Is parking available at the hotel?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Self-serve breakfasts are available daily from 6:30 AM to 10:30 AM for a fee. The breakfast fee is approximately TWD 825 for adults and TWD 413 for children. Children aged 5 and younger eat free breakfast.

What are the check-in and check-out times?

Check-in is at 3:00 PM and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of TWD 3000 per vehicle (one-way, maximum occupancy 2) and is available 24 hours.

What accessibility features does the hotel offer for guests with disabilities?

The property features elevators, stair-free paths to the entrance, wheelchair-accessible facilities including the concierge desk, and available wheelchairs on-site.

Where is the hotel located in relation to key landmarks?

The hotel is located in the heart of New Taipei City, a 2-minute drive from Lin Family Garden and 5 minutes from Lungshan Temple. It is approximately 5 miles (8 km) from National Taiwan Democracy Memorial Hall and 7.5 miles (12.1 km) from Taipei 101.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which is accessible from 7:00 AM to 9:00 PM.

What are the hotel's policies regarding children?

Children 11 years old or younger stay free when occupying the parent or guardian's room using existing bedding.

What is the policy for extra beds or cribs?

The property offers rollaway beds for a fee of TWD 1733 per night, and advance request or confirmation is required.

Hilton Taipei Sinban - Comfortable Stay in New Taipei City

Average nightly price at Hilton Taipei Sinban by month, last 12 months (USD)
Month	Average price
January	US$156
February	US$152
March	US$172
April	US$159
May	US$155
June	US$176
July	US$141
August	US$147
September	US$141
October	US$167
November	US$200
December	US$243

What guests think

Across many reviews, Hilton Taipei Sinban stands out for spacious, modern rooms with comfortable beds and views, plus a convenient Banqiao hub location near MRT, HSR and malls that makes getting around Taipei easy for both business and leisure travelers.

Facilities like the rooftop pool draw praise for city views, but the water is unheated and the gym feels small. Experiences vary on service, dining, and upkeep, with reports of limited or poorly replenished breakfasts, occasional mold or stains and rare bedbug incidents, slow elevators and minimal lobby seating, alongside many positive stays. Expect a comfortable, well-located stay, and note that disposable toiletries are limited by policy.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Rooftop pool and skyline views are popular, though the water is unheated and often too cold; the gym is small. Guests also report slow elevators and limited lobby seating; some note no self-service laundry.

Related guest reviews

8

Tomasz

23 Nov 2023

·

Stayed 4 nights

Rooms are modern with nice views, comfortable beds and slick bathroom. Hotel has nice outdoor pool on roof and small gym. Water in the pool was very cold so could not enjoy it much. Elevators were not running well and had to wait for one to arrive for several minutes. Cleaning staff came knocking on the door even with "do not disturb" signal on. It is a nice place to stay otherwise.

8

Jake

11 Jan 2025

·

Stayed 1 night

Pool was cold.

8

KAZUYOSHI

25 Aug 2025

·

Stayed 3 nights

The rooftop pool is nice

6

INDERJIT

1 Feb 2024

·

Stayed 7 nights

Elevators are slow & always full.

10

Nikki

10 Jun 2025

·

Stayed 3 nights

Good and comfortable hotel. Location is right next to the train station. Beds are comfy, hotel is clean. The pool doesn’t have a roof so it’s hard to enjoy if it rains. Overall good stay. There is a 24hr massage place across the street and good bubble tea in the area.

10

Miwa

26 Jul 2024

·

Stayed 2 nights

屋上のプールが素晴らしかった。かなり楽しめました。

Translate

10

Patrick E

22 Sept 2024

·

Stayed 1 night

Amazing view from pool and higher rooms

10

Amy

26 Jul 2024

·

Stayed 3 nights

This was one of the nicest hotels I've ever stayed in Taiwan. The room is clean and comfortable. There is a pretty good buffet downstairs for lunch or dinner. The rooftop pool was the best part of our stay. The kids loved it. We found a lot of really good dining options and a few good shopping malls nearby. I would stay again in the future.

8

Patricia

9 Mar 2025

·

Stayed 7 nights

It is a beautiful hotel with an amazing pool EXECEPT they do not heat the pool. I booked primarily for the pool. It was so cold I could not use it.

