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ILLUSION XPRESS Downtown Playa

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ILLUSION XPRESS Downtown Playa - Værelse

ILLUSION XPRESS Downtown Playa - Værelse

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ILLUSION XPRESS Downtown Playa - Reception

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From

38 US$

/nat

Om dette overnatningssted

Fra en terrasse kan du nyde den skønne udsigt, eller du kan nyde godt af rekreative faciliteter, såsom en udendørs pool. Andre faciliteter på dette hotel inkluderer gratis trådløs internetadgang og concierge-tjenester.

Parkering
Gratis wi-fi
Casino
Elevator
Sikkerhedsboks
Opbevaring af bagage

Lokation

Calle 6 entre Avenida 15 y Avenida 20, Playa del Carmen Centrum, Playa del Carmen, Quintana Roo, Mexico

Mercado Playa del Carmen (0.1 mil)

Chabad Playa del Carmen (0.1 mil)

Central Plads (0.1 mil)

Quinta Avenida (0.2 mil)

Riviera Gran Casino (0.2 mil)

3D Museum of Wonders (0.2 mil)

Flere oplysninger om lokationen

Værelsesmuligheder

7

Deluxe-dobbeltværelse

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Privat badeværelse

7

Standardværelse med 2 enkeltsenge

Værelsesoplysninger

2 Enkeltsenge

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Privat badeværelse

7

Deluxe-værelse til 4 personer

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

og

1 Dobbeltseng

Sover 4

Klimaanlæg

Wi-Fi (Gratis)

Privat badeværelse

9

Dobbeltværelse - havudsigt

Værelsesoplysninger

1 Ekstra Stor Dobbeltseng

Sover 2

Klimaanlæg

Wi-Fi (Gratis)

Privat badeværelse

Terasse

Gæsteanmeldelser af ILLUSION XPRESS Downtown Playa

7.8

God

Baseret på 813 verificerede anmeldelser

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Illusion Xpress (Attraction Hotel Deluxe) er et enkelt, prisvenligt sted, hvor mange gæster roser det hjælpsomme personale og generelt rene værelser, selvom komfort, vedligeholdelse og visse faciliteter kan variere fra ophold til ophold.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

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Hvad siger gæsterne

Illusion Xpress (Attraction Hotel Deluxe) er et enkelt, prisvenligt sted, hvor mange gæster roser det hjælpsomme personale og generelt rene værelser, selvom komfort, vedligeholdelse og visse faciliteter kan variere fra ophold til ophold.

Beliggenheden er central og i gåafstand til Fifth Avenue og stranden, men det ligger ikke direkte ved stranden, og nattelivet i nærheden kan give en del støj. Faciliteterne er basale: en lille tagpool er sommetider lukket eller dårligt vedligeholdt, der forekommer elevatorudfald, og der er ingen parkering på stedet. Morgenmad er inkluderet uden for hotellet med blandet kvalitet og portionsstørrelser. Overordnet set kan man forvente en basal, bekvem base for udforskning snarere end et hotel med fuld service.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Faciliteterne er basale. Tagpoolen er lille og sommetider lukket eller dårligt vedligeholdt, der forekommer elevatorudfald, og der er ingen parkering på stedet.

Relaterede gæsteanmeldelser

4

MASOUMEH

9. mar. 2024

·

Overnattede 5 nætter

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

8

Senén David

11. nov. 2024

·

Overnattede 3 nætter

The elevator wasnt working so you had to use the stairs with the baggage for going to the room. For spleep and staty close to the main areas in Ciudad del Carmen is not bad.

The elevator wasnt working so you had to use the stairs with the baggage for going to the room. For spleep and staty close to the main areas in Ciudad del Carmen is not bad.

6

Amanda Rose

24. jun. 2025

·

Overnattede 1 nat

My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use.

My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use.

10

Oscar de leon

14. jun. 2023

·

Overnattede 4 nætter

Pool was too small…

Pool was too small…

4

Adrian

7. aug. 2025

·

Overnattede 5 nætter

Detalles en los baños, la alberca no funcionaba, cobros no esperados

Detalles en los baños, la alberca no funcionaba, cobros no esperados

4

Ronald

4. dec. 2023

·

Overnattede 21 nætter

We booked 21 nights thru Expedia. The pool is absolutely terrible and unsafe for anyone with any mobility issues, after 5 nights we found a new location and checked out. The hotel will not reply to Expedia or ourselves and we sent 2 messages to the President of BFH Hotel chain. No response to any of messages. Overall the hotel isn’t too bad but the fact that they won’t reply is really annoying. We paid for 21 nights, stayed for 5 and want a refund for 16 nights due to my wife not being able to access or get out of the pool..

