Name: Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW
Address: 636 Yarm Rd, Eaglescliffe, Durham (comté), GB
Price range: 116 $US–169 $US per night
Rating: 7.68

Ce qu'en disent des voyageurs

D'après les avis, le Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW est apprécié pour son personnel accueillant, sa piscine, son spa et sa salle de sport, ainsi que son emplacement pratique près de Yarm. Toutefois, les points négatifs récurrents incluent des chambres vieillottes, des problèmes d'entretien et un service de restauration inégal.

Les clients notent que les espaces de loisirs sont utiles mais peuvent sembler fatigués, avec des fermetures occasionnelles ou des problèmes de propreté. Les chambres varient de confortables et spacieuses à vieillottes et bruyantes, avec quelques plaintes concernant les matelas, les murs fins, la chaleur et l'absence de climatisation. Les expériences de petit-déjeuner et au restaurant varient d'excellentes à mauvaises, avec un service lent ou distrait mentionné. Dans l'ensemble, attendez-vous à une base pratique avec un entretien inégal et une restauration aléatoire.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations de loisirs (piscine, spa, salle de sport) sont un point fort, bien que certaines parties soient fatiguées, avec des fermetures occasionnelles et des petits problèmes de propreté ; la piscine est petite. Le parking est facile/gratuit.

Avis de voyageur à ce sujet

10

Daniel

11 déc. 2025

·

A séjourné 1 nuit

Had a lovely stay here. Welcoming staff on arrival, clean , comfy and spacious rooms, a better than expected gym, and nice food. The rooms were cosy and had everything required, free toiletries in the bathroom which was a nice touch. The gym was great considering it was a hotel gym, lots of equipment and free weights. Didn’t use the spa but looked more than good enough and clean. Ate here for breakfast and evening meal. Wasn't a massive menu but a good selection and was enjoyable. A little longer wait between courses than preferred but was quite busy. A special mention to Wendy on reception. Very welcoming, informative and above all a lovely lady.

4

Gerard

11 oct. 2023

·

A séjourné 2 nuits

Room had a damp odour and tge bed was terrible. Swimming area and sauna /steamroom filthy.

8

Matthew

24 nov. 2024

·

A séjourné 1 nuit

Comfortable hotel with good spa ( if a bit tired). Easy location for trains, economic

10

Jane

12 août 2024

·

A séjourné 1 nuit

Good breakfast Comfy bed Lovely pool area

10

Gemma

3 sept. 2025

·

A séjourné 2 nuits

We had a lovely stay, our family room was a little less fancy than the rwat of the hotel but thats fine, the food was lovely and so were the staff. The pool was nice, the area needs a little bit of a refresh and the spa was out of order but overall we had a loveky stay and will be back.

10

Jane

28 oct. 2024

·

A séjourné 1 nuit

The grandchildren loved the swimming pool

6

Patrick

1 juin 2023

·

A séjourné 1 nuit

Overall a good experience, staff were very helpful, Gym was great, although the false Fire Alarm going off at 05:50 did not help with a good nights sleep

8

Danielle

1 août 2024

·

A séjourné 1 nuit

Great hotel with a lovely spa, downstairs was very modern and clean but upstairs in the room was rather dated, small and dark. Didn't match the overall feel of the hotel. Some parts are worn and need updating/touching up. Staff were friendly and attentive. Gardens could do with a clean up too. Overall a nice stay with decent food, Ecspecially the breakfast.

6

Graham

5 janv. 2024

·

A séjourné 3 nuits

You know all those little things that really make a stay special (nice bottles of mineral of mineral water, a shower that stays hot, a 'Do not disturb' sign for the door, heating that works...)? Well, this hotel had none of them. Having said that, it's basically OK. It's clean and comfortable (apart from the shower) and the staff do their best. The on-site spa (pool, gym etc) is good, although the sauna is something of a cupboard. Overall, I'd say they need to provide more, or charge less.

10

GILA

25 août 2025

·

A séjourné 1 nuit

Really enjoyed our overnight at Parkmore. Highly recommend staying here. Everything ready at checkin staff were friendly and helpful. Great amenities including pool wet and dry sauna jacuzzi. Showers and toilets nice and clean with soap provided. Really enjoyable stay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

La propreté est variable : de nombreux clients ont trouvé les chambres propres, mais des signalements récurrents font état de couloirs poussiéreux, d'odeurs de moisissure ou d'humidité, d'espaces spa sales ou usés et d'un service de ménage inégal.

