Grand Palladium Colonial Resort & Spa - All Inclusive
US$ 378
/noite
Média para novembro
Preços para Grand Palladium Colonial Resort & Spa - All Inclusive
Selecione datas para ver preços e disponibilidade
US$ 378
/noite
Média para novembro
Preços médios mensais
Em Grand Palladium Colonial Resort & Spa - All Inclusive, o preço por noite é, em média, US$ 189 no mês mais barato (setembro) e US$ 378 no mês mais caro (novembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 325 |
| fevereiro | US$ 325 |
| março | US$ 340 |
| abril | US$ 297 |
| maio | US$ 240 |
| junho | US$ 227 |
| julho | US$ 231 |
| agosto | US$ 215 |
| setembro | US$ 189 |
| outubro | US$ 237 |
| novembro | US$ 378 |
| dezembro | US$ 356 |
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nov. · US$ 378
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Mais caro: novembro (aprox. US$ 378)
Mais barato: setembro (aprox. US$ 189)
Sobre este alojamento
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão revitalizante numa das 5 piscinas exteriores ou 5 banheiras de hidromassagem, aproveite para trabalh...
Comodidades
Ceda à irresistível tentação de uma ida ao spa, e desfrute de massagens, tratamentos corporais e tratamentos faciais. Depois de uma imersão revitalizante numa das 5 piscinas exteriores ou 5 banheiras de hidromassagem, aproveite para trabalhar o bronze na praia privada.
Comodidades para negócios
As principais comodidades incluem um business center, jornais grátis no lobby e um serviço de limpeza a seco. Há estacionamento grátis no local.
Restaurante
Peça uma bebida bem gelada no bar de praia ou num dos 8 bares/lounges ou 2 bares à beira da piscina. Comece as suas manhãs da melhor forma com um pequeno-almoço buffet grátis, servido diariamente entre as 7:00 e as 11:00.
Quartos
Sinta-se em casa num dos 252 quartos com ar condicionado, um minibar e um televisor de ecrã plano. As unidades contam com uma varanda com mesa e cadeiras, para saborear uma bela refeição ao ar livre. O acesso à internet sem fios permite-lhe estar sempre contactável. Ao final do dia, assista a uma seleção de canais por cabo. As casas de banho privativas têm artigos de higiene grátis e secadores de cabelo.
Localização
Em Kantenah, Grand Palladium Colonial Resort & Spa All Inclusive ficará à beira-mar, a 10 minutos de carro de Marina de Puerto Aventuras e de Praia Akumal.
O que há nas proximidades
Playa Xpu-ha(4.3 milhas)
Tajma Ha Cenote(4.4 milhas)
Ecopark Kantun Chi(4.6 milhas)
Cenote Cristalino(4.8 milhas)
Cenote Azul(4.9 milhas)
Cenote Jardim do Éden(5.3 milhas)
Cenote Chikinha(5.6 milhas)
Clube de Golfe Puerto Aventuras(6.2 milhas)
Marina de Puerto Aventuras(6.6 milhas)
Museu CEDAM(6.6 milhas)
Hekab Be Biblioteca de Akumal(6.6 milhas)
Bahia de Fatima(6.8 milhas)
Parque Ecológico de Akumal(6.8 milhas)
Praia Akumal(6.9 milhas)
Oasis Beach(7 milhas)
Cozumel, Quintana Roo (CZM-Aeroporto Internacional de Cozumel)(29.9 milhas)
Aeroporto Internacional de Tulum (TQO)(47.1 milhas)
Cancun, Quintana Roo (CUN-Aeroporto Internacional de Cancun)(53.2 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Localização
Carreterra Chetumal Km 259,5, Kantenah, Solidaridad, Estado de Quintana Roo, México
Playa Xpu-ha (4.3 milhas)
Tajma Ha Cenote (4.4 milhas)
Ecopark Kantun Chi (4.6 milhas)
Cenote Cristalino (4.8 milhas)
Cenote Azul (4.9 milhas)
Cenote Jardim do Éden (5.3 milhas)
Opções de quartos
7
Deluxe
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas Individuais
Dormidas 3
397 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
8
Deluxe Single Use
Detalhes do quarto
1 Cama De Casal Extragrande
2 Camas De Casal
397 ft²
VarandaAr condicionadoWi-Fi (gratuito)Casa de banho privada
Avaliações dos hóspedes sobre Grand Palladium Colonial Resort & Spa - All Inclusive
7.7
Bom
Com base em 1.000 avaliações verificadas
Quem se hospeda aqui?
Negócios
0%
Casal
45%
Família
40%
Grupos
13%
Individual
0%
O que pensam os hóspedes
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
No Grand Palladium Colonial Resort & Spa - All Inclusive, os viajantes descrevem um complexo amplo, em estilo de selva, com várias piscinas, acesso à praia, muitas atividades e shows, avistamentos frequentes de animais selvagens e carrinhos de transporte que ajudam a percorrer as longas distâncias no terreno.
Saiba maisIsto foi útil?
O que pensam os hóspedes
No Grand Palladium Colonial Resort & Spa - All Inclusive, os viajantes descrevem um complexo amplo, em estilo de selva, com várias piscinas, acesso à praia, muitas atividades e shows, avistamentos frequentes de animais selvagens e carrinhos de transporte que ajudam a percorrer as longas distâncias no terreno.
Os funcionários são amplamente elogiados pela simpatia e os concierges prestativos, embora a atenção no balcão da recepção e o aplicativo de reservas gerem reclamações recorrentes. Os quartos variam: alguns espaçosos ou renovados, mas muitas unidades na área Colonial parecem datadas, com iluminação fraca, cheiro de umidade ou problemas de manutenção e com o ar condicionado. A comida e a bebida oferecem muitos locais e buffets, mas a qualidade é inconsistente e as reservas em restaurantes à la carte podem ser difíceis de conseguir ou exigir filas. Espere um mega-resort animado e familiar, com ótimas comodidades, mas com consistência irregular.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Instalações
Propriedade grande, com vários resorts, muitas piscinas, acesso à praia, shows/atividades diárias, clube infantil e um spa popular; os trens/carrinhos de golfe ajudam a cobrir as distâncias. Alguns relatam traslados lentos ou pouco confiáveis e uma costa rochosa ou afetada por algas marinhas.
