.8 milhas)
Oasis Beach(6 milhas)
Lagoa de Kantenah(6.2 milhas)
Cenote de Chac-Mool(6.5 milhas)
Caleta Chac-hal-al(6.9 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(29 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(52.7 milhas)
Serviço de estacionamento
Praia privada
Jardim
Clubes noturnos
Bilhar
Percursos ecológicos no local
Localização
Km 95 Carretera Cancun, Tulum Kantenah, Riviera Maya, Carretera Playa, Kantenah, Solidaridad, Estado de Quintana Roo, México
Playa Xpu-ha (3.1 milhas)
Tajma Ha Cenote (3.4 milhas)
Ecopark Kantun Chi (3.6 milhas)
Cenote Cristalino (3.9 milhas)
Cenote Azul (3.9 milhas)
Cenote Jardim do Éden (4.4 milhas)
Opções de quartos
5
PREMIUM OCEANVIEW JUNIOR SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 3
484 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
3
PREMIUM JUNIOR SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
487 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
4
BEACHFRONT JUNIOR SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
388 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
4
Suite de Luxo (JUNIOR)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
531 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
5
Suite Júnior (MORE INCLUSIVE)
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal Grandes
Dormidas 3
441 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
4
SWIM UP JUNIOR SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
441 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
3
PREMIUM SWIM UP JUNIOR SUITE
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
484 ft²
Ar condicionadoWi-Fi (gratuito)Banheira
3
Quarto Deluxe (ROYAL RETREAT SWIM UP SUITE)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
474 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
4
Quarto Deluxe, em frente à praia (ROYAL RETREAT SUITE)
Detalhes do quarto
1 Cama De Casal Extragrande
Dormidas 2
484 ft²
Ar condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre El Dorado Seaside Palms, All & More Inclusive - Adults Only - All inclusive
8.8
Fabuloso
Com base em 580 avaliações verificadas
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
O El Dorado Seaside Palms, All & More Inclusive - Apenas para Adultos recebe consistentemente elogios pela equipe atenciosa e prestativa, pelos jardins exuberantes, pelas espreguiçadeiras em abundância e pela atmosfera relaxante, enquanto o feedback sobre a variedade da comida, a idade dos quartos e a espera nos restaurantes é mais variado.
Saiba maisIsto foi útil?
O que pensam os hóspedes
O El Dorado Seaside Palms, All & More Inclusive - Apenas para Adultos recebe consistentemente elogios pela equipe atenciosa e prestativa, pelos jardins exuberantes, pelas espreguiçadeiras em abundância e pela atmosfera relaxante, enquanto o feedback sobre a variedade da comida, a idade dos quartos e a espera nos restaurantes é mais variado.
A localização à beira-mar é atraente, mas vários hóspedes encontraram algas marinhas sazonais, trechos rochosos e odor ocasional, embora a equipe limpasse a costa com frequência. O resort parece espaçoso e remoto, com uma longa distância de Cancun e traslados para o aeroporto normalmente limitados a este.
Ideal para viajantes que buscam um ambiente calmo e comodidades em vez de uma cena agitada.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Amenidades externas extensas com várias piscinas (algumas com bares molhados), muitas espreguiçadeiras e camas balinesas, e um spa popular com hidroterapia. Alguns hóspedes notaram que algumas piscinas ou instalações pareciam antigas ou ocasionalmente cheias.
Avaliações dos hóspedes relacionadas
10
Courtney
16 de ago. de 2025
·
A estadia foi de 6 noites
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
10
Carly
20 de fev. de 2025
·
A estadia foi de 7 noites
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
Really liked the lay of the land, you could either have a beach or pool day! lots of swim up bar pool areas, and just nice big pools to float and enjoy! :)
10
Brian
16 de mar. de 2025
·
A estadia foi de 5 noites
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
A beautifully landscaped resort with multiple pools each with swim up bars, and numerous cabana beds both at the pools and the beach. Grounds are well kept and the resort is wonderfully relaxing. The "more Inclusive" was true - free airport transfers, all the food (less special wine orders) and drinks (top shelf included), the free mini bar fridge and room service too. However, the transportation services to Maroma beach (45 minutes away) are very early 7:00 AM with no second bus. We didn't want to spend 10 hours there and 2 bus rides so we didn't use it. We paid for Xel-Ha tickets and transport, but it was also at 7:00/7:30. Too long a day there for that, so we took a taxi both ways for 4 people ($50 up / $40 back). Service at the pools and cabanas was excellent. Staff was generally excellent. The main restaurant was so-so, food was just OK, trying to find coffee, cream and sugar is a challenge - waiting for the slow service there. (They had one coffee station in outdoor area, no cream/sugar, usually pot was empty, but the bar next to it made free lattas which were good, a little wait for that. Starbucks in lobby but a little pricey at about $8). The Mia Casa Italian was excellent, The Culinarium served chef specialties, a bit small on portion size (normal) but very very tasty / creative. Gourmet Pub was excellent. Relaxing at our pool cabana was the best, and adults only was very nice. Our plane was 2 hrs late, 11 PM, but Lomas was there to get us !!