Avis de voyageur à ce sujet

6

Robert

22 sept. 2024

·

A séjourné 1 nuit

Started by issuing us with the wrong room (not enough beds) then no towels. Everything appeared very dated and in need of some TLC. The bathroom extractor wasn’t working so there was water running down the walls after a shower (probably why the door and frame were delaminating). The pool had dirty tiles around the outside walls and many of the ceilings around the place were sagging and split. The evening staff were very slow with everything and had to go find them to be served a drink. Unfortunately - we also woke up in the night to hear scurrying in to roof! The young lady on reception appeared mortified when I told her to be fair. That said - the breakfast was very good! The place has potential to be very nice, but unfortunately not whilst we were there.

4

Darren

21 juin 2024

·

A séjourné 4 nuits

Room very dated. Only cleaned once in my stay all week! . Had to get room card reactivated every day I retuned? Breakfast like faulty towers won’t be returning.

4

Sam

12 déc. 2023

·

A séjourné 1 nuit

Room was very tired, walls covered in scrapes and smudges. Bathroom stunk very heavily of strong bleach. The ceiling in the halls have water marks from leaks. Food was extremely slow and waiting staff quite useless. Staff in general very friendly and helpful, just the hotel itself is very tired and dilapidated. I did not try the pool or gym so can't comment on them.

10

Daniel

11 déc. 2025

·

A séjourné 1 nuit

Had a lovely stay here. Welcoming staff on arrival, clean , comfy and spacious rooms, a better than expected gym, and nice food. The rooms were cosy and had everything required, free toiletries in the bathroom which was a nice touch. The gym was great considering it was a hotel gym, lots of equipment and free weights. Didn’t use the spa but looked more than good enough and clean. Ate here for breakfast and evening meal. Wasn't a massive menu but a good selection and was enjoyable. A little longer wait between courses than preferred but was quite busy. A special mention to Wendy on reception. Very welcoming, informative and above all a lovely lady.

4

Nirupamma

6 nov. 2023

·

A séjourné 1 nuit

1. Radiator valves in the bedroom have been closed so no heating. Was freezing while it was raining outside. Complained so many times to the reception and finally was given a small heater to keep myself warm. 2. Mould around the tub 3. Wooden Flooring made noise while walking upstairs, old building needs proper maintenance!

2

herag

28 févr. 2024

·

A séjourné 2 nuits

I was there 2 days, room didn't get cleaned the staff need training as it gave me totaly wrong info. no night porter to open the door if you leave early morning to catch your flight the resurant prices not included VAT, it looks cheap but it is not when 20% on top the food portions are for kids & cost a lot

10

Reginald

1 févr. 2024

·

A séjourné 1 nuit

Good location - quiet but pleasant 20 min walk to town centre. Easy parking. Very friendly reception. Accommodation functional but very clean, very comfortable bed & linen and a great shower ( looks new). Breakfast was an amazing feast - excellent quality full english and served by very pleasant young staff. Best all round value Ive had in years - and I have travelled a great deal !

10

GILA

25 août 2025

·

A séjourné 1 nuit

Really enjoyed our overnight at Parkmore. Highly recommend staying here. Everything ready at checkin staff were friendly and helpful. Great amenities including pool wet and dry sauna jacuzzi. Showers and toilets nice and clean with soap provided. Really enjoyable stay.

10

John

28 juil. 2024

·

A séjourné 1 nuit

Food fantastic Lovely place Dusty hallways and bedroom carpet could have done with a better hoover Room was really warm But weather was warm as well Gardens needed cutting But this was being done the morning we left

8

martin

18 oct. 2025

·

A séjourné 6 nuits

Ideal location for my trip. Clean comfortable and the food in the restaurant was great. Great friendly staff.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

La qualité des chambres est variable : certains les trouvent confortables ou spacieuses, mais beaucoup signalent un décor vieillot, du bruit provenant des murs fins ou des ventilateurs extérieurs, de la chaleur et l'absence de climatisation, ainsi que des problèmes de confort tels que des matelas affaissés ou des oreillers durs.

Avis de voyageur à ce sujet

6

Kevin

7 août 2025

·

A séjourné 2 nuits

Very dated with poor decoration evrywhere

10

Rommel

13 oct. 2024

·

A séjourné 1 nuit

Big room, great leisure facilities, good breakfast. We had dinner which is good for the price. Comfortable beds. We will come back again.

6

DAVID

7 nov. 2025

·

A séjourné 1 nuit

The TV remote control, and a replacement, failed to operate - watching TV very problematic.

