Hard Rock Hotel Desaru Coast

Poorly maintained. Pool was undergoing maintenance though hotel gave us access to the adventure park during stay. Wifi is very slow. Food is not nice. Noisy at night

Overall is good stay over the new year holidays. Staff are quite helpful and the room is spacious and well designed. But facilities a bit run down as wet during rainy day. Breakfast food choices quite limited. Carpark space is also limited as new years count down party not enough parking lots for hotel guests and walk in guest.

Resort was right beside the water park. There was also a free kids water park for younger kids within the resort. Enjoyed the playground next to the buffet restaurant. We had a good time with our little one during Christmas. Would stay again.

Staff at the HRH Desaru Coast were mostly friendly and helpful, and the facilities were well maintained. There is a small water splash area for little kids, but the main pool is rather small and the kids club is not free for guests (unlike other resorts). Guest rooms are spacious and beds are comfortable. Families with young kids or individuals who value quality sleep should take note that there are rooms located right above the live band outdoor area. The band plays till 11:15pm most nights, and 11:45pm on the weekends. The noise level is very disruptive, especially for light sleepers and young children who may be scared of loud drumming and shouting. If this is you, make an early request for a room far away from the band area. Our room was originally in this area, and it had the additional problem of being very cold, despite the air-conditioning being switched off the entire day. We found that the cold air was emanating from the connecting room door, meaning that the air-conditioning in the next room was very, very cold. It was so cold that condensation started to form all over the walls, floors, and doors of our room. This made it quite slippery to walk. There are plenty more rooms located far from the band area, and these are very quiet and peaceful. The only con is that this area attracts more pests like cockroaches and lizards, whose droppings are not cleared up so it can be quite irksome for some.

The staff has informed us that will need to pay tourism tax if it's not book by local. Got baby stool chair. Free to watch cartoon or disney movie, no youtube. Provide buggy service to beach. Clean, free parking, staffs friendly, food ok. Cons: It's will be good if kids playing area are free.

This is my fourth stay at Hard Rock, and it always feels like home. I truly appreciate the thoughtfulness of offering breakfast as early as 4:30 AM for race participants, as well as the convenient bike cleaning towels and washing area. One area that could be improved is the Wi-Fi signal, which tends to be weak. Overall, though, it’s always a worthy and enjoyable stay. Desaru ironman 70.3

Family hotel that ticks every box for a wonderful Holiday. Next to the water theme park, friendly staff and best thing of all, the kids club! Will surely return...

A very fun hotel with helpful staff and excellent live music at night. Extremely convenient due to its location next to the excellent and very kid-friendly waterpark.

Got welcome drinks, free upgrade of room types, just pillow smelly and request for change, breakfast so so but staff give us priority because we have 2 small children , swimming pool a bit small, location is good , walking distance to desaru adventure water park, service super good.

Very poor amenities. Pool out of order. Restaurant by the pool poor with fences for a view. Only other restaurant was buffet. Too busy and could not get a table. Food cold and looked as if it had been out for hours. Checked out a day early and not even a question why. Totally disorganised transport boys. Never will visit again.

Found cockroach in the room

Lights not working when checked in to the room. Called for help to repair it. Took awhile to come. Was using the tap water and suddenly the water dispensed out from the tap was super yellow and muddy. Super disgusting as I was washing up. Again called the front desk and they came to fix the filter in the tap. No apologies from the hotel. Almost like this wasn’t the first time such thing happened. For a reputable 5 star hotel, these encounters are terrible.

벽지와 에어컨 그리고 화장실 벽면 세면대 주변에 온통 곰팡이 천지고, 커튼에도 얼룩이 뭍어있고 커튼레일에서 커튼이 뜯어져 있는 방으로 배정 받았었어요. 정말 어이가 없어서 방 바꿔 달라고 했고, 바꾼방은 곰팡이는 조금 덜 했지만 역시 깨끗하다고 할순 없었어요. 이런 체인 호텔에서 이렇게 관리를 하다니 정말 실망스러웠고, 다시는 갈 생각이 없습니다. 데사루를 자주 갔지만 저가 호텔들 보다 더 더러웠어요.

the grooming of the housekeeping staff can be improved. requested additional pillows for my room and when the pillows were brought over, it smelled of stale cigarettes, most likely transferred over from the housekeeping staff

Very nice environment, housekeeping done twice per day.

Even though spotted some ants in my room , it was an overall good experience at the hotel. Many selections of movies and bed was comfortable.

