Name: Orchid Hotel, Epsom Surrey, Sure Collection by Best Western
Address: 272 Kingston Road Epsom, Epsom and Ewell, Surrey (comté), GB
Price range: 59 $US–108 $US per night
Rating: 7.8

Ce qu'en disent des voyageurs

À l'hôtel Orchid Epsom, Sure Hotel Collection by Best Western, les voyageurs soulignent régulièrement la gentillesse et l'amabilité du personnel, des chambres généralement propres, confortables et calmes, et un bon rapport qualité-prix dans un emplacement pratique avec un parking sur place, bien que le bâtiment ressemble à un ancien établissement Premier Inn.

Les chambres sont généralement spacieuses, mais le décor et les salles de bains sont démodés, et certains clients ont signalé quelques problèmes d'entretien. La propreté est généralement acceptable, mais inégale, avec des signalements de meubles tachés, de poussière derrière les meubles, de cheveux dans les drains ou d'une légère odeur de fumée dans certaines chambres. Le petit-déjeuner est généralement une option simple en sac avec des commentaires mitigés, tandis que le pub voisin offre une alternative pratique pour les repas. Dans l'ensemble, attendez-vous à un séjour économique et sans fioritures, avec un service chaleureux et un bon rapport qualité-prix.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Un parking gratuit sur place est disponible et généralement suffisant, bien que les places puissent être limitées aux heures de pointe. Un pub/restaurant à proximité propose de la nourriture et des boissons.

Avis de voyageur à ce sujet

10

Stuart

15 janv. 2025

·

A séjourné 1 nuit

Stopped here a lot for business, staff always helpful and cheerful. Rooms a little worn but clean. Next to a pub for drink and food, but watch it doesn’t close the kitchen early, the pub wouldn’t take a order for simple meal at 8.02 pm as it had shut the kitchen at 8! Food decent. Always tight on parking when the pubs open but always managed to find a spot.

8

john

26 mai 2025

·

A séjourné 3 nuits

Friendly helpful staff, comfortable beds,very clean excellent shower. Good parking on site. Easy location will use again.

8

Keith

17 mai 2025

·

A séjourné 1 nuit

Ok for work but i believe it’s an old premier inn that hasn’t had any renovations free parking was definitely a bonus

8

Damian

6 juin 2024

·

A séjourné 2 nuits

Hotel was as expected for the price point and comfortable - parking is a bit meh with small spaces, not nice if you have a nice car and contractor vans squeezed an inch each side - this seems typical over my 3 day stay.

10

mark

6 mars 2025

·

A séjourné 1 nuit

The property was surprisingly quiet , beingbon a main thoroughfair, due to the Queen Adelade pub being betweennit and the A240. Yhe staff were v frienly and helpfil. The only downside was that the garden areas around the ample parking were neglected and left with a pole of broken pallts . But the accomodation was very good.

10

Stuart

16 mars 2025

·

A séjourné 1 nuit

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.

10

Stuart

4 mars 2025

·

A séjourné 1 nuit

Always try to stay here if working in the area, good prices and brilliant reception lady. Usually decent amount of parking. Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.

6

Ian

15 janv. 2025

·

A séjourné 1 nuit

This was a 1-night stay for work. Believe this might be an old Premier Inn. Free car parking available. I was in room 18 which was okay, just looked a bit tired (decor wise). The ensuite had new shower and tiling. The only heater was a wall heater controlled by a theromstat on the other side of the room, so until this was turned up the heat did not come on. No instructions in the room to help with this. TV was okay as was the Wifi. Bed was okay. The kitchen in the pub next to the hotel closed at 8pm (this was a Tuesday night) so check in case you can't go and get something else to eat.