Avaliações dos hóspedes relacionadas
2
Evan
1 de dez. de 2025
·
A estadia foi de 5 noites
Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was. We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal. Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this. When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it. This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept
Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was. We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal. Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this. When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it. This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept
10
Filip Tomasz
7 de dez. de 2025
·
A estadia foi de 6 noites
This was our first time staying at the Grand Palladium, and we had a wonderful experience. My husband and I stayed at Kantenah, while our adult kids stayed at Colonial. It worked out perfectly- they were close to all the activities and entertainment, and we were just steps from the beach, which I absolutely love. This is definitely a resort we would return to. We enjoyed the food, the shows, and the overall atmosphere. My only suggestion would be to offer even more entertainment geared toward teenagers and young adults. The White Party was a huge hit for my sons (and for us!), and more events like that would be fantastic. I truly recommend this resort for all ages-everyone will find something to enjoy. And special kudos to the entire staff. I have zero complaints. Everyone worked incredibly hard and treated us wonderfully, allowing us to relax and feel completely taken care of throughout our vacation.
This was our first time staying at the Grand Palladium, and we had a wonderful experience. My husband and I stayed at Kantenah, while our adult kids stayed at Colonial. It worked out perfectly- they were close to all the activities and entertainment, and we were just steps from the beach, which I absolutely love. This is definitely a resort we would return to. We enjoyed the food, the shows, and the overall atmosphere. My only suggestion would be to offer even more entertainment geared toward teenagers and young adults. The White Party was a huge hit for my sons (and for us!), and more events like that would be fantastic. I truly recommend this resort for all ages-everyone will find something to enjoy. And special kudos to the entire staff. I have zero complaints. Everyone worked incredibly hard and treated us wonderfully, allowing us to relax and feel completely taken care of throughout our vacation.
8
Sherry
22 de fev. de 2025
·
A estadia foi de 7 noites
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
Buffet food was average-good. A La Carts were good. Played mini golf, shuffle board. Had couples massage at spa. Went to Bravo & CHIC show. Colonial pool is large, maintained. We managed to get chairs. Hotel has a Hospitality room a guest can use when they first arrive. Rooms are not available until 3:00 pm. The same room can be used on the day you check out (and all hotel amenities) until 6:00 pm.
10
Jason
12 de mar. de 2025
·
A estadia foi de 7 noites
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
10
Chhoeuth
19 de ago. de 2023
·
A estadia foi de 7 noites
Truly wonderful!! What can you ask for more! It’s like a big family in Paradise. This is our first time here with my family and we enjoyed it very much. The resort has everything you need from a relaxing spa, beautiful beach, all kinds of pools, kid’s club, great entertainment and beautiful areas to take pictures. My daughter loved the kid’s club and I felt safe leaving her there which is very important. The buffet was very nice with great variety of choices. Their restaurants are excellent, our favourite was Bahia e Brasa.You really eat well here!! The staffs are all amazing and welcoming.They really take care of you like royalty. Big shout out to Sony & everyone who made our stay so wonderful. We will definitely come back.
Truly wonderful!! What can you ask for more! It’s like a big family in Paradise. This is our first time here with my family and we enjoyed it very much. The resort has everything you need from a relaxing spa, beautiful beach, all kinds of pools, kid’s club, great entertainment and beautiful areas to take pictures. My daughter loved the kid’s club and I felt safe leaving her there which is very important. The buffet was very nice with great variety of choices. Their restaurants are excellent, our favourite was Bahia e Brasa.You really eat well here!! The staffs are all amazing and welcoming.They really take care of you like royalty. Big shout out to Sony & everyone who made our stay so wonderful. We will definitely come back.
10
David
7 de out. de 2025
·
A estadia foi de 7 noites
Spa was amazing!!
Spa was amazing!!
10
Kayla
10 de dez. de 2025
·
A estadia foi de 4 noites
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
10
Cadel
9 de set. de 2023
·
A estadia foi de 3 noites
The Grand Palladium Colonial have 2 hotel at the same area, the second one is Grand Palladium White Sands, this hotel is much much better in all aspects, better buffet, better and quiet pool, absolutely better rooms, the other one, The Palladium Colonial needs a lot improvement, special the rooms, furniture are very old and in bad shape. Rooms at first floor smells like humidity or mold in all building, pool very busy, buffet very busy, furniture needs replaced at pool area. Exterior areas are amazing in both hotels, car service for connecting one hotel with the other are excellent!! Every day they have pool activity like aerobics, bikes inside the pool at White Sands hotel, this is absolutely wonderful, the guys doing excellent work 👏👏👏👏👏 ,all the stuff are very nice and always available for any thing you need. Every day they cook wonderful food like Paella, Hamburgers and more around noon at the pool side. Hotel night shows are exceptional!!! The dancing team at the show ( girls and boys) are incredible!! We don’t have enough words for express how good the are excellent dancing and acting!!Every night is a different show one better than other, absolutely amazing!!!!!!👏👏👏👏👏👏 Beach is not good, very small area looks good from outside but inside is a lot of rocks. Fauna around hotel is amazing, you can see every day a lot beautiful animals like iguana, coatis, monkeys flamingos etc, beautiful and transparent lakes everywhere!! The food at the buffet restaurant are ok!
The Grand Palladium Colonial have 2 hotel at the same area, the second one is Grand Palladium White Sands, this hotel is much much better in all aspects, better buffet, better and quiet pool, absolutely better rooms, the other one, The Palladium Colonial needs a lot improvement, special the rooms, furniture are very old and in bad shape. Rooms at first floor smells like humidity or mold in all building, pool very busy, buffet very busy, furniture needs replaced at pool area. Exterior areas are amazing in both hotels, car service for connecting one hotel with the other are excellent!! Every day they have pool activity like aerobics, bikes inside the pool at White Sands hotel, this is absolutely wonderful, the guys doing excellent work 👏👏👏👏👏 ,all the stuff are very nice and always available for any thing you need. Every day they cook wonderful food like Paella, Hamburgers and more around noon at the pool side. Hotel night shows are exceptional!!! The dancing team at the show ( girls and boys) are incredible!! We don’t have enough words for express how good the are excellent dancing and acting!!Every night is a different show one better than other, absolutely amazing!!!!!!👏👏👏👏👏👏 Beach is not good, very small area looks good from outside but inside is a lot of rocks. Fauna around hotel is amazing, you can see every day a lot beautiful animals like iguana, coatis, monkeys flamingos etc, beautiful and transparent lakes everywhere!! The food at the buffet restaurant are ok!