4

Xianfeng

28 Oct 2025

·

Stayed 4 nights

There are no seats in the lobby for meetings or short-term work. No Laundry

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise overall cleanliness, but recurring complaints cite mold or stains in bathrooms and furnishings, and a few reports of bedbugs. Housekeeping thoroughness varies between stays.

Related guest reviews

6

Evelyn

25 Apr 2025

·

Stayed 3 nights

Front desk service to be improved. Towel in the room has stain on it.

6

KOTA

13 Oct 2025

·

Stayed 4 nights

バスタブに髪の毛が数本残っていた浴室蛇口類がグラグラで壊れているキャビネット類の開閉不具合総合してベットメイクは良かったが清掃面はイマイチ、設備は修繕を放置している様に感じました。

Translate

4

Kian Chun

24 May 2025

·

Stayed 9 nights

Had an issue with bed bugs. Woke up with multiple bite marks. Management did cleaning of room but still had new bites the next night. Eventually room was changed and issue settled. Quite surprised with bed bugs problem in such a well-reputed hotel. The first night manager mr Edward was reasonable and sensible with approach. Subsequently very little service recovery from Management. The interactions made me feel like Management is suggesting that the bite marks are from my day of activities outside the hotel or an allergic reaction (rather from bed bugs bites from the hotel bed). I can understand bed bugs happenings in a hotel setting, the problem handling and service recovery was just rather poor for such a branded hotel chain

4

Shih Yin

3 Aug 2024

·

Stayed 1 night

There were bedbug and the stain on the bedsheet . The table counter has stain as well. The mold over around the edge of the shower room .

10

park

19 Feb 2026

·

Stayed 6 nights

객실이 깨끗했습니다

Translate

4

Wan-Ling

18 Feb 2024

·

Stayed 2 nights

Molded shower room, fabric couch with several visible unknown stains, wooden slide door to the bathroom for stuck sometimes, cheap models hair dryer with weak power taking forever to dry the hair

10

Miao-fen

9 Dec 2023

·

Stayed 1 night

Super clean well maintained spacious comfy bed

6

CHING YI

8 Jul 2025

·

Stayed 1 night

交通便利，房間設備新，環境舒適，唯清潔可以再仔細，部分區域如Minrbar、座椅區有蜘蛛網。另外可能是環保問題，連續入住飲用水、飲料就沒有補。

Translate

4

Yang

13 Oct 2025

·

Stayed 1 night

飯店浴室很多地方有發霉，枕頭有臭味，不是一個高級飯店應有的清潔程度。

Translate

10

Pei Shin

10 Aug 2023

·

Stayed 1 night

非常舒適、安靜，餐廳也很棒！但是浴室地面殘留頭髮，牆邊縫隙有黴菌。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern and often quiet, with very comfortable beds and views from higher floors. Some note glass-walled bathrooms that reduce privacy, occasional noise near elevators, and Wi-Fi or A/C quirks.

Related guest reviews

10

Shuying

10 Aug 2025

·

Stayed 5 nights

Wi-Fi有時候連結有點問題，電梯沒有空調稍微悶了一點。前台服務很好！房間乾淨！

Translate

8

KARIN

8 Jul 2025

·

Stayed 9 nights

ヒルトン会員しかWi-Fiが使えないので、とても残念です。

Translate

10

Masato

22 Nov 2023

·

Stayed 3 nights

Very clean and stuff are very friendly. I requested a room with sunset view, and actually the room was on the west side on the top floor which was best to observe the sunset. The coffee machine in the room was very nice. We really enjoyed stay there.

10

SANGMIN

25 Jan 2026

·

Stayed 1 night

All staffs are kind and room condition is nice. King size bed is bigger than other hotel.

8

Tatsuya

9 Sept 2025

·

Stayed 4 nights

部屋で仕事をする環境ではない。テーブルは丸テーブルで照明が暗い。

Translate

8

Shiwei

7 Nov 2025

·

Stayed 1 night

房間很大

Translate

8

wai chiu

24 Mar 2025

·

Stayed 3 nights

房間在電梯旁整夜很吵不能入睡

Translate

8

Ivan

15 Oct 2024

·

Stayed 6 nights

Everything was great. My only gripe was the room temperature would reset to 25 Celsius when we returned to the room after a hot day in Taipei. Had to manually drop it back to the lowest setting at 18 Celsius. Would like to have the room cooler when entering the room

8

Yoshihisa

2 Aug 2024

·

Stayed 4 nights

トイレとシャワールームがガラス張りで丸見えである。部屋を1人で利用するならよいが，部屋を複数人で利用し，1人がシャワールームを使用中，別の1人がトイレを使いたい場合トイレを使えないという不便さがある。

Translate

10

RON

1 Mar 2025

·

Stayed 5 nights

Excellent stay for five nights. Very quiet rooms. Perfect service and very varied breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently described as friendly and helpful. However, experiences can be inconsistent, with reports of unhelpful attitudes, slow responses, luggage assistance lapses, and deposit or billing frustrations.