Staffs are nice and friendly. The stays was comfortable and clean

Experience upon check-in is great! To get to the room is very very far (Room 356). Don't leave anything behind or you will cry inside to patah balik and get your things. Room size was okay. Balcony was not clean & dusty. Called house keeping - did not turn up. Bathroom has ants - not sure why and how. Bed was okay. TV was miserable. Changed remote and still problem. The channel will hang whenever u watch any program. U have to remove the battery EVERYTIME you want to switch to other channels. Very very hassle. Breakfast was disappointing too. Credit only to the hot chocolate machine. Very frustrated as I have a very high expectations on the food - at least as good as other HRs in Malaysia. The live band - I don't why... they are not playing through out out stay. Not sure what went wrong... out timing or theirs??? From the live TV pulak it has been muted. Apa laaa... Parking was free if you validate your card... but... it was very very far from your room. Overall it was a fun stay to the kids... especially the waterpark. And yaaaa... All staffs were friendly and kind.

Clean and near to the Waterpark. Definitely will stay here again

Noisy due to late night singing at stage nearby Dirty plunge pool with discarded cigarettes butts Water theme park, seems run down. Towel needs to go all the way to level 3 swimming pool Overall, not worth the price

Excellent stay, great staff service and good live band. The room is a bit dated because of the wooden furnishing, but its still fine. Everything else is perfect.

Room was too cold. A/C switch not working properly. TV remote was not working as well.

Staff at the HRH Desaru Coast were mostly friendly and helpful, and the facilities were well maintained. There is a small water splash area for little kids, but the main pool is rather small and the kids club is not free for guests (unlike other resorts). Guest rooms are spacious and beds are comfortable. Families with young kids or individuals who value quality sleep should take note that there are rooms located right above the live band outdoor area. The band plays till 11:15pm most nights, and 11:45pm on the weekends. The noise level is very disruptive, especially for light sleepers and young children who may be scared of loud drumming and shouting. If this is you, make an early request for a room far away from the band area. Our room was originally in this area, and it had the additional problem of being very cold, despite the air-conditioning being switched off the entire day. We found that the cold air was emanating from the connecting room door, meaning that the air-conditioning in the next room was very, very cold. It was so cold that condensation started to form all over the walls, floors, and doors of our room. This made it quite slippery to walk. There are plenty more rooms located far from the band area, and these are very quiet and peaceful. The only con is that this area attracts more pests like cockroaches and lizards, whose droppings are not cleared up so it can be quite irksome for some.

The hotel room were spacious and nice

Decent property that’s over priced. Likes: Nice rooms, Waterpark located at the hotel itself. Dislikes: Arrival experience was poor, pretty non existent. Food choices were highly limited especially for vegetarians, the buffet had nearly the same items for 2 consecutive nights.

Room aircon is way too cold even after the technician had done several adjustments. Bed is way too soft for comfort. Room does not have adequate lighting. Way too dark

Hotel offered upgrade to 6th floor for booking through Expedia. Nice quiet room. Thank you!

One of our room is good, the other room 513 has some issue with aircon tmeperarure setting which we cannot adjust the temperature. The tap for the shower is also not working well. Other thab this, all is well and good. Staff are helpful and friendly.

Lively atmosphere at night due to the live band. Music can also be heard from the Water Park. Generally a very 'happening' hotel. Good vibes. Room is dim. Would be better if room can be brightened as some travellers are there for meeting and at night some might need to work in the room. Check-in & out could be at standard time (3pm & 12 noon). The hotel check-in/out time surprises me (4pm & 11am)...though this can be negotiated with the Reception.

Spacious, great communication and excellent staff service. Very convenient entrance to waterpark.

The room was nice and the service was really good! Thank you for the nice stay

Overall good property, nice food, convenient location. In room dining was not a good experience as phone inside room was not working and order placed was never confirmed. When checked with reception they could not confirm on room service either. This needs to change.

Their approach with warmth and smile by their frontliner and Mr Sham duty manager in making our first stay with Hard Rock Desaru memorable. Free upgrade due to not a peak season and complimentary of access to waterpark. Major love

We had a wonderful 3-night stay at Hard Rock Hotel Desaru! From the moment we arrived, the service was top-notch and made our trip truly memorable. A special shout-out to the amazing staff at SESSIONS BY HARD ROCK — they were efficient, attentive, and always greeted us with a smile. Matt and his team deserve special mention for their outstanding hospitality. We also thoroughly enjoyed The Session live band — their performance added such great energy and entertainment to our evenings. I would also like to compliment your staff Eyka, who was serving at the noodle station during breakfast. Despite being busy tending to her station, she went above and beyond to fulfill my wife’s request for chili padi. Eyka personally delivered a bowl of chili padi to our table, all with a warm and genuine smile. Small gestures like these truly reflect the excellent service standards at Hard Rock Desaru. Thank you, Hard Rock Desaru, for an unforgettable experience — we can’t wait to return!