10
Allison
9 de mai. de 2025
·
A estadia foi de 4 noites
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
We absolutely loved El Dorado Palm Suites! The facilities and staff are top notch. Everyone is sweet and helpful. Thank you so much to Antonio, Martha and Jesus!!! We will absolutely be back.
10
Heather
19 de abr. de 2025
·
A estadia foi de 3 noites
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
I can't say enough good things about our stay at El Dorado - from the food, grounds, and activities to the staff, transportation, and spa services, it was all around a magical trip. The spa and hydrotherapy were among the highlights, especially the beach-side massage. And the grounds around the spa and history of Mayan culture were so beautiful and well cared for. Thank you so much for going the extra step to help us celebrate our anniversary by providing amazing decorations. We loved every second!
10
Robert
23 de mar. de 2025
·
A estadia foi de 7 noites
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
Lush well manicured grounds. Well layed out while not overly large. Walking distance to all activities and multiple dining options. Excellent staff.
10
Clarissa
19 de jul. de 2025
·
A estadia foi de 3 noites
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
David
22 de fev. de 2025
·
A estadia foi de 7 noites
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
Gorgeous property, beautiful beach, several pools and plenty of cabanas and chairs! Food was plentiful and delicious. Drinks were flowing!
10
Louise Dawn
19 de fev. de 2024
·
A estadia foi de 8 noites
The beach is beautiful & clean. Food was great. Loved the bali beds!
The beach is beautiful & clean. Food was great. Loved the bali beds!
10
Alina
2 de mar. de 2025
·
A estadia foi de 10 noites
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
Beautiful and impeccable resort. Incredible staff, friendly and welcoming. Great beach, good food (variety and quality) and easy to walk around, with gorgeous views all around. Rooms and pools are a bit outdated, but are very clean. Great getaway for a mature adult crowd.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
A maioria dos hóspedes considera o resort e os jardins muito limpos, com a equipe limpando regularmente as áreas comuns e a praia. Alguns relatam problemas como insetos, odores persistentes, móveis manchados ou atenção inconsistente aos detalhes nos quartos e banheiros públicos.
Avaliações dos hóspedes relacionadas
6
Ray
9 de jun. de 2025
·
A estadia foi de 7 noites
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Tracy
28 de nov. de 2025
·
A estadia foi de 4 noites
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
The staff was more than courteous. Everyone was so friendly. The grounds were so clean and beautiful. I will definitely recommend this place to everyone I know.
6
Christopher
13 de fev. de 2025
·
A estadia foi de 9 noites
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
Staff at this resort was very friendly and made activities enjoyable. There were lots of activities that were free to attend each day including crafts, games, and fitness. Food at the restaurants was delicious. Bracelets for the premium section were silly. They were cheaply made and broke frequently & the resort wanted to charge you $100 usd for replacements if lost. Thankfully they didn’t charge us for replacements when broken. Room service was very inconsistent. I ordered the same couple things repeatedly because I liked it the first time and it was never made the same way again. The room was nice but didn’t feel very clean due to stains all over the couches, tub, and bedding. Despite the bedding being changed daily, there were always stains. We also had a sticky ring on our table that stayed with us for most of the trip so I knew they weren’t wiping the table down. ALSO we provided a brand new, never used credit card as payment at the beginning of our trip. The next day we had fraudulent charges on our card when we hadn’t used it for anything else yet. No gas, no atm, NOTHING. Which left us with a sour taste off the bat. Overall the resort was decent. Beautiful beaches, good food, great people. Unfortunately the small things added up for us quickly and we probably won’t return.
