Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Really easy to park and check in. Lovely room and helpful staff

Great location for what I needed doing. Adequate parking facilities. Shops for essential needs relatively close by and walkable distance to railway station for trains to London. Cleanliness was not as good as my previous overnight stay. Mirror missing in room and defective spot light. Bed a bit squeaky. The room was very spacious but I thought I could have been allocated a nicer one for a five night stay. The staff was polite and courteous enough. The breakfast on the go was slightly disappointing.

Good staff, parking etc. value for money

While comfortable, overall the place has a very institutional feel and is a little worn. Bath enamel peeling and mould in bathroom. Staff friendly and helpful. Good for a night and handy for the pi next door.

Adequate for purpose- a bed for the night. Evening reception staff was so quietly spoken it was difficult to understand her. Had to ask her to repeat information twice more clearly and loudly. The flooring in the bathroom was very ‘spongy’ indicating there may be deteriation of structure underneath the floor. There were some areas in the bedroom which were dusty/dirty, including teaspoons which obviously hadn’t been washed. A shower would have been preferable to a bath. There was no toilet paper in the bathroom, and when given a new roll at reception it was impossible to install it into the paper holder in the bathroom.