We booked 21 nights thru Expedia. The pool is absolutely terrible and unsafe for anyone with any mobility issues, after 5 nights we found a new location and checked out. The hotel will not reply to Expedia or ourselves and we sent 2 messages to the President of BFH Hotel chain. No response to any of messages. Overall the hotel isn’t too bad but the fact that they won’t reply is really annoying. We paid for 21 nights, stayed for 5 and want a refund for 16 nights due to my wife not being able to access or get out of the pool..

10

Miguel

20. aug. 2024

·

Overnattede 6 nætter

Todo super , lo único malo que el elevador no funcionaba

Todo super , lo único malo que el elevador no funcionaba

6

brenda isabel

16. jun. 2023

·

Overnattede 3 nætter

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

8

Scotty

10. feb. 2025

·

Overnattede 7 nætter

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.

8

maribel

6. jun. 2023

·

Overnattede 1 nat

exccelente ubicacion, el unico detalle es que no tiene estacionamiento y que el servicio del restaurante epazote es pesimo el hotel en general muy bonito

exccelente ubicacion, el unico detalle es que no tiene estacionamiento y que el servicio del restaurante epazote es pesimo el hotel en general muy bonito

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Mange gæster finder værelserne rene, men rengøringen er inkonsekvent. Håndklæder og sengetøj er sommetider slidte og bliver ikke skiftet under opholdet, og enkelte rapporter nævner lugt eller dårligt rengjorte badeværelser.

Relaterede gæsteanmeldelser

2

Amar

5. nov. 2023

·

Overnattede 7 nætter

So disgusting. Water smells like feces, enjoy not showering properly. So outdated. Room was so dirty and pillows covered in strangers hair. Not as advertised. No one speaks English. Would give zero stars if I could.

So disgusting. Water smells like feces, enjoy not showering properly. So outdated. Room was so dirty and pillows covered in strangers hair. Not as advertised. No one speaks English. Would give zero stars if I could.

2

Sergio

1. jan. 2024

·

Overnattede 3 nætter

Habitaciones poco higiénicas

Habitaciones poco higiénicas

4

Salvador

27. jan. 2024

·

Overnattede 7 nætter

Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.

Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.

8

Veroonica

20. dec. 2024

·

Overnattede 2 nætter

Si llevan carro pregunten antes dónde pueden dejarlo. Todo bien pero las toallas no las cambian durante la estancia

Si llevan carro pregunten antes dónde pueden dejarlo. Todo bien pero las toallas no las cambian durante la estancia

8

Rory

19. okt. 2025

·

Overnattede 5 nætter

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

8

Maria

28. dec. 2025

·

Overnattede 3 nætter

Great customer service and the room was very clean

Great customer service and the room was very clean

2

Fernanda

21. dec. 2023

·

Overnattede 4 nætter

Las fotos que publican se ven muy lindas comparado con la realidad, es sucio, tiene olor feo, los baños de las habitaciones no parece que los lavaran pues huelen a orines, la cama con un colchón super duro, el control remoto de la TV no funcionó, durante nuestra estadía no hubo agua ni para bañarse, mucho menos para beber, mucho ruido de taladro y música hasta altas horas de la noche, el administrador no gestiona ni resuelve y tiene una actitud pésima. No lo recomiendo.

Las fotos que publican se ven muy lindas comparado con la realidad, es sucio, tiene olor feo, los baños de las habitaciones no parece que los lavaran pues huelen a orines, la cama con un colchón super duro, el control remoto de la TV no funcionó, durante nuestra estadía no hubo agua ni para bañarse, mucho menos para beber, mucho ruido de taladro y música hasta altas horas de la noche, el administrador no gestiona ni resuelve y tiene una actitud pésima. No lo recomiendo.