10
Angelica
19 de jun. de 2025
·
A estadia foi de 3 noites
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
This resort was very attentive to all their guest and kept up on the cleanliness of the entire resort! They were very friendly and kept every day fun with different events for every vacationer!
6
Laura
21 de jul. de 2025
·
A estadia foi de 4 noites
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Dan
15 de fev. de 2025
·
A estadia foi de 5 noites
This resort is clean, the staff is amazing and the beach is beautiful.
This resort is clean, the staff is amazing and the beach is beautiful.
4
Andre
28 de out. de 2024
·
A estadia foi de 4 noites
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
The rooms has a really big bug problem. Ants and other bugs all over the restroom. You can tell they are fully aware as every time they service the room they spray tons of bug spray all over the floor making it very slippery and unsafe. Not worth the bucks! The staff is very friendly until late at night because they don’t want to help then.
10
sheeza
17 de set. de 2025
·
A estadia foi de 3 noites
Very clean resort and staff is very courteous and efficient.
Very clean resort and staff is very courteous and efficient.
10
Kyla
1 de mai. de 2025
·
A estadia foi de 3 noites
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
I absolutely adored it here! The staff was amazing, so nice and respectful to me as I travelled alone. They made my birthday incredibly special and really put in so much effort to keep the resort pretty and clean. I will absolutely be back, Thank you to all the incredible staff who treated me well from the bar, spa, restaurants and room service.
2
Philip
14 de nov. de 2025
·
A estadia foi de 7 noites
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos são geralmente espaçosos e confortáveis, com muitos apreciando as suítes com acesso direto à piscina; no entanto, a decoração parece datada e alguns relatam problemas de manutenção, ruído ou problemas de alocação.
Avaliações dos hóspedes relacionadas
6
Ray
9 de jun. de 2025
·
A estadia foi de 7 noites
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
The area was beautiful and the service was fantastic. The pools and bars were all nice and taken care of. The beach kind of sucks. This is definitely a budget hotel. Faucets had mineral deposits all over them. Mini fridge was wobbly, I adjusted it. Mirror fixture in bathroom was loose, I tightened it. Light fixture near bed was loose, I tightened it. Glowing number on air conditioner would not turn off. Electrical outlet behind fridge looked burnt and was unusable. I had to rearrange how things were plugged in so we could even use the coffee maker. Outlet near bed was loose. Faucets and fixtures in the public bathrooms were loose. One of the toilets near the bar wouldn't flush, I fixed it. A public bathroom had 2 rolls of toilet paper jammed into the dispenser so neither one would roll and you couldn't get any toilet paper out. Almost all the food was mediocre. The only great place was the Italian place. The Asian restaurant couldn't make any of the cocktails on their menu. I was told about free stuff at the concierge, I turned down the presentation. I was called about the same thing 2 days later. I went down to the concierge and was told it was the same thing with the same presentation. The paper map and the online map both had multiple errors on locations and times of operation. I scheduled a trip on my own and my taxi was not allowed into the gates because it wasn't booked through Lomas. They told me no straight to my face.
10
Martine Margaret Van der
23 de nov. de 2025
·
A estadia foi de 6 noites
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
Staff are extremely helpful and friendly. The rooms are a bit older but were very spacious and clean. The food was sometimes hit or miss, but overall not bad. Drink service was amazing and the beach is gorgeous.
10
Lydia
17 de mar. de 2025
·
A estadia foi de 7 noites
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
You are well taken care of from start to finish. Our room was older but well maintained and very clean. Property is immaculate, food and drinks excellent. We didn’t want to leave; we will
10
Courtney
16 de ago. de 2025
·
A estadia foi de 6 noites
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
Michael
3 de mai. de 2025
·
A estadia foi de 10 noites
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
The rooms were dated and the bed was worn out - even after having it replaced with another bed it still was not great. Food at the resort was okay but definitely not a 5 star resort.
10
Sharon
5 de mai. de 2025
·
A estadia foi de 5 noites
We loved our swim up jr suite. It was perfect for our week of relaxation
We loved our swim up jr suite. It was perfect for our week of relaxation
8
Julie
8 de jan. de 2025
·
A estadia foi de 5 noites
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
We stayed at the Palms. Great Restaurants, great bar tenders, great room service. The rooms were outdated but big. The walls are hollow, so you can hear everything at night. The staff drives golf carts past guests on the guest walk ways, so it's kind of annoying. This resort has a beach night club every night until midnight that can be heard on the entire resort. Good beach, Free beach chairs and beach beds. Great resort for the price!
