Holiday Inn Express Airdrie by IHG

Parking lot is WAY TO SMALL for the hotel. Everything else was great!

Pool was nice but overcrowded on the day we stayed. Hot tub was not very hot. Waterslide was nice but due to overcrowded the landing was congested. Not the hotel's fault for amount of guests swimming at once. I assumed from photos and location that parking would be plentiful. However it was not. We had a vehicle pulling a trailer but we managed to find an end spot to back into. Sound from people walking above and doors slamming carries. Overall a great place to stay as a quick stop on our travels.

Love this hotel! Great pool! Breakfast is great!

There was only parking in the back in a dark area. No sidewalk from the back to the front enterance to get in. Had to walk with luggage and bags through uneven grass field. My 7 year old hurt his foot because of poor lighting.

Easy check in. Great waterslide for kids. Elevator dirty and sounded like it was about to break down. Stairwell rails dirty. Breakfast not great. Super thin walls - heard screaming toddlers next to us clearly. Parking easy and close.

The staff was super helpful. But the elevator was down and the hot tube was barley warm.

Nice to have a pool hot tub and gym option

It was a great stay. Super accomodating for a family with young children! The TV was older so we had to use our own devices to watch the shows of our choosing, but that was literally the only downfall. The breakfast was amazing, so delicious, lots of selection and variety, we really enjoyed it. The pool, water slide, & Hot tub were so much fun for the kids. Great experience overall.

La habitación amplia y limpia lo único malo el sofá cama que era incómodo con el colchón tipo colchoneta. Lo mejor la señora que repone el desayuno no para de reponer ordenar y limpiar, el desayuno estupendo. Mi hija utilizó el gym y también muy bien y muy limpio y la piscina aunque no la utilizamos estaba súper bien, fácil aparcamiento lo único negativo es que no está tan cerca del aeropuerto como esperaba

The pool was very cold. Adults had a hard time being in the water very long. And hot tub was always crowded but still not very warm.

Like: - Friendly and helpful staff - Free parking Did not like: - Only one elevator - Dirty bedsheets on arrival - Free wifi but not consistently working

Very clean and well-maintained hotel, worth the price. Great breakfast and overall a pleasant stay!

Easy check in. Great waterslide for kids. Elevator dirty and sounded like it was about to break down. Stairwell rails dirty. Breakfast not great. Super thin walls - heard screaming toddlers next to us clearly. Parking easy and close.

staff were friendly, room and bed were comfortable and clean and well appointed

A clean, modern stay that was restful

Room was clean, however very tired and in need of an upgrade. Tub missing enamel in several areas along with possible mold in cocking.

It wasn't very clean. The room was so small.

Clean and good staff

Very clean propoerty with friendly and helpful staff

Breakfast is very good! Room is clean. Parking is safe.

The room was clean. The beds kinda sucked but we don’t like firm mattresses. The staff was fantastic and the breakfast was decent

Sound proofing of the building is not so good. We hardly slept well because of the loud stamping of feet from the upper room.

Internet was unsecured network.

good beds but poor sofa beds. we were 5 in our room. A/C was also a bit noisy

Room was clean, however very tired and in need of an upgrade. Tub missing enamel in several areas along with possible mold in cocking.

It wasn't very clean. The room was so small.

Property and staff were excellent. The only draw back was the out dated tv channel options.

Room was spacious and comfortable and the checkin staff was extremely kind and friendly

Beds need replacement, sound from hallway and other rooms loud. Elevator is ancient but otherwise good.

The staff was great, room was clean! The evenings were noisy from the people above us running(probably kids) slamming doors. Things quieted down after 11pm.

Truthfully, I debated raising the score, but I just couldn't, due to a lack of problem solving. There were two teams staying in the hotel, we were not a part of either. As a full paying guest, these teams over run the hotel and I feel that as a hotel there should be plans in place. Circle the pool and make sure things are not out of control(they were and made it dangerous to be in the pool), circle the hallways and make sure things are not out of control(they were) etc. A suggestion would be to have a Team Manager be in contact with the Manager on Duty and have a central person they can contact when things are out of hand. On two occasions, I personally had to ask the kids to stop misbehaving as they were making the pool dangerous place for my young children to swim. In fact my youngest refused to go in the pool the next day because of how uncomfortable these kids made him. The kids were throwing hotel equipment into the pool, going down the slide with it, it was ridiculous. Occasionally a parent would check in, but for the most part they were unsupervised, or "supervised" by one parent for 8-10 kids at a time.When brought to the managers attention, she was kind and empathetic to us, but her response of there's not much we can do and to come during the week when it is quiet are absurd. I have weekends off and wanted to take my kids on an adventure away. Why should I have to take days off work to avoid kids being disrespectful and a hotel not doing anything about it.

