avid hotels - Odessa Northwest by IHG

This is not right. I made a reservation for the full week & when my driver showed up was told that there was no AC. She choose to find another hotel. I asked hotels.com for a refund and they would told that because it was booked as non-fundable then they would not refund the money back. You didn't list that there was no ac.

Hot water didn’t work

The elevator has been out for months. You’ll have to take the stairs good thing there is only 4 floors.

Got to the hotel at 12 am, no hot water!!! The next morning still no hot water, had to take a cold shower and get back on the road.

Building and facilities are still relatively new, rooms always clean, front desk staff always welcoming and accommodating. The only place I stay in Odessa!

The hotel was very clean. Staff very friendly. We unfortunately were assigned a room that belonged to someone else and walked into their room. Not a good situation! Once we got into our room, two lamps didn’t have light bulbs, We only got 2 towels for a family of 4. The elevator didn’t work. I didn’t feel the amount we paid was not worth the experience.

quit new

Checked in around 5 no room ready. Had to wait about 30 minutes. Got to room AC not working. Got it fixed quickly but the whole process was not good.

Room was clean but had issues with key card and door every night. Elevator wasnt working, good thing i was on 2nd floor. Had to do laundry, machine w card didnt work and they didnt have change so had to drive to movie place next door for change. One dryer didnt work

The staff were exceptionally good was clean and comfortable but our stay was not worth price! The elevators were out so had to walk

1st room they gave us keys to was not cleaned. No sheets on bed. In our next room, dirty q-tips on the floor by the bed. Floor & bathroom could have been cleaner & quality of construction on wall & tile finishes in room were poor quality. Lots of gypsum board, paint & tile mishaps. Mattress had deep use sag

Very good experience. The front desk lady was very polite and helpful. Room was cleaned and spotless.

Room was very clear, the night desk clerk was very nice. Will stay again!

Cleaning was bad in my room as well as a friend who was staying at the same time. Floor was dirty, hair in the shower, etc. Everything was clean on my previous stay though, so maybe just an off day for the cleaning staff.

Clean, nice staff, quiet room, good coffee

Building and facilities are still relatively new, rooms always clean, front desk staff always welcoming and accommodating. The only place I stay in Odessa!

Very clean and very comfortable bed would stay again in a heartbeat!!

This property is new construction. The main entrance lacked "wow" factor and was not very identifiable. Cleanliness wasnt a top proprity as there were crumbs in the foot of one of our beds and a hair/dust ball behind the door. We were supposed to have an ADA accessible room. There were grab bars in the shower, but the beds were kind of high (not very accessible) and there were no furnishings apart from a rickety office chair. In their attempts to be "modern" they didnt have a closet but rather a coat rack looking thing above a very tall "bench". It felt very sterile (without the cleanliness) like a hospital. The "furniture" or benches rather had plastic padding like patio furniture. Do not get me started on the breakfast. Where other IHG hotels have a steaming hot breakfast, we had luekwarm, pre-heated Jimmy Deans that stuck to the paper from being in a warmer for who knows how long. Whomever designed the layout does not have any idea what a kitchen's flow should feel like. The plates, utensils, & toaster were one place & there was a floating island 10-ish feet away with all of the fruit, milk, cereal, and bread/bagels/muffins. So get your plate, walk 10ft, select your bread then walk back to the toaster. Just very disorderly and chaotic with a crowd bumbling back & forth. The machine for coffee was out of order & the juice didnt seem to be installed properly as all were too strong to drink. No one was around to attend to anything including the front desk clerk. We wont stay

Bed was kinda uncomfortable to my liking . Found a vomit, stain in the hallway and the elevator was extremely dirty, and the restroom was not as clean as it should be. But overall, it's a decent place

The pictures lie lie lie about the condition of the rooms at this place. Mold in showers. Left over hair in showers from previous guest. No hot water to shower. Bathroom fan came in and now way to turn off. This place was disgusting. Walls coming apart from previous water damage. It smelled of sewage. I don’t know where these five star reviews are coming from. It’s a hotel for oil field workers who don’t expect much, and it shows.

