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ILLUSION XPRESS Downtown Playa

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ILLUSION XPRESS Downtown Playa - Image 1

ILLUSION XPRESS Downtown Playa - Habitación

ILLUSION XPRESS Downtown Playa - Habitación

ILLUSION XPRESS Downtown Playa - Vistas desde la habitación

ILLUSION XPRESS Downtown Playa - Recepción

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Con una piscina al aire libre y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Tienes también una terraza donde sentarte a contemplar el paisaje. Encontrarás también conexión a Internet wifi grati...

Aparcamiento
WiFi gratuito
Casino
Ascensor
Caja fuerte
Consigna de equipajes

Ubicación

Calle 6 entre Avenida 15 y Avenida 20, Centro de Playa del Carmen, Playa del Carmen, Estado de Quintana Roo, México

Mercado Playa del Carmen (0.1 millas)

Chabad de Playa del Carmen (0.1 millas)

Plaza central (0.1 millas)

Quinta Avenida (0.2 millas)

Riviera Gran Casino (0.2 millas)

3D Museum of Wonders (0.2 millas)

Más información sobre la ubicación

Opciones de habitación

7

Habitación Deluxe doble

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

7

Habitación estándar con 2 camas individuales

Detalles de la oferta

2 Camas Individuales

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

7

Habitación cuádruple Deluxe

Detalles de la oferta

1 Cama Doble Extragrande

y

1 Cama Doble

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

9

Habitación doble, vistas al mar

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Aire acondicionado

Conexión Wi-Fi (gratuita)

Baño privado

Patio

Reseñas de los huéspedes sobre ILLUSION XPRESS Downtown Playa

7.8

Bueno

Basado en 813 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Illusion Xpress (Attraction Hotel Deluxe) es un alojamiento sencillo y económico que muchos huéspedes elogian por su personal amable y habitaciones generalmente limpias, aunque la comodidad, el mantenimiento y algunos servicios pueden ser inconsistentes según la estancia.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

Illusion Xpress (Attraction Hotel Deluxe) es un alojamiento sencillo y económico que muchos huéspedes elogian por su personal amable y habitaciones generalmente limpias, aunque la comodidad, el mantenimiento y algunos servicios pueden ser inconsistentes según la estancia.

La ubicación es céntrica y permite llegar caminando a la Quinta Avenida y a la playa, pero no está frente a la playa y la vida nocturna cercana puede generar mucho ruido. Las instalaciones son básicas: una pequeña piscina en la azotea a veces está cerrada o no se mantiene bien, los ascensores a veces se averían y no hay aparcamiento en el lugar. El desayuno está incluido fuera del hotel, con una calidad y raciones variables. En general, espere una base básica y conveniente para explorar en lugar de un complejo turístico con todos los servicios.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Las instalaciones son básicas. La piscina de la azotea es pequeña y a veces está cerrada o no se mantiene bien, los ascensores a veces se averían y no hay aparcamiento en el lugar.

Reseñas de huéspedes relacionadas

4

MASOUMEH

9 mar 2024

·

Se alojó 5 noches

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

8

Senén David

11 nov 2024

·

Se alojó 3 noches

The elevator wasnt working so you had to use the stairs with the baggage for going to the room. For spleep and staty close to the main areas in Ciudad del Carmen is not bad.

The elevator wasnt working so you had to use the stairs with the baggage for going to the room. For spleep and staty close to the main areas in Ciudad del Carmen is not bad.

6

Amanda Rose

24 jun 2025

·

Se alojó 1 noche

My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use.

My condo was under renovations for the pool this week so I was looking for somewhere nice to stay for the night that had a pool. Upon checking in I went to the rooftop pool to realize there’s no water in the pool and that it was in fact also under maintenance this is very disappointing and I checked out immediately I Feel like I wasted my money. You should be letting people know before they book that the pool is not in use.

10

Oscar de leon

14 jun 2023

·

Se alojó 4 noches

Pool was too small…

Pool was too small…

4

Adrian

7 ago 2025

·

Se alojó 5 noches

Detalles en los baños, la alberca no funcionaba, cobros no esperados

Detalles en los baños, la alberca no funcionaba, cobros no esperados

4

Ronald

4 dic 2023

·

Se alojó 21 noches

We booked 21 nights thru Expedia. The pool is absolutely terrible and unsafe for anyone with any mobility issues, after 5 nights we found a new location and checked out. The hotel will not reply to Expedia or ourselves and we sent 2 messages to the President of BFH Hotel chain. No response to any of messages. Overall the hotel isn’t too bad but the fact that they won’t reply is really annoying. We paid for 21 nights, stayed for 5 and want a refund for 16 nights due to my wife not being able to access or get out of the pool..