6

Minerva

2. jul. 2024

·

Overnattede 1 nat

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

6

Virginia

8. aug. 2025

·

Overnattede 4 nætter

pero se notaba que están bastante gastadas y no las cambian con frecuencia. Las sábanas sí estaban en buen estado. En resumen, lo elegiría solo por la ubicación y la atención del personal; el resto no me pareció tan bueno.

pero se notaba que están bastante gastadas y no las cambian con frecuencia. Las sábanas sí estaban en buen estado. En resumen, lo elegiría solo por la ubicación y la atención del personal; el resto no me pareció tan bueno.

6

Faviana Suzie

27. jul. 2024

·

Overnattede 9 nætter

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

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Værelser

Værelserne er enkle med varierende komfort: flere nævner meget faste madrasser, lejlighedsvise problemer med varmt vand eller aircondition og ustabil Wi-Fi. Støj fra nærliggende klubber, gader og haner er en almindelig klage; nogle værelser føles mørke eller mangler udsigt.

Relaterede gæsteanmeldelser

4

Raul

13. jul. 2024

·

Overnattede 7 nætter

No hot water

No hot water

8

Rory

19. okt. 2025

·

Overnattede 5 nætter

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

4

Bruce

23. dec. 2023

·

Overnattede 12 nætter

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

6

Michael

3. maj 2024

·

Overnattede 1 nat

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.

6

Zachary

22. jan. 2024

·

Overnattede 1 nat

Shower was cold and ac didnt really work but it was clean and nice

Shower was cold and ac didnt really work but it was clean and nice

6

Seilan

15. jul. 2024

·

Overnattede 2 nætter

Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.

Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.

2

Oscar

25. dec. 2025

·

Overnattede 1 nat

Fue horrible experiencia el ruido que hace el compresor de aire acondicionado industrial que tienen dentro del hotel a un lado de las habitaciones. No se puede descansar además que el colchón es del estilo duro como cemento, la luz del baño no es independiente a la habitación así que si vas al baño se despierta la persona con quien vas

Fue horrible experiencia el ruido que hace el compresor de aire acondicionado industrial que tienen dentro del hotel a un lado de las habitaciones. No se puede descansar además que el colchón es del estilo duro como cemento, la luz del baño no es independiente a la habitación así que si vas al baño se despierta la persona con quien vas

8

Cláudia

27. apr. 2025

·

Overnattede 3 nætter

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

8

nelson

22. apr. 2025

·

Overnattede 1 nat

To dark my room

To dark my room

4

Martin

29. maj 2024

·

Overnattede 2 nætter

Wifi never was avaliable, concierge doesnt give solutions to muy questions

Wifi never was avaliable, concierge doesnt give solutions to muy questions

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AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Personalet beskrives ofte som venligt og hjælpsomt. Men reaktionen på problemer og anmodninger kan være langsom eller utilfredsstillende, og der er bemærkninger om begrænsede forsyninger samt problemer med refusion eller information.

Relaterede gæsteanmeldelser

2

brenda

4. nov. 2024

·

Overnattede 1 nat

Pésimo servicio, no cumplen con lo que dicen . No alcanzamos desayuno , bueno vafe y oan que es lo unico que dan, nuestra tv no tenia señal

Pésimo servicio, no cumplen con lo que dicen . No alcanzamos desayuno , bueno vafe y oan que es lo unico que dan, nuestra tv no tenia señal

10

Diana

8. nov. 2023

·

Overnattede 1 nat

Mi primera impresion al llegar y antes de las 3 que es el chek in es que segun la habitacion que tenia estaba fallando el AC y que me iban a cambiar de hotel. Despes de un rato y al preguntar sobre la devolucion del pago x no querer el cambio a otro hotel ya fue que siempre si me podria quedar en el hotel "si queria", como que si queria?? Pues ahi reserve a donde mas me iba a ir!!. La unica forma de estacionarse es pagando aunque sea enfrente del hotel, ahi en la zona solo cuentan con parquimetros. El desayuno que esta incluido no es en el hotel es fuera en un restaurante, no me toco ir. Asi que no se la distacion y si es bueno.