6
Paige
1 de fev. de 2024
·
A estadia foi de 6 noites
The property is beautiful and offers many options! It was so nice to be able to go between the resorts and the transportation was easy and fast! The staff were so nice although at times, were a little slow, but that’s the name of the game with a resort of this size. Now this report is massive, get ready to walk a lot! The signs are a little confusing at first. I personally didn’t mind the walk but would have loved to be closer to the ocean. There weren’t rooms close to the ocean or pool. We did have a leak in our room and overall, it could have been updated some compared to the other rooms we saw but the staff kept it clean and stocked up. The ocean has a small section where it’s not rocky, otherwise it’s super rocky in order to swim or get to a spot to stand. There was a lot of seaweed but the staff worked diligently to clean it up. I wouldn’t stay here again, but it is ideal for families as there’s lots of stuff to do with kids.
The property is beautiful and offers many options! It was so nice to be able to go between the resorts and the transportation was easy and fast! The staff were so nice although at times, were a little slow, but that’s the name of the game with a resort of this size. Now this report is massive, get ready to walk a lot! The signs are a little confusing at first. I personally didn’t mind the walk but would have loved to be closer to the ocean. There weren’t rooms close to the ocean or pool. We did have a leak in our room and overall, it could have been updated some compared to the other rooms we saw but the staff kept it clean and stocked up. The ocean has a small section where it’s not rocky, otherwise it’s super rocky in order to swim or get to a spot to stand. There was a lot of seaweed but the staff worked diligently to clean it up. I wouldn’t stay here again, but it is ideal for families as there’s lots of stuff to do with kids.
6
Peggy Joan
17 de out. de 2024
·
A estadia foi de 6 noites
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Limpeza
Muitos hóspedes acharam o resort e os quartos limpos, com serviço de limpeza atencioso. Outros notaram cheiro de umidade, mofo ou falta de limpeza, reposição lenta de toalhas e uma preocupante falha na sanitização da piscina do spa.
Avaliações dos hóspedes relacionadas
2
Evan
1 de dez. de 2025
·
A estadia foi de 5 noites
Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was. We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal. Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this. When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it. This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept
Our experience at the Grand Palladium took a shocking turn during our visit to the spa—an area that should be the most carefully maintained part of any resort. When we approached the spa pool, something was immediately off. A viscous, slightly bubbly residue floated on the surface—impossible to mistake for anything other than what it was. We later learned a wedding party had just finished, and some very intoxicated groomsmen had been in the spa beforehand. Accidents happen; vomit. We informed the spa attendant right away, fully expecting the pool to be cleared, treated, and temporarily closed. Instead, nothing happened. No testing, no filtration pause, no sanitizing protocol. The pool stayed open as if everything were normal. Guests kept getting in, unaware of what they were stepping into, and I found myself warning people personally—something I never imagined doing on vacation. Coming from a tourism region myself, I know any resort can build impressive amenities and hire plenty of staff. What separates the good from the bad is how they handle moments like this. When the crown jewel of the spa—the hydrotherapy pool with the Roman faucets—isn’t even closed after a bodily fluid incident, it speaks volumes. It shows a willingness to overlook basic sanitation for convenience or optics. And once you see that, you can’t unsee it. This wasn’t just gross—it revealed resort’s true standards, and they fell far short of what any guest should accept
10
Cassidy
13 de dez. de 2025
·
A estadia foi de 5 noites
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
10
Renato
14 de jun. de 2024
·
A estadia foi de 7 noites
Amazing staff and cleanliness
Amazing staff and cleanliness
10
Fernando
21 de out. de 2025
·
A estadia foi de 2 noites
We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.
We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.
10
Kayla
10 de dez. de 2025
·
A estadia foi de 4 noites
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
6
Sergiy
29 de mar. de 2023
·
A estadia foi de 12 noites
Beautiful territory, large room and balcony, however dirty floor and dust on the furniture.The room was cleaned badly every day and on weekends no one came to clean and change towels. Drinking water was not supplied to the room in sufficient quantities. In international buffets the food mostly Mexican , meat and fish often burnt and row inside. No relax atmosphere, very noisy and crowded, not enough waiters, needs to wait a long time or call for service. On the tables are plastic napkins ( mats ) not washed after each guest , only shook off the crumbs, which is absolutely unacceptable for hygiene.
Beautiful territory, large room and balcony, however dirty floor and dust on the furniture.The room was cleaned badly every day and on weekends no one came to clean and change towels. Drinking water was not supplied to the room in sufficient quantities. In international buffets the food mostly Mexican , meat and fish often burnt and row inside. No relax atmosphere, very noisy and crowded, not enough waiters, needs to wait a long time or call for service. On the tables are plastic napkins ( mats ) not washed after each guest , only shook off the crumbs, which is absolutely unacceptable for hygiene.
4
marisol adriana
28 de dez. de 2022
·
A estadia foi de 19.347 noites
La areas verdes son las que tiene rescatable el hotel , lo que no me gusto son las instalaciones le hace falta mantenimiento , cene en el restaurant el dorado y la mesa estaba sucia, el vino de mesa que sirvieron estaba caliente no estaba frio, , comida ya no habia , tampoco los postres de la carta, en la playa habia basura, las habitaciones huelen a humedad, el agua de la alberca para niños estaba helada mis hijos se enfermaron por esta situación, en el piso de la alberca para niños estaba llena de manchas de moho, muy decepcionante
La areas verdes son las que tiene rescatable el hotel , lo que no me gusto son las instalaciones le hace falta mantenimiento , cene en el restaurant el dorado y la mesa estaba sucia, el vino de mesa que sirvieron estaba caliente no estaba frio, , comida ya no habia , tampoco los postres de la carta, en la playa habia basura, las habitaciones huelen a humedad, el agua de la alberca para niños estaba helada mis hijos se enfermaron por esta situación, en el piso de la alberca para niños estaba llena de manchas de moho, muy decepcionante
8
Sherin
7 de jan. de 2025
·
A estadia foi de 4 noites
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
Beautiful property but the food was not great at the restaurants we were pushed to make reservations with. The buffet was the same food as the restaurant food just on a different scale. Also we had a hard time getting a hold of guest services for towels, the room was cleaned towels were taken but never replenished. Took 2 days for that to resolve.
8
Eduardo
29 de ago. de 2024
·
A estadia foi de 2 noites
La limpieza de las habitaciones deja que desear
La limpieza de las habitaciones deja que desear
10
Kim
7 de abr. de 2025
·
A estadia foi de 5 noites
I like everything about the property at Palladium Colonial. The room was always clean and bed was made every day. I have no complaints. Love the weather and food.
I like everything about the property at Palladium Colonial. The room was always clean and bed was made every day. I have no complaints. Love the weather and food.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Quartos
Os quartos variam de confortáveis ou recém-reformados a desatualizados, com vários quartos na área Colonial descritos como úmidos, escuros ou precisando de manutenção; problemas ocasionais com o ar condicionado e nas instalações foram relatados. O Wi-Fi funciona, mas pode ser lento, e algumas ocorrências de barulho ou imprecisões na vista foram reportadas.