10

Stuart

10 mars 2025

·

A séjourné 1 nuit

Always good, decent price, plenty of parking. Staff brilliant

10

Stuart

30 déc. 2024

·

A séjourné 1 nuit

Staff very good, friendly and helpful. Rooms ok, bathrooms could do with updating but good enough. Handy to have the pub/ restaurant next door. Parking tight when pubs open

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Propreté

De nombreux clients trouvent les chambres propres et bien présentées, mais des signalements de meubles tachés, de taches de poussière, de cheveux dans les drains, de moisissures mineures et d'odeurs occasionnelles témoignent de normes incohérentes.

Avis de voyageur à ce sujet

10

Daniel

22 sept. 2025

·

A séjourné 1 nuit

The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.

8

Helen

15 nov. 2025

·

A séjourné 1 nuit

Nice clean room and a VERY comfy bed

6

Mark

5 oct. 2024

·

A séjourné 2 nuits

This hotel is essentially a arrive, sleep and go. General condition was fine. Bed linen clean, but milk capsules out of date, torn bed base material, extremely old and marked bath tub. Our son had a separate room where the bath was better but the bed fabric was in a dire state and chair was very heavily stained. Despite low nightly rate, this was pretty awful and we will not be staying here again

6

Kate

15 avr. 2022

·

A séjourné 1 nuit

Spotless linen and room as clean as it could be given the run down state of the property. Reasonable pillows but uncomfortable saggy bed. Noise transfer from other rooms. Overpriced. Bathroom in a shocking state - clean but desperate for refurbishment.

8

Louise

29 août 2024

·

A séjourné 1 nuit

The staff on arrival were helpful and friendly. The room was a lovely airy size and clean. The room smelt of smoke so the previous guest must have smoked. I was a bit concerned that my clothes would take in the smell (we are attending a wedding) but we arrived v late so didn’t bother asking to change rooms. Some things need renewing. ie the bath is very worn.It would be handy to have sockets near the bed. Air con would be a good addition too. We had a pleasant stay.

6

James

26 sept. 2025

·

A séjourné 3 nuits

Exactly what you would expect from a budget hotel. Comfortable enough, not dirty but not immaculate, not uncomfortable but not luxury. If you’re looking for a place to get your head down for a couple of nights, it’s fine. Don’t bring your wife here for a special occasion. The pub next door is decent, with reasonably priced food and drink.

8

Kendall

8 sept. 2024

·

A séjourné 1 nuit

A good hotel, great location and staff are super friendly. Shower was clean but there was a little evidence of mould which could have managed, it was clean but that little extra would have earnt a 5 star, still great value for money

10

James

5 nov. 2025

·

A séjourné 1 nuit

Clean room. Nice and quiet. Very helpful and friendly reception staff. The property is an ex-Premier Inn by looks of it. A little dated and the repair work in room 12 on the bathroom tiles are a bit messy/shabby. But overall a comfortable and pleasant stay. Would recommend and stay again.

4

Thomas

2 juil. 2025

·

A séjourné 3 nuits

good location for Wimbledon BUT room cleaning 👎👎, hotel carpet - dirty and awkward, breakfast - simple consumed in room, coffee 🙈🙈

4

Victoria

11 juil. 2024

·

A séjourné 2 nuits

Near a pub and was handy for Wimbledon. photos absolutely catfish this hotel! had to ask for the cleaner to come in as the plug holes were full of hair however this couldn’t be done until the morning so had to shower with it there! DISGUSTING

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Chambres

Les chambres sont généralement spacieuses avec des lits confortables et sont calmes compte tenu de l'emplacement, mais le décor est démodé dans tout l'établissement.

Avis de voyageur à ce sujet

8

Rasmus

7 oct. 2024

·

A séjourné 2 nuits

Decently comfortable little hotel with very friendly staff. I stayed here as I was attending a wedding at a nearby venue. Located only a short walk from the closest station with trains to central London, but the train ride is a little longer so not really recommended if you’re only interested in activities in the city. The room was quite big with a comfortable bed, with an average decor. Bathroom was also average but was ok for my short trip. The staff was very friendly and helpful, and seemed very eager to assist me when I had question. They were definitely the high point of this location.