8
Mike
3 de mai. de 2025
·
A estadia foi de 3 noites
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
We got the premium swim out suite and we were not happy with it at all. Our room only got 2 hours of sun and the pool was too cold to enjoy. Everything else about this resort is great. We will be back but later in the year and definitely a different room! They do not even try to honor room requests. Food and staff were excellent.
2
Philip
14 de nov. de 2025
·
A estadia foi de 7 noites
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
The shuttle service was good, especially on the way back to the airport, El Savador was funny and professional. But the rest wasn’t good. I didn’t get the room a reserved. My wife and I were assigned a downgraded room due to full booking/overbooking. The room was dark, smelled funny, and poorly maintained. Overall the whole property is dated and needs a refresh. The hospitality staff were friendly and the food was ok. Based on my experience I wouldn’t recommend the resort nor go back.
10
Sonia
22 de mai. de 2025
·
A estadia foi de 7 noites
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
Room was very clean and spacious. Amenities were very good and all the staff members very accommodating.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é amplamente elogiado como caloroso e atencioso em todo o resort. No entanto, os hóspedes também relatam atendimento lento ocasional no restaurante ou bar, erros nas reservas e comunicação esporádica ou abordagens insistentes para a venda de pacotes de associação ou spa.
Avaliações dos hóspedes relacionadas
6
angie
22 de nov. de 2025
·
A estadia foi de 7 noites
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
8
Danielle
2 de abr. de 2025
·
A estadia foi de 7 noites
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
The property was beautiful, the food was amazing. The staff was amazing other than the bartenders on palms side. They were miserable, rude on multiple occasions, at night at main bar often ignored woman wanting a drink this was not just me many of people were saying this too. It was disappointing. I got told no shots every night only tequila because they didn’t want to put in the work of making them as they were too busy. Ignored woman for long periods of time as we ordered more complicated drinks and they were too busy. But the rest of the staff was amazing. But I paid a lot of money for an all exclusive so not happy about that. Other resorts that I stayed at the bartenders were so fun and friendly and nice and happy to make us drinks
6
James
11 de mar. de 2024
·
A estadia foi de 8 noites
Great location on beach Food not great and restaurant service very slow
Great location on beach Food not great and restaurant service very slow
10
Juliet
8 de fev. de 2026
·
A estadia foi de 4 noites
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
Staff was great. Location beautiful and right on the beach with different areas to sit. They take time to clean the beach and all surrounding areas through the day. Room service is great and so was housekeeping. Plenty of places to eat with variety.
10
Lara Louise Dela Cruz
16 de nov. de 2025
·
A estadia foi de 6 noites
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
Overall experience at El Dorado - as first time travellers - was excellent! Staff were very accommodating, hospitable and joyous which added to the overall atmosphere of the property. We were greeted every single time, offered drinks or food and were kept BUSY; the property itself had plenty of activities that one could partake in which aids with the stress of planning. Lastly, the affiliations with Lomas was great as we didn’t have to worry about transportation from and to the airport and also for the excursions. Again, EXCELLENT PLACE WITH EXCELLENT WORKERS.
10
Cassandra
23 de jun. de 2025
·
A estadia foi de 6 noites
Clean, excellent service, friendly staff, great food.
Clean, excellent service, friendly staff, great food.
10
Karry
25 de mar. de 2025
·
A estadia foi de 9 noites
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
What an amazing stay! We felt a warm welcome from the moment we arrived. The staff, everyone, made our stay extra special. The property is so clean and tidy, well maintained. Our beach was fantastic, loved the BBQ there for a bite without going far and it was so good! It was the warm hug holiday we needed. Love to return someday. Thank you!
6
Laura
21 de jul. de 2025
·
A estadia foi de 4 noites
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Kimberly
14 de jun. de 2025
·
A estadia foi de 6 noites
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
First of all, Humberto in guest services was AMAZING! He was always there to take us to wherever we needed to go and so happy and friendly. Everyone was sooooo friendly. The resort is somewhat spread out but once you find out where everything is it gets better and they have several golf carts to take you where ever you need to go. The night activities were great! We did have a mishap with Lomas travel which is where we booked excursions through and they were less than helpful but the resort staff was trying everything they could to rectify the issue. Eating at Klay Talay is a must!! They do have a lot of wildlife but they do not bother you! Overall it was a great experience and would highly recommend. The resort cat, Patches, was the icing on the cake!