Avaliações dos hóspedes relacionadas
10
Gert
15 de mar. de 2026
·
A estadia foi de 5 noites
Es gab kein mobiles Netz vor Ort, das offene WLAN war OK, aber nicht sonderlich schnell. Es wurde mehrmals täglich nach dem Zimmer geschaut, Getränke aufgefüllt, Handtücher ausgetauscht, etc
Es gab kein mobiles Netz vor Ort, das offene WLAN war OK, aber nicht sonderlich schnell. Es wurde mehrmals täglich nach dem Zimmer geschaut, Getränke aufgefüllt, Handtücher ausgetauscht, etc
8
Lawrence
30 de nov. de 2025
·
A estadia foi de 4 noites
Clean and spacious.
Clean and spacious.
10
Eftemeh
1 de jul. de 2023
·
A estadia foi de 6 noites
The rooms are outdated , but for the most part everything was great we had an amazing time and we’ll for sure be back!
The rooms are outdated , but for the most part everything was great we had an amazing time and we’ll for sure be back!
10
Fernando
21 de out. de 2025
·
A estadia foi de 2 noites
We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.
We had a great stay. The rooms are alright, though a bit old. Our room felt very humid and the pillows smelled a lot like humidity. Restaurants can get too noisy and messy. Overall, we enjoyed our stay & will for sure come back, just maybe in Kantenah or White Sand.
6
Shekima
11 de jan. de 2025
·
A estadia foi de 1 noite
The property was good but the rooms are old and they have a smell
The property was good but the rooms are old and they have a smell
8
Omar
20 de jan. de 2024
·
A estadia foi de 10 noites
We spent 10 days at the Grand Palladium and really enjoyed our stay and experience. Our entire family loved it, and we would come back for sure! I rated it a 4 but it would be a 4.5 truly because of the following: 1. We arrived to our hotel room in the Colonial resort and boy was it outdated. Our room was damp, didn't feel clean (to us) and we noticed in the washroom that the shower wand had to be held because if not, it would splash water everywhere! We tried to find a way to fix it but we noted that it did not fit the holder where it was supposed to sit. The fix: By our first night, we knew we needed to change rooms and so, paid extra to get transferred to a room that was newer. This was great as the room and washroom was beautiful. This did irk us a bit as we felt that having to pay extra after the money we spent originally and for staying 10 days was unnecessary but it is what it is. 2. The Shuttles were great... When we could get one. We would call for one from our villa and we'd be told that none were available, or we would wait for one at one of the lobby's and we would have to wait long periods of time. Empty shuttles would drive past us and when we would ask for a ride (because it was on their way), they would politely decline. Sometimes the drivers would stop and ask us if we needed a ride and we truly loved that! The fix: We ended up walking from our new room in Kantenah to Colonial every day. Which was fine as we needed to walk off the buffet lol!
We spent 10 days at the Grand Palladium and really enjoyed our stay and experience. Our entire family loved it, and we would come back for sure! I rated it a 4 but it would be a 4.5 truly because of the following: 1. We arrived to our hotel room in the Colonial resort and boy was it outdated. Our room was damp, didn't feel clean (to us) and we noticed in the washroom that the shower wand had to be held because if not, it would splash water everywhere! We tried to find a way to fix it but we noted that it did not fit the holder where it was supposed to sit. The fix: By our first night, we knew we needed to change rooms and so, paid extra to get transferred to a room that was newer. This was great as the room and washroom was beautiful. This did irk us a bit as we felt that having to pay extra after the money we spent originally and for staying 10 days was unnecessary but it is what it is. 2. The Shuttles were great... When we could get one. We would call for one from our villa and we'd be told that none were available, or we would wait for one at one of the lobby's and we would have to wait long periods of time. Empty shuttles would drive past us and when we would ask for a ride (because it was on their way), they would politely decline. Sometimes the drivers would stop and ask us if we needed a ride and we truly loved that! The fix: We ended up walking from our new room in Kantenah to Colonial every day. Which was fine as we needed to walk off the buffet lol!
6
Shelly
13 de jul. de 2025
·
A estadia foi de 2 noites
Staff was very friendly! Our only complaint about our stay was the air conditioning system. Ours did not work in our room and we even had an upgraded room and it was mid July so extremely hot in Mexico. We would complain to our butler several times but they didn’t jump to the needs of the air conditioner.
Staff was very friendly! Our only complaint about our stay was the air conditioning system. Ours did not work in our room and we even had an upgraded room and it was mid July so extremely hot in Mexico. We would complain to our butler several times but they didn’t jump to the needs of the air conditioner.
8
Michelle
1 de abr. de 2023
·
A estadia foi de 5 noites
I liked the pools and access to the beach. Food was good. The room just needed more maintenance done. And I booked a poolside view for extra money and was given the garden view which was less money and no refund offered.
I liked the pools and access to the beach. Food was good. The room just needed more maintenance done. And I booked a poolside view for extra money and was given the garden view which was less money and no refund offered.
2
VICKY
4 de set. de 2025
·
A estadia foi de 5 noites
We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.
We had to change our 4 rooms 3 times within our 5 night stay. Each room has multiple issues with no phone service, old and rusty, bugs, smelling like mildew, tub way too high that had us have accidents getting out. Door locks and safe not working, bathroom outlets not working, very yellow dim lights throughout, refrigerator leaking! Anything else, yes. Too many crazy animals running all over the place that would take the food right out of your plates. Never going back there again! Oh and big giants water bugs walking around the rooms and Many mosquitoes in the rooms too! Food was not good either.
10
Akky Martina
24 de fev. de 2024
·
A estadia foi de 7 noites
Beautiful property. Excellent dining. Staff was kind and responsive. First room were in smelled dirty with a sewage smell and was very noisy with highway sound. We were moved to a new room that was very clean and less noisy.
Beautiful property. Excellent dining. Staff was kind and responsive. First room were in smelled dirty with a sewage smell and was very noisy with highway sound. We were moved to a new room that was very clean and less noisy.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Serviço
O serviço é geralmente atencioso e prestativo, com os concierges frequentemente elogiados. No entanto, o suporte no balcão da recepção, as reservas pelo aplicativo, as propostas de timeshare e os tempos de resposta são pontos problemáticos recorrentes.
Avaliações dos hóspedes relacionadas
10
Cassidy
13 de dez. de 2025
·
A estadia foi de 5 noites
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
8
Godofredo
15 de ago. de 2025
·
A estadia foi de 5 noites
Very good service, but the they have a social club membership, they make me waist to much of my vacation time.
