Courtyard by Marriott St Paul Woodbury

The hot tub was broken, and they knew that it had been broken since Nov. 2024. The rooms were dirty and we didn’t get the 2 breakfast coupons we paid for, so we are still owed money. The evening bartender on the weekend was VERY kind and helpful. He was the only positive experience we had.

A couple of notable things. We did not have matching quantities for towels, wash clothes, hand towels (4 each). Only one treadmill and 1 eliptical worked. Room was way too warm on arrival. 75. Overall floors were a bit hot. Clean and quiet otherwise.

The hot tub was cold and no towels in the pool area,front desk said they would bring some down ,but didn't after a half hour went back to the room wet and cold !

Clean, and comfortable, kids loved the pool and hot tub, quiet, service late night at front was exceptionally good however evening staff could smile more. I would stay again.

Room was clean but main areas were not. Looked like it hadn’t been vacuumed for awhile and the pool area had garbage and no towels.

The room was very nice and spacious. The fitness room was big and had many machines and dumbbells to use. Mattress were comfortable. The pool heater was not working so we couldn’t used the pool. The hot tub was working and was good. The front desk attendant was very rude and annoyed that we called to ask questions. She told us that the pool was working and when we arrived, we found out it was not heated. We were offered to go to the Residence Inn across the parking lot in the dead of winter to use the pool. Not a great solution. The first day there was an outrageous expensive breakfast being offered at the counter. There is not a buffet, just a very small menu to order from. 2 eggs and a muffin was $9.50. The second morning was a huge disappointment because there was no breakfast and day old coffee being offered. The night attendant was both the bar tender and the guest service agent. It’s a long story that I can’t possibly tell because the details are mind boggling. The over guest service was shady and lacking.

Clean, whirlpool and swimming pool closed

Pool was great

We were really bummed that the hot tub was broken and not on at all.

Upon checking found out the hot tub was broke down. The towel rack in our room fell right off the wall. The dresser drawer had a hole right through it. Found a dirty sock under our mattress. Dirty floor in area behind chair with candy. Appears nice in pictures but definitely needs a lot of improvements, cleaning and maintenance. Staff were nice & Mike the bartender was great and accommodating when our group brought food in.

Slightly dirty room. Found a shoe under the bed

This is a great Courtyard location. The building feels new and is clean, the rooms are a nice size, the staff is very nice and the lobby/lounge area is very nice as well.

Clean hotel, very friendly staff and the most comfy bed ive had in a while

Very dirty, will not be going back

Great check in. Elevator sounded like a plane landing. My room smelled bad if cigarette smoke. Behind the chair in our room was 3 spots that looked like a cigarette was put out. See photo! Pool was freezing cold, girls could not even swim in it. Lots of hair on our bathroom floor.

Bathroom was dirty, dry wall crumbling, and room had broken lights and ceiling had water damage.

Room was clean but main areas were not. Looked like it hadn’t been vacuumed for awhile and the pool area had garbage and no towels.

Room was ready and completely spotless upon arrival and staff were very attentive and courteous. Definitely coming back!

Very clean

Upon checking found out the hot tub was broke down. The towel rack in our room fell right off the wall. The dresser drawer had a hole right through it. Found a dirty sock under our mattress. Dirty floor in area behind chair with candy. Appears nice in pictures but definitely needs a lot of improvements, cleaning and maintenance. Staff were nice & Mike the bartender was great and accommodating when our group brought food in.

The room was small. After opening the sofa-bed there was hardly any room to move. Sofa-bed was not comfortable to sleep on. Room had nice modern design but with some wear and tear. Shower was awesome (best water pressure we ever had in a hotel). Staff was nice and helpful.

Comfortable bed, clean, nicely decorated, quiet.

Great bed

No sound proofing. Could hear every single movement of the guy above me. And he stayed up all night long. Horrible night for sleeping. Otherwise it was clean and staff were nice

The first room we were given the bed frame was broken and then we were moved to a new room. The new room had a dull smoke smell to it, the desk was broken, the chair’s upholstery was dirty, the bathroom fan was not working nor did it have a switch to turn on, and the temperature control on the wall was non-functional. I expected a little better conditions given the price that was paid. The hot tub was dirty. Other areas of the hotel were clean and the staff was friendly.

Tv in the room was broken. The shower head was broken. The sink wasn't draining. They double charged me for my stay. Definitely going to a different hotel

We really enjoyed our stay. The rooms were very clean and very comfortable. The only thing I will say was that our sink in the bathroom was clogged and the water would back up in the sink bowl which I absolutely hate. Otherwise we would definitely stay here again! Front desk staff was excellent also.

Bathroom door did not latch. Otherwise room was quiet and bed comfortable. HVAC easy to control.

The room was clean and the bed was very comfortable. We would definitely stay here again.