10
Tempest
18 de jan. de 2025
·
A estadia foi de 6 noites
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
All staff were extremely helpful and understanding. Some wait times for the restaurants were long so get reservations when you can. Did not wamt to leave
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Localizado à beira-mar e com uma paisagem agradável, mas remoto; os traslados de Cancun podem ser longos e os traslados inclusos normalmente cobrem apenas aquele aeroporto. Algas marinhas podem afetar o nado no oceano às vezes, embora a praia seja limpa com frequência.
Avaliações dos hóspedes relacionadas
10
Jamie
1 de abr. de 2025
·
A estadia foi de 3 noites
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
It was our first time in Mexico and our stay at El Dorado Seaside Palms was perfect! We were surprised first by an incredible upgrade to a premium suite since the trip was for celebrating my partner's birthday. But the pleasant surprises did not end there - everyone was incredibly friendly and kind; the beach was beautiful and the grounds were well maintained; the food was great quality especially for an all-inclusive resort; they did not cheap out on drinks at all, no watery cocktails made with cheap liqueur; there were all kinds of cool wildlife we saw on the grounds (watch out for the super cute coatis that climb up coconut trees, iguanas, frigate birds, pelicans and grackles); entertainments were appropriately fun and chill (beach volleyball, foam party and mexican night!); the room itself was also well maintained and furnished; the more inclusive package was also amazing, with our excursion to Aktun Chen making the holiday extra memorable. Special shout outs to Angel, Axel, Cinthia, Fernando, Gabriella, Isai, Luisa and Lucio for giving us an unforgettable experience. Everyone here goes above and beyond. You are all phenomenal, and your hard work and kindness do not go unnoticed. One potential downside is that it is a drive away from Cancun airport (close to 1.5-2hrs ride with the shared transportation making stops) but in my opinion, it's well worth the extra time and distance.
10
Oliver
15 de jul. de 2025
·
A estadia foi de 6 noites
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
The staff at the El Dorado are amazing. Everyone is so nice and helpful. They really go the extra mile for all of the guests not just the VIPs. There is a lot of seaweed in July, but they did their best to set up a seaweed free beach.
10
Jacques
16 de mar. de 2025
·
A estadia foi de 14 noites
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
Very nice resort. Nice restaurants. A little far from the airport. Beaches were very nice.
8
David
8 de jul. de 2025
·
A estadia foi de 7 noites
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
The seaweed this time of year was a huge bummer. It smelled terrible and made it impossible to actually get in the ocean. Otherwise the trip was great. Our room was great. The pools are great. Staff at the hotel were very nice and helpful. Definitely would recommend El Dorado but if you’re looking to swim in the ocean don’t go during the summer months.
8
Emil
25 de mai. de 2025
·
A estadia foi de 7 noites
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
The property is very good and has a lot to offer. There are two issues that I have with it. 1. We book this place because they advertise free transport from and to the airport. However this only applies to Cancun airport and the resort is in Tulum. We flew in to Tulum and had to pay $320 out of pocket for the transport. The property was not willing to offer any sort of compensation or credit. Issues 2. You will primarily have Mexican food even though they advertise internationally. The Italian restaurant is great and so is their pizza. Lastly, the best is not grate at all. It was covered in seaweed but there are tons for Bali bed for your to choose and so real issues there.
6
Thomas J
27 de jul. de 2025
·
A estadia foi de 4 noites
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
The property is gorgeous, but the beach was full of seaweed and rocks, and the food was okay. Since the beach is my priority, I probably won't stay again.
6
Laura
21 de jul. de 2025
·
A estadia foi de 4 noites
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
The service for food and srinks was exceptionally slow. We were good tippers and still, took forever to gwt a refill of thr drink. The guy at the swim up bar in the premier section was peonably the worst. We ate lunch in that srction and my wife asked him for coke he said okay. We were done with our food and I asked again to see him speaking with a guy at the swim up and it was not even crowded. There were bugs in the room, so we got an upgrade tocour room whixh was really nice. We enjoyed that location. But I never experienced that before at all inclusives in Mexico. As nice as thr staff was, we waited too long. There was only one unfriendly staff member, and that was the guy at the swim up. Another couple said the same thing. The smell was also putrid. Glad we went to the other beach (Maroma beach) for a day. Wouldnt come back, as nice as the staff and grounds were. Also, food was mediocre. Going back to our other hotel we loved. Also, BEWARE: SHUTTLE ONLY TAKES YOU TO/FROM CANCUN. NOT TULUM. That was not advertised and we had an unexepected taxi charge of $85. It was orignally $120.00 in usd. The taxi service helped us out.