8

Helen

15 nov. 2025

·

A séjourné 1 nuit

Nice clean room and a VERY comfy bed

8

Kathryn

22 sept. 2024

·

A séjourné 1 nuit

Friendly check in. Quiet despite pub & busy road nearby. Just one night but very happy with experience.

8

Ros

6 juil. 2025

·

A séjourné 4 nuits

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.

8

Matthew

1 août 2025

·

A séjourné 1 nuit

Quick check in Comfy bed Bathroom dated, TV small

10

Donna

6 oct. 2024

·

A séjourné 5 nuits

Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.

6

James

26 sept. 2025

·

A séjourné 3 nuits

Exactly what you would expect from a budget hotel. Comfortable enough, not dirty but not immaculate, not uncomfortable but not luxury. If you’re looking for a place to get your head down for a couple of nights, it’s fine. Don’t bring your wife here for a special occasion. The pub next door is decent, with reasonably priced food and drink.

8

Clare

24 nov. 2025

·

A séjourné 3 nuits

Nice big room, friendly staff breakfast disappointing bap in a bag.

8

Rhodri

2 juil. 2025

·

A séjourné 2 nuits

Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.

10

James

5 nov. 2025

·

A séjourné 1 nuit

Clean room. Nice and quiet. Very helpful and friendly reception staff. The property is an ex-Premier Inn by looks of it. A little dated and the repair work in room 12 on the bathroom tiles are a bit messy/shabby. But overall a comfortable and pleasant stay. Would recommend and stay again.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est largement décrit comme aimable, accueillant et serviable, avec des enregistrements fluides. Une minorité mentionne des problèmes de paiement ou de facture et des périodes de forte affluence occasionnelles.

Avis de voyageur à ce sujet

10

Stuart

10 févr. 2025

·

A séjourné 1 nuit

Staff very good, room clean with everything needed. One issue is we never seem to get our paid invoice when checking out always seems they have a problem with login in. The guy on reception said he would email the invoice but haven’t had it yet and expect I will have to chase them, not good as we need the invoice for our VAT accounts

10

Daniel

22 sept. 2025

·

A séjourné 1 nuit

The receptionist was amazing absolutely lovely lady no hassle check in greated with a big smile hotel was clean smelt fresh no issues at all 10/10 would recommend staying here.

8

Cherie

12 avr. 2025

·

A séjourné 1 nuit

Accessibility: two blue badge parking spaces both occupied by people without blue badges despite my arrival by 3.15 and still there at 10pm. Reception staff do not take car reg numbers - why not? I am never sure why a normal bath with a hand rail is considered accessible to meet with booking requirements. Reception staff agreed they do have walk-in showers which were not offered. So I couldn’t use the bath. (I had sent direct messages to hotel prior to booking but these were not answered). Payment: I was asked to pay when I arrived before being allowed to check in as my “credit card had not gone through”. Fortunately I had my payment receipt in my phone and easily available. Not a good first impression! Cleaning: great job by cleaner - but chairs and furnishings very stained. Otherwise friendly and reasonable standard.

8

Ros

6 juil. 2025

·

A séjourné 4 nuits

The staff were warm, friendly and accommodating. The room was clean and very comfortable. The bath could do with re-lining but the shower was perfectly fine.

10

Stuart

16 mars 2025

·

A séjourné 1 nuit

Great staff and manager, always a nice welcome and will do anything to help make the stay great. Decent price, good rooms but a bit dated. Handy to have the pub/ restaurant next door.

10

Stuart

4 mars 2025

·

A séjourné 1 nuit

Always try to stay here if working in the area, good prices and brilliant reception lady. Usually decent amount of parking. Pub next door serving food but you need to check last food order times, if not there’s a garage adjacent with some food available.

10

Alan

18 mars 2025

·

A séjourné 1 nuit

Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.