We booked 21 nights thru Expedia. The pool is absolutely terrible and unsafe for anyone with any mobility issues, after 5 nights we found a new location and checked out. The hotel will not reply to Expedia or ourselves and we sent 2 messages to the President of BFH Hotel chain. No response to any of messages. Overall the hotel isn’t too bad but the fact that they won’t reply is really annoying. We paid for 21 nights, stayed for 5 and want a refund for 16 nights due to my wife not being able to access or get out of the pool..

10

Miguel

20 ago 2024

·

Se alojó 6 noches

Todo super , lo único malo que el elevador no funcionaba

Todo super , lo único malo que el elevador no funcionaba

6

brenda isabel

16 jun 2023

·

Se alojó 3 noches

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

8

Scotty

10 feb 2025

·

Se alojó 7 noches

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.

Close to the main drag and walkable to the beach. many good restaurants in the direct neighborhood. also close to town square which has daily eveningmakets. pool is nice, tallest building in the area. not used much. nice quiet place to swim and relax.

8

maribel

6 jun 2023

·

Se alojó 1 noche

exccelente ubicacion, el unico detalle es que no tiene estacionamiento y que el servicio del restaurante epazote es pesimo el hotel en general muy bonito

exccelente ubicacion, el unico detalle es que no tiene estacionamiento y que el servicio del restaurante epazote es pesimo el hotel en general muy bonito

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Muchos huéspedes encuentran las habitaciones limpias, pero el servicio de limpieza es inconsistente. Las toallas y la ropa de cama a veces están desgastadas y no se reemplazan durante la estancia, y algunas reseñas mencionan olores o baños mal limpios.

Reseñas de huéspedes relacionadas

2

Amar

5 nov 2023

·

Se alojó 7 noches

So disgusting. Water smells like feces, enjoy not showering properly. So outdated. Room was so dirty and pillows covered in strangers hair. Not as advertised. No one speaks English. Would give zero stars if I could.

So disgusting. Water smells like feces, enjoy not showering properly. So outdated. Room was so dirty and pillows covered in strangers hair. Not as advertised. No one speaks English. Would give zero stars if I could.

2

Sergio

1 ene 2024

·

Se alojó 3 noches

Habitaciones poco higiénicas

Habitaciones poco higiénicas

4

Salvador

27 ene 2024

·

Se alojó 7 noches

Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.

Towels were only available every 3 days, the shower was never clean, we had to complain to get the room clean, etc.

8

Veroonica

20 dic 2024

·

Se alojó 2 noches

Si llevan carro pregunten antes dónde pueden dejarlo. Todo bien pero las toallas no las cambian durante la estancia

Si llevan carro pregunten antes dónde pueden dejarlo. Todo bien pero las toallas no las cambian durante la estancia

8

Rory

19 oct 2025

·

Se alojó 5 noches

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

8

Maria

28 dic 2025

·

Se alojó 3 noches

Great customer service and the room was very clean

Great customer service and the room was very clean

2

Fernanda

21 dic 2023

·

Se alojó 4 noches

Las fotos que publican se ven muy lindas comparado con la realidad, es sucio, tiene olor feo, los baños de las habitaciones no parece que los lavaran pues huelen a orines, la cama con un colchón super duro, el control remoto de la TV no funcionó, durante nuestra estadía no hubo agua ni para bañarse, mucho menos para beber, mucho ruido de taladro y música hasta altas horas de la noche, el administrador no gestiona ni resuelve y tiene una actitud pésima. No lo recomiendo.

Las fotos que publican se ven muy lindas comparado con la realidad, es sucio, tiene olor feo, los baños de las habitaciones no parece que los lavaran pues huelen a orines, la cama con un colchón super duro, el control remoto de la TV no funcionó, durante nuestra estadía no hubo agua ni para bañarse, mucho menos para beber, mucho ruido de taladro y música hasta altas horas de la noche, el administrador no gestiona ni resuelve y tiene una actitud pésima. No lo recomiendo.