Very good service, but the they have a social club membership, they make me waist to much of my vacation time.
2
Robert
16 de nov. de 2025
·
A estadia foi de 5 noites
I want to share our experience with you. This was a very bad experience at a beautiful resort. You need to address you customer service and concierge service 1. We checked in at white sands on Monday Nov 3rd. Room 5604. Our bags sat at the concierge for ever we finally went and got the no one was there. 2. The app did not work to make reservations, went to the front desk and they tried and it still said “guest not found”. We were told to go to the concierge to make reservations. We came with a group and we could not enjoy dinners with our friends. We had to eat buffet all week. We did get one reservation for the last night but not with any of our friends. 3. My husband fell at the white sands pool on your slippery steps. And cut his arm on the tile and has a huge bruise from his shoulder to forearm. Your life guards were great but your other staff were all worried about me filling out the form . We were contacted by concierge and I let them know we could not go to our one and only dinner reservation and would have to order room service, they didn’t even offer to comp the fee for that so again I went to the buffet alone and brought food back to my husband. 4. I asked to speak to a manager and I was told no and given this email address to send a message to. 5.the front desk and concierge were ne help. 6. The trolly drivers for TRS refused to pick us up, the other drivers said they are not supposed to do that. 7. There were area of wet paint at the secret pool that were not
I want to share our experience with you. This was a very bad experience at a beautiful resort. You need to address you customer service and concierge service 1. We checked in at white sands on Monday Nov 3rd. Room 5604. Our bags sat at the concierge for ever we finally went and got the no one was there. 2. The app did not work to make reservations, went to the front desk and they tried and it still said “guest not found”. We were told to go to the concierge to make reservations. We came with a group and we could not enjoy dinners with our friends. We had to eat buffet all week. We did get one reservation for the last night but not with any of our friends. 3. My husband fell at the white sands pool on your slippery steps. And cut his arm on the tile and has a huge bruise from his shoulder to forearm. Your life guards were great but your other staff were all worried about me filling out the form . We were contacted by concierge and I let them know we could not go to our one and only dinner reservation and would have to order room service, they didn’t even offer to comp the fee for that so again I went to the buffet alone and brought food back to my husband. 4. I asked to speak to a manager and I was told no and given this email address to send a message to. 5.the front desk and concierge were ne help. 6. The trolly drivers for TRS refused to pick us up, the other drivers said they are not supposed to do that. 7. There were area of wet paint at the secret pool that were not
10
Claire
20 de nov. de 2025
·
A estadia foi de 5 noites
The resort was gorgeous! Food was great, rooms and service wonderful- so many options. David and Ceilo were so kind and helpful and Alejandro at the lobby was great. We wpuld absolutely be back - highly recommend.
The resort was gorgeous! Food was great, rooms and service wonderful- so many options. David and Ceilo were so kind and helpful and Alejandro at the lobby was great. We wpuld absolutely be back - highly recommend.
6
Elle
31 de mai. de 2024
·
A estadia foi de 10 noites
Front desk for check in did not treat me the same way prior and the check in process did not make me feel welcome. Very rude. Everyone else besides the colonial front desk was amazing.
Front desk for check in did not treat me the same way prior and the check in process did not make me feel welcome. Very rude. Everyone else besides the colonial front desk was amazing.
10
Kayla
10 de dez. de 2025
·
A estadia foi de 4 noites
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
10
Joanne
24 de jul. de 2025
·
A estadia foi de 7 noites
We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away.
We enjoyed our stay at the Grand Palladium. We booked Colonial but was bumped into Kantenah and VIP guests. Being VIP guests, we got access to exclusive restaurants and lounges and concierge service. David and Cielo, our concierges, are awesome. They are always a text message away.
10
Sady Alexander
9 de mai. de 2025
·
A estadia foi de 7 noites
Alessandra was such a great help. She was so attentive and made our trip much easier. She was the highlight of our trip . Everyone from the cleaners, maintenance guys, chefs, hosts , were all so kind and on top of things. The property itself is beautiful and has many cool wild life that just hung around. The TRS experience is definitely the best as far as what we were looking for. Top notch property, top notch staff. I am always looking for something to critique but in this case , I couldn’t find one thing. 11/10
Alessandra was such a great help. She was so attentive and made our trip much easier. She was the highlight of our trip . Everyone from the cleaners, maintenance guys, chefs, hosts , were all so kind and on top of things. The property itself is beautiful and has many cool wild life that just hung around. The TRS experience is definitely the best as far as what we were looking for. Top notch property, top notch staff. I am always looking for something to critique but in this case , I couldn’t find one thing. 11/10
4
ALEKSANDR
17 de nov. de 2024
·
A estadia foi de 7 noites
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
10
Gurpal
5 de fev. de 2024
·
Staff engagement really stands out at this resort. Was my first time visiting and online shows a pool table in their Sports Bar, however, there was not one in there when I checked in. I had trouble getting JD/regular Pepsi from a lot of the bars as it was not stocked, which I thought was shocking. I received an email requesting feedback on the first morning and I obliged, listing the issues with the lack of available JD and the pool table issue. Staff responded by sending me a bottle of JD, every bar was then stocked with JD and regular Pepsi and the Sports Bar suddenly had a pool table, fuzzball table and arcade games! Staff even went out of their way to secure us a booking for the Japanese restaurant when an accident meant we had to leave dinner early. Top marks for customer service, keep it up!
Staff engagement really stands out at this resort. Was my first time visiting and online shows a pool table in their Sports Bar, however, there was not one in there when I checked in. I had trouble getting JD/regular Pepsi from a lot of the bars as it was not stocked, which I thought was shocking. I received an email requesting feedback on the first morning and I obliged, listing the issues with the lack of available JD and the pool table issue. Staff responded by sending me a bottle of JD, every bar was then stocked with JD and regular Pepsi and the Sports Bar suddenly had a pool table, fuzzball table and arcade games! Staff even went out of their way to secure us a booking for the Japanese restaurant when an accident meant we had to leave dinner early. Top marks for customer service, keep it up!
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Localização
Ambiente tranquilo e seguro, em meio à selva, com praia e vida selvagem no local; longe da agitação de Cancún. As distâncias dentro do complexo podem ser longas, tornando os carrinhos úteis, e algumas áreas da costa são rochosas ou afetadas por algas marinhas.
Avaliações dos hóspedes relacionadas
10
Cassidy
13 de dez. de 2025
·
A estadia foi de 5 noites
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
8
sergio ivan
14 de nov. de 2022
·
A estadia foi de 3 noites
Gratamente sorprendido en mi primera experiencia en un gran resort. La verdad que para tratarse de un resort de 4 grandes hoteles, la sensación era de paz y tranquilidad en su mayoría. El servicio de los trabajadores muy alto, y las instalaciones notablemente conservadas. La playa muy buena , así como la zona de piscinas. La calidad de las comidas buena y las bebidas también.