10
Clarissa
19 de jul. de 2025
·
A estadia foi de 3 noites
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
Enjoyed our quick stay here. Felt safe the whole time. Wonderful staff. Did not end up doing the cenote excursion. Pools were relaxing but kind of crowded since the beach was full of sargassum. The hotel did a good job of trying to clean up the beach as much as possible and we were able to enjoy the water on our last day. Would go back.
10
Jessica Marie
7 de jan. de 2025
·
A estadia foi de 7 noites
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
If you want to experience a more quiet and tranquil holiday under a canopy of palm trees this is a must stay! Older resort with a eco vibe.
8
Thomas
27 de fev. de 2024
·
A estadia foi de 4 noites
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
We really enjoyed our stay. Only drawback was the very long (hour and a half) drive from Cancun airport
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Muitos hóspedes apreciam a variedade e a qualidade em vários locais (especialmente o italiano e o asiático) e apreciam o serviço de quarto 24 horas por dia, 7 dias por semana. Outros relatam qualidade inconsistente, buffets repetitivos, longas esperas ou reservas difíceis de conseguir, fechamentos ocasionais e suporte misto para necessidades dietéticas.
Avaliações dos hóspedes relacionadas
6
Nicholas Robert
5 de mar. de 2025
·
A estadia foi de 5 noites
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
The resort is overall very nice however the food was disappointing, even to the point of feeling ill. The food was a hit or miss in terms of taste and the deserts where below average. I'd recommend staying away from any raw seafood from personal experience. Also skip out on the Italian and Japanese restaurants, they are not worth waiting for a reservation.
4
Heather
9 de jul. de 2025
·
A estadia foi de 5 noites
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
Seaweed on the beach, shuttle wasnt free, food choices limited and on 1 hour wait on some nights and office staff not helpful and deflected blame.
4
Michael
16 de nov. de 2025
·
A estadia foi de 4 noites
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
The food was horrible. We did not have a hot meal the entire week and the alcohol was so watered down it wasn’t worth it to drink it. Never again!
10
Courtney
16 de ago. de 2025
·
A estadia foi de 6 noites
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
Great resort. Food was actually fantastic, even room service. Housekeeping and fridge restock was excellent. Friendly staff, beautiful grounds, rooms and pools a little dated, but large and comfortable. Entertainment was great, hydrotherapy and seaside massage was incredible.
6
angie
22 de nov. de 2025
·
A estadia foi de 7 noites
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
If booking through Expedia Airport shuttle is CANCÚN AIRPORT ONLY, Expedia did not outline this & I was screwed over!! This property was beautifully done, good efforts on entertainment, but felt amateur & not unique, The staff are very friendly & helpful, however the service was a bit slow, we were there when the resort was fully. Getting into the a la carte resturants was very difficult( 3 onsite). The buffets are tiresome, pretty much the same just a tad different. When it’s all inclusive I wish tipping, even at Buffetts & snacks was restricted. It got a bit much. They didn’t make you feel that way I just wish it was a ground rule like in other resorts I’ve been to, Tipping restricted! Upgrade the ecotour to the bonanza tour it comes with horseback riding & swim in cenote. The guide was very funny & friendly. Tulum is very very expensive they want to charge you pesos for everything including a beach chair with no umbrella in some areas. The Ruins was cool, but if you like to know more of the history or stories pay $1200 pesos for a guide. Wish I did. And again the government there is insisting further taxes & fees now, just to walk about the Tulum Ruins. It cost a total of $400pesos per person which was about $44CAD plus another $15CAD to park in a pitted gravel back area. Total for two with parking was $950pesos (~$95-$105CAD, no tour bus, no guide) Glad I experienced Tulum,would I do it again?Not without thinking twice for the amount it was!
10
Kaleigh Joy
15 de mar. de 2025
·
A estadia foi de 6 noites
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
Amazing options for those with food allergies! I have celiac disease and the amount of gluten free options, knowledgeable/trained staff and all of the proper cross contamination protocols made for an incredible experience I haven't had before!
8
Dharmpal
30 de jan. de 2025
·
A estadia foi de 3 noites
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
Loved the beach seating and the staff. The food quality has suffered from our previous few visits.