6

Minerva

2 jul 2024

·

Se alojó 1 noche

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

6

Virginia

8 ago 2025

·

Se alojó 4 noches

pero se notaba que están bastante gastadas y no las cambian con frecuencia. Las sábanas sí estaban en buen estado. En resumen, lo elegiría solo por la ubicación y la atención del personal; el resto no me pareció tan bueno.

pero se notaba que están bastante gastadas y no las cambian con frecuencia. Las sábanas sí estaban en buen estado. En resumen, lo elegiría solo por la ubicación y la atención del personal; el resto no me pareció tan bueno.

6

Faviana Suzie

27 jul 2024

·

Se alojó 9 noches

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las habitaciones son sencillas con comodidad variada: varios mencionan colchones muy firmes, problemas ocasionales con el agua caliente o el aire acondicionado y Wi-Fi inestable. El ruido de los clubes cercanos, las calles y los gallos es una queja común; algunas habitaciones se sienten oscuras o sin vistas.

Reseñas de huéspedes relacionadas

4

Raul

13 jul 2024

·

Se alojó 7 noches

No hot water

No hot water

8

Rory

19 oct 2025

·

Se alojó 5 noches

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

4

Bruce

23 dic 2023

·

Se alojó 12 noches

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

6

Michael

3 may 2024

·

Se alojó 1 noche

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.

Hotel was clean, modern, and conveniently located, however, there’s a club Nextdoor which blasted loud disco music until 2 am.

6

Zachary

22 ene 2024

·

Se alojó 1 noche

Shower was cold and ac didnt really work but it was clean and nice

Shower was cold and ac didnt really work but it was clean and nice

6

Seilan

15 jul 2024

·

Se alojó 2 noches

Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.

Friendly and helpfull staff. The noise from the streets in the morning will make sleeping well an issue. The where dogs barking, rooster crows and cars honking. Not the hotels fault tho, but good to keep in mind. Location was perfect, close to everything.

2

Oscar

25 dic 2025

·

Se alojó 1 noche

Fue horrible experiencia el ruido que hace el compresor de aire acondicionado industrial que tienen dentro del hotel a un lado de las habitaciones. No se puede descansar además que el colchón es del estilo duro como cemento, la luz del baño no es independiente a la habitación así que si vas al baño se despierta la persona con quien vas

Fue horrible experiencia el ruido que hace el compresor de aire acondicionado industrial que tienen dentro del hotel a un lado de las habitaciones. No se puede descansar además que el colchón es del estilo duro como cemento, la luz del baño no es independiente a la habitación así que si vas al baño se despierta la persona con quien vas

8

Cláudia

27 abr 2025

·

Se alojó 3 noches

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

8

nelson

22 abr 2025

·

Se alojó 1 noche

To dark my room

To dark my room

4

Martin

29 may 2024

·

Se alojó 2 noches

Wifi never was avaliable, concierge doesnt give solutions to muy questions

Wifi never was avaliable, concierge doesnt give solutions to muy questions

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal se describe con frecuencia como amable y servicial. Sin embargo, las respuestas a los problemas y las solicitudes pueden ser lentas o insatisfactorias, con suministros limitados y problemas con los reembolsos o la información.

Reseñas de huéspedes relacionadas

2

brenda

4 nov 2024

·

Se alojó 1 noche

Pésimo servicio, no cumplen con lo que dicen . No alcanzamos desayuno , bueno vafe y oan que es lo unico que dan, nuestra tv no tenia señal

Pésimo servicio, no cumplen con lo que dicen . No alcanzamos desayuno , bueno vafe y oan que es lo unico que dan, nuestra tv no tenia señal

10

Diana

8 nov 2023

·

Se alojó 1 noche

Mi primera impresion al llegar y antes de las 3 que es el chek in es que segun la habitacion que tenia estaba fallando el AC y que me iban a cambiar de hotel. Despes de un rato y al preguntar sobre la devolucion del pago x no querer el cambio a otro hotel ya fue que siempre si me podria quedar en el hotel "si queria", como que si queria?? Pues ahi reserve a donde mas me iba a ir!!. La unica forma de estacionarse es pagando aunque sea enfrente del hotel, ahi en la zona solo cuentan con parquimetros. El desayuno que esta incluido no es en el hotel es fuera en un restaurante, no me toco ir. Asi que no se la distacion y si es bueno.