Mi primera impresion al llegar y antes de las 3 que es el chek in es que segun la habitacion que tenia estaba fallando el AC y que me iban a cambiar de hotel. Despes de un rato y al preguntar sobre la devolucion del pago x no querer el cambio a otro hotel ya fue que siempre si me podria quedar en el hotel "si queria", como que si queria?? Pues ahi reserve a donde mas me iba a ir!!. La unica forma de estacionarse es pagando aunque sea enfrente del hotel, ahi en la zona solo cuentan con parquimetros. El desayuno que esta incluido no es en el hotel es fuera en un restaurante, no me toco ir. Asi que no se la distacion y si es bueno.

4

Bruce

23. dec. 2023

·

Overnattede 12 nætter

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

8

Maria

28. dec. 2025

·

Overnattede 3 nætter

Great customer service and the room was very clean

Great customer service and the room was very clean

10

Stephanie

28. aug. 2022

·

Overnattede 5 nætter

My mom and I loved this hotel! First and foremost the staff are so sweet, friendly, and helpful. The location is amazing, just within minutes walking distance of the beach, the bus stop, and so many dining and shopping locations. The hotel is clean, with breakfast included, a pool, beautiful rooftop views, and spacious rooms. Because of the location and proximity to other hotels, it did get noisy at night with the next door hotel having pool parties through the night. I was able to sleep through it, but I understand some people like it to be more quiet at night. The only drawbacks I experienced on my stay were the shower head and lack of a microwave. The shower head sprayed water everywhere else but on me. There is a refrigerator which was great to keep water cold overnight but no microwave to heat up leftovers. The hotel room is also controlled by the room key so the electricity only works when the key is inserted in the room. Therefore, if you’re out for extended amounts of time, everything in the refrigerator will get hot. The good outweighed my minor issues and I would 100% stay again and recommend it to my family and friends!

My mom and I loved this hotel! First and foremost the staff are so sweet, friendly, and helpful. The location is amazing, just within minutes walking distance of the beach, the bus stop, and so many dining and shopping locations. The hotel is clean, with breakfast included, a pool, beautiful rooftop views, and spacious rooms. Because of the location and proximity to other hotels, it did get noisy at night with the next door hotel having pool parties through the night. I was able to sleep through it, but I understand some people like it to be more quiet at night. The only drawbacks I experienced on my stay were the shower head and lack of a microwave. The shower head sprayed water everywhere else but on me. There is a refrigerator which was great to keep water cold overnight but no microwave to heat up leftovers. The hotel room is also controlled by the room key so the electricity only works when the key is inserted in the room. Therefore, if you’re out for extended amounts of time, everything in the refrigerator will get hot. The good outweighed my minor issues and I would 100% stay again and recommend it to my family and friends!

10

Steve

21. aug. 2023

·

Overnattede 5 nætter

The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez

The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez

2

NICK

26. feb. 2024

·

Overnattede 3 nætter

My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,

My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,

10

Levi

10. okt. 2025

·

Overnattede 5 nætter

Friendly staff

Friendly staff

10

Bouchra

12. aug. 2025

·

Overnattede 6 nætter

Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia

Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia

6

Faviana Suzie

27. jul. 2024

·

Overnattede 9 nætter

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

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Lokation

Central beliggenhed i gåafstand til Fifth Avenue og stranden. Ikke direkte ved stranden, og nattelivet i nærheden kan give støj om natten.

Relaterede gæsteanmeldelser

4

Luis Alberto

10. aug. 2024

·

Overnattede 4 nætter

No deben publicarse fotos a pie de playa con camastro si no existe y elevador no funciona y es nescesario, ya que mi mamá tiene 84 años, el desayuno incluido muy malo ya que solo era café y pan tostado, el cual no quise y pagué desayuno, pagué 4 noches, pero solo ocupamos una, ya que nos cambiamos de hotel al día siguiente, perdiendo 3 noches, y por este misma página de expedía compré en el hotel The Carmen que está apie de playa, ojalá y pudieran reembolsar las 3 noches que no ocupamos.ya que la información del hotel no coincide con las instalaciones.

No deben publicarse fotos a pie de playa con camastro si no existe y elevador no funciona y es nescesario, ya que mi mamá tiene 84 años, el desayuno incluido muy malo ya que solo era café y pan tostado, el cual no quise y pagué desayuno, pagué 4 noches, pero solo ocupamos una, ya que nos cambiamos de hotel al día siguiente, perdiendo 3 noches, y por este misma página de expedía compré en el hotel The Carmen que está apie de playa, ojalá y pudieran reembolsar las 3 noches que no ocupamos.ya que la información del hotel no coincide con las instalaciones.