10

Stuart

10 mars 2025

·

A séjourné 1 nuit

Always good, decent price, plenty of parking. Staff brilliant

10

Grygorii

2 nov. 2025

·

A séjourné 1 nuit

Lovely stay overall — the staff were incredibly welcoming and helpful. The hotel itself shows its age a bit, but the warm atmosphere more than made up for it

4

Paul

6 juil. 2024

·

A séjourné 1 nuit

The hotel is palatable for a 1 night stay only, there was carnage ot check in, a coach load of Japanese tourists staying amd all queuing out of the door to check in. The very least of my problem's! Be very carefull and check your bank statement, as I was double charged for the room and have spent the last 7 days proving and trying to get a refund from the hotel. Absolutely dire customer service dealing with their back office to prove and get my refund. AVOIUD AT ALL COSTS and save a lot of pain getting a refund that should have been made within an hour of notification.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Pratique pour Wimbledon, Epsom et les gares à proximité comme Stoneleigh, avec un accès facile aux attractions locales. Malgré sa situation sur une route principale, de nombreux clients l'ont trouvé calme.

Avis de voyageur à ce sujet

8

Nigel

2 oct. 2024

·

A séjourné 2 nuits

Bedroom was comfortable and clean with plenty of space. Bathroom was clean with over bath shower. Didn't use the Dining area as we ate at the adjacent Pub. Ideal for a short stay with easy access to all the surrounding attractions

10

Linda

9 oct. 2024

·

A séjourné 2 nuits

Just the job for visiting our friends. Easy to find in such a built up area. Nice big rooms. Breakfast easy to order and on time. Needs Bread, butter and Jam on the menu.

8

Samantha

2 nov. 2024

·

A séjourné 1 nuit

Staff were really friendly. Good stay for visiting Chessington World of Adventure.

10

Matthew

14 août 2024

·

A séjourné 2 nuits

Spent a few days here for a trip to sandown races and Hampton court palace was very convenient for a lot of attractions around that area , the room was a gd size and was clean and tidy

8

Rasmus

7 oct. 2024

·

A séjourné 2 nuits

Decently comfortable little hotel with very friendly staff. I stayed here as I was attending a wedding at a nearby venue. Located only a short walk from the closest station with trains to central London, but the train ride is a little longer so not really recommended if you’re only interested in activities in the city. The room was quite big with a comfortable bed, with an average decor. Bathroom was also average but was ok for my short trip. The staff was very friendly and helpful, and seemed very eager to assist me when I had question. They were definitely the high point of this location.

6

stephen

22 févr. 2025

·

A séjourné 1 nuit

Our stay way good as in a good location to visit our daughter and family . Parking was good at hotel and being adjacent to a pub is good although we didn’t visit on this occasion. If I could suggest some improvement then that would be better pillows as these were foam flat ones . The quilt was heavy and a high tog where like a lighter low tog . Will book again if we get the right price however very comparable to that of a premier inn

8

Kathryn

22 sept. 2024

·

A séjourné 1 nuit

Friendly check in. Quiet despite pub & busy road nearby. Just one night but very happy with experience.

10

Donna

6 oct. 2024

·

A séjourné 5 nuits

Great stay close to Stoneleigh station to get the train. Room was spacious and clean. Good value. Would definitely stay here again.

8

Rhodri

2 juil. 2025

·

A séjourné 2 nuits

Good option for Wimbledon (Tolworth station parking £4.60ish for the day and only around 17mins to Wimbledon Station and the shuttle buses). Also only about 12 mins drive to Epsom which is a nice market town. Quiet despite being close to main road. Lovely staff.

8

Richard

5 juin 2025

·

A séjourné 1 nuit

Perfectly for the location

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est généralement un simple sac à emporter, souvent considéré comme limité, les options chaudes étant généralement indisponibles. Le pub adjacent sert des repas, bien que les heures d'ouverture de la cuisine puissent être précoces et qu'il ait parfois eu des retards.