1st room they gave us keys to was not cleaned. No sheets on bed. In our next room, dirty q-tips on the floor by the bed. Floor & bathroom could have been cleaner & quality of construction on wall & tile finishes in room were poor quality. Lots of gypsum board, paint & tile mishaps. Mattress had deep use sag

Very clean and modern. Rooms are small though.

Toilet was broken and we had to open the tank and keep fixing it. Asked for towels in the evening and morning and they still weren’t ready. Tv remote wasn’t functional.

We were put in a room where the bathroom faucet did not drain, which led to being uncomfortable brushing our teeth, washing our hands, washing our faces…

The hotel staff was very pleasant and helpful. The room was clean and comfortable. Nice tall ceilings and black out shades. The breakfast was basic self service prepackaged foods and a juice machine. Overall a very good experience at a reasonable price. The best part is the movie theater complex with a bar and arcade right next door

Like walking into an Ikea show room - very small room, lots of 'cute' cubes and hooks, no dresser, no closet, no microwave and no refrigerator---the hotel is "new" and the mirco and refer were "on order", but the room was not discounted. Breakfast not quite bearable, toilet malfunctioned, sound system in all the common areas annoying...it could not be turned off in the gym. A posted notice said complementary ear plugs...but they did not have any. on the plus side - the staff was very friendly. I will not be staying at any other "Ikea" Avid hotels.

Basic, but great staff

First floor a little loud but good area

No complaints other than it would be nice to have a microwave in the room.

The room was very comfortable, however I had to go multiple times to get my room cards to work. Also I paid a deposit and still got charge the full price on top of the deposit. Im not sure who is at fault, but I was told I’d get a refund. My biggest complaint was the breakfast. We couldn’t get juice because the machine was only shooting water. My last day the juice was there but it was extremely concentrated and way too sweet. The staff was amazing and I loved the room.

One of my best hotel stays ever! The staff was beyond accommodating! I will definitely stay here again!

Everything was good , except the customer service . He was in a bad mood and rude

Very good experience. The front desk lady was very polite and helpful. Room was cleaned and spotless.

The stay was amazing, the hotel employees are very nice and welcoming

Had to book here at the last minute and wasn’t sure what to expect. Staff was friendly, hotel was clean and quiet. Great for an overnight stay.

Building and facilities are still relatively new, rooms always clean, front desk staff always welcoming and accommodating. The only place I stay in Odessa!

The staff was exceptionally friendly. Hotel was clean and nice. I would deff stay there again. The worker named Bree was the absolute best!!

The hotel was very clean. Staff very friendly. We unfortunately were assigned a room that belonged to someone else and walked into their room. Not a good situation! Once we got into our room, two lamps didn’t have light bulbs, We only got 2 towels for a family of 4. The elevator didn’t work. I didn’t feel the amount we paid was not worth the experience.

Checked in around 5 no room ready. Had to wait about 30 minutes. Got to room AC not working. Got it fixed quickly but the whole process was not good.

My family and I traveled from afar for my daughter’s Band of America competition! We chose the hotel because it was a newer more modern hotel with modern featured amenities! Well upon arrival we discovered, The room was clean but the toilet didn’t flush, the room phone didn’t work , the TV did not allow streaming and the TV had limited Channels that took 5 minutes to change from channel to channel. They did not have extra blankets. Literally None of the advertised amenities promoted by the hotel were available! COMPLETELY FALSE ADVERTISING!! Also NO Management is onsite or available over the weekend to assist with any issues! The BEST part of the Hotel experience was the courteous Service and Bright Smiles that I received from the evening/ Night employees..Louisa, Chris and Addialisa! They were fantastic with managing my complaints and taking notes to communicate my issues to management when they arrive on Monday! Although the staff could NOT repair the toilet, phone, TV, streaming services, lack of available treats or any of the other lacking amenities; Uniquely, They did everything they could to accommodate me. They demonstrated that they understood my concerns. They each went the extra mile to make me feel validated. They were invested in the solution and made me and my family feel important while we were there. I greatly appreciated their support and the extra effort they provided! I am waiting for Hotel Management to call me

Newer property so everything was nice. Front desk staff very nice and helpful. Close to enough places to get food quickly. Breakfast was typical hotel breakfast.