We had a 2 bed suite with a pull out couch. It was perfect for us and very spacious, which we really loved when we had visitors that stopped by to see us. Perfect location to stay for all we did as well. Clean hotel all around, friendly staff. Will definitely stay again.

The front desk was amazing and helpful

The desk staff was very helpful

It was a frustrating and irritating stay. Terrible customer service. Poor cleanliness. We will never stay at this hotel again. We were there for a 2-day meeting for our 7 year old daughter. We registered several weeks in advance for the larger suite with 2 queen beds and a sofa. We did this because we have 2 small kids and my son has a medical condition where he must sleep sitting up. The sofa helps him do this where he can sleep while stretching out his legs. We arrived early. Where we were placed was a much smaller room with 2 queen beds. After talking with the staff, we were told they were full up - they did not have the room for which we registered. They told us our only option was to find another hotel for the 2 days we were there for the meeting going on in this hotel. I asked to talk to the General Manager and was told they were not there nor was the Assistant GM - even after several tries to visit with someone in management. I contacted Expedia who tried to help us and even they were not able to contact management to help us. We ended up staying there out of convenience and because we could not locate another close-by hotel with a room. About the Hotel: although the hotel looked new, there was definite wear and tear - things like broken tiles and tears in the bedding). The staff was generally cordial but I never saw a smile. The hallway outside our room smelled of cigarette smoke and there was trash in the hallway that sat there for our entire stay.

Courteous, professional check-in. Clean quiet room.

Staff nowhere to be found upon arrival. Tried to charge me for room when reservation was prepaid.

Tv in the room was broken. The shower head was broken. The sink wasn't draining. They double charged me for my stay. Definitely going to a different hotel

Great property and helpful staff. Would recommend to others looking for a nice place that isn’t too expensive. Excellent area with police presence at night, very safe!

The room was very nice and spacious. The fitness room was big and had many machines and dumbbells to use. Mattress were comfortable. The pool heater was not working so we couldn’t used the pool. The hot tub was working and was good. The front desk attendant was very rude and annoyed that we called to ask questions. She told us that the pool was working and when we arrived, we found out it was not heated. We were offered to go to the Residence Inn across the parking lot in the dead of winter to use the pool. Not a great solution. The first day there was an outrageous expensive breakfast being offered at the counter. There is not a buffet, just a very small menu to order from. 2 eggs and a muffin was $9.50. The second morning was a huge disappointment because there was no breakfast and day old coffee being offered. The night attendant was both the bar tender and the guest service agent. It’s a long story that I can’t possibly tell because the details are mind boggling. The over guest service was shady and lacking.

Employees need to work on customer relations.

Room was ready and completely spotless upon arrival and staff were very attentive and courteous. Definitely coming back!

Nice, new, clean hotel in a nice area

Visiting family close by. Easy on off highway

2nd time staying here in a year. Great staff, great location!

Quiet and convenient

Very nice property; convenient location

Close to everything

I was in town for a family event, and drove north on day two. This was a fine spot to spend the night. Reliable Marriott beds. Good shower. The elevator lobby and elevators were weirdly warm and smelled like dirty wash cloths. Not great but brief. I didn’t have any drinks or food because it’s so close to restaurants and shopping.

Good location. Quiet, clean. Very good stay. Would stay again.

Very courteous staff and very quiet hotel even with two buses full of very well behaved college football players. Nice location with tons of places to eat and shop near!

We had a 2 bed suite with a pull out couch. It was perfect for us and very spacious, which we really loved when we had visitors that stopped by to see us. Perfect location to stay for all we did as well. Clean hotel all around, friendly staff. Will definitely stay again.

Breakfast was messed up

Easy check-in. Clean room and quiet. Has a Starbucks for breakfast.

Our stay was breezy easy! Check in was swift. The room was comfortable and roomy. Breakfast from the Bistrot was delicious.

The breakfast worker didn't show up, so our team and any other guests were not able to have the free hotel breakfast which was included in our room rate. The Starbucks on premises was also not staffed in the morning.

No food available on Xmas day, which I suppose was to be expected, but one might have hoped for at least breakfast on Christmas since it's a hotel.

A lot of the information advertised for this hotel was misleading. The bistro was not open at times when it should have been. There was also no free breakfast as advertised during the booking. Nothing was complimentary- not even water. Overall just not the best experience. I have stayed at oyher Marriott hotels and the experience was much better than this. Overall just somewhat of a disappointment.

I wish the hottub had a deep clean and working bubbles. Also we were given the incorrect time of breakfast and Starbucks opening. Beds are a little bit hard. And I was confused how the extra $20 on acct worked that they requested for misc. And how store worked. I paid at the desk even though I may have been able to use the extra $20.

The room was clean, the staff were very nice, and breakfast were very good.

I would have liked more dining options within the hotel

Amazing, room was so nice and clean. Super friendly staff, nicest hotal room i have stayed in, in a super long time! Only disappointment was we were told there was breakfast