The check in was less than desirable the hostess was on the phone and it was obvious it was not a business call. She took out her emotions on us.

Always booked our hotel at IHG for all our holidays. Service and staff are all excellent and they are so knowledgeable and friendly.

My family stayed here for a "staycation" and everything was great - the staff is incredible and works hard to make your stay the best one possible. They're so friendly and offered solutions when something did not go quite as we had hoped. The pool ended up staining my son and husbands swim trunks a white colour. Once I told them, they offered solutions immediately and I was very happy with the result. (And I believe the pool situation was fixed right away and this was a one off!) The room was incredibly clean. The breakfast was great! The location is quiet- we also didn’t hear other guests at all from inside our room. Overall, it was a wonderful stay at a great place - and quite honestly one of the best customer service experiences I have had. Special thanks to Ruby and Sam and the general manager (I did not catch his name, unfortunately). Definitely book your stay here :)

Very nice place, the staff was nice, specialy the lady who assisted us during our transfer from our 1st room to the 2nd room. She make sure t

Was double charged for our deposit and was refused reimbursement even after having a letter from our bank stating they took out a second deposit. Will never stay here again.

Checked in at 10:20 pm. Had to wait for someone to get to the front desk for about 10 mins. Told about the pool and hot tub, asked about hours only to be told it was clised, which made me wonder why they pointed it out lol... Once in the room, called front desk for food recommendations at that hour not being from the area was told there were pamphlets at the front desk, there were none; also told of a local pizza place, googled it was closed at 10. Lady at front desk was not helpful at all. Finally had to find a fast food place still open, no thanks to the lady at the front desk, to get to it was a bit of a drive..hotel location not convenient at all!!!. The breakfast wasn't worth eating, so skipped it. Hotel is located in a stupid location and everything one wants to get to is difficult to get find or get to... will definitely never stay there again.

The staff at the front desk were so friendly and very helpful. Had some issues with the tv but they corrected in a Tim,y matter. Loved the pool, water slide. Hot ub. Would definitely stay there again.

Great staff

As a recent widow, I have found myself without a credit card in my name the staff chose to be smug and condescending rather than kind in the face of that inconvenience, lecturing me on the importance of having a credit card. Really humiliating and unnecessarily cruel.

Rooms were very nice but surrounding area very industrial and limited amenities.

Property was well kept and neat. The streets surrounding the hotel didn't have sidewalks for walking.

The hotel was quiet and relaxing, making for a comfortable stay. We really appreciated the nearby dining and shopping options, it’s conveniently located close to a shopping mall and just off the highway, which made it easy to drive into Calgary from Airdrie. Great location for both convenience and comfort.

Friendly staff. Close to highway for easy access to other oocations

The property was easy to get to and close to the airport

Fast easy checkin, friendly staff, good location

Breakfast was the best. We enjoyed every bite. The noise from passing vehicles from Alberta 2 highway passing was deafening and made it hard to sleep.

Within 15 min of where our destination was

Like the location. Quiet but still close to shopping.

Close to the QE2, and not far from the Outlet Mall

Breakfast had an excellent selection and very tasty. Thanks very much.

Got to the breakfast latter and it was only warm. Still had a good variety

Friendly staff, clean hotel all amenities were working no disappointments. It wouldve been perfect only if they had more food options for their breakfast. Over all it was great though.

Friendly staff, nice and quiet when we stayed there, breakfast was not good - rubbery tasting eggs, rock hard bread, stale pastries. Very small rooms for the price, but property was clean and maintained.

Loved the hot buffet breakfast both days we stayed there. Great variety and very popular, but always had a spot to eat. Room was great! Front desk in check in was quick with friendly service.

It was a great stay. Super accomodating for a family with young children! The TV was older so we had to use our own devices to watch the shows of our choosing, but that was literally the only downfall. The breakfast was amazing, so delicious, lots of selection and variety, we really enjoyed it. The pool, water slide, & Hot tub were so much fun for the kids. Great experience overall.

Decent Breakfast was bad, not enough food to keep up.

Customer service is very good. Friendly and happy employees. Also, and excellent breakfast buffet with all options!

Good property to stay in Airdrie. Great service. Only if they had better breakfast options. They had same breakfast everyday we stayed there.

Nice hotel, clean spacious room. Breakfast was ok. Not enough seating and not enough food so dusappointing