Meritas Countryside Resort Lonavala

Received one out of two rooms on time. Second room was delayed by 45-min and then found out the bathroom was not cleaned at all with urine smell permeating through the room. After booking experience was also not optimal. Received several messages from property manager asking for 50% upfront payment inspite of booking for payment at time of checking. Could not reach property at the number listed at the Expedia booking site or the one in the email from property manager for clarification. Breakfast choice was also not of great quality.

Stay was Ok Room size was small than mentioned in description Food was good.

Very good hotel at a reasonable price. Everything was perfect. Just the breakfast could have been a bit better

It is a small resort, with limited facilities. Next to the entrance, you could see other residential buildings. The location and surrounding environment are not so attractive. It is over rated on the app, not worth for the price paid. It should be rated 1 star hotel. The hotel room size is adequate. The bathroom is maintained clean but the condition is old and have unpleasant smells due to poor ventilation. The room is not sound proof, can hear the voice and music from other’s room guests. During the night of staying, the guests downstairs was playing music loudly until midnight, and no control by the resort staff, even after I make a complaint call. The front desk service was slow, and making mistake of not photocopying the right documents from my passport when doing check in. Need to re-do the check in. The wifi of the room was poor if far from the reception area. Luckily I was able to change to another room which near to reception area after my request. The food at restaurants was acceptable, although the fruit looked not fresh. The staff of restaurant was very helpful, prepared the packed breakfast very early in the morning as we had to leave early.

101 need to fix nub in bathroom. We went late check in around 1 am so we requested to change room but that time they don't have other rooms but i don't think they dont we had bad responses that your not getting refund or you cant have other room aswell..anyway it was late and i don't wanna bother my family members at that late night and i settle . Well end of the day its not what i was expecting from this Hotel.. but room are dissent .2star just because of that