Avis de voyageur à ce sujet

10

Stuart

15 janv. 2025

·

A séjourné 1 nuit

Stopped here a lot for business, staff always helpful and cheerful. Rooms a little worn but clean. Next to a pub for drink and food, but watch it doesn’t close the kitchen early, the pub wouldn’t take a order for simple meal at 8.02 pm as it had shut the kitchen at 8! Food decent. Always tight on parking when the pubs open but always managed to find a spot.

8

Neil

21 juin 2025

·

A séjourné 1 nuit

The venue is located on a main thoroughfare and adjacent to a restaurant. The room was clean and the bathroom appeared to recently updated. There was plenty of room for up to four occupants, including a couch. The included breakfast was reasonable. Staff were quite accommodating.

8

Graham

28 juil. 2024

·

A séjourné 1 nuit

10.00 am checkout is rediculous. Breakfast in a bag very odd

2

Helen

7 juin 2025

·

A séjourné 1 nuit

It was awful. Plug in the sink wouldn’t work and therefore had to leave the water in there.paid for breakfast and it was just a bag to go! No gluten free when messaged them to say gluten free please. Rooms were extremely basic!!!! Very little in way of room amenities like tea and coffee just again your basics.

8

Clare

24 nov. 2025

·

A séjourné 3 nuits

Nice big room, friendly staff breakfast disappointing bap in a bag.

10

Alan

18 mars 2025

·

A séjourné 1 nuit

Ideal position for work appointment. Very friendly and welcoming staff. Issue with the coffee machine in the morning, meaning breakfast was late - not an issue for me as I had plenty of time but it might have been for others. Will certainly stay again.

10

Ian

8 août 2024

·

A séjourné 1 nuit

Good for one night. Just a noisy fan in a hot room though as there was no a/c. Friendly people but breakfast in a paper bag to your room was not great.

8

Mehjabin-Havva

6 sept. 2024

·

A séjourné 1 nuit

Overall very nice. Only thing is breakfast is bagged to go but Nowhere to eat it. No fresh milk only UHT. Not a big problem though.

6

Ian

15 janv. 2025

·

A séjourné 1 nuit

This was a 1-night stay for work. Believe this might be an old Premier Inn. Free car parking available. I was in room 18 which was okay, just looked a bit tired (decor wise). The ensuite had new shower and tiling. The only heater was a wall heater controlled by a theromstat on the other side of the room, so until this was turned up the heat did not come on. No instructions in the room to help with this. TV was okay as was the Wifi. Bed was okay. The kitchen in the pub next to the hotel closed at 8pm (this was a Tuesday night) so check in case you can't go and get something else to eat.

8

Barbara

7 juil. 2025

·

A séjourné 1 nuit

Great hotel would have loved a cooked breakfast before we set off on our journey home

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	75 $US
février	78 $US
mars	83 $US
avril	80 $US
mai	86 $US
juin	106 $US
juillet	115 $US
août	86 $US
septembre	86 $US
octobre	76 $US
novembre	76 $US
décembre	86 $US

di	lu	ma	me	je	ve	sa
1 $59	2 $90	3 $98	4 $97	5 $86	6 $87	7 $105
8 $60	9 $90	10 $98	11 $99	12 $85	13 $80	14 $106
15 $60	16 $90	17 $99	18 $98	19 $86	20 $80	21 $106
22 $60	23 $90	24 $99	25 $99	26 $86	27 $80	28 $105
29 $60	30 $90

Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Prix pour Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Familiale, 1 lit double, non-fumeurs (with Sofabed)

Chambre Standard, 1 lit double, accessible aux personnes à mobilité réduite, baignoire

Chambre Deluxe, 1 lit double, non-fumeurs

Chambre Deluxe, 2 lits une place, non-fumeurs

Avis des voyageurs sur Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $108	21 $99	22 $93	23 $93	24 $103
25 $69	26 $96	27 $96	28 $97	29 $86	30 $80	31 $104