I love this hotel. It's huge with many rooms. The service is excellent. Salman has been very helpful at the concierge. He is friendly, attentive and professional in doing his job. The decor is fabulous and the breakfast spread is good. The only downside is the transportation at night to go back to the hotel. There is no Grab available and taxis will charge you with a very high price. I think Desaru must look into this matter. It's hard for us to move about as tourists. Time is so precious to us. Overall, Hard Rock Hotel is highly recommended! A very pleasant and relaxing stay.

Friendly staff. People are always smiling and greeting you at the hotel

The hotel room was not ready upon my arrival but we were offered a welcome drink for the whole family. The environment is generally nice but it's a busy resort. Breakfast on first day was quite terrible but Nigel from the restaurant was EXCELLENT, he took my feedback and the next few days the food was better. Rooms take longer to be redone but I like the in-room entertainment. Generally it's not a place if you want a QUIET retreat. But my kids enjoyed themselves and that's what is most important. Staff are also ready to serve, so customer service is good. Thank you for a memorable stay.

I arrived at the hotel at 10am, did my pre registration before check in. 20mins later, I was informed that my room was ready 10.20am. My family and I didn’t have to wait until 12pm check in time! Super impressed with the fast service! Thank you so much!

Great to have direct access to the waterpark and live music in the evenings. Good luck getting any drinks at all! Worst bar service ever!

The hotel said that i haven't pay the Malaysian tourist tax but i have shown the email that Expedia has paid the tax but the hotel staff did not believe me. Very bad service

Super place for a family holiday. Transport to move about may be a little tricky if you don't have your own vehicle.

Quite a happening hotel to stay in. Live band on nights we were there. Near to the beach, just pass through Westin and we’re there. Can take a buggy ride to Westin.

Nice property and great for younger kids. No much to see or do around the areas but good to just chill. Pool is small but there is direct access to Waterpark.

Great stay with the kids. Super convenient when visiting the waterpark as there is a dedicated entrance from the Hotel. Only negative you need a car ride to go to restaurants outside the Hotel

Direct access to water park, which was great families.

I love this hotel. It's huge with many rooms. The service is excellent. Salman has been very helpful at the concierge. He is friendly, attentive and professional in doing his job. The decor is fabulous and the breakfast spread is good. The only downside is the transportation at night to go back to the hotel. There is no Grab available and taxis will charge you with a very high price. I think Desaru must look into this matter. It's hard for us to move about as tourists. Time is so precious to us. Overall, Hard Rock Hotel is highly recommended! A very pleasant and relaxing stay.

My usual go-to hotel whenever I visit Desaru. I was here to compete in the 2025 Ironman 70.3 Desaru. Perfect location to the race site.

Proximity to the Waterpark.

Location is good. It has a direct entrance to adventure waterpark, can go in/out multiple times until closing time. Breakfast spread is nice. Try the pandan pancake, my kids love it. We love the room and the small balcony. It is not beach front but can access the beach by about 5mins walk passing thru Westin. Check in/out is easy. We were allowed early check-in at 10am, no charge.

Clean and near to the Waterpark. Definitely will stay here again

Not worth the money. Breakfast was so lousy. Not a hard rock standard at all. At dinner ordered some fish & chips for kids was also so horrible.

Overall good property, nice food, convenient location. In room dining was not a good experience as phone inside room was not working and order placed was never confirmed. When checked with reception they could not confirm on room service either. This needs to change.

Every Staffs are polite and friendly. Great services and good job! We did enjoyed the evening Live Band! Awesome and cool Singer. She sang well. One short feedback was that serving beers or beverages waiting time needs to improve. Overall our family did enjoyed our stay. Keep it up! 👏👍

Great service from staff, friendly and helpful. Swimming pool is a little small but good enough if not crowded. Food options were bit limited but breakfast has a wide variety and changes daily.

Hard Rock hotel Desaru is good for its location as its beside the Adventure Waterpark. Service staff is good but the food quality to be frank, is rather poor. Food at town area is much better ironically.

My wife and I had food poisoning after breakfast

Obvious Efforts to provide good service. But hotel (building) looks and feel like a dorm. My room had a good view of the water park. Breakfast good spread, but nothing special. Instead of dining in, I dine out, better deal.

ウォーターパークに直結で、とても便利。部屋も綺麗でした。サービスは良いのですが、レストランのご飯がいまいちだったかなと思いました。

The vibes of Hard Rock can be seen throughout my stay. However, the breakfast was a bit disappointing in terms of quality and very crowded. Maybe should look into time slot for better crowd control? The corridor leading to the lift at level 3 are cracking and can feel the tiles moving while we walked.

Very poor amenities. Pool out of order. Restaurant by the pool poor with fences for a view. Only other restaurant was buffet. Too busy and could not get a table. Food cold and looked as if it had been out for hours. Checked out a day early and not even a question why. Totally disorganised transport boys. Never will visit again.