6

MARK

28 juin 2024

·

A séjourné 1 nuit

Tired decor No air con Kitchen extract right outside window Great gym

6

Stephanie

15 août 2023

·

A séjourné 1 nuit

Arrived Sunday around 3pm, had a Sunday dinner in the birdcage restaurant was very nice.. The room 114 not the best very worn. cream carpet quite stained walls marked and plaster chipped. We are a family of 4 with a 3 year old and 7 month old and the room just lacks things, no hair dryer or iron something you would expect in most hotels. No air conditioning and the room was very hot .. Swimming pool is lovely just a bit cold but worth a visit. Overall ok stay.

6

Nev

3 mars 2023

·

A séjourné 1 nuit

Reception staff excellent. Room I stayed in was claustrophobic, drab, eggshell/beige walls, the layout was not cohesive, the bed was a few inches off the ground like a Japanese house, which I did not like, having the window open let in a lot of noise, with neighbouring front driveways being very close by with a lack of privacy, and overall I did not like the room much at all. Breakfast was ok but when ordering 2 cooked dishes, they were brought out at the same time so one went cold and was wasted. A little thought would say bring one then the other. Food quality was acceptable. Selection of breakfast was good.

4

Tracy

18 févr. 2025

·

A séjourné 1 nuit

The building is lovely and rooms as clean and reasonably comfortable. But I had to switch rooms after being woken by the noise from the next room. The couple in the next room weren’t being particularly noisy, but the walls were so thin that I could hear every word of their conversation. Having to repack and switch rooms after already having been asleep is far from ideal. It also took half an hour to be taken to my new room. Pillows are also like sleeping on concrete.

8

Danielle

1 août 2024

·

A séjourné 1 nuit

Great hotel with a lovely spa, downstairs was very modern and clean but upstairs in the room was rather dated, small and dark. Didn't match the overall feel of the hotel. Some parts are worn and need updating/touching up. Staff were friendly and attentive. Gardens could do with a clean up too. Overall a nice stay with decent food, Ecspecially the breakfast.

4

Paul

2 avr. 2025

·

A séjourné 1 nuit

Worst nights sleep I’ve ever had. Mattress was about 3 inch thick. Spring coming through. I’m commented to the receptionist on check out and she just replied “oh “.

4

Christian

24 juil. 2024

·

A séjourné 1 nuit

Room was dated and there were fans located outside the bedroom window which did not stop creating both vibration and noise for the whole night. Slept poorly and noise levels too high creating stressful situation rather than relaxing one

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement salué pour sa gentillesse et son aide, mais le service peut être inégal, avec un service lent ou distrait au restaurant/au petit-déjeuner, des erreurs occasionnelles à l'enregistrement, des appels de service en chambre sans réponse et un personnel limité aux heures de pointe.

Avis de voyageur à ce sujet

6

Robert

22 sept. 2024

·

A séjourné 1 nuit

Started by issuing us with the wrong room (not enough beds) then no towels. Everything appeared very dated and in need of some TLC. The bathroom extractor wasn’t working so there was water running down the walls after a shower (probably why the door and frame were delaminating). The pool had dirty tiles around the outside walls and many of the ceilings around the place were sagging and split. The evening staff were very slow with everything and had to go find them to be served a drink. Unfortunately - we also woke up in the night to hear scurrying in to roof! The young lady on reception appeared mortified when I told her to be fair. That said - the breakfast was very good! The place has potential to be very nice, but unfortunately not whilst we were there.

6

Danny

15 août 2024

·

A séjourné 1 nuit

Overall the facility is dated but adequate staff polite and professional. My let down was Breakfast - as it was mid week staying local to work. The menu amazing the execution poor - waited nearly 25 min for 2 hard poached eggs on unbuttered toast with side if cold beans - we want to be up fed and out in the job - would stay agin but skip breakfast as i didnt enjoy or have the time after waiting.

10

Daniel

11 déc. 2025

·

A séjourné 1 nuit

Had a lovely stay here. Welcoming staff on arrival, clean , comfy and spacious rooms, a better than expected gym, and nice food. The rooms were cosy and had everything required, free toiletries in the bathroom which was a nice touch. The gym was great considering it was a hotel gym, lots of equipment and free weights. Didn’t use the spa but looked more than good enough and clean. Ate here for breakfast and evening meal. Wasn't a massive menu but a good selection and was enjoyable. A little longer wait between courses than preferred but was quite busy. A special mention to Wendy on reception. Very welcoming, informative and above all a lovely lady.