Related guest reviews

6

Ilia

30 Nov 2024

·

Stayed 5 nights

The service could be improved: every time I called to request something, it required multiple calls and several reminders to get it resolved.

4

KIYOYASU

27 Dec 2025

·

Stayed 1 night

クレジットカードでのデポジットは、確定してないのに、請求されました。不信感。

Translate

6

David Lac Huy

22 Jan 2023

·

Stayed 2 nights

Staffs were very rude, check in was bad attitude and rude, not a welcome word, got the key and went to room, key was not working, came down to change and not a word of apology. Went to shopping and rush to other event, ask concierge to help bring up the stuff, they put in the corridor of the room by walkway. Not a sitting area at lobby for you to sit, or wait for taxi! Not recommend if you want to bring your family vacation, bad ambience and bad staffs

8

Tin Oi

28 Oct 2025

·

Stayed 1 night

We had an amazing experience at Hilton Taipei Sinban! It is our fourth time in 3 years staying in this hotel. From the moment we arrived, the friendly and helpful staff made us feel welcome and well cared for. Every interaction was warm and professional, which truly elevated our stay. Our room was spacious, clean, and comfortable, offering a relaxing retreat after a day of exploring the city. The overall service was excellent, attentive, efficient, and thoughtful in every detail. We highly recommend Hilton Taipei Sinban to anyone visiting Taipei. It’s a perfect choice for both leisure and business travelers, and we’ll definitely be back.

10

ngocthach

5 Apr 2025

·

Stayed 1 night

Will recommend to others,staff very helpful.

4

NETTY

19 Jul 2025

·

Stayed 5 nights

I chose Hilton Taipei Sinban despite reading mixed reviews, hoping for a positive experience during our two-week stay. Upon arrival, we were welcomed by a friendly female concierge and check-in staff, and the morning housekeeping team was very polite and helpful. Initially, we felt confident in our decision until we experienced repeated issues with the night concierge, Justin C. One night, we requested three complimentary water bottles since we hadn’t asked for housekeeping. Justin brought only two, stating that each room is only allowed two bottles, even though we clearly had three guests. After some discussion, he eventually brought the third bottle. Another time, we asked for coffee and creamer. He delivered the coffee but not the creamer, and then insisted we hadn’t asked for it. Rather than resolving the issue, he dismissed our request. The most frustrating experience came on check-out day. We asked for bell boy service to help with our luggage, and Justin came to the room. We requested five more minutes to fix some things and he said he’d return, but never did. Pressed for time, we had to carry six luggages to the lobby ourselves. At check-out, Justin stood beside the front desk staff but didn’t acknowledge us or offer help. We expected a high standard of service from a Hilton property, but this stay was a disappointment. Unfortunately, we won’t be returning to Hilton Taipei Sinban in the future.

2

hyungjin

3 Jan 2025

·

Stayed 2 nights

체크인할때 대만달러로 4.000달러를 카드로 디파짓으로 승인했는데 체크아웃할때 돌려주지 않았습니다!

Translate

10

Yee Chen

30 Sept 2024

·

Stayed 3 nights

service was excellent

10

DANIEL

20 Mar 2025

·

Stayed 3 nights

Everything as expected, excellent service from Hilton, the front desk and guest services very polite and respectful, wonderful stay

8

Tonton

19 Mar 2025

·

Stayed 4 nights

The hotel was clean, convenient and nice location. After more a month stay in the hotel, the stuff who received me to check out was terrible. He had attitude. I asked me to split my payment because the stay fee were to be covered by my corporation and the service fees was supposed to be covered by myself. That stuff seemed not liking the request to split the payments and receipts. Then, I asked him to give me 2 large envelops to separate corporate and personal receipts my receipts, he said yes, I know in unfriendly way, as if I was bothering him. I felt that my long stay in that hotel was not appreciated and value. I was disappointed. I hate giving poor review, instead I ignore the review but in this case, I feel it is important to voice up as I believe stuffs in such nice hotel need to keep the high standard and be friendly from day 1 of staying of their guests until they check out. Thank you !