10

Adriana

31. jan. 2024

·

Overnattede 3 nætter

Great place near everything

Great place near everything

10

James

5. apr. 2025

·

Overnattede 8 nætter

Great place to stay, excellent location. Very clean, friendly staff. Will stay again

Great place to stay, excellent location. Very clean, friendly staff. Will stay again

8

Glorily

11. nov. 2023

·

Overnattede 1 nat

Hotel has a convenient location

Hotel has a convenient location

10

Veronica

24. dec. 2025

·

Overnattede 3 nætter

Excelente ubicación

Excelente ubicación

8

Aubree

11. jan. 2024

·

Overnattede 1 nat

This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.

This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.

6

Minerva

2. jul. 2024

·

Overnattede 1 nat

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

8

Cláudia

27. apr. 2025

·

Overnattede 3 nætter

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

10

Keith

13. sep. 2023

·

Overnattede 4 nætter

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.

8

Maria Gabriela Mejía

28. dec. 2024

·

Overnattede 7 nætter

Property was conveniently located close to beach and walking distance to tourist attractions.

Property was conveniently located close to beach and walking distance to tourist attractions.

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Spisning

Morgenmad er inkluderet, men serveres uden for hotellet et par blokke væk. Kvaliteten og portionsstørrelserne varierer fra simpel kaffe og toast til mere komplette anretninger, og servicen kan være langsom.

Relaterede gæsteanmeldelser

10

Sofia

1. jan. 2026

·

Overnattede 2 nætter

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.

4

MASOUMEH

9. mar. 2024

·

Overnattede 5 nætter

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

8

Mélissa

25. apr. 2024

·

Overnattede 7 nætter

It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for.

It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for.

8

Rory

19. okt. 2025

·

Overnattede 5 nætter

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

8

jenny

17. okt. 2023

·

Overnattede 5 nætter

Excelente servicio del personal de recepcion . Los desayunos mala calidad.

Excelente servicio del personal de recepcion . Los desayunos mala calidad.

6

brenda isabel

16. jun. 2023

·

Overnattede 3 nætter

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

6

Minerva

2. jul. 2024

·

Overnattede 1 nat

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

10

Merwie

12. mar. 2024

·

Overnattede 6 nætter

For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected.

For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected.

10

Veronica

6. jul. 2024

·

Overnattede 9 nætter

Excelente ubicación del hotel , solo que la desayuno de que está incluido no me agradó..( solo es pan y café )) Anteriormente era un desayuno completo ..

Excelente ubicación del hotel , solo que la desayuno de que está incluido no me agradó..( solo es pan y café )) Anteriormente era un desayuno completo ..

2

Karla Marina Limon

12. feb. 2025

·

Overnattede 7 nætter

El elevador no funciona, ponen medio papel de baño el agua está fría, hacen trabajos de reparación de madrugada, el desayuno es terrible son sándwich de atún o jamón pero súper delgado el jamón el pan duro y el queso terrible, son muy lentos incluso para entregar la habitación, la alberca está muy sucia y en el último piso y como no funciona el elevador ps es pecimo la alberca está muy chiquita, la llave de la habitación es solo una así q cuando la retiras se apaga el frigobar, de nada sirve, nunca hay internet, los televisores son marca Sansui, así q no permite descargar solo Netflix el YouTube no lo reproduce aparte del internet q se va y viene y es lento, las camas están muy sucias, y duras son incómodas, escuché varias personas quejándose de lo mismo, en pocas palabras una muy mala experiencia

El elevador no funciona, ponen medio papel de baño el agua está fría, hacen trabajos de reparación de madrugada, el desayuno es terrible son sándwich de atún o jamón pero súper delgado el jamón el pan duro y el queso terrible, son muy lentos incluso para entregar la habitación, la alberca está muy sucia y en el último piso y como no funciona el elevador ps es pecimo la alberca está muy chiquita, la llave de la habitación es solo una así q cuando la retiras se apaga el frigobar, de nada sirve, nunca hay internet, los televisores son marca Sansui, así q no permite descargar solo Netflix el YouTube no lo reproduce aparte del internet q se va y viene y es lento, las camas están muy sucias, y duras son incómodas, escuché varias personas quejándose de lo mismo, en pocas palabras una muy mala experiencia

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8

Esme

29. apr. 2026

·

Overnattede 3 nætter

Muy buen trato del personal

Muy buen trato del personal

10

Manuel

26. apr. 2026

·

Overnattede 6 nætter

Super personnel, grande chambre propre 👌. bien placé pour la plage à 400 m.