Mi primera impresion al llegar y antes de las 3 que es el chek in es que segun la habitacion que tenia estaba fallando el AC y que me iban a cambiar de hotel. Despes de un rato y al preguntar sobre la devolucion del pago x no querer el cambio a otro hotel ya fue que siempre si me podria quedar en el hotel "si queria", como que si queria?? Pues ahi reserve a donde mas me iba a ir!!. La unica forma de estacionarse es pagando aunque sea enfrente del hotel, ahi en la zona solo cuentan con parquimetros. El desayuno que esta incluido no es en el hotel es fuera en un restaurante, no me toco ir. Asi que no se la distacion y si es bueno.

4

Bruce

23 dic 2023

·

Se alojó 12 noches

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

When I arrived at the front desk the guy was using the computer, but didnt have a second to look up and greet me. He continued doing his thing for a minute or two then finally acknowledged me. To me, the first impression is super important so if it were me behind the desk I would have stopped for a second to greet the guest and tell them that I would be right with them. I would have been more than satisfied with that. It's those little gestures that make the difference. The room was small, but clean and decent looking. The bed and pillows were rather firm for my liking, but ok. I ended buying a pillow at Mega store for $15 which helped. Hotel only provided light sheets and no heavier bed cover which I found inadequate. Shower was plenty strong must say, however, there was no water on 2 separate days. Room came with a small fridge, but it only worked while you were in the room because you have to insert your room key into an electronic reader each time you enter your room which activates power. So you can't store food in it during the day when you are gone because it will go bad. That didn't make much sense. Like clockwork, a rooster next door would "cockldoodldoo" early every morning endlessly. Not to mention 2 lil dogs would bark all day and night pretty well everyday. Also, there is hostel across the street that hosts late night parties every couple of days so I recommend earplugs if you want to actually sleep. Ok, I get it, it's a party town. Won't return.

8

Maria

28 dic 2025

·

Se alojó 3 noches

Great customer service and the room was very clean

Great customer service and the room was very clean

10

Stephanie

28 ago 2022

·

Se alojó 5 noches

My mom and I loved this hotel! First and foremost the staff are so sweet, friendly, and helpful. The location is amazing, just within minutes walking distance of the beach, the bus stop, and so many dining and shopping locations. The hotel is clean, with breakfast included, a pool, beautiful rooftop views, and spacious rooms. Because of the location and proximity to other hotels, it did get noisy at night with the next door hotel having pool parties through the night. I was able to sleep through it, but I understand some people like it to be more quiet at night. The only drawbacks I experienced on my stay were the shower head and lack of a microwave. The shower head sprayed water everywhere else but on me. There is a refrigerator which was great to keep water cold overnight but no microwave to heat up leftovers. The hotel room is also controlled by the room key so the electricity only works when the key is inserted in the room. Therefore, if you’re out for extended amounts of time, everything in the refrigerator will get hot. The good outweighed my minor issues and I would 100% stay again and recommend it to my family and friends!

My mom and I loved this hotel! First and foremost the staff are so sweet, friendly, and helpful. The location is amazing, just within minutes walking distance of the beach, the bus stop, and so many dining and shopping locations. The hotel is clean, with breakfast included, a pool, beautiful rooftop views, and spacious rooms. Because of the location and proximity to other hotels, it did get noisy at night with the next door hotel having pool parties through the night. I was able to sleep through it, but I understand some people like it to be more quiet at night. The only drawbacks I experienced on my stay were the shower head and lack of a microwave. The shower head sprayed water everywhere else but on me. There is a refrigerator which was great to keep water cold overnight but no microwave to heat up leftovers. The hotel room is also controlled by the room key so the electricity only works when the key is inserted in the room. Therefore, if you’re out for extended amounts of time, everything in the refrigerator will get hot. The good outweighed my minor issues and I would 100% stay again and recommend it to my family and friends!