10
Christina
17 de out. de 2025
·
A estadia foi de 4 noites
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
Easy to find the transportation from the airport and the transfer was smooth; Food was absolutely awesome in every spot!; Great drinks; delightful & gracious staff; terrific music at The Guayacamas (sp?) Bar in the evening was a fun way to end each day... Will definitely be back!
6
Anastasia
2 de jun. de 2025
·
A estadia foi de 7 noites
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
The cleanliness of our room was perfect - so perfect and attention to details on cleanliness was perfect! No complaints about that. The food on the other hand needs a lot of work - some restaurants weren’t open for the WHOLE WEEK we were there. The food quality wasnt great, the two restaurants you have to make reservations for have the smallest portions. The unclear signs for the restaurants and locations also were not great. Overall, the staff was great but the food and location itself needs help
10
Jessica Lynne
22 de jun. de 2025
·
A estadia foi de 4 noites
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
What an amazing place! The grounds are immaculate, feels like walking around in a jungle! The food is absolutely incredible, make sure to check out the buffet on the suites side as well, incredible. The Asian restaurant was 11/10! The service at th pool bar next to the buffet in the palms side was so amazing! Didn't love the Vegan restaurant but the banana split was delicious! Highly recommend !
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Craig
há 3 semanas
·
A estadia foi de 7 noites
The best service, super friendly staff and amazing meals. Rooms were very comfortable and they have golf cart shuttles to drive you throughout the resort. Meals were all gourmet style for dinner at various restaurants, a beach front Mexican buffet as well as a daily buffet breakfast. Felt very safe there throughout our stay.
The best service, super friendly staff and amazing meals. Rooms were very comfortable and they have golf cart shuttles to drive you throughout the resort. Meals were all gourmet style for dinner at various restaurants, a beach front Mexican buffet as well as a daily buffet breakfast. Felt very safe there throughout our stay.
10
Brittany
3 de ago. de 2026
·
A estadia foi de 7 noites
The staff went above and beyond to make our stay great.
The staff went above and beyond to make our stay great.
10
Julia
3 de ago. de 2026
·
A estadia foi de 5 noites
Great
Great
6
Nicole
30 de jul. de 2026
·
A estadia foi de 6 noites
Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh. Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the free excursions. We decided to book an ATV package through them after being told that there is a two hour hike to the cenote. Day of the excursion, the travel comes to pick us up and they have our name on the list so we get on the bus. We paid $80 dollars a person for atv, catamaran and wave runners. We pull into the cenote and we let the driver know that we aren't supposed to be here, it's supposed to be the atv park. The driver said there's nothing that can be done and we will have to deal with Lomas when we got back. After talking with everyone there, we were on the free cenote tour with the hotel. Fine, but we are going to pay for something that is free. After getting back we were told my the lomas rep to come back before 6:30 and he will see what can be done about the refund. We got back at 6:20 and there's a sign--taking lunch be back in 30 min. They leave at 7 so we just sat there. He shows up and says yeah it was a mistake but the manager said they aren't refunding it.
Very pleased with the resort. We did the included catamaran, cenote, and the shopping excursion. The food, staff and such at the resort was fantastic. Room stayed cold and room service was prompt and fresh. Where things went wrong: this hotel partners with Lomas Travel for the excursions. The conglomerate that owns the business owns Lomas travel. We were told this by their membership sales team. They will tell you how terrible the included excursions are to try to persuade you from doing the free excursions. We decided to book an ATV package through them after being told that there is a two hour hike to the cenote. Day of the excursion, the travel comes to pick us up and they have our name on the list so we get on the bus. We paid $80 dollars a person for atv, catamaran and wave runners. We pull into the cenote and we let the driver know that we aren't supposed to be here, it's supposed to be the atv park. The driver said there's nothing that can be done and we will have to deal with Lomas when we got back. After talking with everyone there, we were on the free cenote tour with the hotel. Fine, but we are going to pay for something that is free. After getting back we were told my the lomas rep to come back before 6:30 and he will see what can be done about the refund. We got back at 6:20 and there's a sign--taking lunch be back in 30 min. They leave at 7 so we just sat there. He shows up and says yeah it was a mistake but the manager said they aren't refunding it.