8

Helen

12 avr. 2024

·

A séjourné 5 nuits

Hi Lovely hotel, very quiet, room service not great as tried them 3 times but received no answer on room phone but apart from that all fabulous food delicious staff lovely

4

Clive

31 mai 2025

·

A séjourné 4 nuits

Poor service at all levels. Restricted menu and mediocre food. Room periodicall smelt of cigarette smoke, either drifting in from the window which didn't close or through the ventilation duct. Dismal.

10

Lisa

25 août 2024

·

A séjourné 1 nuit

Great stay. Staff doing their best but more would have made a better experience. The staff were all struggling to cater to the wedding and not run the bar, spa, garden etc. It was much better than I expected. Lovely room and great spa

6

Ian

3 juin 2023

·

A séjourné 3 nuits

This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.

2

herag

28 févr. 2024

·

A séjourné 2 nuits

I was there 2 days, room didn't get cleaned the staff need training as it gave me totaly wrong info. no night porter to open the door if you leave early morning to catch your flight the resurant prices not included VAT, it looks cheap but it is not when 20% on top the food portions are for kids & cost a lot

6

Andrew

19 nov. 2023

·

A séjourné 1 nuit

Unfortunately, it is the only hotel within sensible walking distance to family so we have little choice but to stay here. We've been before and had very poor experiences, so we wouldn't stay unless we had no other choice. We arrived at 13.00 and asked if we could check in. The delightfully blunt reply was 'No'. Apparently, check in is at 14.00 We set our expectations very low (in light of previous experience) to avoid disappointment. We deliberately didn't book dinner nor breakfast as these were not good previously. Just as well really, as we'd been told the dining room was fully booked. Funnily enough, when we walked past the restaurant at 19.00 on our way out to an excellent local restaurant, the dining room was very nearly empty. Whatever. The room was ok but the bathroom was tired and in need of cosmetic repairs. Also, there was an iron shaped burn mark on the carpet. If we had any other options, we wouldn't stay here and we definitely wouldn't recommend The Parkmore Hotel. If you can, find somewhere nicer, there are plenty around further out of the town.

8

martin

18 oct. 2025

·

A séjourné 6 nuits

Ideal location for my trip. Clean comfortable and the food in the restaurant was great. Great friendly staff.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour Yarm, situé dans un quartier résidentiel calme, à environ 20 minutes à pied du centre et facilement accessible en voiture ou en train.

Avis de voyageur à ce sujet

8

Matthew

24 nov. 2024

·

A séjourné 1 nuit

Comfortable hotel with good spa ( if a bit tired). Easy location for trains, economic

8

Shirley

6 juil. 2023

·

A séjourné 1 nuit

Hotel was very nice ,a great location nice walk into Yarm

10

ALISON

7 avr. 2024

·

A séjourné 2 nuits

Lovely stay in a great size family room. Swimming pool for the kids was great. Staff all friendly and very helpful (we had a visit from the tooth fairy whilst there 😊 ) Pancakes for breakfast made the kids day! Good location with car to lots of things. Would recommend.

8

christopher

8 nov. 2025

·

A séjourné 1 nuit

Clean room. Nice walk to the center of Yarm.

10

chiara

23 juin 2024

·

A séjourné 1 nuit

Second time at this hotel and I love it. It’s ideally placed in between all the places I want to visit. It’s quiet and in a residential area. The gym is better than most hotels I’ve been to, it’s a great little bonus as then after you can go and get a dip in the indoor pool. Staff is so friendly and each time I’ve been, have been trying to accommodate an early arrival. Love it and I will be back

10

Reginald

1 févr. 2024

·

A séjourné 1 nuit

Good location - quiet but pleasant 20 min walk to town centre. Easy parking. Very friendly reception. Accommodation functional but very clean, very comfortable bed & linen and a great shower ( looks new). Breakfast was an amazing feast - excellent quality full english and served by very pleasant young staff. Best all round value Ive had in years - and I have travelled a great deal !

8

martin

18 oct. 2025

·

A séjourné 6 nuits

Ideal location for my trip. Clean comfortable and the food in the restaurant was great. Great friendly staff.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La restauration est inégale : certains louent des petits-déjeuners savoureux et des dîners décents, mais d'autres signalent des menus limités, une qualité variable et un service lent ou distrait avec de longues attentes.