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient Banqiao location close to MRT, HSR and buses, with malls and eateries nearby. A few guests feel it’s farther from central Taipei or that nearby options are limited.

Related guest reviews

10

Eduard

27 Dec 2025

·

Stayed 4 nights

Room was great! Excellent location!

10

Jorge Luis

23 Jan 2026

·

Stayed 5 nights

Es un lugar muy limpio y cumplió todas nuestras expectativas. Tiene buena ubicación y definítivamente volvería.

Translate

10

Yuet Fun

2 Jan 2025

·

Stayed 5 nights

Not really at city centre but close to various transportation - high speed trains, subway and buses. Many good restaurants nearby

6

John

15 Oct 2025

·

Stayed 7 nights

I would not stay here again , the reason it had very limited things around it. The information about the area was very limited

8

Yuka

5 Apr 2025

·

台北中心部から少し離れているので移動が若干面倒でしたがホテルは快適です！隣に大きなデパートもあるので買い物も楽しめると思います。最寄り駅からは徒歩2〜3分で行けます。

Translate

8

Raymond

25 Oct 2024

·

Stayed 4 nights

not bad location, easy to go Taipei City or Airport.

10

Robin

4 Aug 2024

·

Stayed 5 nights

Great location, across from the train station with lots of shopping and dining options.

10

Sampath

16 Oct 2023

·

Stayed 3 nights

Easily accessible from Banqiao Station, beautiful new hotel.

10

Michael

7 Oct 2025

·

Stayed 5 nights

Our family had a wonderful time at this Hilton. It was clean, modern and convenient to the metro.

8

YuCheng

31 Mar 2025

·

Stayed 1 night

A hotel that you can walk from MRT over covered shelters , skyway even in the rain . There is a Mega City shopping mall 3 blocks away with food court and multiple shopping choices . This is also connected to MRT , High Speed Rail station about 2-3 blocks away . The bed is decently firm and comfortable for me and breakfast is decent . All employees are observing , polite , helpful and always say hi . I’d stay here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and buffets receive mixed feedback: some enjoy good variety and taste, while others find selection limited or poorly replenished. Overall on-site dining is acceptable but not a consistent highlight.

Related guest reviews

10

Chenpang

6 Feb 2023

·

Stayed 1 night

風景超級棒。房間有夠大有夠舒服平常我不太批評但是早餐真的感覺不太好。品項算是中等。結果服務生在我還在吃當下急著收盤子。不知道是否盤子不足？住過這麼多地方第一次遇到這樣情形

Translate

8

Li Li

4 Apr 2025

·

Stayed 1 night

We book a room for 3 people, 3 single beds. The toilet is separated from bethroom, its good as then when someone is taking shower, you still could use toilet. But I will suggest the restroom not only have washing basin but also need to have soap and towels. We have 4 meals in hotel, as they provide 20% discount for tenant, very nice food and service.

8

Onno

4 Jun 2023

·

Stayed 4 nights

The elevators are very slow. Rooms are ok, but could be a bit cleaner. The buffet restaurant was not my first choice, better to go for the restaurant on 3rd floor.

10

David and Mary

23 Dec 2025

·

Stayed 1 night

Beautiful hotel. Michelin restaurant.

10

man Shan venus

30 Jul 2025

·

Stayed 4 nights

早餐選擇豐富，味道佳，會更換菜色

Translate

6

Tanuj

2 Jul 2023

·

Stayed 2 nights

Property is good but I believe the staff is not fully equipped to handle the number of guests this hotel gets. Also I had a poor experience at check in..no bell boy etc.. also the lock of my rooms door went bad. It took md an hour to get back into my room by finally calling the supervisor, else they were like so lazy to open my rooms door. . Thank god I did not have my flight at that moment. ROOM service is mentioned 24 hrs but it is NOT. It is till 11pm only. Need to mention correct details - misleading

6

Lance

4 Feb 2025

·

Stayed 3 nights

Check in at 6.30 am no door person to assist with the luggage from the taxi,breakfast at 8 am the fruits were not replenished and also the hot ham not replenished could not have that as a choice asked for a poached egg that was also not possible,2 nd day at breakfast same problems dome of the food on offering not replenished and not available staff do not look to fill empty dishes I think more training needed for a quality hotel like the hilton

2

Esther

19 Aug 2023

·

Stayed 3 nights

Everything is lousy, unable to upgrade room. Food choices are very limited. Curtains are unable to draw.