10

Steve

21 ago 2023

·

Se alojó 5 noches

The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez

The staff was amazing, especially Edwin who took a lot of time to help us with our many questions and Ally who went out of his way to help when we had some issues. My family felt at home at BFH, mostly because of them and that convinced us to come back in the near future. Steve Lafreniere and Marcela Jimenez

2

NICK

26 feb 2024

·

Se alojó 3 noches

My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,

My wife and I checked in to BFH Hotel on Tuesday February 20. Our plan was to stay from the 20th - 23rd, however, we only stayed two nights, because on the second night, the guys across the hall from us were very loud and woke us up two nights in a row. They were yelling, cursing, fighting outside in the hall way in front of our door. This scared my wife, and wanted to leave that night at 1:00am. I told her that we would leave tomorrow morning. Although we had paid for three nights, we only stayed for two night, because we felt it was unsafe to stay at your hotel. Plus, there were no phones to call the front desk, and my wife did not feel safe for me to step out the front and leave her alone in the room. Furthermore, we requested two more pillows and a blanket, but were told you didn't have any extra pillows or blanket for us. We also asked for towels and were told we cold only get towels every two days. Finally,I reserved at your hotel, because your online website shows that you serve breakfast, yet there was not breakfast or coffee. On the day when day we checked out, the font desk guy said sorry we don't offer refunds. This is unfortunate! You hotel is nice but needs needs a lot of services for clients, such as towels daily, phones in the room, breakfast service as advertised extra pillows and at least one blanket on the bed to stay warm. Unfortunately, we cannot recommend you hotel and will share this information and review with Travelocity and social media,

10

Levi

10 oct 2025

·

Se alojó 5 noches

Friendly staff

Friendly staff

10

Bouchra

12 ago 2025

·

Se alojó 6 noches

Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia

Very friendly staff Patricia was wonderful she did make sure that my stay in wonderful Thank you Patricia

6

Faviana Suzie

27 jul 2024

·

Se alojó 9 noches

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

Bien sûr, voici la correction du texte : L'hôtel est très bien situé. Vous pouvez faire plusieurs choses à pied, comme aller à la mer ou à Playa del Carmen. Le personnel est vraiment génial, très accueillant et très gentil. L'hôtel est propre. Le seul problème est que le vendredi soir, l'hôtel d'en face fait la fête et nous entendons la musique très fort dans les chambres. Si vous êtes une personne qui veut juste un endroit pour dormir et profiter du Mexique, c'est l'endroit idéal. Si vous voulez passer du temps à l'hôtel, ce n'est pas un hôtel pour vous.

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Ubicación

Ubicación céntrica y accesible a pie cerca de la Quinta Avenida y la playa. No está frente a la playa y la vida nocturna cercana puede hacer que sea ruidoso por la noche.

Reseñas de huéspedes relacionadas

4

Luis Alberto

10 ago 2024

·

Se alojó 4 noches

No deben publicarse fotos a pie de playa con camastro si no existe y elevador no funciona y es nescesario, ya que mi mamá tiene 84 años, el desayuno incluido muy malo ya que solo era café y pan tostado, el cual no quise y pagué desayuno, pagué 4 noches, pero solo ocupamos una, ya que nos cambiamos de hotel al día siguiente, perdiendo 3 noches, y por este misma página de expedía compré en el hotel The Carmen que está apie de playa, ojalá y pudieran reembolsar las 3 noches que no ocupamos.ya que la información del hotel no coincide con las instalaciones.

No deben publicarse fotos a pie de playa con camastro si no existe y elevador no funciona y es nescesario, ya que mi mamá tiene 84 años, el desayuno incluido muy malo ya que solo era café y pan tostado, el cual no quise y pagué desayuno, pagué 4 noches, pero solo ocupamos una, ya que nos cambiamos de hotel al día siguiente, perdiendo 3 noches, y por este misma página de expedía compré en el hotel The Carmen que está apie de playa, ojalá y pudieran reembolsar las 3 noches que no ocupamos.ya que la información del hotel no coincide con las instalaciones.

10

Adriana

31 ene 2024

·

Se alojó 3 noches

Great place near everything

Great place near everything

10

James

5 abr 2025

·

Se alojó 8 noches

Great place to stay, excellent location. Very clean, friendly staff. Will stay again

Great place to stay, excellent location. Very clean, friendly staff. Will stay again

8

Glorily

11 nov 2023

·

Se alojó 1 noche

Hotel has a convenient location

Hotel has a convenient location

10

Veronica

24 dic 2025

·

Se alojó 3 noches

Excelente ubicación

Excelente ubicación

8

Aubree

11 ene 2024

·

Se alojó 1 noche

This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.