Room is basic but comfortable breakfast bar ok a bit off the highway.

Had to book here at the last minute and wasn’t sure what to expect. Staff was friendly, hotel was clean and quiet. Great for an overnight stay.

Close to busy movie theatre and nice family Mexican restaurant. Clean property, nice room. Only small problem was that the soap dispenser did not work at the sink.

Parking was simple. Breakfast could have been better and I start my days very early so they could open breakfast at 5 or 5:30am

The hotel staff was very pleasant and helpful. The room was clean and comfortable. Nice tall ceilings and black out shades. The breakfast was basic self service prepackaged foods and a juice machine. Overall a very good experience at a reasonable price. The best part is the movie theater complex with a bar and arcade right next door

First floor a little loud but good area

The property was nice and did not have any issue with the hotel itself. Had EXCELLENT breakfast options, I was skeptical the first day when I seen it was a little different than the traditional breakfast area. However it was good. The room was clean and comfortable. I did go outside at night to get some items from my car and there was a coyote very close to the vehicles. I was still in the grass area but it was a little startling. However, it did not bother me and I didn't bother it. The hotel is located within walking distance to Cinergy which I did enjoy while being there. A great entertainment center for all ages!

I had never heard of Avid, so I read the reviews. One said it looked like a bunch of Ikea cubes... I thought, I like Ikea. The other review said there wasn't a fridge etc... It sounded like they stayed right after it was opened, surely that is completely fixed. My room was clean, comfortable, the location was perfect near my job, food and gas. I will make this my home base everytime I am in the area.

For a rate over 100.00 a night the Breakfast was very poor. Maybe a HOT breakfast would be nice. Sandwichs were soggy. Bread was hard. Half banana was bad. If the rate was under 70.00 a night then i would accept this Breakfast. So if your paying over 100 a night at least a HoT BREAKFAST WOULD BE NICE

The breakfast was wonderful. The value cannot be beat!

Great for a 1-night stay. The free breakfast left much to be desired and had minimal selection. The price was reasonable and the the rour oom and hotel was clean. We just missed a waide arrangement of breakfast options.

Basic and to the point but the staff was friendly and helpful, the beds were comfortable and the room was clean. The toilet paper holder was the back of the toilet and it’s over it’s designed for basics not luxury but we would stay here again. The breakfast wasn’t fancy but it was ample and served its purpose.

The hotel staff was very pleasant and helpful. The room was clean and comfortable. Nice tall ceilings and black out shades. The breakfast was basic self service prepackaged foods and a juice machine. Overall a very good experience at a reasonable price. The best part is the movie theater complex with a bar and arcade right next door

Barely any breakfast

The property was nice and did not have any issue with the hotel itself. Had EXCELLENT breakfast options, I was skeptical the first day when I seen it was a little different than the traditional breakfast area. However it was good. The room was clean and comfortable. I did go outside at night to get some items from my car and there was a coyote very close to the vehicles. I was still in the grass area but it was a little startling. However, it did not bother me and I didn't bother it. The hotel is located within walking distance to Cinergy which I did enjoy while being there. A great entertainment center for all ages!

The room was very comfortable, however I had to go multiple times to get my room cards to work. Also I paid a deposit and still got charge the full price on top of the deposit. Im not sure who is at fault, but I was told I’d get a refund. My biggest complaint was the breakfast. We couldn’t get juice because the machine was only shooting water. My last day the juice was there but it was extremely concentrated and way too sweet. The staff was amazing and I loved the room.

I thought there would be hot breakfast

Enjoyed our stay. Could increase the breakfast options, but the coffee was excellent!