10

RON

1 Mar 2025

·

Stayed 5 nights

Excellent stay for five nights. Very quiet rooms. Perfect service and very varied breakfast.

4

Nishitoba

2 May 2025

·

Stayed 4 nights

総評：良い点もあったが、細かい部分に不満が残ったホテル 4泊で友人と宿泊しました。到着して部屋に入った瞬間は、とてもきれいでわくわくしました。スタッフの対応も丁寧で、こちらが理解できるまでしっかり説明してくれる姿勢が好印象でした。朝食は事前予約をしていませんでしたが、1日だけ利用したい旨を伝えると、柔軟に対応してくれたのも良かったです。部屋は清掃が行き届いており、滞在中ずっと清潔でした。台湾の方針により使い捨ての歯ブラシなどは置かれていないため、持参が必要です。ホテル内でも購入可能ですが、やや割高に感じました。シャンプーやボディソープなど最低限のアメニティはあります。ミネラルウォーターは無料で、毎日補充してくれました。また、台湾ビールやコーラ、スプライトも部屋に用意されていましたが、こちらは補充はありません。屋外プールについては特に説明はありませんでしたが、メンテナンス時間以外は自由に利用できました。温水ではない点は少し残念でしたが、のんびり過ごせるスポットではありました。朝食ビュッフェは価格に対して満足度が低めでした。味が悪いわけではありませんが、期待していたほどの内容ではなく、台湾料理＋平均的な洋食という感じで、少し物足りなさを感じました。立地に関してもやや難ありです。台北駅や中山駅周辺と比べるとアクセスが不便で、板橋駅直近の他のホテルと比較しても駅から少し距離があります。周辺施設もSOGOなどの大型施設以外はあまりなく、滞在中の選択肢としてはやや乏しく感じました。ホテルに対して不満だった点もいくつかあります。まず、日本語を話せるスタッフがいなかったこと。時間帯によるのかもしれませんが、日本人宿泊者も多いであろうことを考えると、少し残念なポイントでした。また、部屋ではトイレの鍵の立て付けが悪くて驚きました。日本の同規模のホテルでは考えにくいことです。さらに、ライト、空調、テレビの質もあまり良くなく、それぞれの操作についての説明もありませんでした。部屋にガイドの類もなく、「必要なことはすべて聞いてください」というスタンスで、不親切に感じました。バーは予約制だったようですが、その説明も一切なく、結局利用しませんでした。ランドリーサービスもかなり高価で、使おうという気にはなりませんでした。最初は期待通りで満足していたのですが、滞在中に思いがけないマイナスポイントがいくつも見えてきたことで、相対的に評価が下がってしまいました。次回は別のホテルを検討すると思います。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $202	2 $205	3 $192	4 $184	5 $213	6 $317	7 $317
8 $178	9 $165	10 $226	11 $272	12 $340	13 $346	14 $451
15 $182	16 $165	17 $165	18 $234	19	20 $393	21 $367
22 $185	23 $205	24 $173	25 $173	26 $177	27 $185	28 $282
29 $185	30 $173

Hilton Taipei Sinban

Prices for Hilton Taipei Sinban

Monthly average prices

About this property

Location

Room options

Room, 2 Twin Beds (High Floor)

Room, 1 King Bed, Accessible

Family Room, 2 Queen Beds (150*200Cm)

Presidential Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Room, 1 King Bed

Premier Suite, 1 King Bed

Room, 1 King Bed (High Floor)

Family Room(High Floor), 2 Queen Beds (150*200Cm)

Room, 2 Twin Beds

Room, 3 Twin Beds

Room, 3 Twin Beds (High Floor)

Executive Room, 1 King Bed

Guest reviews of Hilton Taipei Sinban

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hilton Taipei Sinban

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23 $286	24 $296
25 $262	26 $205	27 $205	28 $261	29 $225	30 $296	31 $359