This property was decent across the board. I will say that it was clean, and did have great views from the rooftop. Their pictures and description are very misleading. The beach is multiple blocks away. Easily a 15 min walk at least, thru very crowded areas. For restaurants and clubs, your only a couple blocks away. I definitely recommend parking on the rooftop parking garage, around the corner. Much cheaper than parking on the street and your car will be safe.

6

Minerva

2 jul 2024

·

Se alojó 1 noche

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

8

Cláudia

27 abr 2025

·

Se alojó 3 noches

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

The Hotel itself is nice! Close to the fifth avenue and the beach, so location is amazing! The only bad part is that next door there is a club so the music is very loud until late and it’s hard to sleep. Otherwise, everything was great!

10

Keith

13 sept 2023

·

Se alojó 4 noches

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.

This was one of the best places i've ever stayed in Playa Del Carmen. It was a wonderful stay and in a great location.

8

Maria Gabriela Mejía

28 dic 2024

·

Se alojó 7 noches

Property was conveniently located close to beach and walking distance to tourist attractions.

Property was conveniently located close to beach and walking distance to tourist attractions.

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Comida

Se incluye el desayuno, pero se sirve fuera del hotel a unas cuadras de distancia. La calidad y las raciones varían desde café y tostadas básicas hasta platos más completos, y el servicio puede ser lento.

Reseñas de huéspedes relacionadas

10

Sofia

1 ene 2026

·

Se alojó 2 noches

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.

The staff was very helpful and friendly. The breakfast was really good. Pancakes, bread, coffee and fruit. No noises from the street etc even though it was new years.

4

MASOUMEH

9 mar 2024

·

Se alojó 5 noches

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

I think the biggest weak point of this hotel is its restaurant and breakfast. It is far from the hotel and not enough proper and acceptable. It is very poor. Also, the pool of the hotel is very small and its water doesn't clean regularly.

8

Mélissa

25 abr 2024

·

Se alojó 7 noches

It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for.

It was a nice hotel, could have used more hot water had to take cold showers half of the week. I also got a few drops of blood on a towel (pimple broke after showering and I didn’t noticed) and was charged 100 pesos for it. Also if you want a blanket you need to ask for one. We thought they only gave sheets and only found out the day before leaving we could ask for blankets, we did ask but seems the cleaning lady forget and therefore never got any. Staff and were friendly. The breakfast was included as indicated however it was about 2 blocks away in another building, please also know only coffee, tea, juice, toast and game are included anything else needs to be paid for.

8

Rory

19 oct 2025

·

Se alojó 5 noches

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

I stayed in room 303, the hotel was clean when I first went to check in. The lady behind the counter although having limited English was very polite (my fault for not learning Spanish) in a Spanish speaking country. The hotel room was clean and my bed was made every day for me. The only thing I have to mention which made it not a comfortable stay was the bed after a couple nights started to hurt my back as it was a very hard mattress and the pillows were okay. The other thing which confused me was when I took a shower for the first couple times it was cold because hot left cold right so, I had a couple cold showers.. not to bad being as Mexico is a hot and humid country but then after turning the dial to the right it went hot so bare that in mind. Also the breakfast is located in the illusion boutique hotel which is a 5 min walk at best however for a guy that likes to eat I'd say not the best portion size. But overall its a nice hotel if you are on a budget. Top tip: TAKE EAR PLUGS! Very noisy at night.

8

jenny

17 oct 2023

·

Se alojó 5 noches

Excelente servicio del personal de recepcion . Los desayunos mala calidad.

Excelente servicio del personal de recepcion . Los desayunos mala calidad.

6

brenda isabel

16 jun 2023

·

Se alojó 3 noches

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

bien ubicado, pero no tiene estacionamiento y el servicio que dan de desayuno es muy tardado el cual es fuera de las intalaciones del hotel.

6

Minerva

2 jul 2024

·

Se alojó 1 noche

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

El hotel está tranquilo y limpio, está céntrico y con fácil acceso. Algunas personas de la recepción son muy serias casi enojadas. Lo pensaría de regresar a este hotel con ese recibimiento. Las imágenes cuando uno busca hotel, te hacen ver cómo si estuviera a la orilla de la playa y están mintiendo porque no es así. El precio está muy bien, solo que si hay un incendio no tiene ventanas y es peligroso. El desayuno incluido es solo té con unos panes, no hay más. Para pasar una noche esta bien este hotel.