Super personnel, grande chambre propre 👌. bien placé pour la plage à 400 m.

4

Kay

23. apr. 2026

·

Overnattede 1 nat

Although there was supposedly a breakfast nothing was provided. The room was relatively clean. Strangely there were no blankets. The location of the hotel was initially difficult to find as there was no signage. On the whole the location was not too bad only a couple of blocks from major roads and a local ‘restaurant’ to be able to get a breakfast! Didn’t spend a lot of time at hotel as it was more of ‘base’ room.

Although there was supposedly a breakfast nothing was provided. The room was relatively clean. Strangely there were no blankets. The location of the hotel was initially difficult to find as there was no signage. On the whole the location was not too bad only a couple of blocks from major roads and a local ‘restaurant’ to be able to get a breakfast! Didn’t spend a lot of time at hotel as it was more of ‘base’ room.

6

Sergio

21. apr. 2026

·

Overnattede 1 nat

Clean, comfortable, and well-located—great for a short stay. The staff are friendly and welcoming. Downsides include very limited TV options and a below-average breakfast. Overall, a decent choice for a quick night.

Clean, comfortable, and well-located—great for a short stay. The staff are friendly and welcoming. Downsides include very limited TV options and a below-average breakfast. Overall, a decent choice for a quick night.

10

Philip R.

17. apr. 2026

·

Overnattede 5 nætter

It would be nice if all of the staff can understand English.

It would be nice if all of the staff can understand English.

Overnatningsstedets retninglinjer

Indtjekningsanvisninger

Alt hvad du behøver at vide for et problemfrit check-in.

Indtjekning

Udtjekning

Fra 15:00 til 00:00

Før 12:00

Godt at vide

Yderligere politikker og oplysninger om denne ejendom.

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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet

Priser for kommende datoer

september 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $38	19 $32
20 $32	21 $32	22 $32	23 $32	24	25	26
27 $31	28 $33	29 $33	30 $40

oktober 2026

Billigere

Dyrere

Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.

Priser i USD for 2 gæster opdateres dagligt.

Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, mindst 24 timer før du ankommer, for at arrangere indtjekning. Gæster bedes om at give overnatningsstedet et kopi af deres pas inden ankomst. Kontakt venligst overnatningsstedet via kontaktoplysningerne i reservationsbekræftelsen, hvis du planlægger at ankomme efter kl. 12.00. Gæster skal kontakte overnatningsstedet på forhånd for at få indtjekningsinstruktioner. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer. Gæster, der har booket prisplaner med morgenmad inkluderet, får morgenmaden i en pakke til at tage med. Dette overnatningssteds strandklub ligger 550 meter væk.

Indtjekning skal udføres af en person, på mindst 18 år.

Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
Dette overnatningssted accepterer kreditkort, debetkort og kontanter
Betaling uden kontanter er tilgængelig
Fester og events for grupper er strengt forbudt på stedet
Langvarige ophold godtages
Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker, røgalarm, vinduesikring og udendørsbelysning
Bemærk venligst, at kulturelle normer og gæstepolitik varierer afhængigt af land og overnatningssted. De angivne politikker kommer fra overnatningsstedet

Poolen er tilgængelig fra kl. 08.00 til kl. 22.00.
Ét barn, i alderen 8 år eller derunder, kan overnatte gratis på forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
Kun registrerede gæster kan opholde sig på værelserne.
Ingen kæledyr er tilladt på hotellet. Dette gælder også servicedyr som f.eks. førerhunde.
Der serveres ikke alkohol på dette overnatningssted.
Der er mulighed for kontaktløs betaling for alle transaktioner.

Gebyr for nærliggende parkering: 120 MXN pr. dag
Tidlig indtjekning er mulig mod et gebyr (afhænger af tilgængelighed)
Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Der er mulighed for rengøring mod et ekstra tillægsgebyr

Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.