8
Whitney
26 de jul. de 2026
·
A estadia foi de 6 noites
The rooms definitely need updated. The beer was not very cold,
The rooms definitely need updated. The beer was not very cold,
Políticas da propriedade
Check-in
Check-out
De 15:30 a 23:59
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
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Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-05: 273.5877368501281USD
- 2026-11-06: 272.9869454997253USD
- 2026-11-07: 271.83308USD
- 2026-11-08: 281.2873245787048USD
- 2026-11-09: 278.6105374925232USD
- 2026-11-10: 283.97480426177975USD
- 2026-11-11: 278.6105374925232USD
- 2026-11-12: 286.6623009442138USD
- 2026-11-13: 282.9137552629089USD
- 2026-11-14: 375.87626361297606USD
- 2026-11-15: 366.50614886260985USD
- 2026-11-16: 363.9224162683105USD
- 2026-11-17: 359.6339879403686USD
- 2026-11-18: 368.03921906646724USD
- 2026-11-19: 368.03921906646724USD
- 2026-11-20: 368.03921906646724USD
- 2026-11-21: 378.17641289825434USD
- 2026-11-22: 386.1656697064209USD
- 2026-11-23: 382.8688819940185USD
- 2026-11-24: 368.03921906646724USD
- 2026-11-25: 368.03921906646724USD
- 2026-11-26: 359.6339879403686USD
- 2026-11-27: 382.8688819940185USD
- 2026-11-28: 390.9303180810546USD
- 2026-11-29: 359.6339879403686USD
- 2026-11-30: 359.6339879403686USD
- 2026-12-01: 382.8688819940185USD
- 2026-12-02: 368.03921906646724USD
- 2026-12-03: 368.03921906646724USD
- 2026-12-04: 413.228003467102USD
- 2026-12-05: 382.8688819940185USD
- 2026-12-06: 368.03921906646724USD
- 2026-12-07: 368.03921906646724USD
- 2026-12-08: 390.2565314825439USD
- 2026-12-09: 376.29944565917964USD
- 2026-12-10: 374.1096222146606USD
- 2026-12-11: 371.7874417599487USD
- 2026-12-12: 340.70081571350096USD
- 2026-12-13: 352.235526859436USD
- 2026-12-14: 395.086559392395USD
- 2026-12-15: 382.0025606539917USD
- 2026-12-16: 367.28876535827635USD
- 2026-12-17: 365.1874745761108USD
- 2026-12-18: 356.60313820220944USD
- 2026-12-19: 369.87249795257566USD
- 2026-12-20: 352.4295575445556USD
- 2026-12-21: 364.12311070220943USD
- 2026-12-22: 382.5247469677734USD
- 2026-12-23: 496.3399101809692USD
- 2026-12-24: 459.3495087045288USD
- 2026-12-25: 472.27898326843257USD
- 2026-12-26: 482.4213109066772USD
- 2026-12-27: 477.82509218231195USD
- 2026-12-28: 477.82509218231195USD
- 2026-12-29: 459.3495087045288USD
- 2026-12-30: 459.3495087045288USD
- 2026-12-31: 489.70064047882073USD
- 2027-01-01: 496.3399101809692USD
- 2027-01-02: 470.3772989611816USD
- 2027-01-03: 452.1664635025024USD
- 2027-01-04: 345.8790584957885USD
- 2027-01-05: 345.8790584957885USD
Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 72 horas antes da chegada através dos dados que constam da confirmação da reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- Não é permitida a estadia de pessoas com idade inferior a 18 anos neste alojamento só para adultos.
- Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.
- Acesso aos quartos através de dispositivo móvel.
Dados da empresa
Número de registo do alojamento 08211392
- Taxa de transporte de/para o aeroporto: 1 MXN por veículo (ida e volta, ocupação máxima de 4) pessoas
A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.
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Serviço de estacionamento
Praia privada
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Percursos ecológicos no local
Atividades
Praia privada
Jardim
Clubes noturnos
Bilhar
Percursos ecológicos no local
Instalações para exercício físico
Arcade/Game Room
Full-Service Spa
Games
Mobiliário de exterior
Spa Services (on site)
Terraço
Internet
Wi-fi gratuito
Estacionamento
Serviço de estacionamento
Airport Transportation (surcharge)
Parking (Self) (free)
Parking (Secured)
Parking (Uncovered)
Geral
Café da manhã gratuito
Smoke-Free Property
Not Wheelchair Accessible
Wheelchairs Available (on site)
Serviços
Depósito de bagagem
24-Hour Front Desk
Tours/Ticket Assistance