10

Merwie

12 mar 2024

·

Se alojó 6 noches

For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected.

For a budget hotel, I thought it was great. The safe was new and worked well, the shower was good, and the mini-fridge proved essential. It was an easy walk everywhere I needed to go. The best thing about it, though, was the included breakfast!! It's not at the hotel but at a restaurant just around the corner, and it was wonderful to start each day with a real Mexican breakfast - coffee and a rotating menu that was more than I expected.

10

Veronica

6 jul 2024

·

Se alojó 9 noches

Excelente ubicación del hotel , solo que la desayuno de que está incluido no me agradó..( solo es pan y café )) Anteriormente era un desayuno completo ..

Excelente ubicación del hotel , solo que la desayuno de que está incluido no me agradó..( solo es pan y café )) Anteriormente era un desayuno completo ..

2

Karla Marina Limon

12 feb 2025

·

Se alojó 7 noches

El elevador no funciona, ponen medio papel de baño el agua está fría, hacen trabajos de reparación de madrugada, el desayuno es terrible son sándwich de atún o jamón pero súper delgado el jamón el pan duro y el queso terrible, son muy lentos incluso para entregar la habitación, la alberca está muy sucia y en el último piso y como no funciona el elevador ps es pecimo la alberca está muy chiquita, la llave de la habitación es solo una así q cuando la retiras se apaga el frigobar, de nada sirve, nunca hay internet, los televisores son marca Sansui, así q no permite descargar solo Netflix el YouTube no lo reproduce aparte del internet q se va y viene y es lento, las camas están muy sucias, y duras son incómodas, escuché varias personas quejándose de lo mismo, en pocas palabras una muy mala experiencia

El elevador no funciona, ponen medio papel de baño el agua está fría, hacen trabajos de reparación de madrugada, el desayuno es terrible son sándwich de atún o jamón pero súper delgado el jamón el pan duro y el queso terrible, son muy lentos incluso para entregar la habitación, la alberca está muy sucia y en el último piso y como no funciona el elevador ps es pecimo la alberca está muy chiquita, la llave de la habitación es solo una así q cuando la retiras se apaga el frigobar, de nada sirve, nunca hay internet, los televisores son marca Sansui, así q no permite descargar solo Netflix el YouTube no lo reproduce aparte del internet q se va y viene y es lento, las camas están muy sucias, y duras son incómodas, escuché varias personas quejándose de lo mismo, en pocas palabras una muy mala experiencia

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8

Esme

29 abr 2026

·

Se alojó 3 noches

Muy buen trato del personal

Muy buen trato del personal

10

Salvador

9 mar 2026

·

Se alojó 7 noches

Todo bien

Todo bien

8

David

25 feb 2026

·

Se alojó 1 noche

Muy cerca de el carnaval

Muy cerca de el carnaval

10

Valentin

20 feb 2026

·

Se alojó 6 noches

La habitación muy comoda y limpia

La habitación muy comoda y limpia

10

Josué

28 ene 2026

·

Se alojó 1 noche

La habitación estaba limpia y bonita . Solo que no tenía vista a nada y no pude abrir la cortina .

La habitación estaba limpia y bonita . Solo que no tenía vista a nada y no pude abrir la cortina .

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 00:00

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Si tienes previsto llegar después de las 12:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Los huéspedes que hayan reservado una tarifa con desayuno incluido recibirán un desayuno para llevar. El club de playa de este alojamiento está a 550 metros.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
Transacciones sin efectivo disponibles
Está terminantemente prohibido celebrar fiestas u otros eventos en grupo en las instalaciones.
Se aceptan estancias de larga duración.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo, barreras de seguridad en las ventanas y iluminación exterior.
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

Piscina disponible de 08:00 a 22:00.
Se ofrece alojamiento gratuito a un máximo de un menor de hasta 8 años, siempre que ocupe la misma habitación que sus padres o tutores, utilizando las camas existentes.
Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
Este alojamiento no acepta mascotas ni perros guía.
En este alojamiento no se sirve alcohol.
Es posible pagar todas las transacciones sin dinero en efectivo.

Aparcamiento en las inmediaciones: 120 MXN por día
El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
Servicio de limpieza disponible por un cargo adicional.

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.