Gratamente sorprendido en mi primera experiencia en un gran resort. La verdad que para tratarse de un resort de 4 grandes hoteles, la sensación era de paz y tranquilidad en su mayoría. El servicio de los trabajadores muy alto, y las instalaciones notablemente conservadas. La playa muy buena , así como la zona de piscinas. La calidad de las comidas buena y las bebidas también.
10
Zenit
31 de dez. de 2024
·
A estadia foi de 7 noites
Had a great time. The beach is rocky so bring swim shoes or go towards the left for swimmable beach. Book reservations for the restaurants because there's not much options at the buffet. Also got a free upgrade and the room was amazing.
Had a great time. The beach is rocky so bring swim shoes or go towards the left for swimmable beach. Book reservations for the restaurants because there's not much options at the buffet. Also got a free upgrade and the room was amazing.
10
Victor John
12 de mar. de 2023
·
A estadia foi de 7 noites
Resort in a forest, very peaceful and quiet
Resort in a forest, very peaceful and quiet
10
Mert
3 de mar. de 2025
·
A estadia foi de 6 noites
Wild animals roaming freely Quiet place
Wild animals roaming freely Quiet place
10
Luis Antonio
9 de jul. de 2025
·
A estadia foi de 2 noites
Todo excelente, el único punto en contra es el Sargazo está horrible la playa y el olor es muy fuerte! ☹️
Todo excelente, el único punto en contra es el Sargazo está horrible la playa y el olor es muy fuerte! ☹️
10
Cadel
9 de set. de 2023
·
A estadia foi de 3 noites
The Grand Palladium Colonial have 2 hotel at the same area, the second one is Grand Palladium White Sands, this hotel is much much better in all aspects, better buffet, better and quiet pool, absolutely better rooms, the other one, The Palladium Colonial needs a lot improvement, special the rooms, furniture are very old and in bad shape. Rooms at first floor smells like humidity or mold in all building, pool very busy, buffet very busy, furniture needs replaced at pool area. Exterior areas are amazing in both hotels, car service for connecting one hotel with the other are excellent!! Every day they have pool activity like aerobics, bikes inside the pool at White Sands hotel, this is absolutely wonderful, the guys doing excellent work 👏👏👏👏👏 ,all the stuff are very nice and always available for any thing you need. Every day they cook wonderful food like Paella, Hamburgers and more around noon at the pool side. Hotel night shows are exceptional!!! The dancing team at the show ( girls and boys) are incredible!! We don’t have enough words for express how good the are excellent dancing and acting!!Every night is a different show one better than other, absolutely amazing!!!!!!👏👏👏👏👏👏 Beach is not good, very small area looks good from outside but inside is a lot of rocks. Fauna around hotel is amazing, you can see every day a lot beautiful animals like iguana, coatis, monkeys flamingos etc, beautiful and transparent lakes everywhere!! The food at the buffet restaurant are ok!
The Grand Palladium Colonial have 2 hotel at the same area, the second one is Grand Palladium White Sands, this hotel is much much better in all aspects, better buffet, better and quiet pool, absolutely better rooms, the other one, The Palladium Colonial needs a lot improvement, special the rooms, furniture are very old and in bad shape. Rooms at first floor smells like humidity or mold in all building, pool very busy, buffet very busy, furniture needs replaced at pool area. Exterior areas are amazing in both hotels, car service for connecting one hotel with the other are excellent!! Every day they have pool activity like aerobics, bikes inside the pool at White Sands hotel, this is absolutely wonderful, the guys doing excellent work 👏👏👏👏👏 ,all the stuff are very nice and always available for any thing you need. Every day they cook wonderful food like Paella, Hamburgers and more around noon at the pool side. Hotel night shows are exceptional!!! The dancing team at the show ( girls and boys) are incredible!! We don’t have enough words for express how good the are excellent dancing and acting!!Every night is a different show one better than other, absolutely amazing!!!!!!👏👏👏👏👏👏 Beach is not good, very small area looks good from outside but inside is a lot of rocks. Fauna around hotel is amazing, you can see every day a lot beautiful animals like iguana, coatis, monkeys flamingos etc, beautiful and transparent lakes everywhere!! The food at the buffet restaurant are ok!
6
Paige
1 de fev. de 2024
·
A estadia foi de 6 noites
The property is beautiful and offers many options! It was so nice to be able to go between the resorts and the transportation was easy and fast! The staff were so nice although at times, were a little slow, but that’s the name of the game with a resort of this size. Now this report is massive, get ready to walk a lot! The signs are a little confusing at first. I personally didn’t mind the walk but would have loved to be closer to the ocean. There weren’t rooms close to the ocean or pool. We did have a leak in our room and overall, it could have been updated some compared to the other rooms we saw but the staff kept it clean and stocked up. The ocean has a small section where it’s not rocky, otherwise it’s super rocky in order to swim or get to a spot to stand. There was a lot of seaweed but the staff worked diligently to clean it up. I wouldn’t stay here again, but it is ideal for families as there’s lots of stuff to do with kids.
The property is beautiful and offers many options! It was so nice to be able to go between the resorts and the transportation was easy and fast! The staff were so nice although at times, were a little slow, but that’s the name of the game with a resort of this size. Now this report is massive, get ready to walk a lot! The signs are a little confusing at first. I personally didn’t mind the walk but would have loved to be closer to the ocean. There weren’t rooms close to the ocean or pool. We did have a leak in our room and overall, it could have been updated some compared to the other rooms we saw but the staff kept it clean and stocked up. The ocean has a small section where it’s not rocky, otherwise it’s super rocky in order to swim or get to a spot to stand. There was a lot of seaweed but the staff worked diligently to clean it up. I wouldn’t stay here again, but it is ideal for families as there’s lots of stuff to do with kids.
10
Misty
19 de jul. de 2023
·
A estadia foi de 7 noites
Beautiful, well maintained property, far enough away from the hustle and bustle of Cancun, has everything you need onsite. Great restaurants and lots of activities. Will definitely go back for a 4th trip
Beautiful, well maintained property, far enough away from the hustle and bustle of Cancun, has everything you need onsite. Great restaurants and lots of activities. Will definitely go back for a 4th trip
8
Ellen
17 de fev. de 2024
·
A estadia foi de 7 noites
We had a really good time at this resort. The pool areas were really nice for the kids, staff was friendly and attentive. One complaint would be the lighting in rooms could use an update, our room was very dark. The resort is beginning to show its age but overall we had a good time and really enjoyed our stay.