Avis de voyageur à ce sujet

6

Danny

15 août 2024

·

A séjourné 1 nuit

Overall the facility is dated but adequate staff polite and professional. My let down was Breakfast - as it was mid week staying local to work. The menu amazing the execution poor - waited nearly 25 min for 2 hard poached eggs on unbuttered toast with side if cold beans - we want to be up fed and out in the job - would stay agin but skip breakfast as i didnt enjoy or have the time after waiting.

10

Iain

22 déc. 2024

·

A séjourné 1 nuit

Great value stay ! Staff were super as was the cooked breakfast . That was top notch

10

Daniel

11 déc. 2025

·

A séjourné 1 nuit

Had a lovely stay here. Welcoming staff on arrival, clean , comfy and spacious rooms, a better than expected gym, and nice food. The rooms were cosy and had everything required, free toiletries in the bathroom which was a nice touch. The gym was great considering it was a hotel gym, lots of equipment and free weights. Didn’t use the spa but looked more than good enough and clean. Ate here for breakfast and evening meal. Wasn't a massive menu but a good selection and was enjoyable. A little longer wait between courses than preferred but was quite busy. A special mention to Wendy on reception. Very welcoming, informative and above all a lovely lady.

2

Chloe

17 sept. 2024

·

A séjourné 2 nuits

Room 166 is next to a staff room with a non soft close door, you are able to hear everything going on all night and the door slams every time someone enters or leaves! The window opens out onto a smoking area so the room stinks and you’re unable to get any fresh air in the room. It’s awfully pokey and the bathroom was falling apart. At breakfast you arrive and may have to wait for a table to become free as it is a very small service. They took my order and I waited half an hour watching everyone else get their food before I asked where mine was and they had forgot to put the order through. I waited another 10 minutes and then was late for our meeting.

4

Clive

31 mai 2025

·

A séjourné 4 nuits

Poor service at all levels. Restricted menu and mediocre food. Room periodicall smelt of cigarette smoke, either drifting in from the window which didn't close or through the ventilation duct. Dismal.

6

Ian

3 juin 2023

·

A séjourné 3 nuits

This is an ok Best Western. i.e. hasn't been decorated since the 80s. Biggest problem is the ridiculously slow restaurant service with more unavailable items than available. The "chef" patently can't cook anything off menu. If something you have ordered comes with an accompaniment and they don't have it, they can't offer an alternative. Couldn't even add a baked potato when they ran out of fondant potatoes. Obviously all pre packed food. Waited 45 minutes in a mostly empty restaurant for a steak. Rooms are ok, staff are friendly but let down by the corporate offering.

6

Ian

20 avr. 2025

·

A séjourné 1 nuit

Breakfast was very poor

8

Danielle

1 août 2024

·

A séjourné 1 nuit

Great hotel with a lovely spa, downstairs was very modern and clean but upstairs in the room was rather dated, small and dark. Didn't match the overall feel of the hotel. Some parts are worn and need updating/touching up. Staff were friendly and attentive. Gardens could do with a clean up too. Overall a nice stay with decent food, Ecspecially the breakfast.

6

Margaret

4 avr. 2023

·

A séjourné 2 nuits

Limited breakfast choice and toaster badly needs replaced or given good clean. Property in need of updating.

8

martin

18 oct. 2025

·

A séjourné 6 nuits

Ideal location for my trip. Clean comfortable and the food in the restaurant was great. Great friendly staff.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	123 $US
février	129 $US
mars	134 $US
avril	128 $US
mai	123 $US
juin	119 $US
juillet	125 $US
août	126 $US
septembre	128 $US
octobre	125 $US
novembre	120 $US
décembre	121 $US

di	lu	ma	me	je	ve	sa
1 $169	2 $169	3 $169	4 $169	5 $169	6 $130	7 $131
8 $130	9 $169	10 $169	11 $169	12 $169	13 $130	14 $130
15 $130	16 $169	17 $169	18 $169	19 $169	20 $132	21 $130
22 $131	23 $169	24 $169	25 $169	26 $169	27 $131	28 $130
29 $130	30 $169

Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Prix pour Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Standard, 1 lit une place, non-fumeurs

Chambre Standard, 1 lit double, non-fumeurs

Chambre Familiale, plusieurs lits, non-fumeurs

Chambre Standard, 2 lits une place, non-fumeurs

Suite, 1 lit double, non-fumeurs

Suite Junior, 1 lit double, non-fumeurs

Avis des voyageurs sur Parkmore Hotel & Leisure Club, Sure Hotel Collection by BW

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

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Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $153	22 $130	23 $118	24 $129
25 $116	26 $163	27 $168	28 $166	29 $120	30 $120	31 $132