We had a really good time at this resort. The pool areas were really nice for the kids, staff was friendly and attentive. One complaint would be the lighting in rooms could use an update, our room was very dark. The resort is beginning to show its age but overall we had a good time and really enjoyed our stay.
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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
Restaurante
Grande variedade de buffets e restaurantes à la carte, além de shows com jantar; algumas refeições são excelentes. A qualidade geral é mista, os buffets podem parecer repetitivos ou medíocres e conseguir reservas em restaurantes à la carte geralmente requer agendamento antecipado ou espera.
Avaliações dos hóspedes relacionadas
8
Ludwig
13 de fev. de 2025
·
A estadia foi de 4 noites
Huge resort with a beautiful beach and great service from all the people working there. Only downside is the quality of the food. Both the buffets and the A la carte restaurants.
Huge resort with a beautiful beach and great service from all the people working there. Only downside is the quality of the food. Both the buffets and the A la carte restaurants.
8
scott W
20 de nov. de 2025
·
A estadia foi de 7 noites
Breakfast and lunch are our favorite meals at Grand Palladium, but the dinner dining options can be hit or miss. We tried a couple of the ala cartes, but the La Hacienda buffet had better options - especially the salad and side dish offerings. The desserts were always better in the buffet. Being from Arizona & New Mexico, we did appreciate the extensive Mexican cuisine options in the buffets. This was our 6th (or 7th - we lose count) visit to GP, and our 24th trip to the Riviera Maya. Our dining opinions are are almost identical across all the resorts.
Breakfast and lunch are our favorite meals at Grand Palladium, but the dinner dining options can be hit or miss. We tried a couple of the ala cartes, but the La Hacienda buffet had better options - especially the salad and side dish offerings. The desserts were always better in the buffet. Being from Arizona & New Mexico, we did appreciate the extensive Mexican cuisine options in the buffets. This was our 6th (or 7th - we lose count) visit to GP, and our 24th trip to the Riviera Maya. Our dining opinions are are almost identical across all the resorts.
6
Ryan
23 de jun. de 2024
·
A estadia foi de 5 noites
Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
10
Jason
12 de mar. de 2025
·
A estadia foi de 7 noites
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
There are so many pools, restaurants, and bars to choose from that you can spend each day in a new area if you choose to. We stayed for a week and still didn't have enough time to try each dinner restaurant. Overall the food, service, and grounds were excellent. We never once worried about our valuables being left out in our room or by the pool.
6
Irma
3 de ago. de 2024
·
A estadia foi de 4 noites
Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
10
Rosana
5 de mar. de 2023
·
A estadia foi de 1 noite
Good Customer service , friendly staff, lots of good dining options, good spread and options on buffer, beautiful beach areas, and spa and outdoor nydrotherapy is why I keep coming back to palladium resort!
Good Customer service , friendly staff, lots of good dining options, good spread and options on buffer, beautiful beach areas, and spa and outdoor nydrotherapy is why I keep coming back to palladium resort!
10
Alina
1 de jun. de 2023
·
A estadia foi de 7 noites
Another fantastic stay at our beloved Palladium. We enjoyed the familiar resort with its immense, pool. The buffets were wonderfully plentiful, diverse, with fresh options for every taste. There were plenty of loungers around the pool and beach area. Unfortunately the beach has suffered severe erosion and there is currently effort to replenish the sand, so we didn’t spend much time on the beach. The resort lobby is beautiful. The staff is friendly, welcoming, and helpful. The a la carte restaurant we went to was the Japanese, with the show cooking experience, which was excellent. The resort will be undergoing renovations next year, some areas such as the rooms and some restaurants definitely show the need for renovations. Everything is very clean, the common areas, as well as the rooms are immaculate. Looking forward to our next visit once renovations are complete.
Another fantastic stay at our beloved Palladium. We enjoyed the familiar resort with its immense, pool. The buffets were wonderfully plentiful, diverse, with fresh options for every taste. There were plenty of loungers around the pool and beach area. Unfortunately the beach has suffered severe erosion and there is currently effort to replenish the sand, so we didn’t spend much time on the beach. The resort lobby is beautiful. The staff is friendly, welcoming, and helpful. The a la carte restaurant we went to was the Japanese, with the show cooking experience, which was excellent. The resort will be undergoing renovations next year, some areas such as the rooms and some restaurants definitely show the need for renovations. Everything is very clean, the common areas, as well as the rooms are immaculate. Looking forward to our next visit once renovations are complete.
6
Peggy Joan
17 de out. de 2024
·
A estadia foi de 6 noites
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
2
Vibhu
27 de jan. de 2025
·
A estadia foi de 5 noites
Won’t be going back to this property again. Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal. Making a reservation for their specialty restaurants is like a mission. And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
Won’t be going back to this property again. Never experienced line-ups for restaurants at an all-inclusive. We had to wait pretty much 30/40 mins to get inside the main restaurant for every meal. Making a reservation for their specialty restaurants is like a mission. And good luck getting water in your room. It takes a minimum of an hour to get anything in the room.
8
CHRISTOPHE
27 de nov. de 2025
·
A estadia foi de 9 noites
Site est beau Buffet pas assez varié et de qualité
Site est beau Buffet pas assez varié et de qualité
Isto foi útil?
Resumo gerado por IA com base nos comentários mais recentes dos hóspedes
10
Jonathan
1 de ago. de 2026
·
A estadia foi de 2 noites
Una grata experiencia,el personal siempre se mostró amable y con disposición de ayudar
Una grata experiencia,el personal siempre se mostró amable y con disposición de ayudar
10
Oscar
27 de jul. de 2026
·
A estadia foi de 2 noites
Muy buena atención, a pesar que el mar está pasando por una situación particular con respecto al sargazo, El hotel y su personal se enfocaron en hacerte sentir bienvenido con mucha amabilidad, estaba el hotel con bastante gente por ser fin semana pero aun asi todo fluyó y eso me gustó ya que en otro hotel en esta misma temporada bajo su calidad y en este no fue el caso, la comida y las bebidas de buen nivel y variedad para personas que tienen una dieta limitada por salud, planeamos regresar en Octubre y Marzo con toda la Familia.
Muy buena atención, a pesar que el mar está pasando por una situación particular con respecto al sargazo, El hotel y su personal se enfocaron en hacerte sentir bienvenido con mucha amabilidad, estaba el hotel con bastante gente por ser fin semana pero aun asi todo fluyó y eso me gustó ya que en otro hotel en esta misma temporada bajo su calidad y en este no fue el caso, la comida y las bebidas de buen nivel y variedad para personas que tienen una dieta limitada por salud, planeamos regresar en Octubre y Marzo con toda la Familia.
10
Danny
18 de jul. de 2026
·
A estadia foi de 4 noites
Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend
Property is huge and tons to do. Was very disappointed we couldn’t use the beach at all but nothing could be done about the seaweed. Our Concierge Raul was great and took care of all our needs. We did have staff come into our room when we had the do not disturb on the door so that didn’t make us too happy but over all Highly recommend
10
Ivonne
18 de jul. de 2026
·
A estadia foi de 5 noites
Me encantó el trato de la gente las facilidades, de verdad muy agradecida de Octavio, antonio, ( nest rest) cielo, David mis CONCIERGE y sé que alguien más se me queda pero igual no tuve ni una sola mala experiencia todo fue hermoso Gracias a todos
Me encantó el trato de la gente las facilidades, de verdad muy agradecida de Octavio, antonio, ( nest rest) cielo, David mis CONCIERGE y sé que alguien más se me queda pero igual no tuve ni una sola mala experiencia todo fue hermoso Gracias a todos
2
Manuel
16 de jul. de 2026
·
A estadia foi de 2 noites
Se nota que la propiedad ya necesita una buena remodelación, el mobiliario, las camas, parecen del siglo anterior. El buffet tiene poca variedad de comida
Se nota que la propiedad ya necesita una buena remodelación, el mobiliario, las camas, parecen del siglo anterior. El buffet tiene poca variedad de comida
Políticas da propriedade
Check-in
Check-out
De 15:00 a 00:00
Antes das 12:00
Alguma questão?
As respostas instantâneas da IA são baseadas nas informações do hotel
Preços para as próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite em todas as ofertas, impostos e taxas incluídos.
Preços em USD para 2 hóspedes atualizados diariamente.
- 2026-11-05: 228.2669622729492USD
- 2026-11-06: 226.10728699999999USD
- 2026-11-07: 226.28203659988404USD
- 2026-11-08: 235.44080555361938USD
- 2026-11-09: 225.74633271072386USD
- 2026-11-10: 201.14501537649537USD
- 2026-11-11: 193.49910003918455USD
- 2026-11-12: 213.37118197044373USD
- 2026-11-13: 213.32525963832092USD
- 2026-11-14: 526.8411169999999USD
- 2026-11-15: 335.6396631783142USD
- 2026-11-16: 223.16733997732544USD
- 2026-11-17: 222.96538029093932USD
- 2026-11-18: 223.1207378179321USD
- 2026-11-19: 282.85255424769593USD
- 2026-11-20: 309.64911881680297USD
- 2026-11-21: 322.55115268740843USD
- 2026-11-22: 223.4881334705963USD
- 2026-11-23: 188.91038493302918USD
- 2026-11-24: 177.50694530184936USD
- 2026-11-25: 180.648495101593USD
- 2026-11-26: 180.648495101593USD
- 2026-11-27: 180.69960111665344USD
- 2026-11-28: 349.742306USD
- 2026-11-29: 326.351897USD
- 2026-11-30: 177.50694530184936USD
- 2026-12-01: 183.47438410395813USD
- 2026-12-02: 183.16222441702268USD
- 2026-12-03: 183.2475087481079USD
- 2026-12-04: 183.29411090750122USD
- 2026-12-05: 201.2770718237915USD
- 2026-12-06: 207.69345155966187USD
- 2026-12-07: 207.69345155966187USD
- 2026-12-08: 219.92808200312805USD
- 2026-12-09: 219.86079609902953USD
- 2026-12-10: 207.69345155966187USD
- 2026-12-11: 205.10670879537963USD
- 2026-12-12: 201.35285556877136USD
- 2026-12-13: 183.1387533805084USD
- 2026-12-14: 183.30187793406677USD
- 2026-12-15: 183.29411090750122USD
- 2026-12-16: 183.31120856335448USD
- 2026-12-17: 183.29411090750122USD
- 2026-12-18: 183.16222441702268USD
- 2026-12-19: 188.95700408810424USD
- 2026-12-20: 189.0424413803253USD
- 2026-12-21: 201.1372483499298USD
- 2026-12-22: 201.2770718237915USD
- 2026-12-23: 287.8148684303589USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 350.71041402456666USD
- 2026-12-28: 354.3070062078247USD
- 2026-12-29: 354.46221077368165USD
- 2026-12-30: 367.72815618218993USD
- 2026-12-31: NO DATA
- 2027-01-01: NO DATA
- 2027-01-02: NO DATA
- 2027-01-03: 288.43952771786496USD
- 2027-01-04: 273.7992774906616USD
- 2027-01-05: 294.050856USD
Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática.
O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.
- Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
- No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
- Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
- Este alojamento aceita cartões de crédito e numerário
- O alojamento dispõe dos seguintes elementos de segurança: extintor, detetor de fumo e sistema de segurança.
- Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
- O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 2 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
- Apenas é permitido o acesso aos quartos a clientes registados.
- Algumas instalações poderão ter acesso restrito. Contacte o alojamento para obter mais informações, utilizando os contactos que constam na sua confirmação de reserva.
Dados da empresa
Número de registo do alojamento 009-025-001919/2026
Cortesias mais populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quartos
Balcão de turismo
Geral
Serviço de quartos
Restaurante
Quartos de não fumadores
Sauna
Banheira de hidromassagem/Jacúzi
Massagem
Solário
Spa/Health club
Cabeleireiro/Salão de beleza
Tratamentos corporais
Tratamentos de beleza
Clube para crianças
Bar junto à piscina
Beach Sun Loungers
Snack Bar/Deli
Serviços
Centro de negócios
Balcão de turismo
Serviços de limpeza
Instalações para banquetes
Câmbio de moeda
Cofre
Caixa ATM/Multibanco
Depósito de bagagem
Área designada para fumadores
Check-in/check-out expresso
Lavagem de roupa própria
24-Hour Front Desk
Bingo
Concierge Services
Atividades
Piscina
Campos de ténis
Jardim
Praia (na proximidade)
Mergulho
Windsurf
Karaoke
Bilhar
Golfe (miniatura)
Parque infantil
Canoagem
Piscina para crianças
Piscina exterior
Música ao vivo
Evening Entertainment
Mobiliário de exterior
Pool (Seasonal Outdoor)
Ténis de mesa
Terraço
Fitness Center (nearby)
Water Park
Estacionamento
Estacionamento
Estacionamento gratuito
Parking Onsite
Internet
Wi-fi gratuito